What 459 owners told NHTSA about the 2013 Tesla Model S 75d

THE ELECTRONIC TOUCHSCREEN THAT ALLOWS ACCESS TO MOST OF THE CARS FUNCTIONS STOPPED WORKING. THE CAR WOULD NOT WORK TO BASIC STANDARDS ONCE THIS HAPPENED. CAR WAS IN MOTION AT THE TIME ON CITY STREETS. *TR

NHTSA ODI 11330464

TESLA MAIN COMPUTER IS DESIGNED TO FAIL AND DISABLE THE ABILITY TO TURN ON THE HEADLIGHTS, TURN SIGNALS, REAR VIEW CAMERA, AND SO ON. THE MAIN COMPUTER LOGS EVERYTHING HAPPENING IN THE CAR EXCESSIVELY (THEY DO THIS SO PRESS REVIEWS CAN BE REFUTED, IT HAS HAPPENED MANY TIMES) BUT THAT LOGGING CAUSES THE CHIP TO FAIL. THE SOLUTION IS TO TURN OFF LOGGING BUT THEY REFUSE, SO THESE COMPUTERS FAIL PREDICTABLY ON SCHEDULE. ALL TESLAS ARE AFFECTED. *TR

NHTSA ODI 11330473

THE TOUCHSCREEN CONTROLS ARE VERY SLOW. THE TOUCHSCREEN FAILS INTERMITTENTLY, SOMETIMES RENDERING THE BACK UP CAMERA INOPERABLE WHEN DRIVING IN REVERSE. FREQUENT REBOOTING IS REQUIRED WHEN IT HANGS UP. A NOTICEABLE DETERIORATION HAS OCCURRED IN THE LAST SIX MONTHS. *TR

NHTSA ODI 11330470

TOUCH SCREEN FAILS/FREEZES DAILY SOMETIME MULTIPLE TIMES. RENDERING BACK UP CAMERA INOPERABLE AS WELL AS OTHER VITAL FUNCTIONS SUCH AS A/C CONNECTIVITY IS LOST. *TR

NHTSA ODI 11330480

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE MEDIA CONTROL UNIT (MCU) MALFUNCTIONED AND WAS PERMANENTLY DISABLED. DUE TO THE FAILURE, THE BACKUP CAMERA FAILED TO DISPLAY. THE CONTACT WAS UNABLE TO MAKE ANY AUTOMOTIVE ADJUSTMENTS DUE TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. DUBLIN TESLA LOCATED AT 6701 AMADOR PLAZA RD, DUBLIN, CA 94568, WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 115,000. THE VIN WAS NOT INCLUDED.

NHTSA ODI 11330490

MEDIA CONTROL UNIT FAILED WHILE IN THE CUSTODY OF THE DEALER AFTER A DRIVE UNIT FAILURE. THE UNIT BEGAN MALFUNCTIONING A FEW DAYS BEFORE. THE DIRECTION INDICATORS AND RADIO WERE WORKING INTERMITTENTLY WITH THE AUDIO BLANKING OFF AT 12 SECOND INTERVALS. THIS COINCIDED WITH A DRIVE UNIT FAILURE. THE CAR HAD TO BE TAKEN TO TESLA BY A FLAT BED. WE WERE CHARGED NEARLY $3000 FOR THE REPAIR. SERVICE INVOICE ATTACHED. *TR

NHTSA ODI 11330510

SCREEN STOPPED WORKING. TESLA SAYS THAT THE CONTROLLER BOARD FOR THE SCREEN FAILED. AS A RESULT, CAR WAS UNABLE TO CHARGE, A/C DISABLED, NO RADIO, NO BACKUP CAMERA, ETC. TESLA HAD TO REPLACE THE CONTROLLER, AT A COST TO ME OF OVER $2500.

