What 1,948 owners told NHTSA about the 2013 Ford Fusion Hev

2013 Ford Fusion with 99,799 miles on it; went out to go start it after work one day, unable to get into car or start car as battery was completely drained. Did not leave lights on etc. Had someone jump car; on way to repair shop, car shut down and would not restart; thankfully I was NOT on a highway. Since that time, it has had 2 new batteries placed in it, will run for about 5 minutes then shut off and you cannot restart it again; it has also been to 2 repair shops and is presently at the Ford dealership as my shop was not able to determine what was wrong. Cooling fan also noted to be running after car died yet still not able to restart. Read on Ford forums that this has happened to other Fusion owners of the same year.Up to this point, intermittently the battery saver message would come across the dash however I had that looked at and was cleared out. With the car just shutting down without any warning on a busy street in the city, this could have ended a lot worse: I could have been hit or even killed. No warning lights appeared on dash aside from powertrain light after it was jumped but after that, there was nothing. Car was essentially dead and I could not get it to restart. When it was running I could not get the car to go over 10mph in a 35mph zone

NHTSA ODI 11500779

THE CARS DASHBOARD LIGHTS KEPT LIGHTING UP AND NOT LONG AFTER I WAS ON THE FREEWAY AND THE CAR CAUGHT ONFIRE UNDER THE HOOD AND BURNT DOWN COMPLETE LOSS

NHTSA ODI 11488892

-Electronic parking brake system (Brakes, Electrical) -If the Parking brake fails due to electrical component failure/premature degradation as well as the transmission bushing recall simultaneously, the vehicle could move on it's own while unattended causing accident/harm. -The vehicle is now in a dealer shop, work status has not been updated. -Inspection in progress by manufacturer dealership -Audible alarm with warning message "Electronic brake malfunction, Service now"

NHTSA ODI 11488783

The contact owns a 2013 Ford Fusion. The contact stated that after shifting to the drive(D), the transmission experienced hard shifting. Also, while shifting to the park(P) the transmission would remain in drive(D) even though the gear selector indicated that the transmission was in park(P). During the failure, the vehicle would erroneously drive forward. The contact was able to manually shift the transmission to the park(P) from under the hood while a second person depressed the brake pedal. The vehicle was taken to the local mechanic who diagnosed that the transmission shift cable bushing was faulty and needed to be replaced. The vehicle was repaired on 3 separate occasions for the failure but each time the failure reoccurred. Additionally, all audible safety features such as the horn, alarms, and seatbelt alarms were inoperable. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 120,000.

NHTSA ODI 11486064

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that the brake lights remained illuminated whether the vehicle was running or turned off. Due to the failure, the contact had to jumpstart the vehicle due to the battery being drained. The contact had taken the vehicle to the dealer where she was provided an estimate for the repair. Upon investigation, the contact discovered recalls on the 2014 and 2015 model year vehicles for the failure. The manufacturer was notified of the failure and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 159,000.

NHTSA ODI 11477758

Was sold the car with no inspection and was pushed to get this 2013 Ford Fusion. Lights inside car flickers on and off rather car is on or off; caused to get new battery.

NHTSA ODI 11477533

Windows will roll down unexpectedly without any warning. This has happened multiple times. I have not had inspected by dealer, however when I take the vehicle in for the two other recalls I will report them issue to the dealer.

NHTSA ODI 11474276

I was traveling with my family and a light came on the dash. I pulled over to check my manual and it said it was a power steering fault. Once I started my car again the power steering was completely gone and I had to drive 10 hours back home with no power steering which was extremely hard for someone who has never driven a vehicle like that. I seen online there was a recall for 23 ford fusions but of course mine isn’t on the list. I found 177 complaints on this and I don’t understand why this is not a recall. If this had happened while driving I could have been seriously injured or killed or harmed another life. Please take that into consideration!

NHTSA ODI 11453059

My 2013 Ford Fusion SE had the high pressure fuel pump start leaking and dripped fuel on the exhaust and started the car on fire while driving down the road. This caused about $7,000.00 in damage but could have easily gotten out of control and caused injury or death to occupant(s). I reached out to Ford Motor Company and did a chat log asking for assistance and to make them aware. Ford Motor Company Case number CAS-34734107-H6J0Z5. What is dangerous about this design is that Ford chose to design and install a secondary high pressure fuel pump directly above the exhaust manifold and the engineers surely would have known the durability and longevity along with possible outcomes due to normal use over time. For the same reason you are not to refuel a hot engine, a fuel pump should not be placed directly over the exhaust manifold. I believe Ford Motor Company should be held accountable for their finished product liability. This is dangerous enough that they should remove these vehicles from service until a safe solution is available and deployed in my opinion.

