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What 604 owners told NHTSA about the 2013 Hyundai Santa Fe Hybrid Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (604)Crash / fire / injury (59)Engine (273)Steering (95)Brakes (62)Electrical system (53)Transmission & drivetrain (52)Fuel system (42)Suspension (23)Body & structure (22)Speed control (21)Visibility & wipers (20)

59 of 604 complaints match · crash/fire/injury only · clear filters · page 3 of 3

Aug 16, 2015Electrical systemEngineFuel systemFire

WHEN DRIVING ON THE FREEWAY, VEHICLE LOST POWER AND SHUT OFF, SMELLED AND SAW SMOKE COMING FROM THE VENTS. PULLED TO SIDE OF ROAD AND OPENED HOOD TO CHECK ENGINE AND FLAMES SHOT OUT, CLOSED HOOD AND TRUCKERS RAN OVER WITH FIRE EXTINGUISHERS AND CALLED FIRE DEPARTMENT. WITHIN 5 MINUTES VEHICLE WAS TOTALLY ENGULFED AND FIRE DEPARTMENT HAD ARRIVED AND COULD ONLY PREVENT FLAMES FROM SPREADING TO SURROUNDING ENVIRONMENT. VEHICLE WAS TOTALLY CONSUMED BY THIS CATASTROPHIC FIRE. CALLED HYUNDAI CORPORATE OFFICES IN CALIFORNIA TO REPORT IT AS THE VEHICLE IS UNDER WARRANTY AND WAS ASKED 'WHAT DO YOU WANT US TO DO?'. RECEIVED THE IMPRESSION THAT THEY WERE NOT GOING TO DO ANYTHING ABOUT THIS.

NHTSA ODI 10748982

Jun 24, 2015BrakesCrash

CAR IN FRONT OF ME STOPPED TO AVOID RUNNING RED LIGHT AT INTERSECTION. I TRIED TO BRAKE AND THOUGHT MY ANTI-LOCK BRAKES WOULD STOP ME BUT THEY FAILED TO WORK PROPERLY AND I HIT THE CAR IN FRONT OF ME. THERE WAS VERY LITTLE DAMAGE TO THE CAR IN FRONT OF ME BUT $8,000 DAMAGE TO MY CAR. I TOOK THE CAR TO THE HYUNDAI DEALER AND ASKED THEM TO CHECK OUT MY BRAKES AND THEY PUT THEIR COMPUTER ON MY CAR AND SAID EVERYTHING WAS OK. I HAVE SINCE TESTED THE "ANTI-LOCK" ON MY BRAKES AND THEY PROVIDE TOO MUCH "ANTI-LOCK" AND I KNOW HOW ANTI-LOCK SHOULD WORK LOCKING AND QUICKLY RELEASING REPEATEDLY UNTIL STOPPING, BUT THESE BRAKES DO NOT WORK LIKE THAT WITH A FEELING OF BEING ON ICE UNTIL JUST BEFORE STOPPING TO WORK LIKE MY PREVIOUSLY CARS HAVE WORKED.

NHTSA ODI 10733134

May 25, 2015SuspensionBody & structureCrash

AS I WAS TRAVELING EAST ON A MAIN ROAD, I TURNED LEFT ON TO A SECONDARY ROAD AT A VERY LOW RATE OF SPEED. I WAS COMPLETELY SHOCKED BY THE IMPACT OF MY VEHICLE WITH A VEHICLE THAT WAS IN THE OPPOSITE LANE, HEADED IN A SOUTHERLY DIRECTION. PRIOR TO THE COLLISION I HAD NO AWARENESS OF THE PRESENCE OF A VEHICLE STOPPED IN THAT LOCATION, AS THE VEHICLE WAS COMPLETELY OBLITERATED FROM MY VIEW BY THE LEFT SIDE VIEW MIRROR. I BELIEVE THAT THE EXAGGERATED SIZE OF THE MIRROR, AND THE LOCATION OF ITS POSITION MADE IT IMPOSSIBLE FOR ME TO HAVE A CLEAR, UNOBSTRUCTED VIEW IN THAT SITUATION. I FEEL THE DESIGN/PLACEMENT OF THE MIRROR WAS DEFINITELY A CONTRIBUTING FACTOR IN THIS ACCIDENT.