NHTSA ODI 11330512

TOUCH SCREEN LEAKING LCD FLUID BOTH MAIN DISPLAY AND DRIVERS DISPLAY. SEEMS LIKE MANUFACTURER DEFECT IT ALSO KNOWN THESE TOUCH SCREENS WILL FAIL EVENTUALLY DISABLING REAR VIEW CAMERA. *TR

NHTSA ODI 11330514

THE MIDDLE CONSOLE SUDDENLY BLACKED OUT AND WOULD NOT REBOOT. THIS RESTRICTED DRIVE FUNCTIONS INCLUDING REVERSE CAMERA, NAVIGATION, AIR CONDITIONING ON A HOT SUMMER DAY, NO ENTERTAINMENT IN THE VEHICLE. THE BLACKOUT OCCURRED AS I WAS AT A STOP SIGN IN A RESIDENTIAL NEIGHBORHOOD. I GRAVELY FEARED THE CAR WOULD SIMPLY TURN OFF IN TRAFFIC AS IT FELT LIKE IT WAS STALLING / DRIVING DIFFERENTLY. I IMMEDIATELY TOOK MY CAR TO A SUPER CHARGER TO SEE IF THAT WOULD HELP. I WAS TOLD BY A REMOTE TESLA OPERATOR THAT THE DISRUPTION WAS DUE TO SOFTWARE ATTEMPTING TO UPDATE - WHICH, WAS NOT PROMPTED AS IT TYPICALLY DOES. COMPLETELY BLINDSIDED BY THIS MALFUNCTION, THE NEXT DAY THE CAR WOULD NOT UNLOCK IN THE TYPICAL FASHION BY KEY DETECTION. IT ALSO WOULDN'T CONNECT TO THE APP TO UNLOCK. I AGAIN CALLED TESLA AND THEY ATTEMPTED A REMOTE UNLOCK WHICH WAS UNSUCCESSFUL. THEY SUGGESTED HAVING THE CAR TOWED TO TESLA FOR A FEW. FORTUNATELY, I WAS ABLE TO UNLOCK THE CAR BY DOUBLE CLICKING THE KEY FOB - WHY DIDN'T THE TESLA AGENT MAKE THAT SUGGESTION RATHER THAN SUGGESTING AN EXPENSIVE TOW?? I ENDED UP PAYING TO REPLACE THE MCU. *TR

NHTSA ODI 11330516

THE MAIN TOUCHSCREEN ON MY 2012 TESLA S HAS STOPPED WORKING COMPLETELY- TOTALLY BLANK, RESULTING IN NO REARWARD FACING CAMERA, LOWER CHARGING RATES, NO CONTROL OVER SUSPENSION HEIGHT OR STEERING STIFFNESS; NO A/C, NO HEAT, NO SUNROOF CONTROLS, NO WIFI, NO BLUETOOTH AND NO CELLULAR; NO MAP, NO GPS. NO RADIO. *TR

NHTSA ODI 11330544

THE MCU WENT OUT WHILE DRIVING. LOST ANY OF THE ELECTRONIC CONTROL OF THE CAR INCLUDING BACK UP CAMERA. *TR

NHTSA ODI 11330536

RE: NHTSA ACTION NUMBER: PE20010 HELLO I SAW THAT AN INVESTIGATION WAS OPENED FOR THE MCU GOING COMPLETELY DEAD. MY CAR WAS AFFECTED (OCCURED FEB 21ST, 2018 AND MCU REPLACED AROUND MARCH 8TH, 2018 AT MY EXPENSE). I WOULD BE WILLING TO PROVIDE ANY INFORMATION NEEDED. THANKS

NHTSA ODI 11330537

MCU1 WAS YELLOWING ON THE OUTSIDES AND REPLACED IN 2018. CAR HAS ONLY BEEN DRIVE 6,000 MILES SINCE AND THE MCU1 DOES NOT WORK AND WAITING MONTHS FOR IT TO BE REPLACED. THE CAR IS 7 YEARS OLD AND OUT OF WARRANTY AND TESLA REPAIR CENTER SAYS I HAVE TO PAY THE $2,400 FOR A REPLACEMENT OF THE SAME MCU1. I AM READING ABOUT THIS NOW THAT IT IS A COMMON ISSUE AND WANT THIS RESOLVED. HTTPS://WWW.THEVERGE.COM/2020/6/24/21301676/TESLA-NHTSA-TOUCHSCREEN-FAILURE-INVESTIGATION-MODEL-S. *TR

