What 459 owners told NHTSA about the 2013 Tesla Model S P90d

Main LCD screen has cracked. This screen controls all aspects of the car. I was told by Tesla repair that the crack will start to discharge toxic fluid and the car will cease to function.

NHTSA ODI 11476596

Electrical system power reduced warning. Vehicle shutting down.

NHTSA ODI 11475767

The recall I have on this vehicle says I am ok to drive in the app

NHTSA ODI 11473634

2019, 2020, 2021, 2022 Prior 2022 I shared with Tesla several times about my tires constant notification on the dashboard for low air. Tires were constantly being checked due to the dashboard display. I was told by Tesla it was covered, but no repair was done. When Tesla mobile or service only air was placed into the tires. Then I was told by Tesla mobile & calling 1800 when service, then when recall was performed it should fix the problem. Vehicle was not driven often due to black screen and tire issues/dashboard display. 2022 eMMC is finally replaced but now the warning on the dashboard reads 'Tire pressure monitoring system fault. Pressure sensor fault 'MAY' CLEAR NEXT DRIVE. This is negligent for Tesla to say IT MAY CLEAR NEXT DRIVE (see pic). Tesla service had the vehicle in shop several times and refused to repair/correct this SAFETY issue. I have complained and Tesla has blocked me from messaging Tesla. What if there is a blow out, low pressure, faulty system and an accident occurs causing hurt, harm, or death?

NHTSA ODI 11469332

Appointment for the Federal Recall NHTSA Recall No.: 21V-035 - 8gb embedded multimedia card (eMMC) VIN: FP24819 APPT. DATE: 24 MAY 2022 INCIDENT: Racial Profiling, Tesla customer service told the owner that he MUST PROVIDE THE 'PINK SLIP' (NOT THE REGISTRATION SLIP) FOR THE VEHICLE IN ORDER FOR ANY REPAIR OR SERVICE WOULD BE PROVIDED OR PERMITTED. This is racism, and not the first time.

NHTSA ODI 11465956

Bubbles are developing on the instrument cluster screen that may pose a safety concern by obscuring sight of important vehicle information, including speed and battery charge status. This is getting worse (more bubbles developing and becoming larger in size) by the day. This is a known problem that has been reported by other owners. Please see the following links: https://teslamotorsclub.com/tmc/threads/bubble-on-instrument-cluster.91537/ https://teslamotorsclub.com/tmc/threads/instrument-cluster-bubble.192922/ https://www.reddit.com/r/TeslaLounge/comments/h049ur/air_bubbles_appeared_in_model_s_ic_screen_anyone/

NHTSA ODI 11463144

I brought in the car to be parked as part of NHTSA Recall No. 21V-035. The "fix" provided has led to my center console in the Model S to shutdown completely. I contacted Tesla to inform them that their fix as part of the recall has actually led to more problems.

NHTSA ODI 11461840

I was just getting off the freeway, into a business area, and all of a sudden car stopped without any warning, with a quick "power reduced flash on the screen, unable to move at all. I was in the middle of busy area, blocking the street and cars parked on each side. The rear wheel drive locked, even in neutral position, and also tow mode. 4 people tried to push the car into a safe area without success. Had to wait for a tow truck to take the car to tesla facility. Was told there was an internal failure of the inverter and the unit its self, which would coast over 6k. Very scary and a stressful situation I suffered and it needs to be addressed of the danger.

NHTSA ODI 11459298

Main screen is black, subject to current recall. Also, vehicle takes about 15mn to start. Tesla is trying to make us pay $1500 for the repair. Tesla non compliance reported on December 22 2021 to NHTSA by email and only now we are directed to file the complaint here.

NHTSA ODI 11458339

Tesla, Please assist me in the following: 1. I have LIFE Time charging, explain the $305.00 fee for a brand new battery Tesla charged/bill me and installed. 2. Tesla has a suggested billing of $100.00 to put air into a (1) tire. Or $100.00 to bring all tires to federal standards. Basically, no tire repair just air into tires. Please explain the charge. 3. Tesla called me at 9:21 A.M. inform me that my 27 March appointment was canceled (I had no say so). Then, I was instructed to have Tesla Roadside Assistance to tow my vehicle to your kearny mesa service station for $386.00 (Aaron - 1-877-798-3752). 4. I was instructed that Tesla Roadside assistance memberships was not an option to me. 5. I have an appointment but was told parts for my vehicle might be available or might not be available for a 2021 Federal Recall, but today date is 22 March 2022. I've waited 1 year not months for Tesla to contact me when my vehicle parts were available in regards to the recall. It feels like a scam: $630.00 Tesla $386.00 Tesla Roadside Assistance. 6. Also, an Uber credit would be grant. Please explain why my vehicle that has an appointment for air in four tires, supercharged, recall and software update, is not a priority when I have an appointment. 7. In 2021, I was made to believe and instructed to purchase a 12 volt battery to repair Recall. 8. In 2022, Tesla again instructed me that my brand new battery to be replaced

