What 1,948 owners told NHTSA about the 2013 Ford Fusion Hev

PERIODICALLY WHEN APPLY BRAKE, NO ENGAGEMENT, AS IF I HIT A PATCH OF ICE, THEN THE BREAK ENGAGES.

NHTSA ODI 11217566

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE ADVANCETRAK, POWER TRAIN, UP HILL ASSISTANCE, AND STOP DRIVING WARNING INDICATORS ILLUMINATED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT ACCELERATED TO 35 MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. DURING THE FAILURE, THE BRAKES DID NOT OPERATE PROPERLY AND FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO FORD AUTONATION TORRANCE(3111 PACIFIC COAST HWY, TORRANCE, CA) WHERE IT WAS DIAGNOSED THAT THE AFTERMARKET SECURITY SYSTEM CAUSED THE FAILURES. AFTER REMOVING THE SECURITY SYSTEM FROM THE VEHICLE, THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 35,000.

NHTSA ODI 11174275

BRAKES ARE SLIDING, THE PANEL LIGHTS TURNING ON THE TRANSMISSION LOCKING

NHTSA ODI 11172419

WHEN IN REVERSE WHILE MOVING THE STEERING WHEEL WENT INTO LOCKED POSITION AND BRAKE PEDAL COULD NOT BE APPLIED (IN DRIVEWAY) RESTARTED VEHICLE IN HOPES OF A RESET ONLY THIS TIME WHEN PUT IN REVERSE WARNING LIGHT CAME ON AND SAID TRANSMISSION WAS IN PARK NOT ABLE TO MOVE PREVIOUSLY CAR OVERHEATED IN 96 FEET FROM A COLD START (DRIVEWAY) ALSO 3 OTHER TIMES HAD A POWER ASSIST FAILURE (HIGHWAY IN MOTION) THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR EACH ISSUE AND THEY HAVE FOUND NOTHING

NHTSA ODI 11166679

I HAD JUST LEFT THE GYM AND WAS HEADING HOME. I HAD JUST RESUMED DRIVING AFTER AFTER BEING STOPPED AT A RED LIGHT, WHEN THE VEHICLE IN FRONT OF ME STOPPED SUDDENLY. WHEN I HIT MY BRAKES, IT FELT AS IF MY ABA WAS ENGAGING, BUT INSTEAD I HEARD A POP AND MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. I HAD TO HIT MY BRAKE AGAIN TO STOP MY VEHICLE. THE ROAD WAS CLEAR OF ANY SAND OR GRAVEL, THE WEATHER WAS CLEAR AND IT WAS 27 DEGREASE. MY SPEED WAS APPROXIMATELY BETWEEN 12-20, DUE TO THE FACT STATED ABOVE. I CONTINUED HOME BUT MY BRAKE PEDAL KEPT DROPPING TO THE FLOOR AND I HAD TO HIT THE BRAKE AGAIN TO STOP. I DROVE HOME VERY SLOWLY WITH MY HAZARD LIGHTS ON. AFTER ARRIVING HOME I TURNED OFF THE VEHICLE AND WENT INSIDE. I WAITED A FEW MINUTES AND RETURNED TO MY CAR. I PLACED MY FOOT ON THE BRAKE AND AGAIN THE PEDAL WENT ALL THE WAY TO THE FLOOR. I PUMPED THE BRAKES A COUPLE OF TIMES AND THE PEDAL WOULD DROP BACK DOWN TO THE FLOOR. I NOW HAVE NO BRAKES. NOT ONE SENSOR CAME ON TO WARN ME THAT I HAD A POSSIBLE ISSUE WITH MY BRAKES. NEEDLESS-TO-SAY, THIS WAS A VERY SCARY EXPERIENCE.

