What 1,948 owners told NHTSA about the 2013 Ford Fusion Hev

The steering wheel seems to have a sensor that makes the car goes side by side and it is really unsafe. I see there is a lot of recalls for Fusions on steering wheel problems but my car is not on this list. Really unsafe to drive. Is not a one time incident. The failure is every day

NHTSA ODI 11615477

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 30 MPH and making a left turn, the steering wheel became very firm. The contact stated that the power steering failure message displayed. The vehicle was taken to the residence and inspected. The contact’s friend used a hand-held diagnostic tool to diagnose the vehicle. where it was revealed that the power steering and the left and right speed sensors had failed and that one of the gear motor bolts was missing and the other was corroded. The vehicle was not diagnosed or repaired. The contact believed that the failure was linked NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was notified of the failure. The failure mileage was 107,912.

NHTSA ODI 11610430

Steering wheel has bolt recall issue that neglects this vehicle but offers recall repair on more more modern vehicles made on 2014-2017

NHTSA ODI 11607440

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The traction control and power steering assist warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the electronic power steering gear motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.

NHTSA ODI 11603387

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the steering wheel seized and became difficult to steer. The contact slowed down and the vehicle was parked in a parking lot. The contact stated that the "Driver Assist Failure" message was displayed. The local dealer was not contacted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The manufacturer was not made of the failure. The failure mileage was approximately 130,000.

NHTSA ODI 11597418

I was driving my 2013 ford fusion and the power steering stopped working. There was no warning prior. The power steering assist warning appeared and I am not unable to drive the vehicle. There currently an active recall for 2013 ford fusions but my vehicle does not qualified and I believe it should. I have replaced the engine and transmission and there were active recalls on those issues and my car did not qualify the recall. I believe my car should qualify for the current power steering recall.

NHTSA ODI 11596226

The steering wheel is beginning to come loose. It can be moved from side to side, up and down on the column. Each time I drive the car there is more movement.

NHTSA ODI 11591986

The contact owns a 2013 Ford Fusion. The contact stated while driving at 45 MPH, the steering wheel failed to turn while driving on an exit ramp. Additionally, the contact stated that while the vehicle was in the driveway, the steering wheel became inoperable. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was due to the rack and pinion. The contact stated that fault codes were reset. The vehicle was not repaired. The local dealer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 94,000.

NHTSA ODI 11591732

The contact owns a 2013 Ford Fusion. The contact stated while driving at approximately 45 MPH, the driver's assist warning light illuminated. The contact stated that moments later, the steering wheel seized, and the vehicle became undrivable. The vehicle was towed to the residence and was diagnosed by an independent mechanic. The independent mechanic became aware that the error code was related to a malfunction with the driver assist and the electrical module, which included all the driving features and needed to be replaced. The contact stated that the vehicle could only be operated manually. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 146,000.

NHTSA ODI 11590667

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and attempting to turn to the right or left, the steering wheel became stiff, and difficult to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, the contact was unaware of what needed to be replaced or repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.

NHTSA ODI 11588702

Steering wheel is loose!

NHTSA ODI 11585820

Traveling down a major interstate at 70 mph the steering assist light comes on without warning and the vehicle looses power steering. No prior indications of any problems. This could have caused a major traffic accident resulting in great bodily injury and/or death had I not been able to control the vehicle. The problem was confirmed by an auto repair shop. The vehicle was not inspected by anyone other than the repair shop. What is disturbing is that I have since discovered this is an issue with these vehicles as there were THREE prior recalls for this problem, but the recalls did NOT cover this vehicle's VIN. That's on you!

NHTSA ODI 11585145

I bought my car in 2020 and immediately when I got home my car had died and I had to have it towed back to the dealership. Since then I have had 2 new batteries, 1 new lithium battery, and a new transmission. Issues with my vehicle include but are not limited to: 1. sporadically when I am driving all my dash lights come on and my power steering goes out and my car becomes difficult to steer safely. 2. my car has rolled back twice while I am in park. 3. Passenger airbag randomly will fault when I am driving. 4. My e-brake will randomly fault while I am driving. All of these issues happen very often and are happening more and more often. I have brought my car in a few times but I am told it needs to replicate the issues in order to be diagnosed but these issues happen sporadically and I cannot demonstrate them at will.