NHTSA ODI 11330551

TOUCH SCREEN DOES NOT WORK. TESLA SAYS MCU MUST BE REPLACED. *TR

NHTSA ODI 11330563

THE CENTER MEDIA TOUCHSCREEN (MCU) IN MY VEHICLE STOPPED FUNCTIONING AND SEVERAL FUNCTIONS CEASED WORKING. INITIALLY I RECEIVED A "TOUCHSCREEN UNRESPONSIVE" MESSAGE WHILE DRIVING SO WHEN I STOPPED AT A STOPLIGHT I ATTEMPTED TO REBOOT THE MCU USING THE STEERING WHEEL CONTROLS. THE SCREEN STARTED THE REBOOT PROCESS BUT EVERYTHING THAT WAS ON INCLUDING HVAC AND RADIO TURNED OFF FOR THE REMAINDER OF MY DRIVE AND WERE INOPERABLE UNTIL AFTER THE SCREEN WAS REPLACED. THE TOUCHSCREEN NEVER TURNED BACK ON. MANY FUNCTIONS DID NOT WORK WHEN THE MCU DIED WITH THE ODDEST ONE OF ALL BEING THAT I HAD NO TURN SIGNAL SOUNDS WHICH I THINK ARE CREATED BY THE CARS AUDIO SYSTEM AND THE MCU. WITH THE LOSS OF THE MCU, I LOST THE USE OF MY BACKUP CAMERA AND MY HVAC WHICH WAS STUCK IN AN OFF STATE SO I HAD TO ROLL DOWN MY WINDOWS IN ORDER TO HAVE ANY AIRFLOW IN THE CABIN. THANKFULLY I DID NOT NEED THE FORWARD OR REAR DEFROSTER BETWEEN WHEN MY SCREEN STOPPED WORKING AND IT WAS REPLACED AS BOTH ARE CONTROLLED VIA THE MCU AND WERE UNAVAILABLE. CHARGING AT HOME WAS EXTREMELY LIMITED AND MAXED OUT AT VERY LOW AMPERAGE AND I WAS UNABLE TO CHANGE THE CHARGING AMPERAGE DUE TO THE INACCESSIBLE TOUCHSCREEN. I DID NOT TRY A DC FAST CHARGER. MOBILE APP CONTROL WAS UNAVAILABLE SO I WAS NOT ABLE TO USE IT TO ADJUST MY HVAC OR CHARGING SETTINGS. THE CONTROLS FOR ADJUSTING THE ACTIVE AIR SUSPENSION WERE ALSO NOT AVAILABLE HOWEVER THE CAR APPEARED TO SET ITSELF TO A NORMAL RIDE HEIGHT. NO STEERING WHEEL CONTROLS (HVAC, RADIO, SUNROOF, VOICE COMMANDS) WORKED AND MY HEADLIGHTS WERE STUCK IN AUTO MODE THAT WAS THE SECOND MCU IN MY CAR, PREVIOUSLY BEING REPLACED ABOUT 14 MONTHS EARLIER DUE TO THE SCREEN ADHESIVE FAILING WHICH CAUSED AIR BUBBLES TO FORM WITHIN THE TOUCHSCREEN. I THINK THE CAUSE OF THE MCU FAILURE WAS EMMC FLASH REACHING ITS MAXIMUM WRITE LIFETIME DESPITE THE PRIOR REPLACEMENT. *TR

NHTSA ODI 11330553

MAIN TOUCHSCREEN UNRESPONSIVE OR BLACKED OUT. NO CONNECTIVITY AND ERROR 'TOUCHSCREEN UNRESPONSIVE'. REBOOT FIXES FOR ABOUT AN HOUR THEN FAILS AGAIN. HAPPENS CONSISTENTLY NOW EVERY TIME THE CAR IS PARKED. *TR

NHTSA ODI 11330593

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT AT START-UP THE MEDIA CONTROL UNIT (MCU) MALFUNCTIONED. THE FAILURE CAUSED THE REAR CAMERA, HEATING AND AIR CONDITIONER, GPS AND WEB BROWSER TO BECOME INOPERABLE AND FOR THE BATTERY TO BECOME DRAINED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA LOCATED AT 135 US-22, SPRINGFIELD TOWNSHIP, NJ 07081, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. *BF*JB

