What 570 owners told NHTSA about the 2013 Mercedes-benz C-class Hybrid

TAKATA RECALL - REPLACEMENT OF THE PASSENGER AIRBAG HAS NOT BEEN TIMELY CREATING A SAFETY HAZARD TO DRIVER AND PASSENGER.

NHTSA ODI 11105005

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DEPRESSING THE HORN, IT FAILED TO OPERATE AND THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF BUCKHEAD (2799 PIEDMONT RD NE, ATLANTA, GA 30305, (800) 399-3804). THE CONTACT WAS INFORMED THAT DEALERS WERE ADVISED NOT TO SERVICE VEHICLES WITH A TAKATA AIR BAG RECALL FOR WHICH THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

NHTSA ODI 11104286

TAKATA INFLATORS - I WAS SOLD A MERCEDES C250 BY AN AUTHORIZED MERCEDES DEALERSHIP AS A CERTIFIED PRE-OWNED VEHICLE IN MARCH 2016. WHILE SELLING THE VEHICLE, THE DEALERSHIP SHOWED ME A CARFAX REPORT WITH NO OPEN RECALLS. THIS RECALL HAS BEEN OPEN SINCE JAN 2016 IMPLYING THAT I WAS SOLD THE VEHICLE USING FRAUDULENT INFORMATION. ALSO SINCE THEN IT HAS BEEN 2 YEARS WITH NO REMEDY AS THE PARTS ARE NOT AVAILABLE. I CONTACTED THE CUSTOMER SERVICE AND WAS TOLD THEY CANNTO HELP SOLVE THIS.

NHTSA ODI 11104051

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2018. AFTER CONTACTING THE DEALER (TOM MASANO MERCEDES-BENZ IN READING, PA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

NHTSA ODI 11102855

TAKATA RECALL: I WAS INFORMED ABOUT THIS RECALL REGARDING PASSENGER SIDE AIR BAG LAST FALL 2017. AS OF TODAY 6/18/18 NO REPAIR HAS BEEN MADE. I FEEL VERY ENDANGERED WHILE DRIVING IN MY CAR. IT ALSO RENDERS MY VEHICLE NON-SALEABLE. PLEASE LET ME KNOW WHEN I CAN EXPECT TO HAVE THIS DEFECT REMEDIED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

NHTSA ODI 11102427

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V6270000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE VIN TOOL INDICATED THAT THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

NHTSA ODI 11101103

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED SEVERAL MONTHS AGO. THE DEALER (MERCEDES-BENZ OF LONG BEACH, 2300 E SPRING ST, SIGNAL HILL, CA 90755) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11101163

MERCEDES BENZ C250. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE VEHICLE MUST BE REPAIRED BEFORE IT CAN BE LEGALLY TRANSPORTED TO THE CONSUMER'S HOME IN CANADA. *JS

NHTSA ODI 11099788

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (AUTOBAHN MOTORS, 1-800-585-5661) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER INFORMED THE CONTACT THAT NHTSA DETERMINED WHICH STATES RECEIVED THE AIR BAGS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11100445

TAKARA RECALL I GOT A LETTER IN THE MAIL IN NOVEMBER SAYING MY AIRBAG IS DEFECTIVE.ONLY A MONTH LATER I RECIEVED ANOTHER LETTER SAYING THE PARTS WONT NE AVAILABLE UNTIL LATE 2019. I HAVE NOT BEEN DRIVING MY CAR BECAUSE OF THIS REASON. IT IS NOT WORTH RISKING MY FAMILIES LIVES. YET I HAVE STILL BEEN PAYING MY LOAN OFF EVERY MONTH. THIS HAS BEEN EXTREMELY DISAPPOINTING AND I WOULD LIKE SOMETHING TO BE DONE. PLEASE HELP! THANKS,

NHTSA ODI 11100460

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C180. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ OF SACRAMENTO, 888-479-0451) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER AND THE CONTACT CALLED THE DEALER AND CONFIRMED THE INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11099194

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11098856

TAKATA RECALL MY CAR HAS 2 ON-GOING RECALLS AND THE OLDEST ONE WAS BACK ON JANUARY 10, 2016, IT HAS BEEN OVER 2 YEARS AND THE REMEDIES ARE STILL NOT AVAILABLE ACCORDING TO MERCEDES DEALERSHIP. I'M PRETTY CONCERNED ABOUT THE PROBLEMS NOT FIXED IN TIME BECAUSE THEY COULD CAUSE SERIOUS INJURIES TO ME AND MY FAMILY. I HOPE TO GET THE RECALLS FIXED AS SOON AS POSSIBLE.

