What 1,948 owners told NHTSA about the 2013 Ford Fusion Hev

THIS PAST SUNDAY OUR SON DROVE OUR FUSION LESS THAN 1.5 MILES TO CHURCH, PARKED IT AND WENT INSIDE. AROUND 5 MINUTES LATER, SOMEONE SAW SMOKE COMING OUT OF IT. THE ENGINE COMPARTMENT CAUGHT ON FIRE. THE CAR HAD NOT BEEN DRIVEN BEFORE THAT SINCE THURSDAY EVENING. THE CAR HAD THE RECALL WORK DONE OVER 2 YEARS EARLIER WHEN WE PURCHASED IT FOR THE COOLANT ISSUE SUSPECTED OF ENGINE FIRES. THE CAR HAD NO OTHER ISSUES AND HAD IT'S STATE INSPECTION A LITTLE OVER A MONTH AGO. OUR INSURANCE COMPANY HAS DECIDED NOT TO CONDUCT AN INVESTIGATION AS TO THE CAUSE. IS THIS SOMETHING YOU WOULD BE INTERESTED IN INVESTIGATING?

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TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A TRAFFIC LIGHT, WHEN DEPRESSING THE ACCELERATOR PEDAL AND SAW SMOKE EXITING FROM THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE PARKED AT A NEARBY PARKING LOT, THEN DEPRESS BUTTON TO OPEN THE HOOD AND SAW FIRE EXITING THE HOOD. THE CONTACT CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. THE POLICE WAS CONTACTED BUT NOT REPORTS WERE FILED. THE CONTACT STATED NO ONE WAS INJURED OR SEEK MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.

NHTSA ODI 11338194

I PURCHASED MY VEHICLE IN DECEMBER 2018. FORD COMPLETED THE 17S09 RECALL IN AUGUST 2018, WHICH WAS RELATED TO COOLANT SYSTEM ISSUE CAUSING THE ENGINE TO OVERHEAT. THE DAY AFTER I PURCHASED MY CAR IN DECEMBER 2018, THE CAR OVERHEATED AND BROKE DOWN. THE FORD DEALERSHIP WHERE I PURCHASED (HENNESSY FORD IN ATLANTA, GA) TOWED IT BACK AND "REPAIRED" THE ISSUE AGAIN. I'VE CONTINUED TO RECEIVE ERROR MESSAGES ABOUT THE ENGINE COOLANT FOR THE DURATION OF MY TIME IN THE VEHICLE. LAST WEEK ON 6/12/20 I DROVE MY CAR HALF A MILE AND IT BROKE DOWN AGAIN BECAUSE THE ENGINE OVERHEATED. I HAD IT TOWED TO A MECHANIC WHO CONFIRMED THAT IT WAS BECAUSE OF THE COOLANT SYSTEM ISSUE UNDER THE FORD 17S09 RECALL. BECAUSE IT'S BEEN 12 MONTHS SINCE THE REPAIR, FORD IS REFUSING TO FIX THE CAR UNDER THE WARRANTY OF THE RECALL REPAIR PERFORMED IN 2018. AND NOW I AM BEING TOLD THAT IT NEEDS A COMPLETELY NEW ENGINE AT THE TUNE OF $7,000. *TR

NHTSA ODI 11329351

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING 40 MPH, THERE WAS AN ODOR OF BURNING WIRES THAT WAS EMITTED THROUGH THE VEHICLE VENT. THE DRIVER COASTED TO THE SIDE OF THE ROAD, POP THE VEHICLE HOOD AND NOTICED SMOKE AND FLAME WAS COMING FROM THE ENGINE COMPARTMENT. A PERSON CAME AND EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT ALSO EXTINGUISHED THE FIRE AND FILE A REPORT. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TOW YARD AND THEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED AND INFORMED THE CONTACT THAT THE WATER PUMP, THE HEADS CRACK DUE TO THE EXTREME HEAT THAT SPILL OUT OIL WHICH CAUSE THE FIRE. THE WATER PUMP THE PULLEY AND HEADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