NHTSA ODI 11445359

MY FAMILY AND I DROVE TO THE BEACH AND WE PARKED. THEN WHEN WERE DRIVING HOME ON THE FREEWAY I LOST POWER IN THE STEERING WHEEL. IT TOOK ALL MY STRENGTH/ MUSCLE TO KEEP CONTROL OF CAR. THAT IS WHEN A LIGHT CAME ON. I MANAGED TO GET HOME AT THAT POINT WE PULLED OUT THE MANUAL TO LOOK UP THE SYMBOL. IT TOO ABOUT 1 HOUR ALONG WITH THE INTERNET JUST TO FIGURE THAT IT WAS THE POWER ASSISTED SYSTEM. IT STATED THAT THE STEERING WOULD BE WITH OUT POWER AND COULD POTENTIAL LOSE CONTROL ALL TOGETHER. WE IMMEDIATELY CALLED TO HAVE IT TOWED FROM HOME TO DEALER AFTER LOOKING UP RECALLS I NOTICED THEIR WAS A RECALL FOR THE SAME THING THAT HAPPEN TO ME BUT ON THE EAST COAST. HOWEVER MY VIN NUMBER SAID MY CAR WAS NOT PART OF THAT RECALL. BUT THE YEAR MAKE MODEL WAS. IT IS MY BELIEF THAT FORD SHOULD BE RESPONSIBLE TO FIX THIS ISSUE NOT ONLY BECAUSE OF THAT BUT EVEN THOUGH MY CAR IS A 2013 IT HAVE LESS THAN 30,000 MILES ON IT. SHOWING IT WAS NOT DRIVEN MUCH OR MISSED USED. IT IS OBVIOUSLY A DEFECT IN PART OR MANUFACTURE INSTALLATION OR WHATEVER. VERY DISAPPOINTED IN MY FORD DEALERS AND COMPANY FOR NOT FIXING IT AND MAKING ME DO SO ESPACIAL BECAUSE THERE IS A RECALL ON IT OUT THERE SHOWING IT IS A DEFECT.

NHTSA ODI 11414207

ALL LOCKS IN CAR START CLICKING THEN 3-5 SECONDS LATERS TRUNK OPENS. HAPPENS AT RANDOM TIME SOMETIMES HAPPEN WHEN CAR IS PARKED OR WHILE DRIVING. IT'S BEEN GOING ON FOR ABOUT 1.5 YEARS HAVE TOOK ITS TO 3 DIFFERENT FORD DEALERSHIP ALL COULDN'T FINE WHAT THE PROBLEM IS. IT'S IS A 2013 FORD FUSION WITH ABOUT 122000 MILES. THE MOST RECENT WAS 3/26/2021 WOKE UP THE NEXT MORNING THE TRUCK WAS OPEN. A COUPLE OF DAYS BEFORE WE WHERE DRIVING ABOUT TO MERGE ON THE FREEWAY THEY TRUCK OPEN HAD TO PULL OVER TO CLOSE.

NHTSA ODI 11405186

TRUNK OPENS UNEXPECTEDLY WHEN EITHER PARKED OR IN MOTION.

NHTSA ODI 11399876

LEAVING GAS STATION. CAR JUST STOPS DRIVING WHILE IN THE DRIVING GEAR. SO I PULLED OVER SLOWLY TO THE SIDE OF THE ROAD AND I HAD A WARNING TO 'SEE MANUAL' 'HILL ASSISTANT NOT AVAILABLE' 'STOP SAFELY NOW' AND IT WAS SHOWING TRACTION CONTROL ON. IT WILL NOT DRIVE. AND RUNS WEIRD NOW.

NHTSA ODI 11398839

BATTERY DRAIN EVERYDAY RESULTING IN A NEED TO JUMP START EVERY TIME WE NEED TO USE THE CAR. WE HAD THE APIM REPLACED IN JULY 2020 AFTER FORD DIAGNOSED THIS AS THE PROBLEM. NOW AFTER FOUR MONTHS AND $1500.00 WE ARE HAVING THE SAME EXACT ISSUE AND FORD IS SAYING THE BACKUP CAMERA IS THE CAUSE FOR THE POWER DRAIN, AND THEY ARE TELLING US IT WILL BE ANOTHER $1300.00 TO FIX THIS ISSUE. THIS DEALER AUTONATION FORD VALENCIA, CA. HAS HAD THE CAR THERE FOR 5 WEEKS NOW AND BACK IN JULY 2020 THEY HAD THE CAR FOR 4 WEEKS!!!!! WE BELIEVE THEY DID NOT FIX THE ISSUE THAT CAUSED THE BATTERY DRAIN AND NOW WANT TO CHARGE US AGAIN TO FIX THE MISTAKE.