NHTSA ODI 11156359

RANDOM FAILURE OF LEFT FRONT BRAKE HOSE FROM BODY LINE TO BRAKE CALIPER. VEHICLE HAD ONLY 66,214 MILES ON ODOMETER. HOSE FAILED WITH ZERO WARNING DURING NORMAL BRAKE USAGE WHILE DRIVING IN STRAIGHT LINE RESULTING IN ALMOST NO BRAKING POWER. ZERO SIGNS OF PHYSICAL DAMAGE TO HOSE. CONTACTED DEALER. DEALER INDICATED THAT ORIGINAL FACTORY P\N WAS OBSOLETED AND A NEW P\N WAS BEING ISSUED. DECIDED TO REPLACE ALL (4) BRAKE HOSES FOR FEAR OF ANOTHER FAILURE. I HAVE RETAINED THE FACTORY PARTS THAT WERE REPLACED.

NHTSA ODI 11143630

WHILE DRIVING 65MPH ON A BACK ROAD LEAVING HARRIS CO. MY CAR STARTED TO SPEED UP WITHOUT ME PRESSING THE PADDLE AND WHEN I PUSHED THE BRAKES I HAD TO PUSH IT SEVERAL TIMES BEFORE IT WOULD WORK AND SLOW DOWN THE CAR. IT PRETTY MUCH MADE US JERK FORWARD WHEN THE BRAKES STARTED TO WORK. I HAVE NEVER HAD THIS HAPPEN UNTIL WEDNESDAY OCT. 24, 2018 AND DON'T KNOW WHO TO CONTACT. I HAD MY DAUGHTER AND NIECE IN THE CAR COMING FROM MY SON FOOTBALL GAME. THAT WAS SCARY AND I HOPE IT DON'T HAPPEN AGAIN.

NHTSA ODI 11142745

I HAVE A RECALL ON MY CAR TO REPLACE THE TRANSMITION CABLE. I HAD THIS SAME PROBLEM BACK IN 2016. I KNEW BACK THEN THAT THIS WAS A BIG ISSUE AND THAT IT WAS A DEFECTIVE RECALL ISSUE AND I PAID $571.25 TO FIX A TRANMISSION SHIFTER CABLE. I STILL HAVE THE RECEIPT AND ALL THE NOTES THAT THE DEALERSHIP WROTE AND IT MATCHES THIS RECALL. I FILED ACOMPLAINT WITH NHTSA AND NO ACTION TAKEN BACK THEN AND I FEEL SINCE THIS IS A RECALL THAT I SHOULD HAVE NEVER PAID OUT OF POCKET FOR THIS RECALL AND I FEEL I SHOULD GET A REFUND FROM FORD. I ALMOST DIED WHEN I LOST CONTROL OF MY GEAR SHIFT AND I HAD MY CHILDREN IN THE CAR WHEN I LOST CONTROL OF MY 2013 FORD FUSION ON 9/16/16. I COULD NOT GET MY CAR GEAR TO SHIFT AT ALL AND IT WAS MOVING BY ITSELF. IF IT WASNT FOR THE EMERGENCY BRAKE ME AND MY TWO CHILDREN WOULD HAVE CRASHED AND GOT INJURED OR IMJURY SOMEONE ELSE. I HAVE ALL MY PAPERWORK AND WOULD LIKE TO SPEAK WITH SOMEONE FROM I KNEW BACK THEN THAT THIS WAS A MANUFACTURER/DEFECTIVE IN 2016, AND RECEIVED A LETTER DATED AUG 2018 THAT THERE IS A RECALL THAT I PAID FULL PRICE TO REPAIR AND FILED A COMPLAINT WITH NHTSA ABOUT IT, BUT NO ACTION WAS TAKEN BACK THEN. I WOULD LIKE TO FULE A COMPLAINT.

