What 799 owners told NHTSA about the 2013 Jeep Grand Cherokee Srt

I HAVE REQUESTED ASSISTANCE FROM 2 DEALERSHIPS AND I HAVE BEEN TOLD JEEP IS ONLY SENDING 1 PER WEEK TO DEALERSHIPS AND THE LIST TO GET IT FIXED IS VERY LONG AND THEY DO NOT KNOW WHEN I CAN GET IF FIXED. THIS IS A SAFETY RECALL AND I AM VERY WORRIED ABOUT MY JEEP.

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JEEP AND FCA REFUSE TO FIX THE FUEL PUMP RELAY ON MY JEEP. THEY CLAIM THEY ONLY GET ONE PART PER MONTH AND CANNOT FIX MY JEEP. I HAVE CALLED 5 DIFFERENT JEEP DEALERSHIPS AND FCA US CORPORATE OFFICE AND WAS TOLD THE SAME THING. HOW IS THIS LEGAL? THEY WON'T EVEN TELL ME THE NAME OF THE PART SO I CAN REPLACE IT MYSELF. I HAVE BEEN TRYING TI GET IT REPLACED FOR HALF A YEAR.

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MY CAR WAS IN MOTION WHEN IT SHUT OFF EVERYTHING WAS CUTTING ON AND OFF AS IN MY WIPERS MY RADIO MY LOCK AND UNLOCK ETC

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THE CAR HAS SHUT OFF WHILE DRIVING DUE TO THE FUEL PUMP RELAY ISSUE. WE HAVE TAKEN IT IN TO THE DEALERSHIP TO REPAIR; HOWEVER, THEY STATE IT COULD TAKE A YEAR OR MORE DUE TO LIMITED SUPPLY OF THE PARTS REQUIRED. THE CAR IS INOPERABLE, BUT CHRYSLER IS REFUSING TO PROVIDE A RENTAL CAR OR OFFER A REASONABLE PURCHASE PRICE. PLEASE HELP OR LET ME KNOW WHO CAN!

NHTSA ODI 11390403

RECALLS 19V-913 AND 15V-115 AROUND THE 28TH DAY OF DECEMBER, 2020, I WAS IN PUBLIC STREET ON MY WAY TO MY MOTHER'S HOME AT NIGHT IN MY VEHICLE. THE VEHICLE BEGAN TO SLOW DOWN. I BEGAN TO PUSH THE ENGINE PEDAL AND IT DIDN'T REACTED. IT WAS DIFFICULT TO PUSH THE BREAK. I WAS NEAR THE ENTRANCE OF THE COMMUNITY GATE AND, BECAUSE I WAS DRIVING SLOWLY, I WAS ABLE TO PUT THE CAR ON NEUTRO AND MANAGED TO ENTER THE COMMUNITY AND LEFT THE CAR INSIDE THE GATE COMMUNITY BECAUSE WAS NOT ABLE TO REACH MY MOTHER'S HOUSE. IT WAS VERY SCARY AND DANGEROUS SITUATION, BECAUSE I COULD HAVE BEEN HIT BY A CAR BY THE SUDDEN SLOWING OF CAR VELOCITY AND WHILE TURNING LEFT TO THE COMMUNITY GATE IN NEUTRO. CALLED CHRYSLER DEALER TO INFORM THEM THAT THE SAME STALLING SITUATION THAT OCCURRED THE SEVERAL TIMES THEY INSPECTED MY CAR FOR PREVIOUSLY, HAPPENED AGAIN. THEY TOLD ME THAT THE SOONEST APPOINTMENT THEY CAN GIVE ME IS IN THE 18TH OF JANUARY OF 2021. THE CAR IS STATIONED WAITING TO BE TOWED TO THE DEALER. THIS WOULD BE AT LEAST THE 6TH TIME THE CAR HAD THIS PROBLEM, AND THE THIRD THAT I HAVE TO TOW IT. THE FIRST TIME THE CAR WAS TOWED WAS IN APRIL OF 2018; THAT TIME THEY REPLACE THE FUEL PUMP/MODULE. IN SEPTEMBER OF 2018, THE EXTERNAL FUEL PUMP RELAY WAS REPLACED. THE CAR WAS BROUGHT TO THE DEALER AGAIN IN MARCH AND NOVEMBER OF 2019 FOR THE SAME PROBLEM BUT THEY ALLEGED NOTHING WAS FOUND. THE LAST TIME WAS IN THE 11TH OF AUGUST OF 2020, WHEN THE CAR WAS TOWED TO THE DEALER BECAUSE IT STALLED AND COULD NOT BE TURN ON; THE FUEL PUMP RELAY CONTROL CIRCUIT OVERLAY HARNESS WAS REPLACED, (ACCORDING TO WORK ORDER). JUST AFTER FOUR MONTHS, THE CAR STALLED WHILE MOVING IN THE MIDDLE OF A TRANSITED PUBLIC STREET AT NIGHT. THIS HAPPENED PREVIOUSLY, BUT THE CAR MANAGE TO RECOVER QUICKLY WHILE DRIVING. THIS IS WHY I BEGAN TO DRIVE SLOWLY. MORE THAN TWO YEARS AND STILL THE SAFETY ISSUE PERSISTS. (RECALL RELATED INCIDENT) TS

