What 570 owners told NHTSA about the 2013 Mercedes-benz C-class Phev

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V252000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

NHTSA ODI 11322445

WARNING SYSTEM ADVISES ME THAT SYSTEM IS FAULTY, THE WARNING EMBLEM AND ECO WARNING COMES ON.

NHTSA ODI 11318368

THERE ARE 3 RECALLS REGARDING MY VEHICLE PER MERCEDES BENZ AND THEIR DATABASE ON THEIR WEBSITE. I TOOK MY VEHICLE FOR STEERING COLUMN TO GET REPAIRED AND THE DEALER DID NOTHING ABOUT IT. THEY ARE REFUSING TO FIX THE RECALLS AND TOLD ME THAT MY VEHICLE IS NOT UNDER THE MANUFACTURER WARRANTY. THE DASHBOARD IS COMPLETELY DISABLED WITH A WARNING MESSAGES AND AIRBAG LIGHT ON. IT DISABLED MY HONK, VOLUME BUTTONS, I CANNOT SEE TIRE PRESSURE ON MY DASHBOARD OR HOW MUCH MILES THERE IS LEFT FOR GAS AND OTHER FEATURES. SERVICE MANAGER TOLD ME HE IS UNABLE TO FIX THE RECALL AND FOR ME TO CONTACT MERCEDES BENZ CUSTOMER SERVICE. THEY LET ME LEAVE THE DEALERSHIP WITH MY NEW BORN BABY AND TWO TODDLERS. I BEGGED THEM TO FIX IT AND CRIED SO MUCH SINCE I WAS SCARED TO DEATH TO DRIVE AWAY WITH THE PROBLEM LIKE THAT AND THEY STILL REFUSED TO DO SO. AFTER I CONTACTED MB CUSTOMER SERVICE THEY LOOKED INTO IT AND ALSO STATED THAT MY VEHICLE IS NOT GOING TO BE FIXED FOR THE RECALL DUE TO NON MANUFACTURER WARRANTY. PLEASE HELP ME OUT.

NHTSA ODI 11315977

MY ELECTRONIC STEERING LOCK FAILED. LUCKILY, I WAS PARKED BUT NOW THE CAR WILL NOT START, OR UNLOCK THE STEERING WHEEL. IF THIS FAILED WHILE I WAS DRIVING IT WOULD BE A DANGER. I KNOW THAT THIS IS A COMMON PROBLEM, THAT MERCEDES HAS SINCE FIXED IN ITS LATER MODELS, BUT CONTINUES TO CHARGE $2000 FOR A FIX THAT IS ONLY POSSIBLE AT THE DEALERSHIP. THIS IS A BAD DESIGN ISSUE WITH THIS CAR.

NHTSA ODI 11315645

RECALL ON MY CAR IS STILL WAITING TO BE FIXED. I BOUGHT THIS CAR BRAND NEW IN APRIL 2013. MILEAGE TO DATE IS ONLY 22, 271 MILES. I AM NOW BACK IN CANADA BUT COULD NOT BRING MY CAR TO CANADA BECAUSE THERE IS AN OUTSTANDING RECALL. IN MAY 2018, THE RECALL ON STEERING WAS FIXED. BECAUSE I DO NOT LIVE IN CALIFORNIA ANYMORE, IT IS IN A GARAGE WASTING AWAY. I ONLY USSE THE CAR IN MY YEARLY VISITS TO CHECK ON IT. LAST 2018, I USED THE CAR FOR LESS THAN 1,000 MILES. IN 2019, I HAVE NOT USED THE CAR. LAST FEB 2020, I REQUESTED A FRIEND TO HAVE MY CAR CHECKED AT AN MB DEALERSHIP (FLETCHER JONES IN FREMONT, CA). THEY REPLACED THE WHOLE STEERING MECHANISM BECAUSE IT WAS LEAKING OIL PROFUSELY. I COMPLAINED THAT SINCE THE RECALL ON THE STEERING WAS ONLY FIXED IN MAY 2018 AND USED THE CAR LESS THAN 1,000 MILES, HOW CAN THE STEERING MECHANISM DAMAGED AS SUCH. ALSO, ALTHOUGH THE CAR IS ALMOST 7 YEARS OLD, THE TOTAL MILEAGE ON THE CAR IS ONLY 22. 291 MILES. IS IT POSSIBLE THAT THERE IS A MANUFACTURER'S DEFECT IN THIS PART? ON ACCOUNT OF THE FRON PASSENGER AIRBAG RECALL NOT YET BEING FIXED, I LEFT MY CAR IN CALIFORNIA. IT WAS SCHEDULED TO BE FIXED IN 2019 BUT WAS MOVED TO APRIL 2020. I HAVE WASTED SO MUCH MONEY IN THIS CAR BUT AM NOT ENJOYING OR BENEFITING FROM IT. I PRAY THAT THE AIRBAG RECALL IN THIS CAR BE FINALLY FIXED THIS COMING APRIL AS I HAVE DECIDED TO DRIVE IT FROM FREMONT, CA TO TORONTO, CANADA THIS COMING FIRST WEEK OF MAY WITH A CO-DRIVER. I AM FEED UP SPENDING SO MUCH MONEY ON A CAR I AM NOT USING AND DO NOT BENEFIT FROM. PLEASE HELP ME GET THE AIRBAG FIXED BEFORE I DRIVE IT TO TORONTO CANADA FROM STOCKTON, CA , A DISTANCE OF MORE THAN 2,600 MILES, EXPOSING MYSELF AND MY CO DRIVER TO HIGH RISK OF NOT HAVING A PROPER WORKING AIRBAG.

