What 459 owners told NHTSA about the 2013 Tesla Model S 75

VEHICLE WAS STATIONARY, EMMC FAILED. TESLA TOOK 13 MONTHS TO "GET THE PART" AND VEHICLE IS CURRENTLY AT TESLA. CAR SAT DUE TO THE INABILITY TO CHARGE, CHANGE SETTINGS, ETC. AND THIS CREATED ADDITIONAL FAILURES (TO INCLUDE 12V BATTERY, ETC.) *TR

NHTSA ODI 11330627

THE TESLA SCREEN ABRUPTLY FREEZES AND SHUTS DOWN. AS A RESULT, THE REAR VIEW CAMERA BECOMES UNAVAILABLE AND THIS IS A SAFETY HAZARD. I AM REQUESTING TESLA RECALL THIS VEHICLE AND OFFER A REPLACEMENT. *TR

NHTSA ODI 11330635

MCU FAILURE DUE TO EMMC FAILURE. EMMC FAILS DUE TO FINITE WRITE ENDURANCE WHICH OCCURS ON ALL CARS WHILE EITHER STILL IN WARRANTY OR OUT OF WARRANTY. I PERSONALLY HAVE NOT BEEN IN A SITUATION WHERE THIS WAS A SAFETY ISSUE AS OF YET, HOWEVER IF IT FAILS COMPLETELY AND RESULTS IN THE MCU BEING UNABLE TO BOOT, OR LOOPING. THE CAR WILL NOT BE ABLE TO "START" OR BE MOVABLE WITHOUT A TOW. THIS SCENARIO COULD BE DANGEROUS TO ME OR MY FAMILY DEPENDING ON WHERE AND WHEN IT HAPPENS. *TR

NHTSA ODI 11330664

THE CENTER TOUCHSCREEN ON MY CAR FAILED, AND WAS TOLD BY TESLA TECHNICIAN IT WAS DUE TO THE MEMORY BEING FULL. FROM FURTHER INVESTIGATION IT APPEARS THAT MEMORY BECAME FULL DUE TO SOFTWARE UPDATES PUSHED BY TESLA AND LOG FILES SAVED ON HARD DRIVE BY TESLA SOFTWARE. WHEN TOUCHSCREEN FAILED I LOST HVAC, STEREO, REAR VIEW CAMERA, NAVIGATION AND POTENTIALLY TURN SIGNALS (WHEN TURN SIGNAL STALK WAS HIT THE DASH DID NOT INDICATE TURN SIGNAL WAS ON, BUT WHEN HAZARD BUTTON WAS PRESSED THE DASH SHOWED THE TURN SIGNAL WAS ON). THE TOUCHSCREEN FAILED WHILE THE CAR WAS PARKED AND I WAS NOT IN IT. I GOT INTO CAR ONE MORNING AND THE TOUCHSCREEN NO LONGER WORKED. THIS SAME TOUCHSCREEN ALSO HAD ANOTHER ISSUE WHERE THE ADHESIVE ON THE SCREEN HAD MELTED AND LEAKED UNDER TOUCHSCREEN. THIS MELTED ADHESIVE CAUSED WHAT LOOKED LIKE A BUBBLE AROUND ~70% OF THE SCREEN. TESLA REPLACED THE TOUCHSCREEN WITH A REMANUFACTURED UNIT (THIS MUST OCCUR AT A HIGH ENOUGH RATE THAT REMAN UNITS ARE AVAILABLE) WHICH COST $1900 TO REPLACE. A NEW TOUCHSCREEN WOULD HAVE COST ME $2400. WHEN I PUSHED THE TESLA SERVICE FACILITY TO COVER THIS FAILURE UNDER WARRANTY THEY WOULD HEAR NOTHING OF IT, EVEN THOUGH BOTH FAILURES WERE KNOWN ISSUES. MY CAR HAD ~74K MILES AT THE TIME OF FAILURE. *TR

NHTSA ODI 11330684

THE SCREEN GOES BLANK OFTEN. THE COMPUTERS REBOOT EVEN WHILE DRIVING. TOUCH SCREEN NOT RESPONSIVE. CAR DIDN'T CHARGE AND NOW THE INTERNET CONNECTIVITY IS COMPLETELY GONE. THE AUDIO COMPLETE CUTS OUT. THE RADIO AND ALSO THE BLINKER CLICKING WHEN THE BLINKERS TURN ON. TESLA ATTEMPTED TO FIX BY DELETING DRIVING HISTORY. IT BOOTS FASTER AND FREEZE LESS BUT DID NOT SOLVE ANY PROBLEMS. THE PROBLEM HAPPENS WHEN THE CAR IS PARKED AND NEEDS TO BOOT BUT ALSO DEGRADES WHILE DRIVING AN CAN HAVE THE DISPLAY GO UNRESPONSIVE DURING DRIVING. *TR