NHTSA ODI 11330600

MY SCREEN AND BACK-UP CAMERA BOTH FAILED AND HAD TO BE REPLACED. *TR

NHTSA ODI 11330610

VEHICLE WAS STATIONARY, EMMC FAILED. TESLA TOOK 13 MONTHS TO "GET THE PART" AND VEHICLE IS CURRENTLY AT TESLA. CAR SAT DUE TO THE INABILITY TO CHARGE, CHANGE SETTINGS, ETC. AND THIS CREATED ADDITIONAL FAILURES (TO INCLUDE 12V BATTERY, ETC.) *TR

NHTSA ODI 11330627

THE TESLA SCREEN ABRUPTLY FREEZES AND SHUTS DOWN. AS A RESULT, THE REAR VIEW CAMERA BECOMES UNAVAILABLE AND THIS IS A SAFETY HAZARD. I AM REQUESTING TESLA RECALL THIS VEHICLE AND OFFER A REPLACEMENT. *TR

NHTSA ODI 11330635

MCU FAILURE DUE TO EMMC FAILURE. EMMC FAILS DUE TO FINITE WRITE ENDURANCE WHICH OCCURS ON ALL CARS WHILE EITHER STILL IN WARRANTY OR OUT OF WARRANTY. I PERSONALLY HAVE NOT BEEN IN A SITUATION WHERE THIS WAS A SAFETY ISSUE AS OF YET, HOWEVER IF IT FAILS COMPLETELY AND RESULTS IN THE MCU BEING UNABLE TO BOOT, OR LOOPING. THE CAR WILL NOT BE ABLE TO "START" OR BE MOVABLE WITHOUT A TOW. THIS SCENARIO COULD BE DANGEROUS TO ME OR MY FAMILY DEPENDING ON WHERE AND WHEN IT HAPPENS. *TR

NHTSA ODI 11330664

THE CENTER TOUCHSCREEN ON MY CAR FAILED, AND WAS TOLD BY TESLA TECHNICIAN IT WAS DUE TO THE MEMORY BEING FULL. FROM FURTHER INVESTIGATION IT APPEARS THAT MEMORY BECAME FULL DUE TO SOFTWARE UPDATES PUSHED BY TESLA AND LOG FILES SAVED ON HARD DRIVE BY TESLA SOFTWARE. WHEN TOUCHSCREEN FAILED I LOST HVAC, STEREO, REAR VIEW CAMERA, NAVIGATION AND POTENTIALLY TURN SIGNALS (WHEN TURN SIGNAL STALK WAS HIT THE DASH DID NOT INDICATE TURN SIGNAL WAS ON, BUT WHEN HAZARD BUTTON WAS PRESSED THE DASH SHOWED THE TURN SIGNAL WAS ON). THE TOUCHSCREEN FAILED WHILE THE CAR WAS PARKED AND I WAS NOT IN IT. I GOT INTO CAR ONE MORNING AND THE TOUCHSCREEN NO LONGER WORKED. THIS SAME TOUCHSCREEN ALSO HAD ANOTHER ISSUE WHERE THE ADHESIVE ON THE SCREEN HAD MELTED AND LEAKED UNDER TOUCHSCREEN. THIS MELTED ADHESIVE CAUSED WHAT LOOKED LIKE A BUBBLE AROUND ~70% OF THE SCREEN. TESLA REPLACED THE TOUCHSCREEN WITH A REMANUFACTURED UNIT (THIS MUST OCCUR AT A HIGH ENOUGH RATE THAT REMAN UNITS ARE AVAILABLE) WHICH COST $1900 TO REPLACE. A NEW TOUCHSCREEN WOULD HAVE COST ME $2400. WHEN I PUSHED THE TESLA SERVICE FACILITY TO COVER THIS FAILURE UNDER WARRANTY THEY WOULD HEAR NOTHING OF IT, EVEN THOUGH BOTH FAILURES WERE KNOWN ISSUES. MY CAR HAD ~74K MILES AT THE TIME OF FAILURE. *TR