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MY CAR IS STALLING NOT PICKING UP SPEED AND MAKING A NOISE THAT MY ENGINE IS WORKING HARD WHEN STEPPING ON THE GAS . MY ENGINE LIGHT HAS COME ON AND WHEN TRYING TO GET THE RECALLED PART FIXED THE DEALERSHIP IS SAYING THEY DON'T HAVE THE PART AND DO NOT KNOW WHEN IT WILL BE AVAILABLE

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THERE IS AN OPEN RECALL ON THIS VEHICLE SINCE 11/2019 WHICH STATES THAT THE VEHICLE MAY STALL WHILE DRIVING. I HAVE BEEN WAITING TO GET THE VEHICLE IN BUT THE DEALERSHIP SAYS THERE HAS BEEN NO FIX GIVEN BY FIAT/CHRYSLER AND I HAVE TO JUST WAIT. THEY HAVE A LIST OF OTHER VEHICLES/OWNERS WAITING AS WELL. THE VEHICLE HAS STALLED OUT TWICE WHILE OPERATING AS WELL AS NUMEROUS PROBLEMS STARTING THE VEHICLE (ALSO PART OF THE RECALL ISSUE).

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SAFETY RECALL WAS ISSUED FOR THIS ON NOVEMBER 14, 2019. THERE IS STILL NO REMEDY. NOT SURE WHAT THE TIMEFRAME ON RECALLS IS, BUT I'D SAY MY SAFETY HAS BEEN AT RISK LONG ENOUGH. MY VEHICLE OFTEN SPUTTERS AND SHAKES VIOLENTLY WHILE ACCELERATING, ESPECIALLY WHEN TRYING TO ACHIEVE HIGH SPEEDS QUICKLY (WHILE ENTERING FREEWAY TRAFFIC FROM AN ON RAMP OR WHEN PASSING INTO ONCOMING TRAFFIC FOR EXAMPLE). THE ISSUE RELATED TO THIS RECALL CAN CAUSE MY VEHICLE TO STALL WHICH WOULD BE SEVERELY DANGEROUS IN THESE SITUATIONS.

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I WAS IN TRAFFIC GOING ABOUT 25-30 MPH WHEN I LIGHTLY TOUCHED MY GAS PEDAL AND MY CAR WOULDN'T ACCELERATE AT ALL. SINCE I WAS GOING TOO SLOW I WASN'T ABLE TO GET TO THE LEFT LANE AND THE SHOULDER ON THE RIGHT LANE WAS NARROW SO I SAT HALF IN THE RIGHT LANE HALF ON THE SHOULDER WITH A DEAD CAR FOR ABOUT FIVE MINUTES BEFORE I COULD GET IT TO TURN BACK ON. I WAS ON A HIGHWAY 495N IN MARYLAND DURING RUSH HOUR.

