What 459 owners told NHTSA about the 2013 Tesla Model S P90d

HI I BEEN HAVING ISSUES WITH THE TESLA MAIN TOUCH SCREEN CONTROL , MCU . THE SCREEN WAS RECENTLY OFFLINE LIMITING THE VEHICLE TO DRIVE NOT CONTROL AND 12V IT LET AND SIGNALS DOES NOT WORK I'LL TAKE IT TO SERVICE CENTER THEY WERE ABLE TO RESTORE IT . BUT IF NOT I WILL NEED TO PAY FROM $1500 /2500 TO GET A REPLACEMENT THAT'S NOT FAIR BECAUSE THAT MCU WAS REPLACE BY WARRANTY LESS THEN 3 YEARS AGO . PREVIOUS SCREEN HAVES MEMORY ISSUES AND BUBBLES ON SCREEN . REBOOTING ISSUES WAS HAPPENING WHEN DRIVING THE CAR , ONE DAY PARK CAR ON GARAGE NEXT DAY CONTROL SCREEN DOES NOT POWER ON NOT EVEN POSIBLE TO REBOOT WITH THE INSTRUCTIONS. IT THIS CAN BE A RECALL WILL HELP A LOT OF COMSUMERS I HEAR LOT PEOPLE ARE DEALING WITH THIS ISSUE

NHTSA ODI 11342376

MY VEHICLE HAS BEEN EXHIBITING THE SYMPTOMS OF MCU EMMC FAILURE KNOWN TO BE A PROBLEM WITH EARLY MODEL S PRODUCTION MODELS. IN PARTICULAR I HAVE NOTICED SLOW START UP TIMES OF THE CENTER CONSOLE MEDIA AND OCCASIONAL INABILITY TO USE THE TOUCH SCREEN DISPLAY UNTIL IT IS MANUALLY RESTARTED BY PRESSING BOTH CONTROL DIALS ON THE STEERING WHEEL. WHEN THE DISPLAY IS UNRESPONSIVE I CAN ALSO SEE THAT THE CELLULAR CONNECTIVITY ICON INDICATES NO SIGNAL DESPITE BEING IN AREAS OF FULL COVERAGE. THE ABOVE SYMPTOMS HAPPEN WHILE STATIONARY AND IN MOTION. ON TWO OCCASIONS THE CENTER CONSOLE REMAINED BLACK FOR SO LONG THAT I WAS UNABLE TO USE THE VEHICLE. IT ULTIMATELY RESTARTED SUCCESSFULLY BUT CONTINUED TO HAVE THE ABOVE PROBLEMS. I BEGAN TO NOTICE THESE PROBLEMS AROUND MARCH OF THIS YEAR (2020) AND THEY CONTINUE TO THE PRESENT.

NHTSA ODI 11342389

VEHICLE WAS STATIONARY FOR A FEW DAYS IN MY GARAGE. WHEN I TURNED IT ON, THE TOUCHSCREEN WAS BLACK AND TESLA HAS TOLD ME THAT THE MCU UNITS NEEDS TO BE REPLACED. DURING MY CALL WITH THE TECHNICIAN, HE EXPLAINED THAT THE NEW SOFTWARE THAT WERE SENT CAUSED SOME OF THE UNITS TO GO BAD. I THINK IT'S OUTRAGEOUS THAT THEY WANT ME TO PAY $1,500 TO FIX SOMETHING THAT WAS CAUSED BY AN INTERNAL UPDATE.

NHTSA ODI 11342114

WHILE ARKED IN MY GARAGE MORNING THE CENTER SCREEN DIDNT TURNED ON THE MEDIA CONTROL UNIT KNOW AS MCU WHICH IS THE CENTER SCREEN FAILED AND THE CAR WASNT ABLE TO CHARGE, TURN ON A/C AND MANY OTHER FUNCTIONS OF THE CAR WHERE DISABLED IT IS A VERY ESCENCIAL PART OF THE VEHICLE IF IT FAILS VEHICLE WOULD NOT BE DRIVABLE AT ALL AFTER BATTERY IS DEPLETED

NHTSA ODI 11340878

THE MCU IS FREEZING DAILY AND SOMETIMES THE SPEEDOMETER FREEZES. THE MCU IS NOT RESPONSIVE UNTIL YOU RESET THE SYSTEM.

