What 185 owners told NHTSA about the 2013 Mercedes-benz E-class Cabrio

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WHILE STOPPED AT A TRAFFIC STOP LIGHT. THE VEHICLE WOULD NOT IMMEDIATELY RESPOND AFTER DEPRESSING THE ACCELERATOR PEDAL BUT WOULD SUDDENLY ACCELERATE FORWARD. ADDITIONALLY, THE CONTACT INDICATED THAT THE FAILURE SPORADICALLY OCCURRED WHEN THE VEHICLE WAS IN REVERSE. THE BACKUP CAMERA HAD ALSO BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. UPDATED 08/18/14*LJ THE CONSUMER STATED THE DEALER DROVE AND INSPECTED THE CAR. THE ACCELERATION WAS FELT BUT, DID NOT PROGRAM TO THE VEHICLE'S COMPUTER. UPDATED 09/5/2014 *JS

NHTSA ODI 10587844

MY 2013 MERCEDES E350 W4 EXHIBITED VERY HIGH ENGINE REVVING FOLLOWED BY HIGH ACCELERATION WHICH COULD ONLY BE CONTROLLED BY ACTIVATING THE PARKING BRAKE. THIS IS THE SECOND DANGEROUS INCIDENT THAT HAS OCCURRED WITH THIS CAR. *TR

NHTSA ODI 10587944

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE IN PARK WITH THE EMERGENCY BRAKE ENGAGED, THE "RISK OF ROLLING AWAY, NOT IN PARK" WARNING MESSAGE DISPLAYED. ADDITIONALLY, THE DASHBOARD DISPLAY SCREEN FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 10,500. UPDATED 6/18/14*CN THE CONSUMER STATED SHE EXPERIENCED ACCELERATIONS PROBLEMS WITH THE VEHICLE. THE DEALER WAS UNABLE TO FIND A PROBLEM. UPDATED 06/24/14

NHTSA ODI 10585675

TL* THE CONTACT OWNS A 2013 MERCEDES E-350. THE CONTACT STATED THAT THE VEHICLE WOULD LOSE ACCELERATION AND THEN JOLT FORWARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURE WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT WAS 10,200. UPDATED 05/28/14 MA UPDATED 06/02/2014 *JS

NHTSA ODI 10582893

CAR ACCELERATES SUDDENLY IN SPITE OF FOOT ON BRAKE. AT TIMES FOOT WAS PUT LIGHTLY ON THE GAS AND CAR SUDDENLY ACCELERATED. THESE INCIDENTS HAPPENED AT LEAST 3 TIMES. *TR

NHTSA ODI 10573213

WHEN YOU START UP THE CAR THERE IS A LOUD TAPPING/RATTLING NOISE SOUND. YOU CAN ALSO HEAR THIS NOISE WHILE IDLING IN TRAFFIC. IF I STOP AT A TRAFFIC LIGHT THE NOISE APPEARED TO GET LOUDER. I TOOK THE CAR TO THE DEALER AND WAS TOLD BY THE SERVICE MANAGER THAT M BENZ HAS RECTIFIED THE PROBLEM IN THE ENGINE BY PUTTING INSULATION. I HAVE ALSO SPOKEN TO OTHER OWNERS WHO HAD TO REBUILD THE ENTIRE MOTOR IN ODOR TO STOP THE NOISE. AS A CONSUMER, I AM ASKING FOR YOUR HELP BECAUSE I AM NOT SURE WHAT IS WRONG WITH THIS CAR AS IT GIVES OFF AN ODOR AND I AM NOT SURE IF THE FUEL INJECTORS ARE LEAKING. PLEASE HELP AS I DO NOT WANT TO PUT MYSELF OR MY FAMILY IN DANGER. *TR

NHTSA ODI 10543266

GOOD DAY! I GOT MY CAR JUNE 2, 2013 WITH 12 MILES ON IT. IF I START MY CAR, THERE IS A 3-4 SECONDS OF KNOCKING SOUND. IT DOES HAPPEN RANDOMLY (WARM OR COLD ENGINE), NOT ALL THE TIME. THE DEALER SAID IT WAS THE INJECTORS. SOME PEOPLE ARE HAVING THERE MY2012/13MERCEDES E350 ENGINE REBUILT (CONNECTING RODS, PISTONS, WRIST PINS), MY ENGINE IS THE NEW DIRECT INJECTION. LI03.10-P-054702 IS THE MERCEDES MEMO OR TSB? IT WOULD BE A LET DOWN KNOWING MY CAR WILL EVENTUALLY HAVE AN ENGINE REBUILD ALSO LOW RESALE VALUE. I THINK THIS IS DEFECT COMPLAINT THOUGH. I NEED YOUR HELP OR IF YOU CAN DIRECT ME TO MAYBE CONSUMER PROTECTION. THANK YOU AND KEEP IN TOUCH. *TR