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CYLINDER HEAD LEAKED OIL CAUSE FIRE

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TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING, THE CONTACT NOTICED SMOKE UNDER THE HOOD, WHICH STARTED OUT LIGHT COLORED AND THEN BECAME VERY DARK. THE CONTACT NOTICED FLAMES UNDER THE HOOD AND QUICKLY COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AS IT BURST INTO FLAMES AND BURNED TO THE GROUND. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS STILL AT THE SCENE. THE CONTACT CALLED WORLD FORD PENSACOLA (6397 PENSACOLA BLVD, PENSACOLA, FL 32505, (850) 476-9050) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE DEALER STATED THAT AN APPOINTMENT WOULD BE SCHEDULED AND THEY WOULD CALL HER BACK; HOWEVER, THEY NEVER DID. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS24690899. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

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TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE MADE POPPING SOUNDS AND SMOKE APPEARED UNDERNEATH THE HOOD. ALSO, THE OVERHEATING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND, WITHIN SECONDS, BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOTALED AND TOWED TO A TOW YARD. THE CONTACT CALLED A PLUS AUTO SALES AT 513-759-5470 (LOCATED AT 9253 CINCINNATI COLUMBUS RD, WEST CHESTER, OH 45069) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING) THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 90,000.

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I WAS DRIVING ABOUT 45 MPH AND THE DRIVER SIDE DOOR OPENED ON IT'S OWN AND I CAN NOT GET IT TO SHUT NOW. WHEN THE DOOR OPENED I GRABBED FOR IT AND IT SWUNG BACK AND SMACKED MY ARM AND HAND AND THEY ARE SWOLLEN BRUISED AND SORE. THE DOOR AJAR INDICATOR LIGHT UP AND THE DINGING STARTED TO ALERT ME THE DOOR WAS OPEN. WENT TO A NEAR BY FORD DEALERSHIP AND THEY INFORMED ME THAT MY VEHICLE WAS NOT LISTED ON THE RECALL. THIS HAS BEEN AN ONGOING ISSUE WITH THE WHOLE ELECTRICAL SYSTEM NOT FUNCTIONING PROPERLY. ONE EVENING I PUT MY CAR IN DRIVE TO LEAVE A PARKING GARAGE AND IT WOULD GO IN REVERSE WHILE IN DRIVE (REVERSE CAMERA IS ON THE WHOLE TIME) AND WHEN I PUT IT IN DRIVE IT WOULD DRIVE IN REVERSE. I HAD TO DRIVE HOME WITH MY GEAR IN REVERSE JUST SO I COULD DRIVE FORWARD.*DT *TP

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I WAS HIT FROM BEHIND WHILE STOPPED READY TO TURN IN TO MY DRIVE WAY PICKUP HIT ME ABOUT 40 MILE PER HR.PUSH ME ACROSS THE STREET INTO SOME MEDAL PIPES WHY DID THE AIR BAG DID NOT GO OFF?????I WAS ON A STATE HIGHWAY

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TAKATA RECALL. I HAD A REAR END ACCIDENT WITH FRONT END DAMAGE ALSO. THE AIRBAGS DID NOT DEPLOY AT MORE THEN 40 PLUS MILE INPACK WHAT HAPPEN? CAR WAS STATIONARY WAITING TO MAKE A LEFT HAND TURN ON A HIGHWAY. HELP!

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TWO WEEKS AGO I WAS HEADING TO WORK. RIGHT BEFORE I GOT ON THE HIGHWAY MY CAR BEGAN TO SMOKE. NO ALARMS WENT OFF, SO I PULLED OVER TO SEE WHAT IT COULD BE THE REASON MY CAR STARTED SMOKING. WHEN I LIFTED UP THE HOOD SMOKE CAME ROLLING OUT AND I SEEN FIRE UNDER THE ENGINE. I CALLED 9-1-1 AND THEY SEND THE FIRE DEPARTMENT OUT TO PUT OUT THE FIRE. CAR IS TOTAL LOST