NHTSA ODI 11124048

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT INADVERTENTLY STARTED TO ROLL AWAY. THE CONTACT HAD TO FORCEFULLY DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO STOP THE VEHICLE. THE EMERGENCY BRAKE HAD TO BE ENGAGED IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED THAT MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO FRANKLIN PARK LINCOLN, INC. (5272 MONROE ST, TOLEDO, OH 43623, (419) 882-7171) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11115523

POORLY DESIGNED SEAL AROUND BACK-UP CAMERA HOUSING ALLOWS MOISTURE INTO HOUSING, SENDS FAULTY SIGNAL TO ENGINE WHEN VEHICLE IS STARTED AND SHIFTED TO REVERSE ULTIMATELY SHUTTING DOWN THE ENGINE. THIS DOES NOT HAPPEN 100% OF TIME, BUT IT IS CONCERNING. USUALLY OCCURS DURING/AFTER RAIN, SNOW, OR HIGH HUMIDITY DAYS. THIS DESIGN FLAW ALSO DISABLES THE BRAKES, EMERGENCY BRAKE, AND POWER STEERING. VEHICLE DOES NOT TURN ON RIGHT AWAY AND STARTER CONTINUOUSLY CLICKS UNTIL VEHICLE COMPUTER RESPONDS TO START, KEY FAUB IS THE ONLY WAY I HAVE BEEN ABLE TO START THE VEHICLE AFTER THIS EVENT OCCURS. SOMETIMES THE COMPUTER GETS SO JAMMED UP THAT I MUST COMPLETELY DISCONNECT THE BATTERY AND HARD RESTART THE COMPUTER. WHEN THE ISSUE OCCURS THE VEHICLE CANNOT BE STOPPED AND WILL CONTINUOUSLY MOVE BACKWARDS UNTIL IT STOPS ON ITS OWN, IT HITS SOMETHING, OR THE VEHICLE CAN BE STARTED AGAIN. THIS DID HAPPEN TO ME WHILE I WAS PARKED ON A SLIGHT INCLINE AND MY CAR STOPPED AFTER IT ROLLED IN TO A PARKED CAR, LUCKILY NO DAMAGE OCCURED. AS SOMEONE WHO USED TO BE AN AIRBAG DESIGN ENGINEER I DEFINITELY BELIEVE THIS TO BE A SAFETY ISSUE. A MECHANIC AT THE FORD DEALERSHIP I BOUGHT THE VEHICLE FROM INFORMED ME THAT THIS ISSUE IS KNOWN TO FORD(HE FOUND THE INFORMATION ON HOW TO DIAGNOSE, REPAIR, AND WHAT PARTS TO BUY IN THE REPAIR DATABASE) AND I CALLED FORD TO CONFIRM THAT THEY DO KNOW THIS ISSUE. FORD INFORMED ME THAT THEY DO KNOW OF THE ISSUE, BUT IT IS NOT A SAFETY CONCERN. THIS ISSUE COSTS OVER $800 TO FIX AT A DEALERSHIP. MY EXTENDED WARRENTY WON'T COVER THE COST OF THE REPAIR BECAUSE IT IS CONSIDERED "WATER DAMAGE"

NHTSA ODI 11113535

ON NUMEROUS OCCASIONS, I HAVE EXPERIENCED A MOMENTARY LOSS OF CONTROL OF MY CAR WHEN BRAKING. THE CAR ACCELERATES MOMENTARILY AFTER THE BRAKES ENGAGE AND I HAVE TAKEN MY FOOT OFF OF THE ACCELERATOR. THIS PROBLEM OCCURS WHEN DECELERATING AROUND A CURVE , DRIVING DOWNHILL, OR WHEN DECELERATING OVER A BUMP OR OTHER AREA OF RAISED PAVEMENT LIKE MY DRIVEWAY. THESE INSTANCES HAVE OCCURRED ON CITY STREETS, AT SPEEDS UNDER 40 MPH. WHEN IT OCCURS IT FEELS AS IF THE CAR IS ACCELERATING. I WOULD ALSO DESCRIBE THE FEELING AS A SURGE, EVEN THOUGH THE CAR IS BRAKING, AND SHOULD BE SLOWING. I HAVE ALSO DESCRIBED THIS AS A FEELING THAT THE BRAKES SLIP OR STOP WORKING MOMENTARILY AND THEN RE-ENGAGE. THE EXPERIENCE IS FRIGHTENING, AND I AM CONCERNED THAT THE CAR COULD SURGE FORWARD WHILE I AM BRAKING AND RESULT IN A COLLISION OR INJURIES. THE CAR CURRENTLY HAS 26,000 MILES AND I HAVE TAKEN THE CAR IN FOR SERVICE REGULARLY. THESE SURGES RECENTLY HAVE SEEMED LONGER IN DURATION MORE RECENTLY. I HAVE NOTED THIS CONCERN TO MY FORD DEALER AND ASKED THEM TO CHECK THE BRAKES FOR PROBLEMS. THE DEALERSHIP HAS TOLD ME THAT THEY COULD NOT REPLICATE THE SURGE OR SKIDDING SENSATION. THIS IS NOT A SAFE CONDITION.