NHTSA ODI 11330684

THE SCREEN GOES BLANK OFTEN. THE COMPUTERS REBOOT EVEN WHILE DRIVING. TOUCH SCREEN NOT RESPONSIVE. CAR DIDN'T CHARGE AND NOW THE INTERNET CONNECTIVITY IS COMPLETELY GONE. THE AUDIO COMPLETE CUTS OUT. THE RADIO AND ALSO THE BLINKER CLICKING WHEN THE BLINKERS TURN ON. TESLA ATTEMPTED TO FIX BY DELETING DRIVING HISTORY. IT BOOTS FASTER AND FREEZE LESS BUT DID NOT SOLVE ANY PROBLEMS. THE PROBLEM HAPPENS WHEN THE CAR IS PARKED AND NEEDS TO BOOT BUT ALSO DEGRADES WHILE DRIVING AN CAN HAVE THE DISPLAY GO UNRESPONSIVE DURING DRIVING. *TR

NHTSA ODI 11330693

TESLA IS LIKE A LAPTOP WITH WHEELS. IF THE LAPTOP'S HARD DRIVE DIES, THE CAR WON'T WORK. THAT IS WHAT HAPPENED TO MY 2013 TESLA MODEL S P85+. THE CAR'S MAIN COMPUTER HAD A COMBINATION OF FAULTY DESIGN IN HARDWARE(SMALL EMMC MEMORY CHIP) AND SOFTWARE(HIGH FREQUENCY LOGGING TO EMMC MEMORY) RESULTING THE MEMORY CHIP FAILED AFTER 120,000 MILES OF DRIVING. AFTER THE FAILURE, THE CAR WILL NO LONGER DRIVE FOR MORE THAN 23 MILES OR BE CHARGED BEYOND 23 MILES OF RANGE. THE AIR CONDITION STOPPED WORKING, THE MAIN CONTROL SCREEN STAY BLACK. THE CAR WILL RECEIVE NO CONTROL. THE ORIGINAL RANGE IS 245 MILES. *TR

NHTSA ODI 11329285

TWICE MY TESLA LUNGED FORWARD ACCELERATING SPEED WHEN TRYING TO PARK RESULTING IN ACCIDENTS. I REPORTED BOTH ISSUES TO TESLA. FIRST TIME THEY DENIED THAT HAPPENING AND THE SECOND TIME THIS PAST YEAR THEY NEEDED ADDITIONAL INFORMATION. THEN WHEN I PROVIDED THE INFORMATION MY EMAILS KEPT GETTING BOUNCED BACK. FIRST INCIDENT OCCURRED WHEN PARKING IN A SCHOOL PARKING SPOT WITH A CEMENT BLOCK. AS I WAS SLOWLY DRIVING INTO THE SPOT THE CAR SUDDENLY ACCELERATED SO FAST MY CAR WENT COMPLETELY OVER THE BLOCK AND I PULLED THE STEERING WHEEL LEFT TO AVOID HITTING THE BUILDING IN FRONT OF ME. I REMEMBER I KEPT PUMPING THE BRAKES AND IT KEPT GOING FASTER. I CLIPPED THE CAR PARKED NEXT TO ME AND MY CAR WE TO INTO THE DIRT AREA AND SINCE I PULLED THE WHEEL LEFT TO AVOID THE BUILDING IT CONTINUED OFF THE DIRT AREA BACK ONTO THE PARKING LOT AND FINALLY STOPPED. THE ENTIRE BOTTOM OF MY CAR WAS DAMAGED FROM GOING OVER THE CEMENT BLOCK AND MY WHOLE LEFT SIDE WAS DAMAGED FROM SCRAPING ALONG THE FRONT BUMPER OF CAR PARKED TO THE LEFT OF ME. THAT OCCURRED IN SPRING OF 2016. THE 2ND OCCURRENCE WAS SEPTEMBER 30, 2019. I HAD PARALLELED PARKED IN BETWEEN A GOLF CART AND A CAR; MY CAR WAS COMPLETELY STOPPED I HAD MY FINGER ON MY CONTROL TO PUT IT INTO PARK AND ONCE AGAIN IT LUNGED FORWARD AND I JERKED MY WHEEL TO THE LEFT IN ORDER NOT TO HIT THE GOLF CART STRAIGHT AHEAD. I ENDED UP CLIPPING THE GOLF CART AND MY RIGHT FRONT END GOT THE BRUNT OF IT. I HAVE PHOTOS IF YOU WANT THEM BUT I NEED TO GET HELP LOADING THEM IF YOU NEED THEM SO CONTACT ME IF YOU WANT THEM.

NHTSA ODI 11309949