NHTSA ODI 11395773

AS SOON AS I STARTED IT THE POWER STEERING ASSIST FAULT LIGHT CAME ON. THEN THE COOLANT OVERHEATING WARNING CAME ON AND DE RATED THE VEHICLE. THEN I SHUT IT OFF. WAS IN MY DRIVEWAY

NHTSA ODI 11394745

THE BACKUP CAMERA ON MY FUSION HAS BEEN FAILING TO FUNCTION PROPERLY THIS HAS OCCURRED ON MULTIPLE OCCASIONS WHILE DRIVING IN THE CITY AS WELL AS ON THE HIGHWAY. WHEN IN REVERSE THE SCREEN GOES BLACK OR HAS MULTIPLE SQUIGGLY LINES GOING ACROSS THEN AN ERROR THAT CAMERAS IS NOT AVAILABLE WHEN I PUT THE CAR INTO DRIVE THE CAMERA WILL SOMETIMES APPEAR AND SHOW WHAT'S BEHIND THE CAR, HOWEVER, WHEN PLACED BACK INTO REVERSE I GET THE SAME ERROR I WAS ON VACATION IN FL AND RENTED A BRAND NEW 2020 FORD AND THE CAMERA MALFUNCTIONED THE SAME WAY WHILE DRIVING IN THE CITY I ATTEMPTED ONLINE RESEARCH AND FOUND THAT ITS NOT ONLY THE FUSION BUT MANY FORD VEHICLES WITH THE CAMERA BACK UP MALFUNCTION

NHTSA ODI 11374221

THE DASH LIT UP NOTIFYING OF A PARKING BRAKE ERROR WHILE DRIVING. GOT HOME, PARKED CAR, TURNED CAR OFF. WENT INSIDE FOR ABOUT TWO MINUTES. WHEN CAME BACK OUTSIDE, THERE WAS SMOKE ROLLING OUT OF THE WINDOW. PUT FIRE OUT. AFTER EXAMINING, THE FIRE APPEARED TO HAVE STARTED FROM SOMETHING ELECTRICAL IN THE CENTER COUNSEL ON THE RIGHT SIDE. IT CAUGHT THE SEAT ON FIRE, MELTED THE COUNSEL, AND THE ROOF. NO SMOKING OF ANY SORT HAS BEEN ALLOWED IN MY CAR SINCE I GOT IT. IT WAS STATIONARY WHEN THE FIRE STARTED, BUT IT WAS IMMEDIATELY AFTER BEING DRIVEN.*DT*JB

NHTSA ODI 11373410

ON MULTIPLE OCCASIONS, DRIVING AT SPEEDS OVER 60MPH FOR MORE THAN 50 MILES, CAUSES A SYSTEM ALERT THAT SAYS STEERING ASSIST FAULT AND THE POWER STEERING GOES OUT. THE FIRST TIME I WAS ABLE TO PULL OVER BEFORE THE POWER STEERING WENT OUT. THE NEXT TIME, MY BOYFRIEND WAS DRIVING AND HE HAD TO VEER ONTO THE SHOULDER. MOST RECENTLY, MY GRANDMOTHER DROVE MY CAR TO THE AIRPORT AND WAS UNABLE TO GET THE VEHICLE OUT OF TRAFFIC TURNING INTO THE AIRPORT AS SHE WAS NOT STRONG ENOUGH TO MANEUVER THE CAR INTO THE PARKING LOT. I REGULARLY KEEP UP WITH ALL NECESSARY MAINTENANCE AND HAVE BROUGHT THE CAR TO MODICA BROTHERS AS WELL AS A LOCAL MECHANIC AND THEY HAVE BOTH TOLD ME IT IS BOLT CORROSION AS THEY ASSESSED ALL OTHER POSSIBILITIES. UPON RESEARCH, I FOUND A RECALL FOR FORD FUSIONS MANUFACTURED IN HERMOSILLO IN 2013 UNDER RECALL #19S26. I CONTACTED FORD ABOUT HAVING MY CAR ADDED TO THE RECALL AND WAS ADVISED TO REACH OUT TO NHTSA. AS THIS IS A BIG SAFETY HAZARD, I WISH TO HAVE THIS ADDRESSED IMMEDIATELY.