NHTSA ODI 11096454

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE WARNING INDICATOR ILLUMINATED FOR THE COOLANT TEMPERATURE, WHICH WAS INCREASING. THE VEHICLE FAILED TO ACCELERATE ABOVE 5 MPH. THE CONTACT STATED THAT THE ENGINE WAS TURNED OFF AND RESTARTED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER (HOLLINGSWORTH RICHARDS FORD, 778 FLORIDA BLVD, BATON ROUGE, LA 70806, (225) 927-5555) WHERE IT WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS UNSURE IF THE REMEDY CAUSED THE FAILURES BECAUSE THE VEHICLE HAD NO FAILURES PRIOR TO THE RECALL REMEDY. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS INCLUDED IN EXTENDED WARRANTY CAMPAIGN NUMBER: 14N02 (ABS VEHICLE SPEED SIGNAL RELATED COMMUNICATION LOSS THAT DISABLES OBDII SYSTEM MONITORS). THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER FOR OVER A WEEK WITHOUT DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 11091256

DURING BREAKING AT APPROX. 15-20MPH THE BREAK PEDAL BECAME VERY SOFT AND LOST MOST (90%) OF THE BREAKING POWER. THE DASH BREAKING AND STABILITY CONTROL WARNING LIGHTS FLASHED. THE ELECTRONIC EMERGENCY BREAK ENGAGED AND WOULD NOT DISENGAGE. CAR HAD TO BE TOWED TO LOCAL DEALERSHIP.

NHTSA ODI 11084409

WHILE BRAKING USING LIGHT TO MEDIUM PRESSURE (AND, THUS, WHILE THE CAR IS USING REGENERATIVE BRAKING), IF I HIT A POTHOLE OR BUMP JUST RIGHT, THE CAR WILL SURGE FORWARD AS IF THE ACCELERATOR WAS PUSHED. (AND, OF COURSE IT WASN'T.) THE PROBLEM IS RELATIVELY INTERMITTENT, BUT THAT DOESN'T MEAN IT IS NONEXISTENT. QUITE THE OPPOSITE; IT CAN BE RECREATED AS LONG AS THE CONDITIONS ARE CORRECT (AS DESCRIBED ABOVE). EVEN WHEN YOU RECREATE THE EXACT CONDITIONS, IT IS STILL INTERMITTENT (BUT, AGAIN, THAT DOESN'T MEAN NONEXISTENT). FORD HAS LOOKED AT THE PROBLEM REPEATEDLY AND DEEMED IT "UNABLE TO RECREATE." THIS IS A FALSEHOOD; THE PROBLEM WAS RECREATED ONCE WITH A DEALER DRIVING THE CAR. ALSO, FORD GAVE ME A DATA RECORDER UNIT AND, USING THAT, I WAS ABLE TO RECREATE THE PROBLEM WHILE THE RECORDER RAN. WHEN THEY RETRIEVED THE DATA, FORD CLAIMED THE CAR "PERFORMED AS EXPECTED." FORD REFUSED TO EXPLAIN WHETHER THAT MEANT THE CAR DID NOT SURGE OR WHETHER IT APPEARED TO SURGE, BUT THE SURGE APPEARED TO BE CALLED FOR. FORD REFUSED TO RELEASE THE RAW "FLIGHT RECORDER" DATA TO ME. FORD REFUSES TO FURTHER ADDRESS THIS PROBLEM. OUT-OF-CONTROL SURGING IS A DANGEROUS AND SERIOUS PROBLEM AND THIS PROBLEM REMAINS UNRESOLVED. I HAVE DOCUMENT EVERY STEP OF THE WAY AS I HAVE ATTEMPTED TO RESOLVE THIS. I ATTACH BELOW A LETTER I WROTE A YEAR AGO THAT BOTH DETAILS WHAT I HAD BEEN THROUGH AND THE PROBLEM ITSELF. I WOULD BE HAPPY TO PROVIDE MUCH MORE. THE DATE I PUT BELOW IS ONLY AN APPROXIMATION. I'M NOT SURE EXACTLY WHEN IT STARTED, BUT IT HAS BEEN GOING ON FOR YEARS.