NHTSA ODI 11330693

TWICE MY TESLA LUNGED FORWARD ACCELERATING SPEED WHEN TRYING TO PARK RESULTING IN ACCIDENTS. I REPORTED BOTH ISSUES TO TESLA. FIRST TIME THEY DENIED THAT HAPPENING AND THE SECOND TIME THIS PAST YEAR THEY NEEDED ADDITIONAL INFORMATION. THEN WHEN I PROVIDED THE INFORMATION MY EMAILS KEPT GETTING BOUNCED BACK. FIRST INCIDENT OCCURRED WHEN PARKING IN A SCHOOL PARKING SPOT WITH A CEMENT BLOCK. AS I WAS SLOWLY DRIVING INTO THE SPOT THE CAR SUDDENLY ACCELERATED SO FAST MY CAR WENT COMPLETELY OVER THE BLOCK AND I PULLED THE STEERING WHEEL LEFT TO AVOID HITTING THE BUILDING IN FRONT OF ME. I REMEMBER I KEPT PUMPING THE BRAKES AND IT KEPT GOING FASTER. I CLIPPED THE CAR PARKED NEXT TO ME AND MY CAR WE TO INTO THE DIRT AREA AND SINCE I PULLED THE WHEEL LEFT TO AVOID THE BUILDING IT CONTINUED OFF THE DIRT AREA BACK ONTO THE PARKING LOT AND FINALLY STOPPED. THE ENTIRE BOTTOM OF MY CAR WAS DAMAGED FROM GOING OVER THE CEMENT BLOCK AND MY WHOLE LEFT SIDE WAS DAMAGED FROM SCRAPING ALONG THE FRONT BUMPER OF CAR PARKED TO THE LEFT OF ME. THAT OCCURRED IN SPRING OF 2016. THE 2ND OCCURRENCE WAS SEPTEMBER 30, 2019. I HAD PARALLELED PARKED IN BETWEEN A GOLF CART AND A CAR; MY CAR WAS COMPLETELY STOPPED I HAD MY FINGER ON MY CONTROL TO PUT IT INTO PARK AND ONCE AGAIN IT LUNGED FORWARD AND I JERKED MY WHEEL TO THE LEFT IN ORDER NOT TO HIT THE GOLF CART STRAIGHT AHEAD. I ENDED UP CLIPPING THE GOLF CART AND MY RIGHT FRONT END GOT THE BRUNT OF IT. I HAVE PHOTOS IF YOU WANT THEM BUT I NEED TO GET HELP LOADING THEM IF YOU NEED THEM SO CONTACT ME IF YOU WANT THEM.

NHTSA ODI 11309949

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP AFTER CLAIMING TO BE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED EVER. AFTER INSTALLING A SOFTWARE UPDATE 2019.16.X I LOST RANGE AND THE ABILITY TO CHARGE THE BATTERY AT HIGHER RATES. BEFORE THE UPDATE, I WAS CHARGING AT 100% TO 255 MILES ON MY 85KW BATTERY PACK. THE ORIGINAL MILES WERE 265 MILES WHEN THE CAR WAS NEW. OF COURSE NORMAL DEGRADATION IS EXPECTED. I CURRENTLY ONLY GET 239 MILES ON A FULL CHARGE AS APPOSE TO 255 MILES.

NHTSA ODI 11307994

IN THE PAST YEAR, MY CAR HAS LOST A SIGNIFICANT AMOUNT OF RANGE, AND HAS EXPERIENCED SLOWER CHARGING SPEEDS. AFTER CALLING THIS TO THE ATTENTION OF A TESLA SERVICE CENTER, I WAS TOLD THAT THERE WAS NOTHING WRONG WITH MY BATTERY AND THAT THE REPORTS OF A SOFTWARE UPDATE THAT LOWERED RANGE WERE RUMORS. I EXPERIENCED A 6% DECREASE IN RANGE IN A FEW MONTHS. MY CAR WAS 6 YEARS OLD AND ONLY AND 9% BATTERY DEGREDATION OVER THAT PERIOD. IN THE PAST 6 MONTHS IT HAS LOST AN ADDITIONAL 6% RANGE NOW TOTALING 15%, AND THAT ADDITIONAL RANGE REDUCTION SEEMS TO BE LINKED TO A SOFTWARE UPDATE FROM TESLA. IF THERE IS A PROBLEM WITH THE BATTERY THAT MAY CAUSE A FIRE, AND THAT IS THE REASON THAT TESLA DID INDEED ROLL OUT A SOFTWARE UPDATE TO INCREASE SAFETY, TESLA SHOULD REPLACE THE BATTERIES INSTEAD OF REDUCING THE RAGE . THE MOST SAFE THING TO DO IS REPLACE THE BATTERIES. I LOVE MY CAR, AND I AM A BIG FAN OF TESLA. TESLA IS VERY PROUD OF SAFETY IN THEIR CARS, SO THEY SHOULD DO THE RIGHT THING AND REPLACE THESE BATTERIES.

