Sep 16, 2020Engine
MERCEDES BENZ 2500 2013 V6 DIESEL. YELLOW ENGINE WARNING LIGHT AND THE EBT YELLOW WARNING LIGHT CAME ON AND ANOTHER WARNING ON THE INSTRUMENT CLUSTER THERE ARE 5 MORE ENGINE STARTS REMAINING AND IT WILL NOT START IF DRIVEN MORE THAN 340 MILES. BOTH THE ERG VALVE AND THE EBT TANK AND HEATER HAVE BEEN REPLACED. WE WERE DRIVING UNDER AN EVACUATION ALERT BECAUSE OF FIRE. SPEED WAS 45-50 MPH. THIS INCIDENT HAS PUT US IN A DANGEROUS SITUATION BECAUSE WE ARE DEPENDENT IN THE SPRINTER FOR EVACUATION. THE DEALER IS 40 MILES AWAY AND CANNOT SERVICE THE SPRINTER UNTIL THE END OF SEPTEMBER. LAST NIGHT WE READ ABOUT MERCEDES BENZ EPA SETTLEMENT BECAUSE OF A DEFEAT PROGRAM AND FAULTY EMISSION COMPONENTS. WHAT CAN WE DO?
NHTSA ODI 11355406
May 10, 2019Transmission & drivetrainLightsBody & structureInterior LightingElectrical systemEngine
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE FAILED TO ENGAGE IN REVERSE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855) 661-9151) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE CONSUMER STATED AFTER CHECKING THE OIL AND OIL FILTER, THE ENGINE FROZE WHILE DRIVING. IT WAS DISCOVERED THAT THE FAILURE WAS DUE TO A LACK OF OIL. THERE WERE NO WARNING LIGHTS INDICATING THE VEHICLE NEEDED OIL. THE VEHICLE ALSO LACKS ENOUGH POWER TO REVERSE UP AN INCLINE, SUCH AS A DRIVEWAY.*JS THE CONSUMER STATED THE VEHICLE'S HAVE PERSISTED SINCE PURCHASING THE VEHICLE. THE CONSUMER WAS INFORMED IT SEEMS AS IF THE COMPUTER WAS NOT COMMUNICATING WITH THE OTHER ELECTRICAL COMPONENTS IN THE VEHICLE SUCH AS LIGHTING, TORQUE CONVERTER AND TRANSMISSION. *JS
NHTSA ODI 11206848
Apr 13, 2018Parking BrakeWheelsBrakesEngine
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE CHECK ENGINE AND TIRE PRESSURE MONITORING INDICATORS ILLUMINATED. ADDITIONALLY, WHILE THE EMERGENCY BRAKE WAS ENGAGED, THE VEHICLE MOVED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MASSAPEQUA (101 EAST SUNRISE HIGHWAY, AMITYVILLE, NY 11701, (631) 213-2023) WHERE IT WAS DIAGNOSED THAT THE SENSORS NEEDED TO BE REPLACED AND THE TIRES NEEDED AIR. THE DEALER INFORMED THE CONTACT THAT THE EMERGENCY BRAKE WAS WORKING AS INTENDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 49,092.
NHTSA ODI 11084997