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RECEIVED RECALL NOTICE 12 MONTHS AGO - V62/NHTSA 19V-813, FUEL PUMP RELAY. A ENGINE STALL WHILE DRIVING CAN CAUSE VEHICLE CRASH WITHOUT PRIOR WARNING. VEHICLE HAS BEEN IN SHOP 2 TIMES IN LAST WEEK WITH ISSUES WITH THE ETC (ELECTRONIC THROTTLE CONTROL) CAUSED BY THE FUEL PUMP. FAILURE TO START FROM A COLD AND A WARM START HAS HAPPENED 6 TIMES. FIRST REPAIR COST $553.66 AND TODAY'S REPAIR OF THE FUEL PUMP WHILE COVERED UNDER WARRANTY (SINCE THE FIRST RECALL PART FAILED) DOESN'T HELP FIX THE PROBLEM. SHOULD NOT TAKE 12 MONTHS TO RESOLVE AN ISSUE OF THIS MAGNATUDE. IT IS VERY STRESSFUL DRIVING THIS VEHICLE WITH THE KNOWLEDGE THAT IT IS HAVING ISSUES AND COULD FAIL AND CAUSE A CRASH. HOW SOON WILL THIS RECALL BE RECTIFIED?11

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VEHICLE WILL NOT START EVERYTIME AND ONCE IT'S JUMPERED TO ANOTHER CAR IT STARTS NO PROBLEM. SOMETIMES IT WILL START THEN IMMEDIATELY JUST DIE. VEHICLE HAS NEVER STALLED WHILE DRIVING. I BOUGHT IT DEC 2019 W/ 102K, IT NOW HAS 120K I DRIVE 400 MI/WK FOR WORK. I HAD TO BUY AN EXTENDED WARRANTY BECAUSE OF THE MILES AND THE WARRANTY CO. IS SAYING THEY WON'T FIX THIS AIR BAG MODULE AND SEAT BELT ISSUE AS WELL. THIS CAR NEEDS TO BE BOUGHT BACK BY THE DEALERSHIP. THE DEALER HAS ALL PAPERWORK BECAUSE THEY STILL HAVE MY CAR.

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DROVE MY CAR ALL DAY COMPLETELY FINE ALL DAY NO ISSUES. WENT TO START IT TO GO GET FOOD AND IT WOULDN'T START. TRIED ABOUT FOUR TIMES THEN FINALLY HAD TO DISCONNECT AND RECONNECT THE BATTERY TO GET IT TO START AND I'VE HAD TO DO THIS ABOUT 15 TIMES IN THE YEAR AND A HALF I'VE HAD THIS CAR.

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WE PURCHASED A 2013 JEEP GRAND CHEROKEE NOV OF 2018. THERE WAS A SAFETY RECALL (V62) NOV OF 2019. THE MALFUNCTION CAUSES THE CAR TO STALL. THERE HAS YET TO BE A REPAIR FOR THE RECALL. IT IS NOW SEPT OF 2020 AND OUR CAR IS STILL STALLING AND UNSAFE DUE TO AN UNFIXED RECALL THAT IS NEARLY A YEAR OLD. WE STILL MUST DRIVE THE CAR WHICH IS A HAZARD TO OURSELVES AND OTHERS BECAUSE NO REMEDY OR REPLACEMENT IS AVAILABLE. THIS IS IRRESPONSIBLE AND DANGEROUS.

