What 587 owners told NHTSA about the 2013 Ford Taurus

Internal water pump failure caused large amounts of pressure on the the coolant system. When I opened the hood my coolant reservoir cracked and shot hot plastic and coolant at my face.

NHTSA ODI 11483188

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING 55 MPH, THE ENGINE SEIZED WITHOUT WARNING. THE CONTACT STATED PULLED THE VEHICLE OVER ONTO THE LEFT SHOULDER. WHILE ON THE SHOULDER, ANOTHER VEHICLE REAR ENDED THE CONTACT'S VEHICLE. A POLICE REPORT WAS FILED. THE PASSENGER IN THE CONTACT'S VEHICLE SUSTAINED NECK, BACK, AND WRIST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTROL MODULE WAS REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.*BF..*JB

NHTSA ODI 11181993

ON 8/1/15, MY SON, MY FATHER, AND I WERE HEADING BACK FROM VACATION. MY FATHER WAS DRIVING WHEN HE WENT TO ACCELERATE; WE HEARD A "POP" FROM THE ENGINE. MY SON STATED THAT HE SMELT SMOKE. MY FATHER AND I HADN'T AT THAT TIME. NOT EVEN A MINUTE LATER, THE DASHBOARD FLASHED A "SERVICE SOON" AND TO CHECK MANUAL. BEFORE I COULD THUMB THRU THE MANUAL, MY FATHER STATED THAT WE HAD LOST POWER. HE WAS COASTING OVER TO THE SIDE OF THE ROAD WHEN WE BOTH SMELLED SMOKE. SHORTLY AFTER THAT, WE SAW SMOKE AND FIRE FROM THE DRIVERS SIDE HOOD. BEFORE HE HAD THE CAR STOPPED, SMOKE AND FLAMES WERE ROLLING OUT. WE WERE ABLE TO GET EVERYTHING OUT OF THE VEHICLE BUT THE CAR WAS A TOTAL LOSS. I CONTACTED THE DEALERSHIP ALONG WITH FORD MOTOR COMPANY REGARDING THIS ISSUE. MY CAR HAD LESS THAN 33K MILES. IT WAS STILL UNDER FACTORY WARRANTY; HECK I EVEN BOUGHT THE EXTENDED WARRANTY. THE DEALERSHIP AND FORD MOTOR COMPANY AREN'T TAKING RESPONSIBILITY AT THIS TIME.

NHTSA ODI 10748957

I DROVE MY 2013 FORD TAURUS APPROXIMATELY 4 MILES TO MY HOME. AFTER CUTTING THE CAR OFF I NOTICED SMOKE BILLOWING FROM UNDER THE HOOD. I RESTARTED THE CAR TO BACK OUT FROM UNDER MY CARPORT. I CUT THE CAR OFF AND WITHIN SECONDS THE CAR WAS ENGULFED IN FLAMES CAUSING A TOTAL LOSS. THERE WERE NO WARNING SIGNS OR SIGNALS. IT WAS VERY QUICK. MY INSURANCE COMPANY SETTLED THE CLAIM AND IS SUBROGATING WITH FORD. FORD HAS SHOWN NO INTEREST ABOUT SEEING THE CAR, FINDING OUT WHAT HAPPENED OR DETERMINING THE POSSIBLE CAUSE OF THE FIRE. THIS IS VERY DISAPPOINTING AS THIS COULD HAVE BEEN VERY DANGEROUS IF IT HAD HAPPENED WHILE DRIVING, NOT TO MENTIONED IF IT HAD CAUGHT MY HOUSE ON FIRE. I AM VERY DISAPPOINTED WITH FORD AND CHOSE NOT TO PURCHASE ANOTHER FORD, NOR WILL I RECOMMEND ONE. BY THE WAY THE CAR WAS STILL UNDER WARRANTY AND HAD BEEN SERVICED AT THE FORD DEALERSHIP INCLUDING RECALLS. *TR

NHTSA ODI 10569377