NHTSA ODI 11340771

MCU FAILURE. ONE YEAR AGO, MY MCU SCREEN WENT BLACK. IT WAS REBOOTED AND WAS TOLD THAT IF THE MCU HAD NEEDED REPLACEMENT, IT WOULD COST 4,000.00. NOW ONE YEAR LATER, IT HAS FAILED COMPLETELY AND NEEDS REPLACEMENT. THEY TELL ME THE COST WILL BE $2,000.00. WHEN I ASKED WHY THE PRICE DIFFERENCE, THEY INFORMED ME THAT THEY HAD BEEN ABLE TO INCREASE THEIR ORDERS SO THE PRICE HAS COME DOWN. I HAVE COME TO LEARN THAT NUMEROUS TESLA OWNERS ARE EXPERIENCING THE MCU FAILURE. MY PURPOSE OF THIS IS FOR YOU TO INVESTIGATE WHETHER OR NOT IT IS A DESIGN DEFECT. THE FIRST TIME THE SCREEN WENT BLACK, IT WAS IN MOTION ON THE FREEWAY IN MOTION. THIS MOST RECENT TIME, IT WAS STATIONARY IN MY GARAGE.

NHTSA ODI 11340218

WHILE IN EITHER FUNCTION OF STATIONARY AT TRAFFIC LIGHT, PARKED AT WORK OR HOME, AND WHILE IN MOTION DRIVING ON A ROAD TRIP. THE TOUCHSCREEN BLANKS OUT, FREEZES AND LOCKS OUT THE TOUCH SENSITIVE FUNCTIONS, THEN IN TURN ELIMINATES CLIMATE CONTROL. GPS MAPPING, BACK UP CAMERA, AND THE NEWEST ONE IS PIXELATING SECTIONS OF THE SCREEN LIKE A CABLE CONNECTION ISSUE... I REALLY DON'T KNOW ANYMORE. THE LOCAL SERVICE CENTER IS RESISTANT TO ADDRESS THESE ISSUES.. BUT THEY WERE OVERLY EXCITED TO PITCH SELLING ME THE UPGRADES SCREEN AND COMPUTER FOR $2500 ..THEN BOASTED THAT IT LOADS FASTER LIKE YOUR CELL PHONE. THEY CONTINUED WITH SAYING I WOULD HAVE 4G OR 4G LTE ..WHEN I UPGRADE. OF COURSE I REPLIED.. HOW ABOUT TESLA JUST MAKING THE SYSTEM THE CAR WAS BUILT WITH JUST WORK PROPERLY. I DONT LIKE BEING STRANDED AND WITH NO AC OPERATIONS UNTIL HARD RESTART/REBOOTING THE COMPUTERS THROUGH THE STEERING WHEEL SCROLL KNOBS AS A LAST HOPE.

NHTSA ODI 11340253

SCREEN OCCASIONALLY GOES BLACK EITHER WHEN STATIONARY OR DRIVING. AT THE MOMENT I CAN 'RESET' THE CAR AND GET THE INSTRUMENTS BACK, BUT RESEARCH TELLS ME THAT THIS WILL ONLY GET WORSE. THIS IS A KNOWN PROBLEM (A MEMORY CHIP FAILS THROUGH WEAR OVER TIME). WHEN IT DOES FAIL IT IS A SAFETY ISSUE AS REAR LIGHTS CAN FAIL AND ALL INDICATORS (INCLUDING SPEED) DISAPPEAR.