NHTSA ODI 11583526

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while her mother was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 125,000.

NHTSA ODI 11582565

The contact owns a 2013 Ford Fusion. The contact stated while driving 35 MPH, the electric power steering function became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the failure was due to the rack and pinon. The repairs were made by the mechanic. The local dealer was contacted, and the contact was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 169,819. The VIN was not available.

NHTSA ODI 11578896

Power steering assist light appears and you lose power steering which is hard to turn the wheel at all. I’ve had it looked in to and they say it’s a steering problem for years in them models

NHTSA ODI 11578761

Car suddenly would have power but no start. After replacing what was thought needed replacement, the alternator is when it wouldn't steer anymore. Further inspection concluded it was the electrical rack and pinion, leaving no steering and or assist.

NHTSA ODI 11576384

The contact owns a 2013 Ford Fusion. The contact stated that while making a right or left turn, there was friction and a rubbing sound coming from the steering wheel. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the rack and pinion assembly needed to be replaced. The contact stated that the vehicle had been repaired under an unstated recall in 2015. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The approximate failure mileage was 125,000. The contact has been experiencing a friction type noise when turning the wheel traveling slowly. The noise has gotten a little louder over the past few weeks but the noise isn't noticeable while traveling at faster speeds on the highway.

NHTSA ODI 11573461

I was driving my car when suddenly the steering went out which was dangerous for me and other drivers because I could not turn my steering wheel. I thought this was a recall that had been fixed but has not. Since this incident I have not had the car inspected yet. After I was able to get the car back to my garage…the message on my dash read “power steering fault”.

NHTSA ODI 11568111

The contact owns a 2013 Ford Fusion. The contact stated that upon starting the vehicle, the steering wheel was loosened. The driver was able to wiggle the steering wheel. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 110,000.

NHTSA ODI 11563794

Power steering Fault lights and no steering. Steering wheel becomes very stiff.

NHTSA ODI 11561282

I was driving down the road about to start slowing down at a stop sign, then my steering wheel started to shake and I got a warning on my dash that my power steering system needed assistance and my steering wheel now is very hard to turn. I had to drive it back home and it was very difficult to turn my wheel the whole way home. could have been in serious accident when wheel start to shake or if my wheel completely locked up. fortunately, I was not injured or in no accident.

NHTSA ODI 11559384

On December 2,2023, I was driving my 2013 ford fusion down the road and all of a sudden a warning came up that Steering Assist fault and required service. I was going about 40mph there was no warning at all. I could have bee. Seriously hurt. Upon research there have been others that have this problem. When check my model is not on the recall list. Why is this?

NHTSA ODI 11558165

The contact owns a 2013 Ford Fusion. The contact stated while driving 25 MPH, the contact heard abnormal sounds and the steering wheel wobbled making it difficult to control the vehicle. There was no warning light illuminated. The vehicle had been diagnosed by an independent mechanic and the contact was informed that the failure was due to faulty steering wheel bolts. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 34,000.

NHTSA ODI 11554941

My daughter was on the way to work, in the middle of traffic going around another vehicle at the time and without any warning, the power steering just went out. It was as though the steering wheel locked up or there was no power steering capabilities whatsoever and she barely made it off of the roadway. This could have caused an accident and It scared her so bad that she was crying when she called me immediately after it happened. I didn’t know what to do so I told her to crank up, put the car in drive and see what it does. The steering was fully functional then so she drove on to work but was very nervous thinking it may happen again. I did read that there is a recall for this exact issue on particular models of Fusions but it does not include our model; therefore, I am submitting our complaint and requesting that the recall to be updated to include ALL models of 2013 Ford Fusions for the safety of ALL owners. Thank you!

NHTSA ODI 11552474