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A RECALL WAS ISSUED NOVEMBER 14, 2019 TO REPLACE A FUEL PUMP RELAY THAT CAN RESULT IN A NO-START CONDITION OR AN ENGINE STALL IF THE VEHICLE IS RUNNING. A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING. THIS RECALL WAS ISSUED ALMOST A YEAR AGO AND HAS NOT YET BEEN RESOLVED. I AM CONCERNED ABOUT THE SAFETY OF DRIVING THIS VEHICLE. I CONTACTED THE FCA AND THEY SUGGESTED THAT I TAKE THE VEHICLE INTO MY JEEP DEALER TO HAVE IT ANALYZED TO SEE IF THERE IF ANYTHING WRONG WITH THE RELAY THAT IS CURRENTLY INSTALLED. I TOOK MY VEHICLE INTO THE JEEP DEALER AND THEY TOLD ME THAT PUTTING IT ON THE ANALYZER WOULD DO NOT GOOD. I WANT TO KNOW WHEN THIS RECALL WILL BE RESOLVED.

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VEHICLE DOES NOT START AS IT SHOULD CONSISTENTLY. VEHICLE HAS AN INCONSISTENT DELAY IN MOVING FORWARD AFTER STOPPING AT A RED LIGHT AND WILL HAVE A JERK/JUMPING FEELING IN THE TRANSMISSION AFTER THE DELAY/STALL FROM MOVING FORWARD. THIS HAS BEEN AN ONGOING ISSUE SINCE DECEMBER 2019 WHEN I INITIALLY TOOK THE VEHICLE TO GET LOOKED AT AND THE DEALERSHIP STATES THEY DO NOT HAVE PARTS TO FIX THE ISSUE AS OF SEPTEMBER 2020!

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I HAD TO REPLACE THE ALTERNATOR AND WASN'T AWARE OF RECALL T36 AND NOW MY FUEL PUMP WENT OUT (RECALL V62). MY TRUCK WAS STALLING AT FIRST, NOW IT WON'T RUN AT ALL. WHEN I CALLED THE DEALER AND THEY SAID THERE WERE NO REPLACEMENT PARTS IN STOCK. THE COST TO REPAIR OUT OF POCKET IS $1450.00. ADDITIONAL INFORMATION, IS AVAILABLE UPON REQUEST. THANK YOU!

NHTSA ODI 11353165

ON SEPTEMBER 1, 2020 SHORTLY AFTER STARTING THE VEHICLE AND WHILE IN MOTION, THE ENGINE STOPPED CAUSING LOSS OF CONTROL OF THE VEHICLE. I WAS ABLE TO BRING THE VEHICLE TO STOP IN ROADWAY WITH HARD PRESSURE ON BRAKES. FORTUNATELY, NO CONTACT WAS MADE WITH PERSON OR PROPERTY. I ATTEMPTED TO RE-START THE VEHICLE BUT IT WOULD ONLY CRANK AND NOT START. SEVERAL MINUTES LATER WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE HAS HAD TROUBLE STARTING ON MANY OCCASIONS PRIOR BUT THIS WAS THE FIRST TIME IT STOPPED WHILE DRIVING. THE ONLY INDICATION THE VEHICLE HAD LOST POWER WAS WHEN I ATTEMPTED TO SLOW THE VEHICLE AND TURN THE WHEEL. PRIOR TO THIS THE DEALERSHIP HAS EXAMINED THE ISSUE ON AT LEAST FOUR SEPARATE OCCASIONS SPANNING YEARS. I HAVE BEEN TOLD THE FUEL PUMP RELAY HAS BEEN REPLACED TWICE ON THIS VEHICLE. AFTER BOTH OF THESE ALLEGED REPAIRS THE VEHICLE HAS EXHIBITED THE SAME SYMPTOMS AND RETURNED TO THE DEALERSHIP. IN THE LAST VISIT WITH THE DEALERSHIP ON JUNE 23, 2020 AND PHONE CALL WITH FCA US LLC'S CUSTOMER SERVICE ON SEPTEMBER 1, 2020 I WAS DIRECTLY INFORMED THAT NO SOLUTION EXISTS. THERE IS NO ADVANCED NOTICE TO THE DRIVER AS THIS DOES NOT OCCUR EACH TIME THE VEHICLE IS DRIVEN. WHEN THE VEHICLE DOES LOSE POWER WHILE DRIVING, NO NOTICEABLE INDICATION OF THIS DANGER CAN BE QUICKLY OBSERVED BY THE DRIVER. IT WAS ONLY NOTICED WHEN I ATTEMPTED TO MANEUVER THE BRAKES OR STEERING WHEEL. THIS IS A KNOWN AND HAZARDOUS CONDITION CREATED BY FCA US LLC. WHICH THEY HAVE NOT ADEQUATELY ADDRESSED.