NHTSA ODI 10532088

THE PANORAMIC SUNROOF EXPLODED OUTWARD. WHEN IT OCCURRED THE SOUND WAS LIKE SOMEONE FIRED A SHOTGUN NEXT TO MY HEAD. I WAS DRIVING NORTHBOUND ON I-25 JUST SOUTH OF DENVER. HAD THE FABRIC SUNSHADE NOT BEEN EXTENDED FORWARD SO IT CONTAINED THE GLASS THE OCCUPANTS IN THE CAR WOULD HAVE BEEN SHOWERED WITH THE SHARP SHARDS, WHICH WERE SO SHARP THE PIECES THAT FLEW BACK ON THE BACK WINDOW AND TRUNK LID LEFT DEEP SCRATCHES ON THOSE SURFACES. NOT SURE HOW MUCH GLASS WAS THROWN UP INTO THE AIR AND IMPACTED TRAFFIC BEHIND THE CAR. THINK ABOUT A MOTORCYCLE RIDER BEING HIT BY THESE FLYING SHARDS OF GLASS. AFTER THE INCIDENT I LOOKED ON LINE AND FOUND THE FOLLOWING LINK, WHICH DETAILS ANOTHER INCIDENT IN 2012 THAT SEEMS TO BE EXACTLY WHAT I EXPERIENCED ON JUNE 1. HTTP://WWW.BENZWORLD.ORG/FORUMS/W251-R-CLASS/1652488-EXPLODING-SUNROOF.HTML<HTTP://WWW.BENZWORLD.ORG/FORUMS/W251-R-CLASS/1652488-EXPLODING-SUNROOF.HTML A REPRESENTATIVE OF THE MERCEDES DEALERSHIP WHERE THE CAR WAS PURCHASED ALSO CONFIRMED OVER THE PHONE THAT THE SAME THING HAD HAPPENED TO THEIR SERVICE MANAGER WHILE DRIVING A CAR WITH A PANORAMIC SUNROOF. THIS IS NOT A SAFE SITUATION WITH THESE CARS AND I HOPE YOU'LL SERIOUSLY LOOK INTO THIS. NOTWITHSTANDING ANY INJURIES THAT MAY OCCUR FROM SUCH AN INCIDENT, THE EXPLOSIVE NATURE OF THIS TYPE OF FAILURE COULD VERY EASILY CAUSE A DRIVER TO PANIC AND/OR BE DISTRACTED ENOUGH TO HAVE AN ACCIDENT IN TRAFFIC. I WON'T FEEL SAFE DRIVING THIS CAR NOW THAT I AM AWARE OF WHAT CAN HAPPEN WITH THIS PANORAMIC SUNROOF OVER MY HEAD. IF YOU'D LIKE TO SEE PHOTOS OF THE DAMAGE, I WOULD BE HAPPY TO E-MAIL THOSE TO YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10514803

THE CAR STOP INOPERATIVE AND STOP BY ITSELF WITHOUT ANY CONTROL NO MATTER ON FREEWAY IN LOCAL,EVEN IN GARAGE. IT HAPPENED 3 TIMES WITHIN A WEEK. AFTER CHECKING, DEALER THINK IT IS NOT A BIG PROBLEM, THEY ONLY UPDATE THE SOFTWARE OF CPU,AND TOLD ME IT WON'T HAPPENED AGAIN. AT THE SAME DAY OF PICKING UP THE CAR, THE SAME PROBLEM HAPPENED ON FREEWAY. THE CAR SUDDENLY STOPPED, AND I COULDN'T CONTROL ANYTHING. I WAS ALMOST HIT BY A UPS COMMERCIAL TRUCK AND DEAD ON THAT DAY. THE CAR WAS TOWING TO DEALER FOR REPAIRING AGAIN. THEY DON'T KNOW WHAT THE EXACTLY PROBLEM IS. THEY ARE GOING TO CHANGE THE WHOLE CPU THIS TIME. NOW THE CAR IS STILL IN DEALER'S REPAIR PLACE. I CALLED THE LOCAL CUSTOMER SERVICE FOR FILING A LEMON CAR. THE GUY TOLD ME IT WAS NOT NECESSARY TO FILE BECAUSE THE CAR WAS ONLY REPAIRED TWICE. OBVIOUSLY,IT IS VERY SERIOUS SAFETY PROBLEM! I AM AFRAID TO DRIVE THE CAR AGAIN. I AM SO YOUNG I DON'T WANT TO DIE ONLY BECAUSE I DRIVE MERCEDES-BENZ. *TR

NHTSA ODI 10503698

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E400 HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, SHE DEPRESSED THE BRAKE PEDAL BUT THE BRAKES DID NOT RESPOND. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL IN ORDER TO COME TO A STOP. THE FAILURE OCCURRED FIVE DIFFERENT TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE BRAKE SENSOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120.

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