What 604 owners told NHTSA about the 2013 Hyundai Santa Fe Hybrid Hev

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE BRAKE PEDAL MADE AN ABNORMAL SQUEAKING SOUND WHILE DEPRESSED WITH THE ENGINE WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V520000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. PATRIOT HYUNDAI OF EL MONTE (3462 PECK RD, EL MONTE, CA 91731) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD THE VEHICLE INSPECTED BY THE SAME DEALER DUE TO AN ABNORMAL OIL ODOR. THE CONTACT WAS INFORMED BY THE DEALER THAT THERE WERE NO SIGNS OF AN OIL LEAK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11364578

ABS,ESC, BRAKE WARNING LIGHTS ON, INCLINE WARNING LIGHT ON WHEEL BEARING SPEED SENSORS BOTH HAD TO BE REPLACED CODES INDICATED PROBLEM WITH WIRES, REPLACED BUT NO SOLUTION

NHTSA ODI 11351675

MY CAR KEEPS TURNING ON AND OFF. AS OF RECENTLY THE LIGHTS CAME ON AND OFF INSIDE THE CAR( RADIO, LIGHTS, ) THEN THE STEERING WHEEL LOCKED UP BUT THE GAS WAS STILL ABLE TO BE USED. THE ABS , STEERING WHEEL , AND SUV INDICATORS WERE RED ON THE DASHBOARD

NHTSA ODI 11307578

WHILE DRIVING 35 MPH THROUGH AN INTERSECTION ON A CITY STREET, THE ENTIRE ELECTRICAL SYSTEM FAILED AND SHUT OFF. I WAS UNABLE TO STEER OR BRAKE, BUT MANAGED TO COAST INTO A PARKING LOT. THE ENTIRE DASH PANEL REPEATEDLY FLASHED AND ALL WARNING SYMBOLS APPEARED ON DASH PANEL. BRIEFLY THE DASH PANEL DISPLAYED CONNECT FUEL SENSOR BEFORE COMPLETELY SHUTTING OFF. WE TOWED VEHICLE TO DEALERSHIP AND WAS TOLD IT APPEARED TO BE A FAILED ALTERNATOR AND STARTER AND COMPROMISED BATTERY CABLE AND SENSOR AND WOULDN'T BE COVERED UNDER WARRANTY. WE HAD JUST HAD THE FUEL LINE SENSOR REPLACED UNDER RECALL AND NOW THIS. THIS IS AFTER THE TOTAL ENGINE FAILURE AND THAT LED TO THE ENGINE BEING REPLACED WITH WHAT WE TOLD WAS A FACTORY NEW ENGINE THAT FELL UNDER THE METAL FRAGMENTS IN OIL CHAMBER RECALL. WE ARE FORTUNATE WE WERE UNHARMED DURING THIS INCIDENT. THIS IS EXTREMELY FRUSTRATING THAT WE HAVE BEEN HIT WITH RECALL AFTER RECALL. WE WERE TOLD TO NOT BE SURPRISED IF THIS ISSUE ALSO BECAME A MATTER OF RECALL.

NHTSA ODI 11232778

I WAS ON MY WAY TO A SOFTBALL FIELD FOR MY GRANDDAUGHTERS GAME AND AFTER STOPPING AT A STOP SIGN, I BEGAN TO ACCELERATE AND MY CAR JUST DIED. I DRIFTED OVER TO THE ROADSIDE AND TRIED AT LEAST 5 TIMES TO RESTART THE VEHICLE TO NO AVAIL. I THEN CALLED AAA AUTO AND HAD THE GIRLS START WALKING TOWARD THE BALL FIELD , MUCH AGAINST MY BETTER JUDGEMENT ( AGES 10 & 12). THE VEHICLE I HAD TOWED WEDNESDAY TO MY HOME. I NOW HAVE NO TRANSPORTATION. WE WERE ON A SMALL CONNECTING ROAD BETWEEN ROUTE 40 AND275.