NHTSA ODI 11352526

WHILE DRIVING ON A MAJOR HIGHWAY IN NEWINGTON,VA, MY 2013 JEEP GRAND CHEROKEE LAREDO SUDDENLY LOST POWER. I LOST ACCELERATION, POWER STEERING AND POWER BRAKES. THIS IS THE SECOND TIME IN A MONTH THAT THIS VEHICLE LOST POWER AND REACTED IN THIS MANNER. THE VEHICLE WAS TOWED TO A DEALER AND TWO DAYS LATER WAS REPAIRED. THIS VEHICLE IS UNDER A V62 SAFETY RECALL FOR A DEFECTIVE FUEL PUMP RELAY. THE REPAIR WAS A TEMPORARY FIX UNTIL JEEP COMES OUT WITH A PERMANENT FIX. IN 2015 THIS VEHICLE WAS RECALLED UNDER R09 FOR THE SAME FUEL PUMP RELAY PROBLEM. DODGE DURANGO VEHICLES HAVE THE SAME PROBLEM. FIAT/CHRYSLER/JEEP CORP. HAS KNOWN ABOUT THIS DEFECTIVE FUEL PUMP RELAY SINCE 2011 AND HAVE YET TO COME UP WITH A PERMANENT FIX. THERE ARE THOUSANDS OF THESE VEHICLES ON THE ROAD AND THEY ARE ALL DEATH TRAPS. PLEASE PUT SOME PRESSURE ON JEEP CORP. TO FIX THIS DEADLY DEFECT IN THEIR VEHICLES. PEOPLES LIVES ARE AT STAKE!! THE WORST PART IS THAT CAR DEALERSHIPS CAN RESELL THESE USED VEHICLES KNOWING THERE IS AN OPEN SAFETY RECALL THAT HAS NOT BEEN PERMANENTLY FIXED. THE UNINFORMED CONSUMER IS BUYING A VEHICLE THAT WILL KILL THEM. FOR GOD'S SAKE DO SOMETHING!!!!!!!!!!!!!!!!!!!

NHTSA ODI 11351945

JEEP ISSUED A RECALL ON NOVEMBER 19, 2019. NINE MONTHS LATER AND JEEP IS TELLING ME THERE ARE STILL NO PARTS AVAILABLE. AND NO ESTIMATED DATE ON WHEN PARTS / FIX WILL BE AVAILABLE. BY LAW, DOES JEEP HAVE THE RESPONSIBILITY TO FIX WITHIN A YEAR?

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IN NOVEMBER 2019, CHRYLSER RECALLED APPROXIMATELY 528,594 DODGE DURANGO AND JEEP GRAND CHEROKEE SUVS FROM MODEL YEARS 2011 TO 2013 BECAUSE FUEL-PUMP RELAYS MAY INTERRUPT ELECTRICAL CURRENT AND PREVENT ENGINE START-UP AND/OR CONTRIBUTE TO A STALL WHILE DRIVING. THE DEALER AND CHRYSLER IS STILL CLAIMING THE PART IS 'OUT OF STOCK' NEARLY 9 MONTHS LATER. WE CANNOT SAFELY DRIVE THE CAR, OR SELL IT BECAUSE OF THIS OPEN RECALL. THE CAR FREQUENTLY WILL NOT START, AND WE ARE VERY CONCERNED OF A STALL DURING DRIVING IF THE VEHICLE DOES START. WE BELIEVE CHRYSLER HAS NOT TAKEN APPROPRIATE ACTION TO MANUFACTURE OR DISTRIBUTE THE REPLACEMENT FUEL-PUMP RELAY, AND THEY CONTINUE TO REFUSE TO PROVIDE AN ESTIMATED DATE FOR THE PART TO BE IN STOCK. (RECALL RELATED INCIDENT) TS