NHTSA ODI 11306594

I PURCHASED A CERTIFIED PRE-OWNED TESLA MODEL S P85+ WITH 100,000 MILES OR 2 YEARS CPO (WHICHEVER COMES FIRST) AND MANUFACTURING WARRANTY UNLIMITED MILES OR 8 YEARS MOTOR AND BATTERY WARRANTY. (THIS WAS THE NOTE WHEN I PLACED ORDER -- USED CARS WHICH RECEIVE THE REMAINING BATTERY AND DRIVE WARRANTY AND A TWO YEAR, 100,000 MILES MAXIMUM ODOMETER PRE-OWNED LIMITED WARRANTY) UNTIL TODAY I WAS NEVER GIVEN MY WARRANTY DOCUMENTS BY TESLA, STILL WAITING... THE CAR CONTINUES TO SLOW CHARGE AND LOST 50 MILES WITHIN A YEAR OF THE PURCHASE HOWEVER DEGRADATION ON BOTH ISSUES WAS DONE WITHIN 4 MONTHS OF THE PURCHASE BY MANIPULATING THE SOFTWARE WITHOUT MY KNOWLEDGE/CONSENT. MY CAR CHARGED SUPER FAST BEFORE AT THE SUPERCHARGER (BEFORE - FROM 10 MILES TO 250 WITHIN 50 MINUTES OR FROM 11 MILES TO 180 WITHIN 25 MINUTES )UNTIL TESLA MADE CHANGES TO THE CAR SOFTWARE, - BUT NOW IT TAKES ME 4+ HOURS TO GET FROM 11 MILES TO 205. THE CAR WON'T EVEN CHARGE HIGHER THAN 205 ANYMORE AND WHEN I PURCHASED THE CAR TESLA ADVERTISED 265 MILES EPA. I AM TOLD TESLA SERVICE CENTER WILL NOT GIVE ME THE DIAGNOSTICS REPORT ON MY CAR, I WILL HAVE TO REQUEST IT FROM "NCDS" OR GET A LAWYER... LAST I CHECKED I PAID FOR THE CAR AND I HOLD THE RIGHT TO KNOW WHAT DIAGNOSTICS ARE THEY RUNNING ON MY CAR. THIS IS FROM 1/27/2020 12:30 - 16:43, CHANGING AT THE I-45 NW FREEWAY SC SUPERCHARGER. -STARTED CHARGING AT 11 MILES -FINISHED AT 205 MILES (NOT 100%, STOPPED BEFORE) EPA 265 - CURRENTLY 54,299 MILES. -UNDER WARRANTY (CPO & MANUFACTURING) CAN'T STAY AT THE SUPERCHARGING WITH A YEAR OLD AND A 3 YEARS OLD TODDLER (CRYING, SCREAMING, TANTRUMS, THE LIST GOES ON.. ON A CITY TO CITY TRIP AND NOT INCLUDING NATIONWIDE ROAD TRIPS ) TO GET AT LEAST 200 MILES 4 HOURS. WE CAN'T EVEN TAKE ROAD TRIPS IN TESLA ANYMORE, HAVE TO BORROW A VEHICLE FROM PARENTS OR A FAMILY MEMBER TO KEEP THE COST DOWN (HUMILIATING)

NHTSA ODI 11302790

ON NOVEMBER 1, 2019, I WAS SLOWLY BRAKING AND START TURNING RIGHT INTO MY DRIVEWAY ON THE 2013 TESLA MODEL S. I FELT A SURGE OF THE VEHICLE AND 1 SECOND LATER, THE VEHICLE LANDED ON TOP OF THE STAIRCASE OF MY HOUSE ENTRANCE AND DRIVEWAY. I DID NOT PRESS ON THE ACCELERATOR AT ALL WHEN I SLOWLY TURNING INTO THE DRIVEWAY.THE VEHICLE SPED ON ITS OWN FOR ONLY A SPLIT SECOND. I CALLED TESLA ROADSIDE ASSISTANCE. THE REPRESENTATIVE CONTACTED ME AND DIRECT ME TO A REPAIR SHOP AND HE TOLD ME THAT HE WOULD HAVE THE VEHICLE'S INFORMATION TO BE SENT TO THE ENGINEERS TO FIND OUT WHAT HAPPENED. I HAD MY VEHICLE TOWED BUT TO REPAIR SHOP BUT TESLA SUPPORT TEAM HAS BEEN IGNORING ALL MY CALLS AND EMAIL. MY VEHICLE WAS CONSIDERED TO BE TOTAL LOSS BY MY INSURANCE COMPANY.

NHTSA ODI 11302076

NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES. VIA SOFTWARE UPDATES, TESLA, SUDDENLY, INEXPLICABLY, REDUCED MAXIMUM VOLTAGE OF THE MAIN BATTERY. THE ACTION RESULTED IN INSTANT LOSS OF DISTANCE MILEAGE OF THE CAR OF 12 PERCENT, FROM 237 MILES TO 208 MILES. HORSEPOWER AND GENERAL PERFORMANCE OF THE CAR WAS ALSO REDUCED. TESLA HAS IMPLIED THAT THIS ACTION WAS TAKEN, FOR SELECTED TESLA CARS, OUT OF AN ABUNDANCE OF CAUTION AS A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY RECALLS RELATED TO THIS UNEXPLAINED ACTION HAVE BEEN ANNOUNCED. NO ONE ASSOCIATED WITH TESLA HAS OFFERED ANY FURTHER DETAILED EXPLANATION FOR THIS SUDDEN ACTION, WHICH, IN ADDITION TO REDUCING PERFORMANCE AND DISTANCE MILEAGE OF THE CAR, HAS ALSO REDUCED, OVERNIGHT, ITS INTRINSIC ASSET VALUE. THE RESULTS DESCRIBED HERE HAPPENED OVERNIGHT, WHILE THE CAR WAS AT REST---PARKED INSIDE A GARAGE.