NHTSA ODI 11340107

WHEN TRYING TO START MY TESLA, I NOTICED THE LARGE TOUCH SCREEN WAS UNRESPONSIVE, AND I COULDN'T ENTER MY PIN CODE TO UNBLOCK CHANGING MY CAR GEARS, MY CAR GOT STUCK ON THE PARKING GEAR ON MY DRIVEWAY. WHEN SPEAKING WITH TESLA ROADSIDE ASSISTANCE, I WAS INSTRUCTED TO PERFORM A RESET PROCEDURE, AFTER WHICH THE LARGE SCREEN WENT DARK. AS REQUESTED BY TESLA ROADSIDE ASSISTANCE, I TOWED MY CAR TO THE NEAREST TESLA SERVICE CENTER, WHERE AFTER DIAGNOSIS I WAS TOLD MY CAR MCU HAD REACHED END OF LIFE, AND I WOULD HAVE TO REPLACE THE MCU AT MY EXPENSE ($1419.07), BUT NO CLEAR EXPLANATION ON WHAT CAUSED THE MCU TO SUDDENLY STOP WORKING. AFTER INSISTING ON GETTING AN EXPLANATION AND RESEARCHING/SHOWING AN ARTICLE ABOUT AN ONGOING NHTSA PROBE ON SOME MEMORY ISSUES(HTTPS://WWW.REUTERS.COM/ARTICLE/US-TESLA-SAFETY/U-S-PROBES-TOUCHSCREEN-FAILURES-IN-TESLA-MODEL-S-CARS-IDUSKBN23V1VG), TESLA CONFIRMED THAT THE NEW UNIT WOULD HAVE A NEWER REVISION, BUT THAT I'D STILL HAVE TO PAIR FOR THE SERVICE AND PARTS.

NHTSA ODI 11340116

JUST HAD AN MCU -1 FAILURE CAUSING MY CAR TO BRICK. IS NOW UNDRIVABLE. CAR WAS IN MOTION IN CITY STREETS WHEN THE SCREEN FAILED.

NHTSA ODI 11339622

MY MCU1 (CENTER SCREEN) HAS DIED ONCE AND HAS BEEN REPLACED. IT IS STARTING TO FAIL AGAIN AS THE NAVIGATION IS STARTING TO BE NONRESPONSIVE, BLUE PERIODICALLY WORKS, AND NONRESPONSIVE TOUCH FUNCTIONS. THERE IS A DESIGN FAILURE WHERE THE CENTER SCREEN DIES AFTER A PERIOD OF TIME. THIS CONTROLS YOUR AC, RADIO, CHARGING, NAVIGATION, TURN SIGNAL AUDIO, ETC... IT IS A VERY COMMON PROBLEM AND AFFECTS ALL VEHICLES FROM 2012 TO 2018. VEHICLE DOES NOT NEED TO BE IN MOTION.

NHTSA ODI 11339625

OUR TESLA MODEL S 2013 WAS PURCHASED IN AUGUST OF 2013, 7YEARS AGO. THE CAR WAS ABLE TO COVER OVER 200 MILES WITH A FULL CHARGE. STARTING JUNE 2019, THE BRAKES STARTED TO SHAKE DURING BRAKING AND THE TRAVELED MILES DECREASED DRASTICALLY AFTER SUDDEN LOSS OF RANGE WITH 2019.16.X SOFTWARE UPDATE THAT THROTTLES BATTERIES. UNDER THE SAME CONDITIONS TRAVELING THE SAME ROUTE BY THE SAME PERSON. NOW, THE FULL CHARGE OF CAR LASTS APPROXIMATELY 100 MILES TRAVELED. TOTAL SUPER CHARGED BATTERY MILES DO NOT GO BEYOND 150 MILES EVEN AFTER WAITING MORE THAN 2 HRS. USING 220 AMPFOR 7 HRS, THE FULL BATTERY CHARGE GOES UP TO 160 MILES BUT EVEN THEN THE ODOMETER TRAVEL COVERED IS LESS THE 110 MILES UNDER SIMILAR CONDITIONS OF THE ORIGINAL 200 MILES TRAVELED. WE HAVE PAID FOR UNLIMITED USE OF SUPERCHARGER BUT WE ARE TOLD BY TESLA NOT TO USE SUPERCHARGER BECAUSE IT IS BAD FOR THE BATTERY. THAT IS TRUE. WE GET A LITTLE BETTER RESULTS BY USING OUR OWN 40 AMP, 220 VOLT CHARGER BUT THE CAR BATTERY LASTS LESS THAN 60% OF THE ORIGINALBATTERY UNDER IDENTICAL DRIVING CONDITIONS WITH SUPERCHARGER IT COVERS LESS THAN 50%. WE HAVE TAKEN THE CAR TO TESLA SERVICE CENTER IN ROCKLIN BUT THE TECHNICIANS HAVE SAID: "WE RAN TEST AND BATTERY IS NORMAL". WE NEED HELP UNDER STAND WHAT "NORMAL" MEANS. THIS CAR IS NOT NORMAL GOOD FOR COMMUTING TO WORK NOW. 1) CHARGING AT MUCH LOWER AMPS AND AVOIDING SUPERCHARGERS. THIS TOOK AWAY THE $2,500 PURCHASE OPTION AND FREEDOM OF BEING ABLE TO TRAVEL WITHOUT RANGE ANXIETY. 2) REPLACEMENT OF THE $2,500 MCU BY TESLA TECHNICIANS DID NOTHING BUT MORE MONEY INTO TESLA POCKETS. 3) BEGGING TO PURCHASE A NEW BATTERY, EVEN THOUGH UNDER WARRANTY OF 8 YEAR EXTENDED FROM 125K TO 150K MILE WARRANTY FOR PRIOR TO 2015 TESLA MODEL S VEHICLES IS UNABLE TO BE DONE. VERY SIMILAR TO THE APPLE IPHONE BATTERY THROTTLE LAWSUIT. *LN *TR