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FORD HAS YET TO REMEDY A SOLUTION FOR THE TRANSMISSION CABLE SHIFTER ON THE FORD FUSION. MY VEHICLE SHIFTER IS IN THE PARK POSITION, HOWEVER, THE DASHBOARD DISPLAYS THAT THE CAR IN IN NEUTRAL. PREVIOUSLY, I HAD PARKED MY CAR, SHUT OF THE IGNITION AND EXITED. MY CAR PROCEEDED TO MOVE BACK AND STRUCK MY HUSBAND'S CAR. LUCKILY, IT WAS ONLY MY HUSBAND'S CAR AND NOT ANOTHER VEHICLE, OBJECT, OR PERSON. THIS ISSUE INITIALLY WAS ANNOUNCED IN JULY OF 2018. I RECEIVED A LETTER IN THE MAIL OF MAY 2019. CURRENTLY, MY CAR WILL NO LONGER OPERATE. THE SHIFTER WILL NOT MOVE AT THIS POINT, THEREFORE, I'M UNABLE TO OPERATE MY CAR. WHEN I CONTACTED MULTIPLE FORD DEALERSHIPS IN THE AREA, AS WELL AS CORPORATE, I WAS TOLD THAT THERE IS NOTHING THAT CAN BE DONE AT THIS POINT AND THAT FORD WILL ADMINISTER AN ADDITIONAL LETTER WHEN THE ISSUE CAN BE ADDRESSED. MONTHS HAVE PASSED AND FORD HAS DONE NOTHING. THE SAFETY LETTER ADVISED, THAT FORD'S "COMMITMENT, TOGETHER WITH YOUR DEALER, IS TO PROVIDE THE HIGHEST LEVEL OF SERVICE AND SUPPORT. SADLY, THIS IS NOT THE CASE.

NHTSA ODI 11241231

MY MID SEAT BELT ON BACK SEAT TIGHTEND UP, NOT ABLE TO RELEASE ON THE BUCKLE MY SON GOT CAUGHT I HAD TO CUT THE BELT HE WAS SUFFOCATING HIM, NEED TO REPLACE THE BELT COVINA FORD SAID IS ABOUT $400, TO REPLACED,

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THE DOOR LATCHES STOP LATCHING AND NOT EVEN A LOCKED DOOR SECURES THE LATCH AND YOUR FAMILY MEMBER MAY FALL OUT OF THE CAR.

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I WAS DRIVING MYSELF TO MY EMT SALARY, FULL BENEFIT JOB WHEN MY CAR BEGAN TO SMOKE. WHEN I PULLED OVER AND LIFTED THE HOOD FLAMES CAME ROARING OUT. I PERSONALLY WAS ABLE TO PUT IT OUT BEING A FORMER FIRE FIGHTER. NOW INSURANCE SAYS THEY CAN NOT COVER THIS DUE TO IT BEING AN ENGINE FAILURE. DESPITE FULL COVERAGE, GAP INSURANCE, AND FIRE CASUALTY INSURANCE THEY COULD NOT PAY OUT FOR A NEW ENGINE. ONLY THE FIRE DAMAGE DONE UNDER THE HOOD AND NOTHING ELSE. THE DEALERSHIP EXPLAINED I NEEDED AN ENTIRELY NEW ENGINE PUT IN AND THAT IT WOULD COST 7,000.00. I HAD THIS CAR LESS THEN 6 MONTHS WHEN IT CAUGHT FIRE. I ALSO HAVE 11,000.00+ LOAN OUT ON THIS CAR. I FILED A CLAIM WITH FORD MOTOR AND THEY HAVE IGNORED ALL MY ATTEMPTS. I AM UNABLE TO GET ANOTHER LOAN DUE TO ALREADY HAVING AN OPEN CAR LOAN AND NOT ENOUGH CREDIT. I LOST MY JOB AS A RESULT TO NOT BEING ABLE TO AFFORD A RENTAL AFTER BLOWING THROUGH MY ENTIRE SAVINGS FOR ONE. I TEMPORARILY LOST CUSTODY OF MY SON DUE TO NOT TRANSPORTATION TO HIS SCHOOL. I LOST MY HOME DUE TO NOT HAVING MY FULL TIME JOB ANYMORE. I AM NEARING THE POINT OF LIVING ON THE STREETS. I LOST MY EMOTIONAL SUPPORT ANIMAL DUE TO HAVING NO HOME. PLEASE HELP A SINGLE MOTHER COME BACK FROM SUCH A LOSS. *JS