NHTSA ODI 11299296

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES AFTER MOST RECENT FIRMWARE UPDATE (EXACT DATE UNKNOWN -- SOMETIME LATE THIS SUMMER)-- SUPERCHARGING SPEED APPEARS TO HAVE BEEN LIMITED. IT NOW TAKES 2-3X THE AMOUNT OF TIME TO CHARGE WHEN TRAVELING. I TESTED MULTIPLE SUPERCHARGERS FOR MY TRIP WHICH OCCURRED ON DURING THE WEEKEND OF 9/2. I AM FULLY AWARE OF CONDITIONS THAT CAN SLOW THE SPEED (STALL SHARING, HIGH SOC, LOW/HIGH BATTERY TEMP, ETC). NONE OF THESE CONDITIONS WERE PRESENT -- YET MY CHARGE SPEED WAS LIMITED DURING ALL CHARGING SESSIONS AND ACROSS MULTIPLE LOCATIONS/DATES/TIMES DURING THIS TRIP. I'VE BROUGHT THIS CONCERN UP ON 2 SEPARATE OCCASIONS: 1. 9/5/19 - WAS TOLD "TESTED ON SUPERCHARGER AND VERIFIED VEHICLE CHARGING AT EXPECTED RATE, NO FURTHER ACTION REQUIRED" 2. 10/3/19 - VERBALLY - SPOKE TO MOBILE SERVICE TECHNICIAN WHILE PERFORMING SERVICE AT MY HOUSE. HE DID NOT CONFIRM OR DENY MY CHARGE RATE WAS LIMITED. I AM CONCERNED THAT MY BATTERY CHARGE RATE IS LIMITED DUE TO A FIRE RISK, AS THE SOFTWARE UPDATE WAS RELEASED AFTER CARS CAUGHT ON FIRE THIS YEAR.

NHTSA ODI 11271662

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES I AM AN EARLY MODEL TESLA OWNER. I STOPPED ACCEPTING OTA UPDATES TO MY CAR BECAUSE I DID NOT LIKE THE NEW FEATURES BEING ROLLED OUT. I HAVE FOUND A NEW STORY ONLINE ON TESLA THAT THEY RELEASED AN OTA UPDATE OUT OF AN ABUNDANCE OF CAUTION AFTER FIRES IN EARLY TESLA MODELS BUT THEY DO NOT GO INTO ANY SPECIFICS. AFTER READING FORUMS FOR OTHER OWNERS I SEE THAT THERE IS SOMETHING GOING ON WITH OUR CARS THAT TESLA REFUSES TO COMMUNICATE WITH US. ARE WE SAFE OR NOT WITHOUT THE UPDATE? ALSO OTA UPDATES ARE NOT MANDATORY SO IF THEY DID DO A SOFTWARE UPDATE FOR SAFETY THERE ARE PROBABLY MANY OTHERS LIKE MYSELF THAT DO NOT HAVE THE LATEST SOFTWARE UPDATE AND ARE NO LONGER SAFE. I AM AFRAID THAT MY VEHICLE MIGHT CATCH FIRE BUT TESLA WON'T ANSWER THESE QUESTIONS AND NEED YOUR HELP. THANKS

NHTSA ODI 11267584

I EXPERIENCED A SUDDEN LOSS OF RANGE WITH 2019.16 SOFTWARE UPDATE THAT TESLA RELEASE. I NO LONGER HAVE THE RANGE OR CHARGING SPEED BEFORE THE UPDATE. THIS WAS A PURPOSEFUL ACTION FROM TESLA DUE TO THE POTENTIAL FOR THE BATTERIES CATCHING FIRE. TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP. THIS IN EFFECT HAS DEVALUED THE RESELL VALUE OF MY CAR BY REMOVING FUNCTIONS, RANGE AND CHARGING SPEED. THIS CHANGE HAPPENED WHILE THE CAR WAS PARKED IN MY GARAGE AND STATIONARY.

NHTSA ODI 11267406

THIS IS IN REGARDS TO NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES TESLA PUSHED A SOFTWARE UPDATE TO OUR CARS IN APRIL/MAY OF THIS YEAR THAT SUBSTANTIALLY REDUCES RANGE AND POWER USING A VOLTAGE CAP THAT ALSO REMOVED ABOUT $30,000 WORTH OF PAID UPGRADES TO RANGE AND HORSEPOWER (ELECTRIC CARS NEED VOLTS FOR BOTH RANGE AND POWER, SO TESLA'S REDUCTION TOOK SUBSTANTIAL VALUE OUT OF THE CARS AFFECTED). TESLA CLAIMS THEY DOWNGRADED OUR CARS "OUT OF AN ABUNDANCE OF CAUTION" AFTER A SERIES OF CARS CAUGHT FIRE WHILE PARKED (NON-COLLISION, NON-PHYSICALLY DAMAGED VEHICLES, THAT CAUGHT FIRE FOR APPARENTLY FOR NO REASON - SOME AFTER BEING UNUSED FOR SEVERAL DAYS). TESLA INITIALLY CLAIMED THE UPDATE WAS REMOVING FEATURES WE PAID FOR "OUT OF AN ABUNDANCE OF CAUTION" BUT NOW TESLA WILL NOT TELL US WHETHER OR NOT THE ISSUE IS SAFETY RELATED. THIS IS A CRITICAL OMISSION, BECAUSE THERE WAS NEVER ANY NHTSA RECALL NOTICE POSTED, OR SERVICE BULLETIN, OR OTHERWISE SAFETY RELATED OFFICIAL INFORMATION. THOUSANDS OF TESLA OWNERS ARE CHOOSING TO SKIP THE UPDATE, BECAUSE IT CAN INSTANTLY REDUCE THE VALUE OF OUR CARS BY HALF AND MAKE THEM UNUSABLE IF PEOPLE BOUGHT THE RANGE UPGRADES OUT OF NECESSITY. DISTANCES THAT WERE ABLE TO BE DRIVEN BEFORE THE UPDATE ARE IMPOSSIBLE AFTERWARD. PURCHASES WERE CALCULATED ON THIS AND THE RANGE UPGRADES WERE MADE FOR THE ADDITIONAL RANGE THE SOFTWARE UPDATE REMOVES. PLEASE GO FORWARD WITH THIS INVESTIGATION. I WOULD LIKE TO KNOW: 1) IS THERE A SAFETY ISSUE? 2) DOES THE UPDATE ADDRESS A WARRANTY PROBLEM? 3) IS MY HARDWARE FAULTY? WILL IT BE REPAIRED? WHY WAS IT REDUCED? 4) ARE PEOPLE THAT DON'T CONNECT THEIR CAR TO WIRELESS INTERNET AT RISK FROM NOT BEING UPDATED?

