What 1,371 owners told NHTSA about the 2013 Kia Optima Phev

The contact owns a 2013 Kia Optima. The contact stated that while her husband was turning off the vehicle, there was an abnormal clicking noise was detected. The window failed to roll down. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned of the vehicle catching on fire. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

NHTSA ODI 11587155

The contact owns a 2013 Kia Optima. The contact stated that on several occasions while driving at various speeds or while parked, the electric windows, seats, sunroof, and radio failed to operate as needed. Additionally, when coolant was added to the coolant reservoir, the A/C unit blew warm air for 15 minutes before cooling down. The seat belt warning light was illuminated. The vehicle was taken to a car stereo store where it was diagnosed that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11586406

The Engine has seized up on me after leaving work on Wed April 24,2024. I have not owned this car not even 2 months. Purchased it through California Motors Direct. I have spoken with the general manager of the dealership and and he said the car has been serviced mulitple times as at Carson KIA. My car does not run at all at the time my car was seized up on me I was driving a with my baby in the car and all of a sudden my car stopped and has not been working since that day. The dealership where I purchased the car refuses to look at it stating it isn’t there problem well there was safety recall and from what I have seen online they were not allowed to sell me a car that a big safety recall on it that has not yet been addressed. My problems first started April 24th, 2024. Recall #23V652000

NHTSA ODI 11585609

Recall since September 2023 and Kia as of this date does not have the part even though recalls states that is urgent

NHTSA ODI 11585151

The noted KIA 2013 KIA Optima has had this recall in effect since November 2023. KIA either refuses to say when the recall part is going to be at ANY DEALER, or puts an 'elevator music' soundtrack on the line. I have called numerous dealer's in both Maine, where the KIA is currently registered, and in Ohio / Pennsylvania to find if they know anything. None of the dealer's have any idea when the parts are coming, much less when they can call Owner's to set up a recall appointment. At what point does this end.

NHTSA ODI 11581854

Car shutdown while driving

NHTSA ODI 11581959

HECU REPLACEMENY UNTIMELY MANNER TO FIX

NHTSA ODI 11581439

I have filed a complaint already with 2 agencies and I am continually being transferred from one site to another ! This is my very last complaint, before I file a complaint with my State Senator. ------------------- September 25, 2023 NHTSA CAMPAIGN NUMBER: [XXX] HECU May Cause Engine Compartment Fire An engine compartment fire while parked or driving can increase the risk of injury. NHTSA Campaign Number: [XXX] Manufacturer Kia America, Inc. Components SERVICE BRAKES, HYDRAULIC Potential Number of Units Affected 1,730,192 Summary Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving. Remedy Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Some owner notification letters were mailed March 29, 2024. The remaining owner notification letters will be mailed at a future date. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is [XXX]. Notes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11580993

There is a dangerous recall on my vehicle put out by the maker of the vehicle and I called to schedule service for the vehicle . However no one is servicing my vehicle and they have no timeline on when they can remedy the issue . But I find it a serious matter that a symptom of this recall is a fire while driving or a fire while parked randomly . I need this remedied or car replaced asap to avoid damages or injuries !

NHTSA ODI 11581031

Burning smell occasionally no warning light...maybe HECU?

NHTSA ODI 11580630

My concerns is for the safety of my family as well as myself. I feel this recall is dangerous and it can happen at any given time. I believe that the manufactures of this vehicle had plenty of time to have this issue fixed. I really don't feel safe driving it, especially with my family.

NHTSA ODI 11580723

Manufacturer hasn't provided a remedy to recall notice issued in September 2023. For something that has a chance of catching on fire driving or Parked this should've been taken care of along time ago instead of risking peoples lives dragging this out.

