What 153 owners told NHTSA about the 2013 Kia Rio

This complaint is in regard to a safety recall (NHTSA Recall# 23V652) of our 2013 Kia Rio. On November of 2023, we received an interim notice in the mail about a Kia Rio recall. The recall occurred in September 2023, two months earlier. The notice detailed that the Rio had a safety risk of an engine fire while parked or driving. Owners were advised to limit their driving and park their cars outdoors away from other cars or buildings until the part is available. This is not an option for us. The part is still not available, five months after the recall. Our Rio has been sitting in our driveway, next to the house, since November 2023 and we're still paying auto insurance on it. We do not feel safe driving it, nor keeping it parked close to the house. It has been a hardship for our family to have one less vehicle to drive. I have written a complaint to Kia corporate and have not heard anything back from them. So far Kia's only resolution to this delay is for consumers to just wait for the part. That is unacceptable.

NHTSA ODI 11575757

The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). While the contact's daughter was driving approximately 45 MPH, the check engine and ABS warning lights illuminated. The vehicle was steered to the side of the road. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 116,267.

NHTSA ODI 11574836

The contact's mother owns a 2013 Kia Rio. The owner received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the failure. The failure mileage was approximately 31,762. VIN tool confirms parts not available.

NHTSA ODI 11573345

My 2013 KIA Rio began dying while I was driving it in mid January 2024. Approximately three weeks after this began occurring, my oil pressure sensor light started flickering when I would turn the corner. As soon as I got home, I checked the oil and it was empty. I had not previously experienced this and always kept up with the manufacturer’s recommended maintenance schedule. The incidences of my car dying while driving have increased while I waited to get into the dealership to have it checked (it was a one week wait and there were no earlier appointments available. I took my car to Suntrup KIA South. Service Advisor Brian Richter texted me to ask if he could call me. During our phone conversation, he stated that this is a known issue with KIA vehicles excessively burning oil, which then causes the catalytic converter to clog and the engine to die. It is a fatal flaw and there is no fix other than to replace the engine, which I would have to pay for. He said KIA extended certain warranties, but mine was not one of them. The last time I drove my car before taking it to the dealership, I barely missed getting hit when my car stopped while turning a corner and there was a car behind me. I found information indicating that a class action lawsuit had previously been filed, but was dropped by the class with no details given as to the reason. I now have to buy a car because it will cost more to replace the engine than the car is worth. It only has 107,000 miles on it. I would appreciate any help or advice that you can offer. Thank you.

NHTSA ODI 11573251

The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11570079

The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11569467

driver door lock has stopped responding to the key fob and the door no longer unlocks with the key. the key works, but only unlocks the other doors, even when used on the driver side. The driver side lock also does not respond to the inside buttons for unlocking the door. all three other doors work, but not the driver side. dealer was unable to fix.

NHTSA ODI 11568212

a few months last year took my car in for regular oil change and within about 3 weeks after the oil change the car was out of oil from the point had to start adding oil once a month and then more recently the car just would stop oil would be practically empty have to jump the car recently the car just started smoking and almost stopped on the highway I never saw where the oil was leaking from looked it up and the exact same engine in Hyundai cars was recalled

NHTSA ODI 11564607

The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the check engine warning light had been illuminated for approximately three months. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 165,000. VIN tool confirms parts not available.

NHTSA ODI 11562165

Engine O2 sensors failing caused car to go into limp mode when attempting to enter a very busy hi way. Key was stuck in the driver's side door. Could not unlock it. Had to call a locksmith. This left me on foot away from home. Key stuck in the ignition. Would not go into park or start. Car has to be towed home.

NHTSA ODI 11561946

The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11559689

The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11559127

KIA IS FAILING TO REPAIR A FUSE RECALL IN A TIMELY MANNER. I WAS TOLD I AM JUST OUT OF LUCK THEY AREN'T FIXING

NHTSA ODI 11557879

The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11557728

The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11556451

Fire under the hood. It's available for inspection. I opened the hood after seeing smoke and the fire blew up but I wasn't hurt. The fire department put the fire out and wrote report. I called my insurance company and got a claim for it. They said it's most likely going to be a total loss after they examine it every where. I took it to Kia for servicing on September 11,2023 and I told them I had a little whining noise but they didn't say it was anything that could be fatal. Did this car have a recall for anything?