NHTSA ODI 11267407

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES STARTING WITH A SOFTWARE UPDATE IN MAY 2019, TESLA CAPPED THE MAX VOLTAGE THE HIGH VOLTAGE BATTERY WOULD CHARGE TO. THEY CLAIM THEY DID THIS "OUT OF AN ABUNDANCE OF CAUTION" AFTER SEVERAL NON-CRASH FIRES HAPPENED TO THESE MODELS. TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP AFTER CLAIMING TO BE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED. THIS CHANGE HAPPENED WHILE THE CAR WAS PARKED IN MY GARAGE AND STATIONARY.

NHTSA ODI 11267545

ON OR ABOUT JUNE 24, 2019, MY PARKED CAR'S SOFTWARE WAS FORCIBLY UPDATED WITHOUT MY PRIOR KNOWLEDGE, WITHOUT ANY PRIOR NOTIFICATION AND WITHOUT MY AUTHORIZATION. THIS FORCED SOFTWARE UPDATE REDUCED THE NOMINAL CAPACITY OF MY BATTERY BY 16.02%. ON JUNE 23, 2019, MY 100% STATE OF CHARGE (SOC) WOULD CHARGE EACH CELL IN MY BATTERY PACK TO 4.2 VOLTS, RESULTING IN A RATED RANGE OF 256 MILES. UPON ENTERING MY PARKED CAR ON JUNE 24, I DISCOVERED THAT TESLA "CAPPED" THE BATTERY SUCH THAT EACH CELL WOULD ONLY CHARGE TO APPROXIMATELY 4.09 VOLTS, RESULTING IN A RATED RANGE OF 215 MILES AT A 100% SOC, OR A RATED RANGE LOSS OF 41 MILES. THEY ALSO SLOWED THE CHARGING RATE BY OVER 50%. FOUR TESLA CARS THAT WERE PARKED RECENTLY CAUGHT FIRE. AFTER THE FOURTH FIRE, TESLA ISSUED AN OVER THE AIR (OTA) SOFTWARE UPDATE PREVENTING THE FULL CHARGING (E.G., TO 4.2 VOLTS FOR EACH CELL) OF THE BATTERY PACK, LIMITED THE AMOUNT OF CURRENT THAT CAN BE "PULLED" FROM THE BATTERY PACK AT ANY ONE TIME, RESULTING IN A LOSS OF ACCELERATION. TESLA STATED THE UPDATE WAS "OUT OF AN ABUNDANCE OF CAUTION" AFTER THE OCCURRENCE OF SEVERAL NON-CRASH FIRES. TESLA UNILATERALLY TOOK THIS ACTION OF ISSUING A "FIRE-SAFETY UPDATE" WITHOUT INFORMING THE CAR OWNERS OF THE REASON FOR THE UPDATE, WHY SAID UPDATE SHOULD BE INSTALLED AND THE EFFECT ON THE CAR ONCE THE UPDATE WAS INSTALLED. IN MY CASE, THE UPDATE WAS FORCED ON MY PARKED CAR VIA AN OTA UPDATE ON JUNE 23 (OR 24) WITHOUT PRIOR NOTIFICATION TO ME NOR REQUESTING MY APPROVAL NOR INFORMING ME OF THE CONSEQUENCES OF INSTALLING THE UPDATE (REDUCED RANGE, POWER, ETC.), TESLA SAID THAT THEY WERE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED. SEE, FOR EXAMPLE: HTTPS://WWW.THEVERGE.COM/2019/5/16/18627746/TESLA-FIRE-BATTERY-SOFTWARE-UPDATE-MODEL-S-X HTTPS://JALOPNIK.COM/TESLA-IS-UPDATING-BATTERY-SOFTWARE-AFTER-A-MODEL-S-CATC-1834794877