NHTSA ODI 11578119

Electrical issue then engine leading to car going up in flames

NHTSA ODI 11575425

I was driving up the [XXX] north and where [XXX] merges to [XXX] I'm going 65mph on the far left side, and my dash starts beeping and reads WARNING STOP VEHICLE CHECK BRAKES. MY brakes go out, pedal to the floor sounding like grinding gears and doing some major damage, my acceleration stopped working. The [XXX] is merging on the left side so i had to avoid major traffic. I am a driver with skill as i dodge slowed and stopped vehicles, and get to the shoulder before [XXX]. I call for roadside assistance because kia says its free and its not. I was looking around the engine to see what the heck and unplugged the hybrid fuse and battery from back and suddenly it worked again and drive it home and right before I park I made a right turn, and it started beeping again, and this time it stayed this way. I almost lost my life, and I did lose my job because of it. GLENDALE'S CARSPRO KIA SERVICE DEPARTMENT IS THE WORST DEPARTMENT EVER!, they would not help me get a tow, I paid for the tow. THEY CHARGED CLOSE TO 5 GRAND FOR A REPAIR, Hydraulic brake booster module, AND A COUPLE HUNDRED FOR THERE HIGHEST SERVICE OPTION (Changing fluids, wipers, wash, detail, etc) this was a huge mistake and took nearly two months! My car had dust on it THEY DID NOT EVEN CHECK THE PRESSURE I HAD IN MY ALL 4 TIRES (EMPTIED UNTIL 25PSI) I started the vehicle and it started to hiccup as I idle I asked for the manager (a tall husky middle eastern guy with long hair and glasses). He replied "DOES YOUR CAR HAVE A CHECK ENGINE LIGHT ON" I said "no" he said "comeback when it does." I have received paper work from KIA corp stating that i could be reimbursed. I sent that document in and never herd from them again. I call customer service i even went to the Service dept and THEY ERASED MY SERVICE RECORD! Finally happened, with my car still Hiccuping, Rare ShutoffAlarm. I exit fw on green Light, made left; Alarm, No brakes, No gas, Hit curb, Near PEDESTRIANS, Trans Leaks, Part Recalled, No Results, New problem! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11574150

I am concerned about my 2013 Kia Optima SX smoking at a mechanic shop. Mechanics identified smoke from the ABS Control Module or HECU. This raises serious safety concerns. I urge thorough investigation and prompt resolution. Clear communication is expected throughout the process to ensure vehicle safety and reliability.

NHTSA ODI 11571820

the engine stop ruanning i got the code P1B96, P1B74, POA4C

NHTSA ODI 11571225

In touch with 2 local dealers, one so far does not have the replacement part to resolve the recall on the hydraulic electronic control unit, one has yet to call me back to schedule for service. I am experiencing a burning/melting smell through my vents when the vehicle is not in motion.

NHTSA ODI 11570243

My vehicles check engine light came on and I started feeling a lack of power in my car. Sluggish to accelerate. When the car was plugged in and diagnosed, it came up as the knock sensors. We had those replaced and the car ran fine for a few days but then it died out of nowhere. Check engine light came on again and it came up as knock sensors again. We had those replaced again and also had an oil change. Again… it was fine for a few days than started to knock… as I was driving the vehicle is completely seized on me. I almost went off a bridge because it didn’t allow me to press the breaks or anything. Brough it to the shop and they are saying the knock sensor popped up again but the engine is seized/blown. I was told this was not the first vehicle with my year make and model to do this and in this order.

NHTSA ODI 11570395

I bought my 2013 Kia optima ex from a private seller about half a year ago. I've had a few problems here and there that we're easily diagnosed and fixed. The radiator, alternator, starter, battery, serpentine belt, headlights, tail lights, licence plate light, tires, cabin air filter, and keyless start key fob have all been replaced. I just recently got my key fob(OEM) programmed by a licensed mechanic. The next day the car was perfectly fine. Ran smoothly and had no problems at all. I parked it and went to bed. Next day I get up early and start the car to warm up before I take my kids to the bus stop for school. It was between 5-7 minutes later and I went outside to the car and smelled an overwhelmingly strong plastic/chemical burning type smell coming from the car. I got in and saw that the air conditioning was on low and i turned it off, thinking the smell was because it was cold and the air needed to be off to stop the smell... I drove my son to the bus stop one block away and there was no dash light on but the smell was still there so I turned the car off and we got out of the car. After the bus got my son, I got in the car and could still smell the burning smell but tried to start it to take it home and the dash lights came on like normal then all turned off except the check engine light, oil light, battery light, key light, eps light. The car made one click noise under the hood and did not start or make any noises indicating an attempt to start. The key light the turned off but the oil, battery, engine lights remained. I turned the car back off and downloaded an app called justask to ask a mechanic about the problem and he said to call the master lube where I had gotten an oil change a few weeks prior and ask them what to do because of the oil light being on and the possibility that they overfilled it which could cause problems.i called. the oil was fine, no leaks, he has no idea why it isn't starting. So I call the mechanic. No idea what is wrong still....

NHTSA ODI 11568407

car stopped mid freeway 3 times engine light turned on engine started smoking took too dealer per the recall notice and they took 3 months could not fix and wanted to charge me 600 for changing a battery but car still will not run so they want payment for a car I must tow and has had over 5 recall notices ..at this point the car is unsafe I need remedy

NHTSA ODI 11568540

MY 2013 KIA OPTIMA HAS A SAFETY HAZARD RECALL AND I WANT TO KNOW WHY IS KIA DRAGGING ITS FEET ON A POSSIBLE FIRE HAZARD ON A HECU FUSE.....SEEMS LIKE A SIMPLE FIX... BUT I AM [XXX] OLD AND CANNOT DRIVE MY CAR AND MUST PARK IT OUTSIDE IN THIS COLD WEATHER.....PLEASE NTSB LOOK INTO WHAT IS TAKING SO LONG FOR A SIMPLE FUSE REPLACEMENT.....THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11562730