NHTSA ODI 11311897

I HAVE BEEN HAVING CONSTANT ISSUES WITH THE STEERING AND AIRBAG LIGHTS GOING ON. I WAS ALSO IN A BAD REAR END WRECK IN 2016 AND THE AIRBAGS DID NOT DEPLOY. I HAVE BEEN CALLING SANTANDER CONSUMERS ABOUT THE ISSUE AND THEY DON'T CARE AND ARE STILL MAKING ME PAY MY MORE. THE MERCEDES DEALER HAS SAID THAT THE RECALLS ARE PENDING AND THEY DO NOT HAVE THE PARTS TO FIX THE ISSUE. SO I HAVE STOPPED MAKING PAYMENTS BECAUSE I HAVE A TODDLER AND WILL NOT DRIVE A DANGEROUS CAR AND THE CAR WAS RECENTLY REPOSSESSED LAST WEEK. THE AIRBAG DEPLOY LIGHTS CONSTANTLY STAY ON INDICATING THEY ARE NOT WORKING AND THE STEERING KEEPS LOCKING UP. IT HAPPENS WHEN THE CAR IS PARKED AND IN MOTION.

NHTSA ODI 11291637

VEHICLE SHOULD NOT START. WAS LEFT STRANDED. DIAGNOSTICS RETURNED ESL FAILURE. MULTIPLE COMPLAINTS ABOUT THIS PROBLEM FROM OTHER CONSUMERS.

NHTSA ODI 11173175

I WENT TO AN AUTHORIZED MB DEALER AND THEY DID THE RECALL FOR THE STEERING COLUMN BUT NOT FOR THE AIR BAGS. I ALSO BELIEVE A RECALL SHOULD BE MADE DUE TO THE FACT THAT OIL HAS SIPHONED ITS WAY UP THE CAM MAGNETS AND SOLENOIDS THRU THE ENGINE WIRING HARNESS TO THE MAIN FUEL COMPUTER AND HAS CAUSED THE ENGINE TO BE OUT OF TIMING. ACCORDING TO YOUR AUTHORIZED DEALERSHIP'S TECH THIS COULD CAUSE THE ENGINE TO SEIZE. ACCORDING TO RESEARCH THIS IS A KNOWN DEFECT WITH RECALLS FOR OTHER ENGINES BUT IS STILL HAPPENING ON NUMEROUS MERCEDES BENZ VEHICLES.

NHTSA ODI 11118887

TAKATA INFLATORS - I WAS SOLD A MERCEDES C250 BY AN AUTHORIZED MERCEDES DEALERSHIP AS A CERTIFIED PRE-OWNED VEHICLE IN MARCH 2016. WHILE SELLING THE VEHICLE, THE DEALERSHIP SHOWED ME A CARFAX REPORT WITH NO OPEN RECALLS. THIS RECALL HAS BEEN OPEN SINCE JAN 2016 IMPLYING THAT I WAS SOLD THE VEHICLE USING FRAUDULENT INFORMATION. ALSO SINCE THEN IT HAS BEEN 2 YEARS WITH NO REMEDY AS THE PARTS ARE NOT AVAILABLE. I CONTACTED THE CUSTOMER SERVICE AND WAS TOLD THEY CANNTO HELP SOLVE THIS.

NHTSA ODI 11104051

THERE HAS BEEN NO REPAIRS FOR THIS RECALL THAT IS A LIFE THREATENING SAFETY HAZARD . I HAVE CONTACTED THE MANUFACTURE AND THEY HAVE STATED THEY DO NOT HAVE THE PARTS TO FIX THIS. I HAVE MY FAMILY THAT RIDES IN THIS CAR EVERYDAY. THIS NEEDS TO BE FIXED OR BUY BACK THE CAR FROM ME.