NHTSA ODI 11266874

ON OR ABOUT JUNE 24, 2019, MY PARKED CAR'S SOFTWARE WAS FORCIBLY UPDATED WITHOUT MY PRIOR KNOWLEDGE, WITHOUT ANY PRIOR NOTIFICATION AND WITHOUT MY AUTHORIZATION. THIS FORCED SOFTWARE UPDATE REDUCED THE NOMINAL CAPACITY OF MY BATTERY FROM 74 KWH TO 68 KWH. ON JUNE 23, 2019, MY 100% STATE OF CHARGE (SOC) WOULD CHARGE EACH CELL IN MY BATTERY PACK TO 4.2 VOLTS, RESULTING IN A RATED RANGE OF 257 MILES. UPON ENTERING MY PARKED CAR ON JUNE 24, I DISCOVERED THAT TESLA "CAPPED" THE BATTERY SUCH THAT EACH CELL WOULD ONLY CHARGE TO APPROXIMATELY 4.09 VOLTS, RESULTING IN A RATED RANGE OF 226 MILES AT A 100% SOC, OR A RATED RANGE LOSS OF 30-31 MILES. FOUR TESLA CARS THAT WERE PARKED RECENTLY CAUGHT FIRE. AFTER THE FOURTH FIRE, TESLA ISSUED AN OVER THE AIR (OTA) SOFTWARE UPDATE PREVENTING THE FULL CHARGING (E.G., TO 4.2 VOLTS FOR EACH CELL) OF THE BATTERY PACK, LIMITED THE AMOUNT OF CURRENT THAT CAN BE "PULLED" FROM THE BATTERY PACK AT ANY ONE TIME, RESULTING IN A LOSS OF ACCELERATION. TESLA STATED THE UPDATE WAS "OUT OF AN ABUNDANCE OF CAUTION" AFTER THE OCCURRENCE OF SEVERAL NON-CRASH FIRES. TESLA UNILATERALLY TOOK THIS ACTION OF ISSUING A "FIRE-SAFETY UPDATE" WITHOUT INFORMING THE CAR OWNERS OF THE REASON FOR THE UPDATE, WHY SAID UPDATE SHOULD BE INSTALLED AND THE EFFECT ON THE CAR ONCE THE UPDATE WAS INSTALLED. IN MY CASE, THE UPDATE WAS FORCED ON MY PARKED CAR VIA AN OTA UPDATE ON JUNE 23 (OR 24) WITHOUT PRIOR NOTIFICATION TO ME NOR REQUESTING MY APPROVAL NOR INFORMING ME OF THE CONSEQUENCES OF INSTALLING THE UPDATE (REDUCED RANGE, POWER, ETC.), TESLA SAID THAT THEY WERE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED. SEE, FOR EXAMPLE: HTTPS://WWW.THEVERGE.COM/2019/5/16/18627746/TESLA-FIRE-BATTERY-SOFTWARE-UPDATE-MODEL-S-X HTTPS://JALOPNIK.COM/TESLA-IS-UPDATING-BATTERY-SOFTWARE-AFTER-A-MODEL-S-CATC-1834794877

NHTSA ODI 11266175

STARTING WITH A SOFTWARE UPDATE IN MAY 2019, TESLA CAPPED THE MAX VOLTAGE THE HIGH VOLTAGE BATTERY WOULD CHARGE TO. THEY CLAIM THEY DID THIS "OUT OF AN ABUNDANCE OF CAUTION" AFTER SEVERAL NON-CRASH FIRES HAPPENED TO THESE MODELS. TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP AFTER CLAIMING TO BE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED. THIS CHANGE HAPPENED WHILE THE CAR WAS PARKED IN MY GARAGE AND STATIONARY. FURTHER, TESLA HAS CAPPED THE RATE OF CHARGE AT THEIR SUPERCHARGERS RESULTING IN MUCH LONGER CHARGING TIMES FOR THIS VEHICLE THAN HAS BEEN OBSERVED BEFORE THIS UPDATE. THANK YOU.

NHTSA ODI 11266418

ON 9/5/19 MY MCU (MEDIA CONTROL UNIT) (THE MAIN COMPUTER IN MY CAR) DIED. AS A RESULT, I WAS UNABLE TO: 1. MANUALLY POWER OFF THE VEHICLE AND PLACE IN TOW MODE 2. TURN ON PARKING LIGHTS, TURN ON/OFF HEADLIGHTS 3. TRIGGER ON/OFF CHILD PROTECTION LOCKS ADDITIONALLY, 1. ALL HEATING, COOLING, DEFROST, AND DEFOGGING WAS DISABLED I'VE READ THAT THIS IS A COMMON ISSUE WITH MODEL S/X CARS ON MULTIPLE FORUMS INCLUDING HTTPS://TESLAMOTORSCLUB.COM/ & HTTPS://FORUMS.TESLA.COM. I BELIEVE THE REASON IS SHOWN HERE HTTPS://WWW.YOUTUBE.COM/WATCH?V=O-7B1WAOJ9Q. START AT 8:40. THIS IS QUITE WORRISOME, AS IT SEEMS AS THOUGH THIS FAILURE WILL HAPPEN AGAIN IN A FEW YEARS. IT WAS A HOT DAY AND NOT ONLY WAS IT UNBEARABLY INSIDE MY CAR, HOWEVER, MORE IMPORTANTLY, MANY OF THE KEY SAFETY FUNCTIONS (SEE ABOVE) WERE ALSO DISABLED DUE TO THIS FAILURE.