NHTSA ODI 11457906

Part II AFTER I EMAILED TESLA KEARNEY MESA SERVICE STATION, WITH MY CONCERN ABOUT THEIR BILLING FOR THE RECALL AND CUSTOMER SERVICE; I WAS SENT A NEW BILLING. MIND YOU, ALL MY ISSUES ARE RELATED TO THE RECALL AND TESLA SCHEMES AND FALSEHOODS. SEE ATTACHED

NHTSA ODI 11457920

On September 30th, 2021 I brought my car in to Tesla Carlsbad for an issue with the navigation. The Tesla rep also included the eMMC recall. In doing so my car is not slower to wake up and drive when I get in, the center display works intermittently which is a safety issue that the back up camera is disabled. Additionally as a result my walk away locking was disabled and and I had items stolen in the middle of the night (Feb 10, 2022). When brought to Tesla's attention they suggested a $1500-2000 fix to upgrade the chip from MCU1 to MCU2. Not only is this a safety issue but its fraud.

NHTSA ODI 11453682

The following recall is active on my 2013 Tesla Model S: NHTSA Recall Number21V035. Yesterday I had a booked date to fix this recall on my car and other small items. The Tesla dealership completely refused to do this work! They sttated that my vehicle was too old and that the warranty period had expired. They are completely wrong, of course, since the recall has nothing to do with the warranty nor the age of the car. Please help! Greetings, Franz

NHTSA ODI 11450492

Mobile charger will not charge. Green light but will not charge. Failure may leave driver stranded in a remote location without ability to charge and parasitic drain will permanently damage the battery pack and vehicle

NHTSA ODI 11448258

There is a current recall on my Tesla. It is my 3rd time returning the car after Tesla performed a recall with eMMC . My screen continues to go black and signal won’t work. I have to pull over and reset my car. Only way to resolve the issue is an MCU2 upgrade that I don’t want to pay. I need help please. It happens every other day. I have numerous of photos with date and time as proof.

NHTSA ODI 11448047

"Center Display Unavailabe" message on dashboard. The center display screen that is critical for operating the vehicle controls and camera etc. was blank.

NHTSA ODI 11446726

Screen went totally blank and I can’t control anything. No access to heating, backup camera, navigation, etc.

NHTSA ODI 11446525

The contact owns a 2013 Tesla Model S. The contact stated that while driving at 70 MPH, the vehicle inadvertently lost motive and electrical power. A warning message stating that the vehicle was about to shut off was illuminated. The contact swerved to the right, attempting to veer to the side of the road on the right lane; however, the vehicle stopped midway and a semi-truck almost crashed into the rear passenger’s side of the vehicle. The contact pushed the vehicle into a nearby parking lot with assistance. The vehicle was towed to the dealer who diagnosed that the battery had failed and needed to be replaced. The dealer advised the contact that they had replaced the battery with a new battery; however, the failure reoccurred, and the battery was replaced for a second time. The Department of Auto Motor Repair of California investigated and informed the contact that the dealer had kept his original battery and the third battery that the dealer installed in the vehicle was not new. The contact stated that the vehicle was taken to the dealer who replaced the third battery with the original one; however, the failure reoccurred. The dealer replaced the original battery with an upgraded battery. The contact also stated that the hood would not close securely. The vehicle was taken to the dealer but was not repaired. The vehicle was towed to a second dealer; Tesla (7077 W Sahara Ave, Las Vegas, NV 89117) who repaired the vehicle. The contact stated that the rear passenger’s side door would fail to close. The vehicle was towed twice to the second dealer and was finally repaired. The contact stated that the center display of the vehicle would inadvertently turn off while driving. The contact stated that the failure had prevented him from using the rearview camera or have control of the door switches and some features of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 45,000.