NHTSA ODI 11097004

TAKATA INFLATORS (PASSENGER SIDE) GROUNDING CABLES IN STEERING WHEEL

NHTSA ODI 11090384

I RECEIVED A RECALL INOVEMBER 2017 AND AM UNABLE TO GET MB TO MAKE AN APPOINTMENT TO FIX AN INSUFFICIENT GROUNDING COMPONENT IN THE STEERING WHEEL WHICH MAY CAUSES AN ELECTROSTATIC DISCHARGE WHICH DEPLOYS THE TAKATA AIRBAG WITH RESULTANT ACCIDENT OCCURRENCE. I AM IN FEAR WHEN DRIVING. MB HAS NOT RESPONDED TO MY REQUEST. THEY HAVE NOT PROVIDED ME WITH A SAFE CAR; THEY HAVE IGNORED REQUESTS; THEY HAVE GIVEN NO ANSWER TO MY LETTER AND PHONE CALLS TO CEO EXLER IN ATLANTA OR ANY PERSON IN MANHATTAN MAIN OFFICE. THEY HAVE DEVALUED THE WORTH OF MY CAR IF I TRIED TO SELL IT. THEY HAVE RIPPED OFF THE SYSTEM, WHILE SPENDING MILLIONS ON MARKETING. CARS THEY PRODUCED FOR 2018 WERE SOLD WITH RECALLS. THERE ARE MILLIONS ON THE ROAD FROM 2012 THROUGH 2018 THAT I HAVE FOUND SO FAR FROM GOVERNMENT PUBLISHED LISTS OF RECALLED MERCEDES BENZ MODELS. WHEN WILL I LEARN THERE ARE ACCIDENTS ALREADY CAUSED BY THESE RECALL FAILURES? MILLIONS WILL BE SPENT FOR HUSH MONEY TO THE MEDIA, BUT NO MONEY FOR RECALL CORRECTION.I HAVE SERVICED MY CAR PER MANUAL DIRECTION, AND PRIOR TO RECALL HAD EXTENDED MY WARRANTY BY TWO YEARS TO THE TUNE OF $2800+++ WILL YOU ANSWER THIS COMPLAINT? SHOULD ALL OF US SO AFFECTED HOLD OUR BREATHS?

NHTSA ODI 11084481

THIS IS REGARDING RECALL NUMBER NHTSA 17V627 AND MANUFACTURER # 2017100005. SUMMARY OF RECALL: DAIMLER AG (DAG), THE MANUFACTURER OF MERCEDES-BENZ VEHICLES, HAS DETERMINED THAT ON CERTAIN B-CLASS ELECTRIC, C-CLASS, E-CLASS AND CLA, GLA, GLC, GLK-CLASS VEHICLES (242, 204, 205, 207, 212, 117, 156, 253 PLATFORM) AN ELECTROSTATIC DISCHARGE, WHEN COMBINED WITH A BROKEN STEERING COLUMN MODULE CLOCK SPRING AND AN INSUFFICIENT GROUNDING OF THE STEERING COMPONENTS, COULD LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG. A BROKEN STEERING COLUMN MODULE CLOCK SPRING ACTIVATES A DRIVER AIRBAG WARNING MESSAGE IN THE INSTRUMENT CLUSTER, AS WELL AS THE RED AIRBAG WARNING LAMP. AN INADVERTENT DRIVER AIRBAG DEPLOYMENT MAY CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH. I CONTACTED AN AUTHORIZED MERCEDES-BENZ DEALER AND WAS TOLD THE PART TO FIX THE RECALL ISSUE IS NOT YET AVAILABLE. I FIND THIS UNACCEPTABLE GIVEN IT COULD "CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH". WHAT RECOURSE DO I HAVE REGARDING THIS AND TO ENSURE MY VEHICLE IS REPAIRED & SAFE IN A MORE TIMELY MANNER? IT HAS NOW BEEN OVER 5 MONTHS SINCE THE RECALL WAS ISSUED!

NHTSA ODI 11080622

I JUST GOT OFF THE PHONE WITH MBUSA CUSTOMER SERVICE ABOUT THE TAKATA RECALL. IN THE LETTER SENT OUT, IT STATES THAT 'A PASSENGER- SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.' BUT THAT THERE ARE NO PARTS AVAILABLE TO FIX THIS POSSIBLE DANGEROUS SITUATION IF IT HAPPENS TO OCCUR. I TOLD THE PHONE REPRESENTATIVE I FEEL UNSAFE DRIVING MY CAR, ESPECIALLY WITH MY SON WITH ME AND ASKED IF MB CAN OFFER ME A RENTAL CAR UNTIL THE PARTS ARE AVAILABLE TO FIX THE RECALL. SHE SAID MB AT THIS TIME IS NOT IN THE POSITION TO OFFER RENTAL CARS. AND I REPLIED ' YOU ARE SAYING THAT MB IS NOT WILLING TO GIVE ME A RENTAL CAR WHILE YOU HAVE SENT OUT A RECALL STATING I CAN BE IN DANGER BUT ARE UNABLE TO FIX THE PROBLEM?. AND SHE REPEATED THAT MB IS NOT IN THE POSITION TO OFFER RENTAL CARS AT THIS TIME. I FEEL LIKE THERE SHOULD BE SOMETHING MERCEDES SHOULD DO. I UNDERSTAND MB IS SENDING OUT THE RECALL NOTICES TO SAVE THEMSELVES IF SOMETHING DOES HAPPEN TO A DRIVER DUE TO THE RECALL, AND I AM ASSUMING THEY ARE HOPING CUSTOMERS JUST DISREGARD THE NOTICE. IF A CUSTOMER, SUCH AS MYSELF FEELS UNSAFE BECAUSE OF THIS RECALL AND IF MB IS NOT GOING TO RESOLVE IT NOW, THEN WHAT ARE MY OPTIONS ?