NHTSA ODI 11257209

11 DAYS AGO, THE DOORS AND WINDOWS STOPPED WORKING ON MY TESLA MODEL S. THE CAR WAS PARKED, AND WHEN I CLICKED ON THE "OPEN" BUTTON TO CAUSE THE DOOR HANDLES TO EXTEND, I DISCOVERED THAT THE DRIVER-SIDE HANDLE NO LONGER OPENED. IN FACT, 3 OF THE 4 DOORS NO LONGER OPENED. IN ADDITION, AFTER CRAWLING IN THROUGH THE PASSENGER SIDE DOOR, I DISCOVERED THAT THE WINDOWS NO LONGER OPENED EITHER. IN ADDITION TO BEING A NUISANCE, THIS IS A SERIOUS SAFETY ISSUE FOR SEVERAL REASONS. FIRST, IF THE CAR IS IN AN ACCIDENT, EMERGENCY FIRST RESPONDERS WILL NOT BE ABLE TO OPEN THE DOOR. SECOND, IF A DRIVER IS APPROACHED BY LAW ENFORCEMENT OR ANOTHER PERSON, HE/SHE CANNOT OPEN THE WINDOW TO COMMUNICATE. IN FACT, EARLIER THIS YEAR, A DRIVER PERISHED IN A FIERY TESLA CRASH. THE POLICE WERE UNABLE TO RESCUE HIM, BECAUSE THEY COULD NOT OPEN HIS DOOR. SEE HTTPS://WWW.AUTOBLOG.COM/2019/02/25/FATAL-TESLA-MODEL-S-CRASH-FIRE/. "ACCORDING TO REPORTS, EMERGENCY RESPONDERS AND ONLOOKERS SAY THEY WERE UNABLE TO RESCUE THE DRIVER. THE AUTOMATICALLY DEPLOYING DOOR HANDLES ON THE OUTSIDE DON'T APPEAR TO HAVE DEPLOYED." APPARENTLY THERE ARE HUNDREDS IF NOT THOUSANDS OF TESLA CARS WITH THIS PROBLEM. SEE HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/DOOR-HANDLE-NOT-FUNCTIONING FOR A SNAPSHOT. FOR AN EXAMPLE, SEE HTTPS://WWW.YOUTUBE.COM/WATCH?V=L4J3BEB5NOG. I CONTACTED AT LEAST 7 DIFFERENT PEOPLE AT TESLA, BUT NONE OF THEM SEEMED TO VIEW THIS AS A SAFETY HAZARD. THEY WERE MORE FOCUSED ON CHARGING ME FOR WHAT THEY CALL AN "OUT-OF-WARRANTY" EVENT, EVEN THOUGH THIS PROBLEM WITH DEFECTIVE WINDOWS AND DOORS HAS PERSISTED SINCE THE VERY BEGINNING. IN FACT, I HAVE DOCUMENTED A LONG LIST OF SERVICE FAILURES WITH THIS TESLA MODEL S. I HAVE OVER 100 EMAILS OUTLINING THESE PROBLEMS, RANGING FROM DEFECTIVE DOORS/WINDOWS TO A BATTERY MALFUNCTION TO MORE. I CAN SHARE THESE UPON REQUEST.

NHTSA ODI 11253727

DURING ALL ELECTRICAL FAULT FAILURES THE VEHICLE WAS STATIONARY. I'VE HAD 6 SERVICE VISITS RELATED TO ELECTRICAL FAULTS CAUSING MECHANICAL FAILURES. THE STEERING RACK FAILURE WAS THE MOST RECENT PROBLEM. TESLA REPLACED THE ENTIRE STEERING RACK. THE TESLA OWNER'S FORUM AND TESLAMOTORSCLUB.COM OWNERS SAY THEY'VE REPLACED ONLY THE STEERING MOTOR AND THAT 1 PART FIXES THE POWER STEERING FAULT. THE ELECTRICAL CHARGING PORT FAILED BECAUSE OF ELECTRICAL FAULTS. THE 12-VOLT BATTERY HAS FAILED TWICE DURING THE LAST YEAR. 5 DOOR REGULATORS HAVE BEEN REPLACED IN THE FRONT 2 SEATS DUE TO ELECTRICAL FAULTS. 3 WINDOW REGULATORS HAVE BEEN REPLACED DUE TO ELECTRICAL FAULTS. THE POWER STEERING FAILED DUE TO AN ELECTRICAL FAULT. I'VE PAID $6,500 FOR ELECTRICAL FAULTS DURING THE LAST YEAR. THE TIRES I BUY ARE RATED TO 55,000 MILES, BUT THEY KEEP WEARING OUT UNEVENLY, AND OFTEN BLOWING OUT, AT LESS THAN 30,000 MILES. THE SERVICE CENTER CANNOT TELL ME WHY THE TIRES ARE CONTINUALLY BLOWING OUT AND WEARING OUT UNEVENLY AFTER MINIMAL USE. I WENT TO A TESLA SERVICE CENTER FOR HELP RESETTING MY TOUCHSCREEN AND INSTALLING A FIRMWARE UPDATE WHEN I WAS THOUSANDS OF MILES FROM HOME. THE SERVICE CENTER FORCED ME TO GET NEARLY $2,000 OF NEW REGULATORS. PARTS WERE INCORRECTLY REPLACED THAT WERE NOT MALFUNCTIONING. PARTS THAT MALFUNCTIONED ONCE OR TWICE WERE REPLACED. PARTS THAT WERE REPLACED THE PREVIOUS MONTH, AND WERE COVERED UNDER THE TESLA PARTS WARRANTY, WERE REPLACED AGAIN. THE BATTERY PACK THAT POWERS THE VEHICLE INSTANTLY LOST 50-MILES OF RANGE, 16% OF TOTAL AVAILABLE RANGE AFTER VISITING A SERVICE CENTER. DURING 5.6-YEARS OF OWNERSHIP, I LOST LESS THAN 7% OF TOTAL AVAILABLE RANGE. I PAID A $10,000 UPGRADE FOR RANGE. I'M CONCERNED IT'S A FAULT OR THAT MY VEHICLE WAS DAMAGED OR THE BATTERY WAS REPLACED WITH A DEFECTIVE BATTERY WITHOUT MY KNOWLEDGE.