NHTSA ODI 11217114

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE CONTACT NOTICED SMOKE EMERGING FROM THE REAR OF THE VEHICLE. UPON EXITING THE VEHICLE, THE CONTACT OPENED THE HOOD AND OBSERVED FLAMES BEHIND THE ENGINE. THERE WERE NO INJURIES DUE TO THE FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11208109

TL* THE CONTACT OWNED A 2013 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE WAS PUSHED INTO ONCOMING TRAFFIC, WHICH LEAD TO A HEAD ON COLLISION. THE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES, RECEIVED MEDICAL ATTENTION, AND LATER DIED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 55 MPH, THE CONTACT RECOGNIZED SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER ONTO THE SHOULDER. WHEN THE CONTACT OPENED THE HOOD, SOMETHING FELL FROM THE ENGINE ONTO THE GROUND AND THE ENGINE CAUGHT FIRE. A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOTALED AND TOWED TO A TOW LOT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 16,000.

NHTSA ODI 11194998

THE SHIFTER CABLE BUSHING FAILED,CAUSING INACCURATE GEAR SELECTION,RESULTING IN CAR ROLLING DOWN MY DRIVEWAY, CROSSING THE STREET AND CRASHING INTO MY NEIGHBORS TREE. DAMAGE INCLUDED THE REAR BUMPER, THE TREE, NO ONE WAS HURT BUT IT COULD HAVE BEEN A LOT WORSE. FORD HAS A RECALL FOR THE SAME YEAR, AND MODEL, BUT INSIST THAT MY CAR IS NOT IN THE LIST. THIS INCIDENT HAS COST TO DATE ALMOST A THOUSAND DOLLARS TO FIX. THE LOSS OF CONFIDENCE REGARDING THE SAFETY OF THIS VEHICLE CANNOT BE MONETIZED.

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I CRASHED MY CAR INTO A LIGHT POLE BECAUSE THE TRANSMISSION CABLE BROKE WHILE TRYING TO TURN AROUND. I PLACED THE CAR IN REVERSE TO COMPLETE A TURN ON S. BOYLE AVENUE IN ST. LOUIS BUT WHEN I PRESSED THE GAS TO GO BACKWARD, THE CAR WENT FORWARD INTO THE POLE. THE TRANSMISSION STAYED IN DRIVE WHEN THE CABLE BROKE AND CAUSE SIGNIFICANT DAMAGE TO MY FRONT FASCIA AND GRILL. I AM REPORTING THIS BECAUSE FORD SENT A RECALL NOTICE AND WOULD NOT REPAIR MY CAR DUE TO THE DAMAGE RESULTING FROM A KNOWN DEFECT. THE RECALL NOTICE SAID NO ACCIDENTS OCCURRED FROM THIS RECALL AND I HAD TO CORRECT THE RECORD. FORD'S CABLE DEFECT DID CAUSE MY CRASH AND VEHICLE DAMAGE. FORD HAS COMPLETED THE CABLE RECALL BUT WILL NOT REPAIR THE RESULTING DAMAGE TO MY CAR.

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I WAS DRIVING DOWN THE STREET. MY CAR HAD NO SIGNS OF TROUBLE. SUDDENLY SMOKE STARTED COMING FROM THE HEAT VENTS ON THE DASH. I WAS ABLE TO PULL INTO A PARKING LOT AND GET OUT OF THE VEHICLE. AT THIS TIME I SAW FLAMES COMING OUT FROM UNDER THE HOOD. I CALLED 911. BY THE TIME OF ARRIVAL OF THE FIRE DEPT THE CAR WAS FULLY INVOLVED IN FLAMES.