NHTSA ODI 11339078

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT FAILED TO FUNCTION AS DESIGNED. ADDITIONALLY, THE VEHICLE FAILED TO ACHIEVE THE ESTIMATED 210 MILES PER CHARGE INSTEAD ONLY ACHIEVING 120 MILES. THE VEHICLE WAS TAKEN TO TESLA (4361 GRANITE DRIVE, ROCKLIN, CA 95677, 916-652-7740), WHERE THE MEDIA CONTROL UNIT WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE HOWEVER, OFFERED NO ASSISTANCE IN REPLACING THE BATTERY. THE FAILURE MILEAGE WAS 95,000. INVALID VIN. *LN*DT*AS

NHTSA ODI 11339071

THE EMMC IS FAILING AND CAUSING THE COMPUTER SYSTEMS TO ACT ODD. I'VE REPORTED IT FOR THE FAILING MAIN SCREEN AND IT TURNING OFF FOR OVER 36 HOURS BUT YESTERDAY THE SPEEDOMETER SCREEN WENT BLANK AND WOULDN'T COME ON FOR A AN EXTENDED PERIOD OF TIME. THE CAR WOULDN'T START AT FIRST, AND WHEN IT DID, THERE WAS NO SPEEDOMETER (!), NO ODOMETER, NO BATTERY LEVEL READ OUT, NO GEAR INDICATOR, NO HEADLIGHTS, NOR ANY OTHER FUNCTION OF THE INSTRUMENT PANEL. THE VEHICLE WAS STATIONARY WHEN IT FAILED. IT FLASHED ON FOR A SECOND, WHICH ALLOWED LIGHTS TO COME ON AND GO IN DRIVE, BUT IT IMMEDIATELY TURNED BACK OFF LEAVING THE CAR WITHOUT ANY SPEEDOMETER OR OTHER ITEMS LISTED ABOVE. THIS WAS IN A NEIGHBORHOOD.

NHTSA ODI 11338747

THE CENTER CONTROL TOUCH SCREEN HAS BEEN REPLACED 3 TIMES SINCE RECEIVING THE CAR IN EARLY 2013. THERE ARE NO MANUAL CONTROLS FOR MOST OF THE CARS FUNCTIONS WHEN THIS HAPPENS AND LOSING CONTROL TO A/C, DEFROSTER AND SOMETIMES TURN SIGNALS IS DANGEROUS. THE MANUFACTURER NEEDS TO RECTIFY THIS MANUFACTURING DEFECT THAT CAUSES MULTIPLE FAILURES. THIS FAILURE HAPPENS AS YOU START UP THE VEHICLE.

