What 799 owners told NHTSA about the 2013 Jeep Grand Cherokee Trackhawk

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10669092

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10668674

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10668299

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10668313

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 14V104000 (SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10668328

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 14V154000(SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V634000(ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN OF WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10668183

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10667946

DURING THE YEAR (2014), I HAVE RECEIVED TWO SEPARATE SAFETY RECALL NOTICES FROM CHRYSLER. WHEN I RECEIVED THE FIRST RECALL NOTICE (P14/NHTSA 14V-154 BRAKE BOOSTER), I CALLED MY LOCAL DEALER (CARSON DODGE/JEEP) AND WAS TOLD BY THE SERVICE MANAGER THAT THEY DID NOT YET HAVE THE PARTS TO PERFORM THE SAFETY RECALL, SO IT DID NOT MAKE SENSE TO PERFORM THE INSPECTION. THE SERVICE MANAGER SAID THEY WOULD "PUT ME ON THE LIST" AND WOULD CALL ME WHEN THE PARTS WERE AVAILABLE. SEVERAL MONTHS LATER, I GOT THE SECOND SAFETY RECALL (P36/NHTSA 14V-391 SUN VISOR WIRING). I CALLED CARSON DODGE/JEEP AGAIN. THEY STILL DID NOT HAVE THE PARTS FOR THE BRAKE BOOSTER RECALL AND IT "DIDN'T MAKE SENSE TO BRING MY JEEP IN TO THEM UNTIL THEY COULD PERFORM THE INSPECTION FOR BOTH SAFETY RECALLS". THE SERVICE MANAGER SAID THEY WOULD "PUT ME ON THE LIST" AND WOULD CALL ME WHEN THE PARTS WERE AVAILABLE. IT IS NOW THE END OF THE YEAR, CARSON DODGE/JEEP HAS NOT CALLED ME TO PERFORM EITHER OF THE SAFETY RECALL INSPECTIONS AND I FEEL LIKE I'M GETTING JERKED AROUND. AS THESE SAFETY RECALL NOTICES FROM CHRYSLER ARE NOT DATED, I CANNOT BE SURE OF THE EXACT MONTH/DATE THEY WERE RECEIVED. AS IMPORTANT AS THESE DOCUMENTS ARE, THEY SHOULD BE DATED. *TR

NHTSA ODI 10667370

I MERGED OFF OF THE INTERSTATE, WHEN TRYING TO HURRIEDLY SLOW DOWN AT STOP SIGN I WAS NOT ABLE TO STOP PROMPTLY, I THEN PROCEEDED TO SLIDE INTO INTERSECTION, AND WAS STRUCK ON DRIVER'S SIDE BY F-250. I HAD JUST RECEIVED A RECALL THE PRIOR THURSDAY ON MY ALTERNATOR DIODES, AND IT SAYS POSSIBLE EFFECTS ON BRAKE LOCK SYSTEM. CURRENT PARTS WERE NOT AVAILABLE FOR IT TO BE RESOLVED YET. *TR

NHTSA ODI 10667389

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10664839

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10663202

CHRYSLER RECALLS P14 & P36 HAVE BEEN IN EFFECT SINCE MAY AND AUGUST OF THIS YEAR RESPECTFULLY. TO DATE I AM UNABLE TO OBTAIN PARTS FOR EITHER RECALL FROM CHRYSLER. P14 DEALS WITH ERODING BOOSTER PUMP ENCLOSURES AND THEY CONTINUALLY TELL ME THEY CANNOT GET PARTS. 7 MONTHS HAS ELAPSED SINCE NOTIFICATION AND NO REMEDY IN SITE. *TR

NHTSA ODI 10660914

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

NHTSA ODI 10652786

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO STATE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10652395

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) IN MAY OF 2014 AND RECEIVED NHTSA CAMPAIGN NUMBER 14V391000 (ELECTRICAL SYSTEM) IN SEPTEMBER OF 2014. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.