On or around Oct.15th 2023, My abs light, engine light, and all these other lights came on. So i got it home i got a recall notice in the mail that day saying to park my car away from structures and other vehicles. So i had it towed to a kia dealer here in town. they had it for a week. they said they performed a diagnostic on it and replaced the recall part to come get it. So i go get it i drive off got a mile down the road and all the lights came on and said pull over and shut car off. So there iam on the side of the road calling a tow truck to tow my car back to the dealer. if they would have drove the car after fixing it they would experianced the all the lights lighting up on my dash. Now that want to tell me there is no remedy to the recall fix and that i need a new electric battery and it is going to cost me $12,000. This is my only means of transportation. Can someone stop messing around and take this seriously, now the kia dealer is paying for a tow to tow my safety hazard car back to my house. Now it does not run ... It ran when it got towed there.

NHTSA ODI 11562236

The car dealership i bought my kia from is fully aware of this safety recall, Should he have sold me the car with out telling me? Can I take this car back and get my money back?

NHTSA ODI 11562239

in the middle of october around the 15th 2023 (HECU) hYDRAULIC electrical control unit light, the ABS light, the ENGIN light, and a couple of other unknown lights up and than my car tell me to pull over and shut down. you will have to tow it for inspection upon request due to all the warning light. my car had 117,000 document miles on it when i bought it, it now has 128,000. I paid cash for this car and it was my only means for my daughter and i to get to school work and with her dad in the hospital slowly still not out of the woods recovering throat cancer surgery patient. (ALL DOCUMENTED) on legal true facts statements dated sealed and signed documents for every statement stating true facts of this information that i am representing to you on December 1st 2023 My Neighbors, animals, property and family are at safety risk with the cars capability's to just combust SITTING OR DRIVING. Kia Corp. and Kia of Tucson both via verbal telephonic told me there is not a part to fix the recall just yet.. I do have a open case with NHTS. There were no prior warnings.

NHTSA ODI 11557836

NINE RECALLS FROM KIA AND VERY DANGEROUS. RIGHT WHEN I THINK KIA CANT GET ANY MORE DANGEROUS WITH 2013 KIA OPTIMA AND BEING UNLUCKY ENOUGH TO OWN THE WHITE PEARL MODEL WITH PAINT THAT IS DOWN TO THE METAL, LAST RECALL AIRBAGS, SEATBELTS ECT. THIS LETTER TAKES THE CAKE. OUR RECORDS SHOW YOUR VECHICLE IS AFFECTED WITH PART WE DO NOT HAVE YET BUT “ PARK YOUR VECHICLE OUTDOORS AND AWAY FROM STRUCTURS AND OTHER VECHICLES CAR ENGINE CAN CATCH FIRE DRIVING OR PARKED. SHOOT FORGET ABOUT US IT GOES ON TO SAY IF YOU BURNING MELTING SMELL WHILE DRIVING PULL OVER AND REMOVE KEY EXIT CAR TO SAFE LOCATION..WELL KIA THANKS FOR THE HEADS-UP HOPE WE MAKE IT OUT OF CAR AND WOW YOU WILL SEND LETTER WHEN PART COMES IN..TERRIFYING LETTER BUT, LOVE THAT YOU CARE MORE ABOUT PARKING AWAY FROM STRUTURES, OTHER VECHICLES OUTDOORS UNTIL YOU CAN GET THE PART. BAD ENOUGH PAINT IS ALL OVER THE ROAD CHIPPING OFF. Guessing don't have to worry about that right now knowing I can catch on fire even when it is parked. NOTHING TELLING US NOT TO DRIVE JUST MAKE SURE IF WE CATCH FIRE TO GET OUT! YOU WERE CLEAR ABOUT PROTECTING STRUCTURES AND OTHER VEHICLES. WORST COMPANY AND DANGEROUS COMPANY. TELL YOUR NEIGHBORS COWORKERS FRIENDS DO NOT BUY A KIA. UNTIL NEW CEO AND ACCOUTABILITY THIS COMPANY CARES LITTLE ABOUT LIFE OR LOSS. MANY OF US ARE JOINING CLASS ACTION SUIT. NHTSA GOV DO YOUR JOB HOW ARE YOU LETTING THIS COMPANY BE SO CARELESS ARE YOU NOT PAYING ATTENTION TO THE 1000 of complaints and fear on this model and company? EVENTUALLY, THIS WILL ALL BLOW UP AND LIFE WILL BE LOST MORE THAN SHOULD BE ALREADY.

NHTSA ODI 11555761