NHTSA ODI 11081380

REAR BRAKES NEED REPLACEMENT AT ONLY 22,500 MILES. ALTHOUGH HAVING BEEN THE SUBJECT OF AN OWNER COMPLAINT DURING THE WARRANTY PERIOD, THE DEALER REFUSES TO TAKE ANY POSITIVE ACTION AND STATES THEY ARE A CONSUMABLE ITEM.

NHTSA ODI 11066983

PREMATURE AND SUDDEN REAR BREAK FAILURE OF BOTH PASSENGER AND DRIVER SIDE: SINCE PURCHASE CAR SHOWED MODERATE VIBRATION UPON HEAVY BREAKING BUT APPEARED TO FUNCTION NORMALLY PRIOR TO TOTAL REAR BRAKE FAILURE. A SUDDEN SCREECHING NOISE SHOWED UP COMPING FROM THE REAR OF THE VEHICLE ALONG WITH A NOTICEABLE LOSS OF BREAKING POWER. UPON IMMEDIATE VISUAL INSPECTION THE REAR BREAK PADS WERE COMPLETELY WORN WITH ONLY 18,983 MILES SINCE PURCHASED IN 2014. THE WORN PADS SHOWED TO CAUSE IMMEDIATE AND SIGNIFICANT DAMAGE TO THE BREAK DISCS. PREMATURE WEAR AND DAMAGE TO THE DISCS WERE NOT COVERED BY THE VEHICLE'S WARRANTY AS THE VEHICLE EXCEEDED IT FOR 4 MONTHS OR ANY CURRENT RECALL.

NHTSA ODI 11047792

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE REAR BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE CONTACT WAS CONCERNED THAT THE REAR BRAKE PADS NEEDED TO BE REPLACED AFTER ONLY 22,000 MILES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

NHTSA ODI 10980400

MY 2013 FORD FUSION HAS21,000 MILES ON IT AND THE FORD PEOPLE TELL ME IT NEEDS REAR BRAKES I HAVE A2009 SAME MODEL THAT I HAD BRAKES REPLACED AT 60,000 WHEN I ASK THE FORD PEOPLE WHY I GET NO ANSWER . I THINK THEY HAVE A SAFETY PROBLEM WITH THE BRAKE PADS .CAN YOU HELP ME.?

NHTSA ODI 10979380

TODAY MY BRAKE PEDAL WENT DOWN TO THE FLOOR . WHEN I STARTED MY VEHICLE . THE ABS LIGHT CAME ON. NO HILL SIDE START.. SERVICE ADVANCE TRACTION. I HAVE REPLACED ALL . BRAKE PADS, SHOCKS ,AND HAD ROTOR WORKED ON. ABS HAS GOTTEN WORST. I TOOK MY CAR TO THE NEAREST FORD SHOP. I ASKED THEM TO CHECK IT OUT AND REPLACE MY ABS SENSOR.

NHTSA ODI 10968681

MY ABS KEEP COMING ON IT GIVES THREE WARNING. CHECK ADVANCE TRACTION, NO HILL SIDE START. IT CLEAR ONCE LIGHT GO OFF. THE BRAKE THUMP. THEIR IS A SPRING NOISE THE STEERING BECOME BIND UP. THIS HAPPEN AFTER THE CAR MOVES ANY DISTANCE WHEN IT IS DECIDE TO.