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ON JANUARY 3RD 2019 AROUND 5AM, I SAW A SIGNAL SAYING "ENGINE COOLANT OVER TEMPERATURE" AND ANOTHER ONE REGARDING THE STEERING WHEEL. I THEN NOTICED THAT MY STEERING WHEEL WAS LOCKED BUT I MANAGED TO PARK ON THE SIDE OF THE HIGHWAY. A VEHICLE BEHIND ME NOTIFIED ME THAT THERE WAS A FIRE. MY VEHICLE CAUGHT ON FIRE LESS THAN 24 HOURS AFTER LEAVING FORD SERVICE DEPARTMENT FOR AN OIL CHANGE. RECORDS ALSO SHOW THAT MY VEHICLE WAS PART OF A RECALL REGARDING THE ENGINE COOLANT, THAT MAY LEAD TO FIRE. I RECEIVED THAT RECALL LETTER DAYS AFTER MY CAR BROKE DOWN DUE TO AN ENGINE COOLANT RELATED ISSUE AND TOWED MY VEHICLE TO THE NEAREST REPAIR SHOP IN 2017. AFTER RECEPTION OF THAT RECALL LETTER, I ALSO MADE SURE TO TAKE MY VEHICLE TO FORD SERVICES, WITH THE INVOICE OF THE REPAIR THAT HAD JUST BEEN DONE. THEY TOOK MY CAR TO THEIR SHOP AND REASSURED ME THAT THE RECALL ISSUE WAS RESOLVED BY THE RECENT REPAIR AND FILED FOR A REIMBURSEMENT CHECK FROM FORD, THAT I HAVE RECEIVED. AS OF TODAY, WHEN I PUT MY VIN NUMBER TO VERIFY THE RECALL, IT SAYS "INCOMPLETE". I FILED A CLAIM THROUGH FORD ON JANUARY 4TH 2019, A DAY AFTER THE FIRE AND HAS YET TO HEAR FROM THEM.

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OVERHEATING OF THE ENGINE CYLINDER HEAD - CYLINDER HEAD CRACKED CAUSING OIL LEAK AND ENGINE FIRE. FORD REFUSES TO REPAIR UNDER RECALL 17S09

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE CONTACT PULLED INTO THE PARKING LOT AT HER JOB, THE VEHICLE STARTED SMOKING. THE VEHICLE CAUGHT FIRE UNDER THE HOOD AND EXPLODED WITH PARTS LANDING INTO THE STREET AND ONTO OTHER PARKED VEHICLES. THERE WERE NO INJURIES. THE POLICE DEPARTMENT STATED THAT THE CONTACT COULD RETRIEVE THE INCIDENT REPORT AFTER CHRISTMAS. THE BURNED OUT VEHICLE PLANNED TO BE TOWED AWAY BY THE CONTACT'S FINANCE COMPANY. THE DEALER WAS NOT CALLED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY SINCE IT HAD OVER 56,000 MILES. THE MANUFACTURER SUGGESTED THE CONTACT CHECK WITH HER INSURANCE COMPANY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 98,000.

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I WAS DRIVING DOWN THE ROAD AND, WHILE PARKED AT A STOPLIGHT, NOTICED SMOKE BILLOWING OUT FROM UNDERNEATH MY HOOD. I PULLED OVER AND HAD MY CAR TOWED TO A MECHANIC. MY MECHANIC SAID THERE WAS A PROBLEM WITH FLUIDS LEAKING FROM MY ENGINE AND THAT IT WAS HIGHLY DANGEROUS, ROUTINELY RESULTING IN FIRES. MY MECHANIC DIRECTED ME TO A RECALL 12S41 THAT COVERS 2013 FORD FUSIONS AND SAID IT WAS A MATCH. HOWEVER, FORD HAS DENIED MY CLAIM CITING MY CAR WASN'T COVERED WITH THE RECALL. MY CAR ALMOST CAUGHT FIRE (MY MECHANIC THINKS IT MIGHT HAVE BRIEFLY IGNITED) AND I WOULD LIKE THE PROBLEM FIXED BY FORD UNDER THIS RECALL.

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