What 570 owners told NHTSA about the 2013 Mercedes-benz C-class Phev

TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. AS A RESULT, THE FRONT OF THE VEHICLE CAUGHT FIRE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,500.

NHTSA ODI 10750015

LONG PAUSE WHEN TRYING TO ACCELERATE FROM A STOP. NOT NORMAL TURBO LAG, IT'S TOO LONG. *TR

NHTSA ODI 10659477

CONSTANT ISSUES WITH VEHICLE ACCELERATION. FOR EXAMPLE WHEN TRY TO ACCELERATE FROM A STOP THE CAR HESITATES FOR SEVERAL SECONDS EVEN WITH SIGNIFICANT PRESSURE ON GAS PEDAL THEN SUDDENLY ACCELERATES IN A VERY JERKY FASHION. THIS IS VERY DANGEROUS WHEN TRYING TO PULL OUT INTO TRAFFIC OR MAKE A LEFT HAND TURN CROSSING MULTIPLE TRAFFIC LANES. HAVE ALSO HAD SIMILAR PROBLEMS WHEN CAR IS TRAVELING ON HIGHWAY AND NEED TO ACCELERATE QUICKLY, THE CAR HESITATES FOR SEVERAL SECONDS AND THEN JERKS INTO GEAR AND SPEEDS UP. I DON'T DRIVE MY CAR THAT MUCH BECAUSE I WORK FROM HOME AND TAKE CABS ON WEEKENDS WHEN GOING OUT BUT HAD A FRIEND DRIVE THE CAR WITH ME TO SEE WHAT THEY THOUGHT AND THEY SAID THEY DEFINITELY NOTICED THE ISSUE. I AM TAKING MY CAR TO THE DEALERSHIP TO SEE IF THEY WILL MAKE REPAIRS BUT I HAVE A FEELING LIKE OTHERS WHO HAVE SUBMITTED A COMPLAINT I WILL BE TOLD NOTHING IS WRONG. I JUST HAPPENED ACROSS THIS WEBSITE AND THOUGHT I WOULD SEE IF THE PROBLEM WAS JUST MY CAR BUT 11 OF 13 COMPLAINTS ARE THE EXACT SAME ISSUE AS MINE. WHY HASN'T THE NTSB ISSUED A RECALL? DOES SOMEONE OR A BUNCH OR PEOPLE HAVE TO DIE FIRST?? *TR

NHTSA ODI 10653164

WHILE DRIVING TO GROCERY STORE ATTEMPTED TO ACCELERATE FROM A STOP AND VEHICLE BOGGED DOWN (DECELERATED BEFORE ACCELERATING) AND THE VIOLENTLY TOOK OFF.. HAVE TAKEN VEHICLE 8 TIMES TO DIFFERENT MERCEDES BENZ DEALERSHIPS IN THE ATLANTA AREA ONLY TO BE TOLD THAT ITS THE WAY VEHICLE IS AND TO LIVE WITH IT. ON MANY OCCASIONS WHILE ATTEMPTING TO TURN ACROSS TRAFFIC VEHICLE JUST STAYS IN PLACE WHEN ACCELERATOR PEDAL IS DEPRESSED AND THEN IT JUST BOLTS WANTING TO LET THE REAR END LOOSE. VERY UNSAFE CHARACTERISTIC OF THIS CAR. REGRET THIS PURCHASE TREMENDOUSLY. ALSO MANY MANY COMPLAINTS ABOUT THE 2012-2014 C250 AND NOTHING IS BEING DONE. *TR

NHTSA ODI 10638023

ON 8/26/14 I WAS STOPPED AT A LIGHT. WHEN I WENT TO TAKE-OFF, THE CAR WOULD NOT ACCELERATE. IT FINALLY DID BUT VERY SLOWLY. THIS OCCURRED TWO MORE TIME AT THE NEXT TWO STOP LIGHTS. I WAS THEN IN A CENTER TURN LANE TO TURN ACROSS THREE LANES OF TRAFFIC & WHEN I TRIED TO ACCELERATE, THE CAR DIED AND THE ELECTRONIC DISPLAY GAVE A YELLOW ERROR MESSAGE THAT THE CAR WAS INOPERABLE DUE TO AN ISSUE WITH THE BRAKING SYSTEM. I IMMEDIATELY PUT THE CAR IN PARK, TURNED IT OFF & THEN STARTED IT BACK UP. FORTUNATELY IT RE-STARTED, THE ERROR MESSAGE WAS GONE & I WAS ABLE TO DRIVE INTO MY OFFICE PARKING LOT. MY MERCEDES SERVICE DEPT. SAID NO CODES REGISTERED ON THE COMPUTER, PROBABLY BECAUSE I TURNED THE CAR OFF SO QUICKLY IT DIDN'T HAVE TIME TO. TODAY, 8/17/14, I AM HAVING THE SAME ISSUE. MY CAR IS BACK AT THE MERCEDES SERVICE DEPARTMENT. THIS IS, IN MY OPINION, A DANGEROUS & LIFE THREATENING PROBLEM. *TR