NHTSA ODI 11245490

IT WAS A 2HR45MIN DRIVE INTO WORK ON AN ICY BLIZZARDY MORNING, DRIVING MY 2013 MODEL S RWD P85 WITH 90,000MI. HAVE OWNED THIS CAR FOR 4 YRS. MADE IT TO WORK SAFELY AND THE LAST 6 FEET IN THE PARKING GARAGE, GOING ABOUT 3 MPH PULLING AT A RIGHT ANGLE INTO A PARKING STALL. HAD BRAKE PEDAL DEPRESSED, SHIFTED MY FOOT TO TAP ON THE ACCELERATOR TO INCH FORWARD AND NEXT THING YOU KNOW, CAR IS ACCELERATING FULL THROTTLE INTO A CEMENT WALL. CRASHED HEAD ON AND AIRBAG DIDN'T EVEN DEPLOY. SAT FOR A MOMENT TO CATCH MY BREATH AND TRY TO PROCESS WHAT HAPPENED. SENT "BUG REPORT" ON TO TESLA CENTRAL FROM THE CAR. THE DASHBOARD HAD PRND LIT UP IN RED AND THE VEHICLE WOULD NOT GO INTO DRIVE OR REVERSE. ACCELERATOR PEDAL WAS COMPLETELY LIMP. ZERO RESISTANCE. THANKFULLY, NO OTHER CAR WAS AROUND ME. CALLED TESLA SERVICE AND THEY TOLD US TO REBOOT THE CAR. WE DID, BUT ACCELERATOR PEDAL REMAINED COMPLETELY UNRESPONSIVE. HAD TO PUSH OUT OF THE 5 STORY GARAGE AND TOW IT TO AN AUTOBODY SHOP. FILED POLICE REPORT. REPORTED TO LOCAL TESLA SERVICE CENTER IMMEDIATELY. A FEW DAYS LATER, WE HEARD BACK FROM THE TESLA REP THAT SAID THAT REPORT SHOWED NO MALFUNCTION. ACCORDING TO TESLA ACCELERATOR WENT FROM 0% TO 88% SUDDENLY, IMPLYING "DRIVER ERROR." YET THEY ALSO SAID THE BRAKE WAS TAPPED AND THEN RELEASED PRIOR TO IMPACT. THIS DOES NOT JIVE, WHY WE A PERSON ACCELERATE, TAP THE BRAKE THEN RELEASE? SKID MARKS FROM REAR TIRES LEFT ON GARAGE FLOOR. TESLA WON'T RELEASE DATA. WE DO NOT WANT TO ACCEPT THIS REPORT AND THIS IS NOT WHAT HAPPENED DURING THE CRASH. TODAY THE AUTO BODY SHOP INFORMED US THAT THEY WERE CURIOUS WHY THE CAR IS NOT DRIVEABLE. AFTER BEING RESET, THEY DISCOVERED THE ACCELERATOR PEDAL IS BROKEN. EXPERIENCE DURING THE CRASH, COMBINED WITH VERY UNUSUAL CAR BEHAVIOR, AND A BROKEN ACCELERATOR REFUTE TESLA'S CLAIM OF OPERATOR ERROR.

NHTSA ODI 11180431

1. THE LIQUID CRYSTAL DISPLAY THAT IS THE WINDOW TO THE CAR'S SOUL HAS STARTED LEAKING THE LIQUID CRYSTAL STUFF. THE DISPLAY SHOWS DEFECTS AND I'M CONCERNED IT WILL FAIL RENDERING THE CAR UNSAFE AND UNUSABLE. 2. THE A/C AND THE HEATER11/ QUIT WORKING AND BLOGGERS SAY IT'S THE DC-DC CONVERTER THAT IS A SYSTEMIC PROBLEM. IF IT FAILS FURTHER IT MAY AGAIN RENDER THE CAR UNSAFE OR UNUSABLE.

NHTSA ODI 11170455

IN 2014 A TESLA CAUGHT FIRE IN A TORONTO GARAGE. THIS CASE WAS INCLUDED IN THE NHTSA INVESTIGATION INTO THE ISSUE OF FIRES IN TESLAS. TESLA HAS CLAIMED THAT THE BATTERY OF THE CAR WAS NOT INVOLVED IN THE FIRE AND THAT THE FIRE WAS PROBABLY CAUSED BY FAULTY HOUSE WIRING. HTTP://WWW.AUTOFOCUS.CA/NEWS-EVENTS/NEWS/TESLA-INVESTIGATES-CAUSE-OF-TORONTO-GARAGE-FIRE SNIP: 'IN THIS PARTICULAR CASE, WE DON'T YET KNOW THE PRECISE CAUSE, BUT HAVE DEFINITIVELY DETERMINED THAT IT DID NOT ORIGINATE IN THE BATTERY, THE CHARGING SYSTEM, THE ADAPTER OR THE ELECTRICAL RECEPTACLE, AS THESE COMPONENTS WERE UNTOUCHED BY THE FIRE,' SAID A TESLA SPOKESPERSON. A VIDEO HAS NOW SHOWED UP IN WHICH THE PURCHASER OF THAT CAR SHOWS THE STATE OF THE INTERIOR. THERE IS NO DOUBT WHATSOEVER THAT THE BATTERY DID IGNITE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=SRMQBRB_LMM IT APPEARS T HAT TESLA HAS BEEN TELLING LIES AND DELIBERATELY COVERING UP THE ISSUE OF FIRES. THERE HAVE BEEN MANY MORE FIRES SINCE THAT THAT ONE. I HAVE COMPILED A SUMMARY OF SOME SUSPICIOUS TESLA FIRES: HTTP://TESLABEARS.CLUB/T/GREAT-BALLS-OF-FIRE WHILST THAT COLLECTION DOES CONTAIN SOME HUMOROUS POSTS I CAN ASSURE YOU THAT I AM ENTIRELY SERIOUS ABOUT THIS SAFETY ISSUE. I REQUEST THAT YOU REOPEN THE FIRE INVESTIGATION.

NHTSA ODI 10983879