NHTSA ODI 11445667

The contact owns a 2013 Tesla Model S. The contact stated while driving at an unknown speed, the media control unit turned off and was unable to operate the windows or the Air Conditioner in the vehicle. The contact stated that the temperature inside the vehicle began to rise and had to park the vehicle for 30 minutes. The contact stated she was able to restart the vehicle and was able to access the windows and the Air Conditioner and some other features. The contact took the vehicle to the local dealer where it was diagnosed with needing to replace the old hardware to access the new updates. The vehicle was not repaired. The contact stated she had experienced the failure on multiple occasions. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11445134

The rear view camera did not deploy when I was backing out of a driveway and I was struck by another vehicle. The police determined it was a no-fault accident. My insurance company deemed me primarily responsible. I was unable to see any oncoming traffic because the camera was not working and there were obstacles to seeing oncoming traffic. The car was deemed totaled by the mechanic and my insurance company. The car battery died soon after the accident and the vehicle remains in my garage and is immovable. I sustained minor head, neck and back injuries.

NHTSA ODI 11443631

Car was charging in the garage on Dec 30, 2020 when at 5:25 AM a message was sent to my phone that the charging had been interrupted but not completed. 12 minutes later at 5:37 AM a message was sent that the Alarm on the vehicle had been activated. 2 minutes later the second Tesla in the garage sent a message that the alarm had been activated. None of these messages were seen at the time since we were asleep in the back of the house, but the car alarm did wake us up. Hearing the alarm woke us and soon after we heard smoke alarms from teh garage and throughout the house. When we walked to the front of the house, we could see flames from the garage to the top of the second story. We immediately exited the house. The attached article and video describes the situation. https://www.washingtonpost.com/technology/2021/08/04/tesla-fire/ Both Tesla cars and half the house was destroyed by the fire. Tesla never came to the house to inspect the car that started the fire. To date it has not been examined and Tesla takes no responsibility for the damage. They advertise that the battery is warranted and that they will cover any damage caused by a faulty battery, but have refused to do anything.

NHTSA ODI 11440932

I had a failure on my main computer. The MCU failed and the screen would not turn on. Tesla replaced a chip in my MCU but it did not fix all of my issues. I have to reboot my computer 95% of the time I am driving. Here are the issues: 1) 3g/GPS not activating. Leads to not being able to use GPS navigation. 2) Computer freezes. Usually while sleeping, computer does not wake up or the central screen does not respond leading to failures in many systems including: blinker, AC, radio, rear view for backing up, garage control, creep mode, etc. One time I left my computer in 'camp mode' so that it would keep cool on a hot day. While I was away from car, I checked on my mobile app to see the status of the car. The app could not connect to my car. When I came back, the computer had frozen up which meant that the AC was no longer working. This caused a unsafe level of temperature in my car of 100 degrees +. Luckily there was no dog or child in the car but I hate to think if there was. When I leave the car in 'dog mode' or 'camp mode', I expect it to do what it states it is going to do and keep my car cool. This could be very dangerous, especially on a hot day. In conclusion, even though Tesla did the fix for my MCU and my screen does turn on, it is not fixed 100% leading to constant reboots due to 3g failures and computer freezes. This happens almost every day.

NHTSA ODI 11433266

Tesla has had a mandatory recall for the MCU and the screen. I went to get my car repaired, and they only fixed the MCU. They said my screen was not under the recall, but the whole point of the recall was to fix it. Now, with the screen not working, I am unable to control 95% of the functions of the car, including safety features like seeing the rear camera. They wish to charge me 800$ to replace the screen, which is not right when the original recall was the fix the screen issue.

NHTSA ODI 11421736

TESLA IS REFUSING TO REFUND THE OUT OF POCKET COST PAID FOR THE MCU TOUCHSCREEN REPAIR, DESCRIBED BY THE NHTSA RECALL NUMBER 21V035. PLEASE FIND ATTACHED TESLA'S AUTOMATED SYSTEM REFUSING TO REFUND, PLUS MY SERVICE RECEIPT SHOWING IT WAS PAID OUT OF POCKET.

NHTSA ODI 11406908

THE CAR IS NOT GETTING ITS SOFTWARE UPDATES BECAUSE OF A BAD MCU. THE DEALER IS QUOTING $1200 TO REPLACE.

NHTSA ODI 11403661