NHTSA ODI 11338810

MCU FAILURE CONSISTENT WITH OTHER EARLY MODEL TESLA MODEL S. THE MAIN COMPUTER SCREEN IS DARK/BLANK AND MOST FUNCTIONS ARE NOT OPERABLE, SUCH AS NAVIGATION, LIGHTING CONTROLS, DIRECTIONALS, AUDIO AND HANDS-FREE PHONE, SUNROOF, CLIMATE CONTROL, SUSPENSION CONTROLS, ... THE FAILURE OCCURS ALMOST WITHOUT WARNING. THIS IS THE 2ND FAILURE AND THIS EVENT OCCURRED WHILE THE VEHICLE WAS DRIVING AT HIGHWAY SPEED

NHTSA ODI 11338503

THE MCU1 INFOSCREEN FAILED ON JUNE 4, 2020, WHILE THE CAR WAS STATIONARY IN MY GARAGE, IT ONLY HAS 43,750 MILES.. IT HAS NOW NOT BEEN SAFELY DRIVEABLE FOR 5 WEEKS WAITING FOR REPAIR AND TESLA CAN'T TELL ME WHEN A REPLACEMENT PART WILL BE AVAILABLE AND THE REPAIR WILL BE COMPLETED.

NHTSA ODI 11337789

TOUCHSCREEN WENT OUT. ACCORDING TO THEIR SYSTEM THIS IS STILL A 'DRIVEABLE' CAR AND NEEDS TO BE BROUGHT TO THEM. THE BLINKERS AND HEADLIGHTS ARE CONTROLLED THROUGH THIS AS ARE MANY OTHER FEATURES.

NHTSA ODI 11337351

COMPUTER DISPLAY MALFUNCTIONING HAS TO BE TURNED OFF AND ON. THIS IS DANGEROUS WHILE DRIVING. I HAVE VIDEO OF SCREEN BUT CANNOT UPLOAD THAT TYPE OF FILE. *TR

NHTSA ODI 11337153

MEDIA CONTROL UNIT APPEARS TO BE FAILING. THE SYSTEM IS SLOW TO BOOT, THE MEDIA FUNCTIONALITY IS OFF-LINE, THE VEHICLE DOES NOT RESPOND TO DRIVER INPUT WITH RESPECT TO INPUT ON THE MAIN TOUCHSCREEN. THE MCU CONTROLS SEVERAL CRITICAL VEHICLE FUNCTIONS. *TR

NHTSA ODI 11331984

TOUCHSCREEN STOPPED WORKING MULTIPLE TIMES OVER SEVERAL WEEKS, WHEN STARTING CAR OR WHEN DRIVING, AND HAD TO BE REBOOTED. THEN NAVIGATION FUNCTION STOPPED WORKING COMPLETELY. I HAVE SEEN REPORTS FROM OTHER OWNERS INDICATING THAT THE SCREENS FLASH MEMORY DEVICES HAVE FAILED OVER TIME. *TR

NHTSA ODI 11331747

MY MAIN LARGE SCREEN, WHILE MOVING IN REVERSE, SHOWS THE IMAGE FROM THE BACK UP CAMERA...IT WILL SUDDENLY AND RANDOMLY SHUT OFF AND ALMOST LIKE RESET OR SOMETHING LIKE THAT AND I WILL HAVE TO SLAM ON MY BRAKES AND WAIT TO SEE WHATS HAPPENING

NHTSA ODI 11331540

2013 MODEL S 40. MCU FAILED DUE TO MEMORY CARD FAILURE IN DECEMBER 2018. CAR WOULD NOT DRIVE. HAD TO BE TOWED. CAR LOWERED WINDOWS BY ITSELF AND COULD NOT BE CLOSED. DRAINED BATTERY. CAR COULD NOT BE OPENED. CHARGED $2100 TO REPLACE MCU OUT OF WARRANTY. MCU ALSO FAILED ON MY 2015 MODEL S 70D [XXX] IN 2019. REPLACED EMMC CHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11331542

THE MCU IS THE MAIN CONTROL FOR EVERYTHING IN THIS CAR. IT'S NOT ACTING AS IT SHOULD, SLOW OR BLACKS THE SCREEN SOME TIMES AND HAS TO BE REBOOTED AGAIN.

NHTSA ODI 11331612

VEHICLE MCU DOES NOT HAVE ENOUGH STORAGE CAPABILITY THIS CAUSING IT TO FAIL AND NEED REPLACEMENT MULTIPLE TIMES THROUGH THE LIFE OF THE VEHICLE. THIS IS A KNOWN DEFECT IN THE VEHICLE AND FAILS AT RANDOM TIMES MAKING THE VEHICLE INOPERABLE.

NHTSA ODI 11331615