NHTSA ODI 11365801

THIS PAST SUNDAY OUR SON DROVE OUR FUSION LESS THAN 1.5 MILES TO CHURCH, PARKED IT AND WENT INSIDE. AROUND 5 MINUTES LATER, SOMEONE SAW SMOKE COMING OUT OF IT. THE ENGINE COMPARTMENT CAUGHT ON FIRE. THE CAR HAD NOT BEEN DRIVEN BEFORE THAT SINCE THURSDAY EVENING. THE CAR HAD THE RECALL WORK DONE OVER 2 YEARS EARLIER WHEN WE PURCHASED IT FOR THE COOLANT ISSUE SUSPECTED OF ENGINE FIRES. THE CAR HAD NO OTHER ISSUES AND HAD IT'S STATE INSPECTION A LITTLE OVER A MONTH AGO. OUR INSURANCE COMPANY HAS DECIDED NOT TO CONDUCT AN INVESTIGATION AS TO THE CAUSE. IS THIS SOMETHING YOU WOULD BE INTERESTED IN INVESTIGATING?

NHTSA ODI 11350442

PASSENGER CAR DOOR LOCK LATCH WON'T CLOSE, THE LATCH IS DOWN BUT IT WON'T LOCK WHEN I SHUT THE DOOR

NHTSA ODI 11344108

WHILE DRIVING ALL ELECTRICAL COMPONENTS WILL GO ON AND OFF, INCLUDING PUT NOT LIMITED TO WINDOWS, LOCKS, RADIO, HEATING/AC, AND DASH GAUGES. THE MECHANIC HAD THE VEHICLE FOR APPROX 2 MONTHS AND COULD NOT SOLVE THE ISSUE. A FORD TECH EVEN LOOKED AT THE CAR AND COULD NOT FIGURE OUT THE ISSUE EITHER. SEVERAL OF THE CONTROL MODULES WERE REPLACED, ALTERNATOR AND BATTERY WITH NO IMPACT ON PROBLEM. THIS IS A DAILY OCCURRENCE.

NHTSA ODI 11341367

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT WAS INOPERABLE. WHILE ATTEMPTING TO ROLL THE WINDOWS DOWN, THE WINDOW FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO BARKHOUSER MOTORS INC (3604 RIVERSIDE DR, DANVILLE, VA 24541) AND THE CONTACT WAS INFORMED THERE WAS NO COMMUNICATION BETWEEN THE CONTROL MODULES. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000. *LN*JB

NHTSA ODI 11340861

I HAD MY VEHICLE FOR 6 MONTHS WITHIN THE 6 MONTHS I HAD THE ALTERNATOR, WATER PUMP, 2 COOLANT LEAKS FIXED, SPARK PLUGS, DRIVER SEAT, BATTERY, TIMING BELT, AND NOW A UNDIAGNOSED PROBLEM THAT IS TAKING 2 WEEKS AND IT IS CURRENTLY IN THE SHOP. THESE ALL HAPPENED WHEN IN MOTION. *TR

NHTSA ODI 11330076

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT 70 MPH THE INDICATOR LIGHT INDICATED THAT THE TRANSMISSION WAS IN PARK WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE LOST POWER AND SHUT OFF. THE DEALER DIAGNOSED THAT THE PROBLEM WAS CAUSED BY A DEFECTIVE PURGE VALVE. THE CONTACT WAS ABLE TO PULL OVER AND USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS ABLE TO RESTART AND THE CONTACT DRIVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO THE D & D MOTORS, INC. (13655 E WADE HAMPTON BLVD, GREER, SC 29651) AND THEY PERFORMED A DIAGNOSTIC TEST. THEY ADVISED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER CONFIRMED NO RECALLS AND NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.

NHTSA ODI 11321794

MY FORD FUSION HAS HAD A CONSISTENT ELECTRICAL PROBLEM THAT AFFECTS MANY ASPECTS OF THE VEHICLE. TO START, I WILL RECEIVE A MESSAGE ON THE DASHBOARD THAT READS 'TEMPORARILY LOST CONNECTION WITH THE CLIMATE CONTROL'. THIS LEADS ME TO NOT HAVING ANY CONTROL OF TEMPERATURE, SEAT WARMERS, AC, ETC. I HAVE ALSO LOST THE CONTROL OF OPENING OR CLOSING THE BOTH WINDOWS ON THE PASSENGER SIDE. THIS HAS FORCED ME TO KEEP THE WINDOW OPEN OVERNIGHT. I AM WORRIED ABOUT ANYONE GETTING INTO MY VEHICLE OR POTENTIALLY STEALING IT. I'M TIRED OF THIS POSSIBLE SHORTAGE THAT IS HAPPENING AND I HAVE READ MANY OTHER'S COMPLAINTS ABOUT THE SAME ISSUES.

NHTSA ODI 11321586