NHTSA ODI 10967639

I HAVE HAD MY FORD FUSION FOR 6 MONTHS. OVER THE LAST 2 MONTHS I HAVE HAD ISSUES WITH BRAKING. THE BRAKES FAIL FOR A SPLIT SECOND JUST BEFORE COMING TO A COMPLETE STOP TO ADD TO THAT IT SOMETIMES DECIDES TO SURGE AND LURCHES FORWARD JUST BEFORE IT STOPS. IT HAS BEEN IN AND OUT OF THE FORD DEALER FOR REPAIR, THE FIRST FEW TIMES I WAS TOLD NOTHING WAS WRONG. THE LAST TIME, THEY DECIDE TO REPLACE THE THROTTLE BOTTLE AND A MODULE. FOR A FEW DAYS THE CAR SEEMED TO BE DOING BETTER UNTIL TODAY WHEN PULLING INTO MY DRIVEWAY. AS I WAS STOPPING TO PARK, THE CAR LURCHED FORWARD INTO A PILE OF WOOD. IF THIS HAD BEEN AT AN INTERSECTION OR SOMEONE CROSSING IN FRONT OF ME THIS COULD HAVE BEEN FATAL. I AM NOW SCARED TO DRIVE THE CAR AT ALL! LET ALONE LET MY TEEN DRIVE BEHIND THE WHEEL. I AM OUT OF OPTIONS! I CANNOT REFINANCE ANOTHER CAR.

NHTSA ODI 10957385

WEAR OR CORROSION ON THE FRONT SPEED SENSOR HARDNESS LED TO THE DISABLING OF ALL TRACTION/STABILITY CONTROL, REAR PARK ASSIST, ABS AND AIRBAG OPERATION.

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WIFE WAS DRIVING THE CAR TO WORK APPROACHING A STOP SIGN TO A VERY BUSY HIGHWAY. SHE WENT TO APPLY THE BRAKE WHEN SHE DISCOVERED THAT THE BRAKES HAD COMPLETELY FAILED, STEERING CONTROL HAD BEEN LOST AND THE PARKING BRAKE HAD BEEN DISABLED AS WELL. BASICALLY ALL MEANS OF BRINGING THE VEHICLE TO A CONTROLLED STOP HAD FAILED AT THE SAME TIME. BEING UNABLE TO BRING THE CAR TO A STOP IT CARRIED HER OUT IN THE HIGHWAY WERE LUCKILY THE LARGE TRUCK COMING DOWN THE ROAD WAS PAYING ATTENTION AND MANAGED TO SWERVE AROUND HER. SHE WAS ABLE TO GET THE CAR TO COME TO AN EVENTUAL STOP AT WHICH TIME SHE CALL ME AND I CAME TO LOOK AT IT. I WAS ABLE TO CONFIRM THAT THE CAR HAD NO BRAKES, POWER STEERING WAS LOST AND THAT THE PARKING BREAK WAS IN FAILURE AS WELL. WE HAD THE CAR TOWED TO BILLY HOWELL FORD WHERE THEY INITIALLY TOLD US THAT THEY SUSPECTED THAT THE WIRING HARNESS HAD GONE TO GROUND BUT FOUND OUT LATER THAT THE ABS MODULE FAILED WHICH HAS CONTROLS INTO THE STEERING AND PARKING BRAKE SYSTEM WHICH IS WHY THOSE FAILED AS WELL. I OPENED A CASE WITH FORD GIVEN THE NEAR CATASTROPHIC NATURE OF THE FAILURE AND ASKED THEM WHAT ARE OPTIONS WERE TO TRADE THE CAR IN BECAUSE I DIDN'T WANT ANYONE IN MY FAMILY GOING BACK INTO THE VEHICLE. I WAS TOLD BY FORD THAT THE CAR DOESN'T QUALIFY FOR BUY BACK SINCE IT IS A 2013 AND THAT I DID NOT QUALIFY FOR ANY PROGRAMS. EXPLAINED TO FORD THAT I WAS NOT LOOKING FOR A BUY BACK BUT JUST FOR THEM TO WORK WITH THE DEALER TO ALLOW ME TO TRADE IT IN FOR WHAT I OWE WHICH IS NOT FAR FROM THE TRADE IN VALUE. THE DEALER TOLD ME THAT THERE IS NOT AN ACTIVE RECALL ON THE FAILURE WE EXPERIENCED SO WE WOULD HAVE TO PAY APPROXIMATELY $2,000 TO HAVE IT REPAIRED AS WELL.