NHTSA ODI 11079827

TAKATA INFLATORS-I CURRENTLY HAVE 2 RECALLS ON MY CAR; ONE 10/05/17 NHTSA 17V627 AND OTHER ONE FROM 1/10/18 #18V043 WITH THE AIRBAGS. NEITHER ONE HAS A REMEDY YET AND I WAS TOLD THIS WEEKEND AT THE DEALER TO NOT LET ANYONE SIT IN THE PASSENGER SIDE DUE TO DANGER. THIS IS NOT AN OPTION FOR ME. I WAS ALSO TOLD THE EARLIER RECALL IS ALSO DANGEROUS YET NO ETA ON REPAIRS. I AM SINGLE PARENT WITH COLLEGE STUDENT AS WELL AS HANDICAP MOTHER IN HER 80S ... I NEED THIS FIXED NOW.....JUST TO BE TOLD I WILL BE CONTACTED WHEN THERE IS A REPAIR IS NOT AN ANSWER. I AM TERRIFIED TO DRIVE THE CAR AND HAVE NO OPTIONS ON THIS. PLEASE HELP PUT MY CAR IN PRIORITY LINE FOR REPAIR OR ELSE I SHOULD HAVE LKQ LOANER UNTIL IT IS REPAIRED. MY CAR SUFFERED FLOOD DAMAGE AT 4 MONTHS OF AGE IN 2014 AND I AM VERY CONCERNED PARTS WERE COMPROMISED THAT COULD AFFECT THIS EVEN MORE! (THE CAR WAS PURCHASED IN SOUTH FLORIDA AND WE MOVED TO GA 2015 THUS HIGH HUMIDITY EXPOSURE)

NHTSA ODI 11076219

BIG SOUND

NHTSA ODI 11063622

TOO LONG WAITING FOR ACCIDENT TO HAPPEN. HAVEN'T HAD AN INCIDENT, BUT THE LONGER THE WAIT, THE GREATER THE POSSIBILTY. WHEN WILL THE PARTS BE AVAILABLE ?

NHTSA ODI 11062572

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. IN ADDITION, THE CONTACT HEARD A TICKING NOISE COMING FROM THE STEERING WHEEL. THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF S ATLANTA (3775 ROYAL S PKWY, GA 30349, PHONE: (470) 819-2400), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

NHTSA ODI 11055916

TAKATA INFLATORS INVOLVED ON A CAR ACCIDENT ON 02/27/2017 WERE THIS VEHICLE AIR BAGS DIDN'T DEPLOYED. THIS VEHICLE WAS A TOTAL LOSS AND GOT PAID OFF BY MY INSURANCE BUT I AM STILL HURT.

NHTSA ODI 11044954

CLICKING IN STEERING COLUMN. MERCEDES BENZ STATED THAT I WOULD HAVE TO PAY . THE CAR WAS IN MOTION. I WAS PARKING. MY AIRBAG LIGHT IS ON AND I STILL HEAR CLICKING WHEN I TURN THE WHEEL

NHTSA ODI 11042647

THE STEERING WHEEL HAS ALUMINUM TRIM WHICH IS PEELING OFF IT CUT MY FINGER. IT'S TOO THIN AND HAS SHARP EDGES. ASKED DEALER TO REPLACE IT BUT WAITING ON DEALER TO GET BACK TO ME. I AM INFORMING YOU BECAUSE I DID RESEARCH ON GOOGLE AND BUNCH OF PEOPLE HAD SAME ISSUE.

NHTSA ODI 11032782

THE WELDS OF THE EXHAUST PIPES TO THE MUFFLER BROKE CAUSING THE MUFFLER TO SLIP OF THE PIPES. THIS VEHICLE HAS BEEN TAKEN CARE OF ALL SCHEDULE MAINTENANCE PERFORM AND DRIVEN ONLY UNDER NORMAL DRIVING CONDITIONS.

NHTSA ODI 10920399