NHTSA ODI 11553660

I received a letter from KIA corporation that they would voluntarily replace a part (the clockspring assembly) in the steering wheel shaft as the malfunction would impair the proper functioning of the air bags, in the letter they stated specifically that this would not cost me any money out pocket including the diagnostic, I took the car to one of their dealers and they refused to service my vehicle if I did not pay upfront. I called another of their dealers but they also said I would have to pay for the diagnostic. I then called corporate and also corresponded with them via email but they did not solve the problem. Ever since I have been involved in two separate collisions and the air bags did not deploy, also the horn stop functioning and after doing some online research I found out it also depends on the part that was supposed to be replaced to function, the steering wheel control such as cruise control etc. also stopped working. Corporate has not gotten back to me and I feel they are just going to let it die out and not do anything about it. Meanwhile I am driving the vehicle without air bags, horn and steering wheel controls. I have no choice because my family only owns this vehicle. Please let me know what I need to do to get help to get a solution for this issue/s. thank you. Note: At this moment I only have information related to one of the collisions but I could provide for the other if need be. Also, the car belongs to my wife [XXX] ) but I was the driver at both collisions as I am the primary driver in my family household. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11548828

The contact owns a 2013 Kia Rio. The contact stated while driving at various speeds, the vehicle stalled. After shifting to park and restarting the vehicle, the vehicle operated normally. The contact stated that the failure once occurred while driving approximately 50 MPH. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The manufacturer and local dealer were not yet contacted. The failure mileage was 150,000. The contact called to make an appointment with Quirk Kia in Manchester. After explaining the problem they refused to make an appointment

NHTSA ODI 11542583

Question answers in order: INCIDENT DATE/LOCATION: July 28, 2023 Glastonbury, CT 1. UNKNOWN which component or system failed/malfunctioned. Fire began under hood of vehicle. Vehicle is a total loss. Vehicle has been released to Copart in New Britain, CT. 2. The car caught on fire while I was inside. Escaped without injury. Burned in close proximity to other vehicles before they were moved. Glastonbury, CT 3. UNKNOWN if this problem was reproducible 4. The vehicle was inspected by the fire marshal, police, and insurance company. UNKNOWN if Kia assessed the damage. Police Case #[XXX] Glastonbury Police Department Glastonbury, CT 5. No check engine lights or warning indicators. Only symptom was a burning smell/smoke within a couple minutes before visible flames. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

NHTSA ODI 11538827

Passenger air bag light on No accidents…. Light just recently turned on.

NHTSA ODI 11523730

The contact owns a 2013 Kia Rio. The contact stated while starting the vehicle, the ABS warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the ABS unit needed to be replaced. The vehicle was not repaired. The manufacturer was contact, and the manufacturer stated that there was no recall for the failure. The failure mileage was 95,000.

NHTSA ODI 11511812

Engine caught fire , oil consumption, miss firing, knocking brought to dealer they found nothing wrong with it back in December 2022. Car stopped working on March 11,2023 had fire underneath police had vehicle towed to the house. Insurance company will be here Monday. Will also be contacting Kia dealer in alliance Ohio on Monday. The engine light was on and checked missing firing cylinder one

NHTSA ODI 11511413

I own a 2013 Kia Rio While driving my regular speed limit, my car stopped working. I heard a loud knocking sound coming from the engine compartment and it also sounded like something was lose. I tried having the car jumped but it would not start. I had to get it towed to a mechanic who diagnosed the vehicle as the starter needed replacement, oil was leaking, and oil pan gasket need to be replaced. It was also noted there was internal engine damage, but I was not notified about this before the other repairs were done & approved by me. I also had my car in the shop for the same issue on January 24, 2022 and had an oil changed then but the issue was not fixed. The repair work was completed both times but the issues was not fixed. I was informed that I needed a new motor/engine. I only have 87,000 miles on my car.. All other models have been recalled already due to engine knocking because of carbon build up. I need Kia Corporate to right the wrong & do a Recall on 2013 Kia Rio or approved me for a free engine replacement. The engines are faulty. The AC is inoperable & need to be replaced. The tech. noted on piece of paper that both cv axle boots are torn, ECM codes, PO335 Crankshaft Position Sensor, PO011 Intake Crankshaft Position Sensor, PO014 Exhaust Crankshaft Sensor, PO441 Evap Purge Valve Soildroid. The engine wasn't replaced & no further work was completed. Engine failure 87,000 miles.

NHTSA ODI 11493722

air bag sensor showing up on dash as issue.

NHTSA ODI 11491609

100000 - low oil out (2liters) when service was completed : NO LOW OIL LIGHT WARNING 105000 - low oil out (1.5liters) when service was completed : NO LOW OIL LIGHT WARNING 110000 - low oil out (1.5liters) when service was completed : NO LOW OIL LIGHT WARNING 120000 - low oil out (1liters) when service was completed : NO LOW OIL LIGHT WARNING 120409 - Engine making knocking sound : was taken to 3 different mechanics all diagnosed with same issue of MAIN CRANK SHAFT BEARING FAILURE. Had to buy a new engine to replace. just over 100000 miles starting having issues and no warning lights. Engine is a LEMON

NHTSA ODI 11491613