NHTSA ODI 10652094

TL-THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (BRAKES). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. NE

NHTSA ODI 10651811

THIS IS A COMPLAINT ABOUT THE TIMELINE IN WHICH THIS RECALL P14/NHTSA 14V-154 (BRAKE BOOSTER) IS TAKING TO GET FIXED BY THE CHRYSLER GROUP. I HAVE BEEN ON THE WAITING LIST AT MY LOCAL DEALER IN RAPID CITY SINCE MID JUNE AND THEY INFORM ME THAT THEY ARE ONLY GETTING 3-4 PARTS PER MONTH TO FIX THIS. I DON'T UNDERSTAND WHY CHRYSLER IS REACTING SO SLOW AT GETTING THE PARTS OUT TO THE DEALERS TO FIX THIS, ESPECIALLY WITH THE WINTER MONTHS COMING UP AND IF WATER GETS INTO THE BRAKE SYSTEM AND FREEZES IT MAY CAUSE THE BRAKES TO NOT WORK PROPERLY. I CALLED CHRYSLER TO COMPLAIN AND THEY DIDN'T SEEM TO FEEL CONCERNED AND JUST GAVE ME A CANNED STANDARD STATEMENT THAT IT IS A CONTROLLED RECALL. NOW IN THE MEANTIME I HAVE A 2ND RECALL P36/NHTSA 14V-391 (SUN VISOR VANITY LAMP WIRING) WHICH I AM ON ANOTHER WAITING LIST TO GET FIXED. IF SOMEONE CAN PLEASE RESPOND AND LET ME KNOW WHAT IS CONSIDERED A REASONABLE WAITING TIME FOR THE BRAKE BOOSTER TO GET FIXED? IF MY DEALER CAN ONLY REPAIR 3-4 VEHICLES PER MONTH, IT MAY BE YEARS BEFORE ALL THE AFFECTED JEEPS ARE FIXED. *TR

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TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (SERVICE BRAKES); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS, BUT WAS UNABLE TO PROVIDE AN ESTIMATED TIME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10650609

I HAVE HAD A BRAKE RECALL NOTICE FOR MY VEHICLE FOR MONTHS! WHEN I CHECK WITH CHRYSLER AND THE DEALER PARTS TO REPAIR THE BRAKES HAVE NOT BEEN RELEASED! I HAVE NOW RECEIVED A SECOND RECALL FOR A POSSIBLE SHORT IN THE HEADLINER THAT COULD CAUSE A FIRE, AGAIN NO PARTS TO FIX THE PROBLEM. IS THE GOVERNMENT GOING TO LOOK INTO THIS OR AM I WASTING MY TIME FILLING OUT MESSAGES ON THIS SITE??? *TR

NHTSA ODI 10650336

I GOT A RECALL # P14 I HAVE TIRED FOR OVER 3 MONTHS TO GET IT REPAIRED AT ROYAL OLDS IN CHARLESTON WHERE I PURCHASED THE VEHICLE THEY SAID THEY DON'T HAVE THE PART AND ONLY GET ONE PART IN AT A TIME PER MONTH. IT IS APPARENT THAT THEY DON'T WANT TO FIX THIS RECALL, I'M NOT THE ONLY CUSTOMER HAVING THIS PROBLEM I HAVE TALKED WITH OTHERS. *TR

NHTSA ODI 10649882

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/03/2014*LJ UPDATED 01/27/15*JB

NHTSA ODI 10649739

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN DEPRESSING THE BRAKE PEDAL, THERE WAS A DELAY IN RESPONSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THE CONTACT THAT THERE WAS A LIMITED AMOUNT OF PARTS BEING SHIPPED AND THAT THERE WAS A ORDER PLACED ON JUNE 30TH OF 2014. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

NHTSA ODI 10645057

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH DOWN HILL AND APPROACHING A TRAFFIC LIGHT, THE CONTACT ATTEMPTED TO AVOID A CRASH WITH ANOTHER VEHICLE AND DEPRESSED THE BRAKE PEDAL. THE CONTACT STATED THAT THE BRAKES FAILED TO RESPOND AND CRASHED INTO A FENCE. A POLICE REPORT WAS FILED. THE PASSENGER SUSTAINED INJURIES TO THE NECK THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

NHTSA ODI 10645070

HI.I REQUESTED A REPAIR FOR THE BRAKE BOOSTER FOR MY JEEP GRAND CHEROKEE 2013, FROM MY DEALER BERRIOS AUTO GALLERY CAGUAS PUERTO RICO, SINCE APROX.2 MONTHS...EVERY WEEK I ASK THEM ABOUT THE ITEM, THEY RESPOND WE DT HAVE IT YET...I RECEIVED BY MAIL TODAY THE NOTICE OF RECALL P14/NHTSA 14V-154..I CALL THE DEALER,SAME RESPONSE...PLEASE INVESTIGATE,I THING THIS DEALER IN NOT SERIOUS ENOUGH AND THE SERVICE IS BAD...THANK YOU.GOD BLESS NHTSA ..THE NUM 2 INCIDENT INFO..N/A. *TR

NHTSA ODI 10644979

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (LIGHTING, ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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