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What 570 owners told NHTSA about the 2013 Mercedes-benz C-class Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (570)Crash / fire / injury (33)Airbags (285)Suspension (73)Body & structure (70)Engine (57)Steering (47)Electrical system (34)Fuel system (33)Brakes (19)Transmission & drivetrain (19)Speed control (12)

2 of 570 complaints match · Electrical system · crash/fire/injury only · clear filters

Mar 20, 2020Electrical systemFire

LAMP CARRIER, PLUG AND CONTACT BUSHI ARE BURNT BECAUSE THE GROUND WIRE IS TOO THIN. THE PREVIOUS MODELS OF THIS CAR HAD A RECALL WHERE THEY FIXED THE ISSUE BUT IT STILL PERTAINS TO THE 2013 MODEL AND IS NOT UNDER RECALL. PART # 204-820-22-77 # 211-545-03-28 # 013-545-76-26 THESE WERE THE PART NUMBERS THAT ARE RECOMMENDED TO BE REPLACED BY THE DEALER. THIS IS A SERIOUS FIRE SAFETY ISSUE. PLEASE UPDATE YOUR RECORDS THAT LATEST W204 MERCEDES MODEL STILL HAS THIS PROBLEM AND NEEDS TO BE RECALLED.

NHTSA ODI 11318805

Nov 14, 2017Electrical systemEngineFire

MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END

NHTSA ODI 11046069

Working with the data? Download all 570 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Mercedes-benz C-class Hybrid verdict →