NHTSA ODI 10721346

Apr 13, 2015Body & structureVisibility & wipers1 injury

WHILE TRAVELING AT 70 MPH A LOUD EXPLOSION WAS HEARD AND THE PANORAMIC SUNROOF EXPLODED COVERING ME AND MY PASSENGER IN SHATTERED GLASS CAUSING MINOR CUTS TO ONE OF US. NO OBJECT APPEARED TO HIT THE CAR. GLASS COVERED THE OCCUPANTS AS WELL AS ANY FOLLOWING VEHICLES POTENTIALLY CAUSING DAMAGE. NO OBJECT WAS FOUND TO INDICATE THAT THE VEHICLE WAS STRUCK. THE GLASS WAS PUSHED OUTWARDS AS THOUGH IT WAS PUSHED FROM INSIDE THE CABIN. *TR

NHTSA ODI 10705488

Feb 5, 2015Speed controlCrash

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE ATTEMPTING TO PARK THE VEHICLE WITH THE BRAKE PEDAL DEPRESSED, IT ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE AND THEN INTO A SNOW BANK. THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.

NHTSA ODI 10681600

Nov 19, 2014AirbagsBody & structureCrash1 injury

I WAS COMING UP TO A STOP SIGN,DRIVER ON CROSS STREET CUT TURN REAL TIGHT DOING ABOUT 35 OR 40 MILES AN HOUR AND HIT MY CAR HEADON. MY STEERING WHEEL AIR BAG DEPLOYED DEFLATED I WENT OVER THE STEERING WHEEL AND CRACKED MY WINDSHIELD WITH MY HEAD. *TR

NHTSA ODI 10659314

Jun 7, 2014SuspensionElectrical systemAirbagsBody & structureCrash1 injury

PASSED OUT WHILE DRIVING. STRUCK THE REAR PASSENGER SIDE OF ANOTHER CAR WITH THE FRONT DRIVERS SIDE OF SANTA FE. AIRBAGS DID NOT DEPLOY. SANTA FE WAS TOTALED. I SUFFERED A BROKEN NECK IN TWO PLACES AND DISLODGED TWO CERVICAL DISC. NOW HAVING TO GO FOR SURGERY TO REPAIR DISC DAMAGE. HOPEFULLY I WILL REGAIN USE OF LEFT HAND DO TO NERVE DAMAGE. *TR

NHTSA ODI 10596823

Oct 22, 2013Visibility & wipers1 injury

WHILE TRAVELING ON THE HIGHWAY AT 75MPH THERE WAS A LOUD BANG (LIKE AN M80 EXPLODING). I WAS VERY DAZED AND WAS UNSURE WHAT HAD HAPPENED. THE SUNSCREEN WAS CLOSED AND SEEMED TO BE FLAPPING AS IF WIND WAS BLOWING ON IT. I WAS ABLE TO PULL OVER TO THE SIDE OF THE HIGHWAY. WHEN I GOT OUT OF THE VEHICLE I FOUND THAT THE SUNROOF HAD EXPLODED AND THAT THE EDGES OF THE ROOF WERE POINTING STRAIGHT UP. THE SUNROOF WAS CLOSED AT THE TIME OF THE EXPLOSION AND THE TEMPERATURE WAS ABOUT 70 DEGREES. THERE WERE RAIN CLOUDS MOVING IN AND I DO NOT HAVE A GARAGE, SO I WENT RIGHT TO THE DEALERSHIP. I REMEMBER ONE OF THE TECHNICIANS SAYING "WOW, I'VE NEVER SEEN ANYTHING LIKE THAT BEFORE". THE DEALERSHIP INSTALLED PLASTIC CARPET FILM OVER THE HOLE AS THEY DIDN'T HAVE A REPLACEMENT SUNROOF. THE ROOF WAS REPLACED UNDER WARRANTY A FEW DAYS LATER. *TR

NHTSA ODI 10549017

Jul 3, 2013WheelsCrash

I WAS MAKING A RIGHT TURN ON RED AND MY SPEED WAS APPROXIMATELY 5 MILES AN HOUR. THERE WAS A FRONT CURB, THEN A RAMP FOR WHEEL CHAIR ACCESS, AND THEN A SECOND CURB WHICH WAS FURTHER OUT. MY RIGHT FRONT WHEEL CLEARED THE FIRST CURB, BUT CAUGHT THE SECOND CURB. MY CAR FELL ON ITS LEFT SIDE AND SLIDE A FEW YARDS. I WAS NOT INJURED, BUT THE CAR WAS TOTALED. *TR

NHTSA ODI 10523031

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Working with the data? Download all 604 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Hyundai Santa Fe Hybrid Hev verdict →