NHTSA ODI 10636985

2014-08-04: ENGINE LIGHT CAME ON, VEHICLE WOULD NOT ACCELERATE PAST 80 KM/H AND THE ENGINE SHUT OFF - DRIVING IN TRAFFIC. 2014-08-05: BROUGHT VEHICLE TO 550 TERMINAL AVENUE. THEY SAID IT WAS JUST THE FAULT-PUMP AND THAT IT WAS SAFE TO DRIVE. THEY ADVISED ME THAT THEY HAD TO ORDER THE PART FROM GERMANY. VEHICLE WAS LATER RETURNED THE SAME DAY. (23505 KM) 2014-08-06: THE VEHICLE ENGINE SHUT DOWN WHILE DRIVING OUT THE DRIVE WAY, SO I HAD IT TOWED TO 550 TERMINAL AVENUE. (23514 KM). THEY REPLACED A THROTTLE ACTUATOR. 2014-08-12: VEHICLE WAS READY FOR PICK UP. VEHICLE WOULD NOT START. BATTERY REPLACED. 2014-08-14: PICKED UP VEHICLE. THEN EXPERIENCED A LOW ACCELERATING AFTER BRAKING. WENT WITH THE FOREMAN FOR A ROAD TEST AND HE AGREED THAT THERE WAS A DELAY WHEN ACCELERATING AND THAT IT FELT LIKE ITS GOING TO STALL WHILE IN "DRIVE". 2014-08-20: THEY SAID IT WAS CAUSED BY 13 % ETHANOL IN FUEL/ SOFTWARE. THERE'S A PINGING SOUND. BUT I BUY THE SAME GAS EVERY TIME 94 OCTANE FROM CHEVRON. I HAD A VERBAL AGREEMENT SAYING THAT MY CAR WAS SAFE TO DRIVE AND FOR ME TO COME BACK TO MERCEDES BENZ WITH A NEW TANK OF GASOLINE TO SEE IF I WOULD STILL HAVE THE SAME ISSUES AS IT WAS STATED THAT THE ISSUE MAY HAVE BEEN CAUSE BY USING GAS WITH 13% ETHANOL/SOFTWARE. *TR

NHTSA ODI 10627249

2013 C300 4MATIC LUXURY MODEL. 1/26 - MY ENGINE STOP WHILE WAITING FOR TRAFFIC LIGHT. (2ND TRIP OF THE DAY) IT'S NOT ECO STOP/START KIND OF STOP. THE CAR WON'T START WHEN I RELEASE MY BRAKE AND ALL THE WARNING LIGHTS AT DASH WERE ON. 1/29 - TODAY WHEN I STARTED THE CAR THIS MORNING THE ENGINE STOP 1-2 SECONDS AFTER I STARTED IT. (2ND TRIP OF THE DAY) ALL WARNING LIGHT AT DASH WERE ON. I TOOK OUT MY KEY THEN PLUG IN TO START IT AGAIN. THIS TIME ENGINE STARTED, BUT BOTH ENGINE AND CAR SHAKE LOOKS LIKE IT?S GOING TO STOP. I WAIT FOR 6-7 SECONDS THEN STOP THE CAR. I WAIT FOR ANOTHER 30 SECONDS THEN START MY CAR AGAIN AND THIS TIME IS NORMAL. DON'T WANT TO SEE ENGINE TO STOP WHILE DRIVING. JUST MADE AN APPOINTMENT FOR DEALER TO CHECK NEXT WEEK. PLEASE HELP INVESTIGATE THIS ISSUE ALSO. *TR

NHTSA ODI 10495131