NHTSA ODI 10906801

INITIAL FAILURE OF PARKING BREAK SWITCH WARNING LIGHT (AND SWITCH ITSELF) FOLLOW BY WIRE HARNESS FAILURE UNDER DASH DUE TO WIRES RUBBING AGAINST EXPOSED STEEL DASH FRAME CAUSING UNKNOWN ADDITIONAL ISSUES, INCLUDING ACTIVATION OF DASHBOARD CHECK ENGINE LIGHT. FAILURES HAPPENED OVER TIME AS WIRING BECAME FRAYED AND FINALLY CAUSED A SERIES OF SHORT CIRCUITS. THE WIRING HARNESS FAILURE WAS REPORTED TO FORD CUSTOMER SERVICE - CASE NUMBER CAS-10375276-L2-W7-J7. NO ACTION WAS TAKEN OTHER THAN A FOLLOW-UP EMAIL FROM THE DEALER'S SERVICE MANAGER SUGGESTING I HOLD ON TO THE PAPERWORK IN THE EVENT OF A RECALL. NOTE THAT THE MECHANIC INFORMED THE SERVICE DEPARTMENT THAT "I'VE SEEN THIS BEFORE". THE CAR HAS ABOUT 62,200 MILES ON IT AND IS ONLY 3 YEARS OLD. GIVEN THE COMPUTERIZED NATURE OF THIS CAR, A COMPUTER WIRE HARNESS FAILURE IS CLEARLY A SAFETY HAZARD WORTH INVESTIGATION. MY GUESS IS THAT THERE ARE SEVERAL POSSIBLE SIMPLE FIXES, INCLUDING RE-ROUTING THE WIRE HARNESS, LINING THE STEEL FRAME WITH A RUBBER COATING AND SIMILAR APPROPRIATE STEPS THAT COULD BE TAKEN.

NHTSA ODI 10898427

CAR LURCHES FORWARD WHEN BRAKING AS IF THE REGENERATIVE BRAKING SHUTS OFF MOMENTARILY AND TURNS BACK ON. HAPPENS WHEN GOING OVER SOME BUMPS AND DURING TURNS. IT IS MOST NOTICEABLE WHEN MAKING LEFT TURNS IN A TURN AROUND IN A SEPARATED HIGHWAY WITH A MEDIAN, WHERE YOU NEED TO SLOW DOWN QUICKLY, MAKING A LEFT TURN AND BRAKING AT THE SAME TIME, SO LESS THAN MAYBE 30 MPH. IT IS FRIGHTENING WHEN IT HAPPENS, AND I'M AFRAID I WILL RUN INTO SOMEONE IN FRONT OF ME. I'VE TAKEN IT TO THE DEALER FEB 4, 2016. THE DEALER COULD NOT REPRODUCE. I DON'T BELIEVE THEY PUT MUCH TIME INTO FINDING IT AS THE MILEAGE IN AND OUT ARE THE SAME. THE DEALERSHIP DID A PCM UPDATE BUT THAT DID NOT FIX THE PROBLEM. I READ A COMPLAINT FROM ANOTHER OWNER AND IT DESCRIBES THIS PROBLEM WHICH PROMPTED ME TO FILE MY OWN COMPLAINT. THIS IS A DAILY OCCURRENCE. IT HAS BEEN GOING ON FOR AT LEAST A YEAR. DOES NOT SEEM TO BE GETTING WORSE.

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