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11/13/19 FAILED FUEL PUMP RELAY CAR WOULD CRANK NO START 1/23/20 FAILED FUEL PUMP RELAY CAR WOULD CRANK NO START 7/17/20 FAILED FUEL PUMP RELAY CAR STALLED WHILE DRIVING ON CITY STREET

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FUEL PUMP RELAY - MY CAR STALLS WHEN IT WANTS AND TAKES OFF REALLY FAST WHEN IT WANTS, AND STARTS WHEN IT WANTS TO TRANSMISSION. - I AM TOLD THERE HAS BEEN A RECALL ON THE TRANSMISSION MY CAR IS SLIPPING GEARS

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I HEARD ABOUT THIS RECALL IN 2019, ACCORDING TO NHTSA WEBSITE, THE RECALL IS FROM NOVEMBER 2019. I HAVE CHECKED MONTH AFTER MONTH WITH THE DEALER I PURCHASED THE VEHICLE FROM AND NO WORD ON ANY PARTS OR FIXES. IT'S NOW JULY 2020 AND STILL NOTHING HAS CHANGED. I'M GETTING WORRIED MORE AND MORE DAILY ABOUT THE PROBLEMS THAT COULD HAPPEN IF THE RECALL ISSUE IS NOT TAKEN CARE OF. IT WILL BE 1 YEAR WITHIN ONLY A FEW SHORT MONTHS.

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RECALL NHTSA CAMPAIGN NUMBER: 19V813000 REMEDY SAYS THAT WE WILL RECEIVE A SECOND NOTICE WHEN FINAL REMEDY BECOMES AVAILABLE. IT NOTES THAT VEHICLES EXPERIENCING A FUEL PUMP FAILURE WILL RECEIVE AN INTERIM REPAIR. I HAVE BEEN TO 2 DEALERSHIPS AND CALLED FCA MULTIPLE TIMES TO TALK ABOUT THIS RECALL'S INTERIM REPAIR AND HAVE BEEN SENT AROUND WITH NO ANSWER. THEY SEEM TO BE PURPOSELY DODGING ANY ACCOUNTABILITY FOR THIS INTERIM REPAIR THEY HAVE PROMISED. MY VEHICLE HAS STALLED MULTIPLE TIMES ON STREETS AND HIGHWAYS.

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I KEEP EXPERIENCING THE SAME ISSUE -- VEHICLE WON'T START AFTER LONG EXTENDED CRANK AND THEN SHUTS OFF. APPROXIMATELY TWO YEARS AGO THE ENTIRE FUEL PUMP WAS REPLACED, YET THE SAME ISSUE HAS REOCCURRED. THIS TIME IT WAS DIAGNOSED AS A WIRING ISSUE TO THE FUEL PUMP RELAY. FIAT CHRYSLER AUTOMOBILES (FCA) REFUSED TO REIMBURSE JANUARY 2018 AND AGAIN JULY 2020. THERE IS CURRENTLY AN OPEN RECALL (V62 / NHTSA 19V-813 AND R09 / NHTSA 14V-115) WITH NO REMEDY RELATED TO THE FUEL PUMP THAT RENDERS THE VEHICLE UNSAFE TO DRIVE. I HAVE REQUESTED THEY REPLACE OR REFUND THE VEHICLE.

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