NHTSA ODI 11098663

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATING AND FLASHING, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITH IN A REASONABLE AMOUNT OF TIME. THE DEALER (MERCEDES-BENZ OF BIRMINGHAM, 1800 MONTGOMERY HIGHWAY SOUTH, HOOVER, ALABAMA 35244) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11096991

THERE HAS BEEN NO REPAIRS FOR THIS RECALL THAT IS A LIFE THREATENING SAFETY HAZARD . I HAVE CONTACTED THE MANUFACTURE AND THEY HAVE STATED THEY DO NOT HAVE THE PARTS TO FIX THIS. I HAVE MY FAMILY THAT RIDES IN THIS CAR EVERYDAY. THIS NEEDS TO BE FIXED OR BUY BACK THE CAR FROM ME.

NHTSA ODI 11097004

2013 MERCEDES BENZ 250E. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS

NHTSA ODI 11096311

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. HOEHN MOTORS IN CARLSBAD, CALIFORNIA WAS MADE AWARE OF THE RECALLS AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11097127

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING, WHICH WAS A SAFETY CONCERN. IN ADDITION, THE HORN FAILED TO FUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF OKLAHOMA AT (405) 236-1224 (LOCATED AT 14240 BROADWAY EXTENSION HWY, EDMOND, OK 73013) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 134,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

NHTSA ODI 11096784

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THE NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V04300 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICES IN FEBRUARY OF 2018. THE DEALER (MERCEDES-BENZ OF SILVER SPRING, 3301 BRIGGS CHANEY ROAD, SILVER SPRING, MD 20904) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THERE WAS NO SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11093649

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (BEORNE MERCEDES-BENZ IN BEORNE, TX), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 11093713

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN JANUARY OF 2017. THE CONTACT CALLED MERCEDES-BENZ OF DELRAY IN DELRAY BEACH, FL 33444 (PHONE: (561) 291-6095) NUMEROUS TIMES REQUESTING INFORMATION ON PART AVAILABILITY. THE DEALER INFORMED THE CONTACT THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE DEALER WOULD CALL THE CONTACT WHEN PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JS

NHTSA ODI 11093313

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (MERCEDES-BENZ OF TYSONS CORNER, VIENNA, VIRGINIA, 703-443-8200) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11093189

"TAKATA RECALL". I RECEIVED A "IMPORTANT SAFETY RECALL NOTICE" FROM MERCEDES-BENZ USA, DATED NOVEMBER 2017 STATING THAT MY 2013 MERCEDEZ-BENZ C250 WAS BEING RECALLED DUE TO DEFECTIVE "TAKATA AIR BAGS". I CONTACTED MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) AND THEY TOLD THAT THEY WOULD CONTACT ME WHEN REPLACEMENT PARTS ARE AVAILABLE. I RECEIVED A SECOND "IMPORTANT SAFETY RECALL NOTICE" FROM MERCEDEZ-BENZ USA (DATED FEBRUARY 2018) STATING THAT I SHOULD CONTACT MY LOCAL MERCEDEZ-BENZ DEALERSHIP IMMEDIATELY TO HAVE THE "TAKATA AIRBAGS REPLACED. I CONTACTED MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) AND THEY TOLD ME THAT THE REPLACEMENT PARTS WERE STILL NOT AVAILABLE AND THEY WILL CALL ME WHEN THEY ARE AVAILABLE. TODAY (07MAY2018) I RECEIVED A LETTER FROM MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) TELLING ME THAT MY 2013 MERCEDEZ-BENZ C250 HAS A "SAFETY RECALL ISSUE" DUE TO DEFECTIVE TAKATA AIRBAGS AND I SHOULD CONTACT THE SERVICE DEPARTMENT AT (855) 456-8774. I CONTACTED THE SERVICE DEPARTMENT OF MERCEDEZ OF ORLANDO AND THEY TOLD ME THAT THEY DON'T HAVE THE REPLACEMENT PARTS AND THEY WILL CONTACT ME AS SOON AS THEY HAVE THE PARTS. CONCLUSION: IT HAS BEEN 18 MONTHS SINCE I RECEIVED THE FIRST "SAFTY RECALL NOTICE" FROM MERCEDEZ-BENZ USA AND I STILL HAVEN'T HAD MY "RECALL ISSUES" FIXED. THIS IS TOTALLT UNACCEPTABLE. I AM DRIVING AN "UNSAFE" VEHICLE AND IS UNDER A "MANDATORY RECALL" AND MY LOCAL MERCEDEZ-BENZ DEARLER (MERCEDEZ OF ORLANDO) IS JERKING ME AROUND AND REFUSING TO FIX MY VEHICLE. IF I GET HURT OR INJURED IN A CAR ACCIDENT DUE TO THESE "SAFETY RECALL ISSUES" WHO IS LIABLE?

NHTSA ODI 11092260

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED HOEHN MOTORS AT 760-438-4454 (5475 CAR COUNTRY DR., CARLSBAD, CA 92008) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11091255

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C63 AMG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF EL DORADO HILLS, 1000 MERCEDES LN, EL DORADO HILLS, CA) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11090965