NHTSA ODI 11218448

EVERY 4MONTHS I HAVE TO REPLACE MY ROTATOR AND BREAKS ON THE FRONT LEFT SIDE AND RIGHT SIDE AND ON THE BACK LEFT SIDE AND RIGHT SIDE. I'VE HAD MY SUV FOR 2 YEARS AND 7MONTHS. IT STARTED EARLY LAST YEAR(MY BREAKS)AROUND FEBRUARY THE FIRST TIME A FRIEND OF MINE DONE THEM HE IS A MECHANIC. HE PUT THE FRONT ONE'S ON LEFT SIDE AND THE RIGHT SIDE. THEN ABOUT 4MOTHS LATER THE BACK ONE'S RIGHT AND LEFT SIDES. THEN 4MONTHS LATER THE LEFT AND RIGHT SIDE WENT OUT (FRONT). THEN AGAIN THE BACK BREAKS WENT I DONT UNDERSTAND WHAT IS GOING ON.THIS WILL BE MY THIRD GO AROUND WITH THESE BREAKS

NHTSA ODI 11204143

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND A BURNING ODOR WAS PRESENT INSIDE THE CABIN. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER (DORAL HYUNDAI LOCATED AT 10285 NW 12 ST DORAL, FL 33172) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

NHTSA ODI 10993939

WHILE DRIVING ON INTERSTATE, 65 MILES HOUR , SMELL OF BURNING COMING FROM REAR OF SUV, 2013 HYUNDIA SANTA FE SPORT 56K MILES GOT OUT OF SUV AND MY LEFT REAR BRAKE WAS SMOKING VERY HOT, TOOK IT TO DEALER AND THEY LOOKED AT THE LEFT REAR BRAKE AND SAID IT WAS JUST THE BRAKE PAD, REPALCED PAD, BUT DID NOT INSPECT ALL MY BRAKES! THEN NEXT DAY MY LEFT AND RIGHT REAR BRAKES LOCKED UP AND WAS SMOKING, AGAIN TOOK TO DEALERSHIP, THEY SAID NOTHING WRONG! I WAS SO CONFUSED, I CALLED THE HYUNDAI CUSTOMER SERVICE THEY DID A COMPLAINT FORM, IT DID NO GOOD FOR DEALERSHIP DID NOT FIX OR DID THEY DO A COMPLETE BRAKE INSPECTION, THEY SAY IT WOULD BE TO COSTLY AND WOULD TAKE TO MUCH TIME! AND ON THE CHECK IN FORM THEY PUT MILEAGE OF 66K MILES SO AS TO LOOK AS IT WAS OUT OF WARRANTY BUT YET THE BRAKES LOCK UP! I GOT A CALL FROM HYUNDAI SERVICE REP. DAVE HE SAID HE WANTED TO MAKE SURE I AS BEING TAKEN CARE OF AND WOULD SEE TO THAT MY BRAKES GET FIXED. BUT NOTHING EVER CAME OF IT, HE DOES NOT ANSWER MY CALLS AND DID NOT SET ANYTHING UP.... WOW WHAT A COMPANY. I LOOKED UP PROBLEM ON THE INTERNET AND YES THERE HAS BEEN OTHERS WITH SAME PROBLEM WITH THERE BRAKES BUT NOTHING HAS EVER COME BACK FROM HYUNDAI SAYING THAT IT IS A PROBLEM, SO I DID THE CALIPER REPLACEMENT ON MY OWN AND YES THE CALIPERS ARE SHOT! NO GOOD. SO WHAT GOOD IS THERE WARRANTY?

NHTSA ODI 10971497

TL* THE CONTACT OWNED A 2013 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKES FAILED TO RESPOND WHEN DEPRESSED AND CAUSED THE VEHICLE TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED DESTROYED AND TOWED TO A JUNK YARD. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

NHTSA ODI 10913736

DRIVING 15-17 MILES AN HOUR, RUSH HOUR, ON STREET TRIED TO STOP, BUMP CAR IN FRONT, DEALER SAID I NEED AN MASTER CYLINDER AND AN BREAK BOOSTER, BROUGHT MY CAR 4/9/16, CERTIFIED USED CAR, NOW I HAVE TO PAY 1200.00 TO GET THE BRAKES FIX PLUS 500.00 DEDUCTIBLE FOR ACCIDENT PLUS 100.00 DEDUCTIBLE FOR EASYCARE, THIS IS NOT FAIR.

NHTSA ODI 10872805

CAR IN FRONT OF ME STOPPED TO AVOID RUNNING RED LIGHT AT INTERSECTION. I TRIED TO BRAKE AND THOUGHT MY ANTI-LOCK BRAKES WOULD STOP ME BUT THEY FAILED TO WORK PROPERLY AND I HIT THE CAR IN FRONT OF ME. THERE WAS VERY LITTLE DAMAGE TO THE CAR IN FRONT OF ME BUT $8,000 DAMAGE TO MY CAR. I TOOK THE CAR TO THE HYUNDAI DEALER AND ASKED THEM TO CHECK OUT MY BRAKES AND THEY PUT THEIR COMPUTER ON MY CAR AND SAID EVERYTHING WAS OK. I HAVE SINCE TESTED THE "ANTI-LOCK" ON MY BRAKES AND THEY PROVIDE TOO MUCH "ANTI-LOCK" AND I KNOW HOW ANTI-LOCK SHOULD WORK LOCKING AND QUICKLY RELEASING REPEATEDLY UNTIL STOPPING, BUT THESE BRAKES DO NOT WORK LIKE THAT WITH A FEELING OF BEING ON ICE UNTIL JUST BEFORE STOPPING TO WORK LIKE MY PREVIOUSLY CARS HAVE WORKED.

NHTSA ODI 10733134

I HAD JUST PICKED MY VEHICLE FROM THE DEALER FROM HAVING A 30,000 MILE SERVICE COMPLETED. I LEFT THE DEALERSHIP COMING TO A COMPLETE STOP LEAVING THE PARKING LOT. PROCEEDED TO THE NEXT STOP LIGHT AND CAME TO A COMPLETE STOP. THE NEXT STOP LIGHT TURNED YELLOW AND I WAS APPLYING THE BRAKES. I FELT A POP IN THE BRAKES AND THE PEDDLE WENT DIRECTLY TO THE FLOOR AND THE VEHICLE DID NOT STOP. I COASTED TO THE NEXT AVAILABLE PLACE THAT I COULD PULL OFF, AND LET THE VEHICLE COAST TO A STOP. I CONTACTED THE DEALER AND THEY CAME TO GET THE VEHICLE. I FOLLOWED THE DEALER DRIVER AS HE DROVE THE VEHICLE BACK TO THE DEALERSHIP. ON THE WAY THE COURTESY DRIVER CAME BACK WITH THE MECHANIC. THEY POPPED THE HOOD AND HE CHECKED IT OUT. WHEN WE GOT BACK TO THE DEALERSHIP I ASKED WHAT THE MECHANIC WAS DOING. HE SAID HE THOUGHT SOMETHING MAY NOT HAVE BEEN CONNECTED FROM THE SERVICE, WHICH WAS NOT THE CASE. THEY INFORMED ME THEY WOULD CALL ME IN THE MORNING WITH WHAT THEY FIND. I HAD MY DAUGHTER IN THE VEHICLE AND WE WERE LUCKY THAT IT DIDN'T HAPPEN AT A BUSY INTERSECTION. MY MAIN CONCERN IS KNOWING MY RIGHTS WHEN I DO GET THE VEHICLE AND MY CONCERN THAT AFTER A 30,000 MILE TUNE UP AND A FULL VEHICLE INSPECTION THAT THIS HAPPENED. I AM CONCERNED WITH THE SAFETY OF MYSELF, FAMILY AND FRIENDS IN THIS VEHICLE. *TR

NHTSA ODI 10622149