What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

I HAVE HAD REPEATED PROBLEMS WITH THIS VEHICLE, AND NOW IT IS ON MY CREDIT RECORD BECAUSE IT IS BEYOND REPAIR, AND I RETURNED IT TO THE FINANCE COMPANY WHERE I PURCHASED IT FROM. I HAD TO REPLACE THE LUG NUTS BECAUSE THE FACTORY LUG WRENCH WOULDN'T WORK, THE ENGINE RAN HOT (REGULARLY) LEADING TO LONG TERM ENGINE DAMAGE, THE TRANSMISSION HAD BEEN REPLACED TWICE SINCE I BEGAN FINANCING THE CAR. THE CAR ONLY HAD 64K MILES WHEN I BEGAN FINANCING IT, BY 77K, THE TRANSMISSION HAD TO BE REPLACED TWICE (FIRST TIME IN DEC.18, AND THEN JAN.19), AND IT STILL SHIFTED HARD (AT TIMES) AND STILL MADE A STRANGE SOUND. I AM INVOLVED IN A CLASS ACTION SUIT OVER THE TRANSMISSION, BUT THE REPAIRS WERE AFTERMARKET (AND MEDIA INDICATES THAT EVEN THE MANUFACTURER IS NOT CAPABLE OF FIXING THE PROBLEM) IN APPROXIMATELY THE MONTH OF MAY, 2019, THE VEHICLE ALSO WOULD NOT START (KEY WOULD NOT TURN/NO LIGHTS CAME ON, ETC.). I CONTACTED THE CARMAKER, AND THEY HAD STATED THAT THEY'D "NEVER HEARD OF THIS KIND OF ISSUE BEFORE", BUT THEY DID OFFER TO PURCHASE THE VEHICLE BACK FROM ME (AT MARKET VALUE), BUT THEY BECAME DISINTERESTED WHEN I TOLD THEM THAT I WAS FINANCING THE VEHICLE FROM ELSEWHERE.

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THIS FORD FUSION HAS BEEN PROGRESSIVELY DYING AS IT COMES TO A STOP OR WHEN JUST DRIVING . IT HAS BEEN STARTING BACK UP IMMEDIATELY BUT LATELY SEEMS TO NOT TO START AS QUICKLY. ALSO STRANGE NOISE LIKE BLOWING OR PUFFING SOUND FROM UNDER HOOD. THIS IS ON CITY STREETS AND WHEN SLOWING DOWN FOR RAMP STOPS. CALLED DEALERSHIP AND UNTIL CODES SHOW UP THEY CAN'T TELL US NOTHING.

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WHEN CAR IS IN MOTION SMOKE COMES OUT FROM ENGINE AND FROM EXHAUST.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 45 MPH, THE SERVICE ENGINE REQUIRED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STIVERS FORD LINCOLN (4000 EASTERN BLVD, MONTGOMERY, AL 36116, (334) 613-5000) WHERE THE CONTACT WAS INFORMED THAT COOLANT WAS LEAKING INTO THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

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THE CAR CREATES A CONSTANT LOUD AIR SUCTION NOISE WHEN ACCELERATED. THE SOUND BECOMES LOUDER THE FASTER YOU GO WHEN STEPPING ON THE ACCELERATION PEDAL. THERE IS NO SOUND WHEN THE CAR IS IN IDLE AND ROLLING WITHOUT STEPPING ON THE ACCELERATION PEDAL. THE CAR WAS TAKEN INTO THE DEALERSHIP FOR ROUTINE MAINTENANCE AND ASKED TO BE DROVE BY DEALERSHIP TO DIAGNOSE THE SOUND. THERE ARE NO WARNING LIGHTS OR CODES SHOWING UP. THE DEALERSHIP COULD NOT DIAGNOSE THE PROBLEM.

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ENGINE CYLINDER HEAD OVERHEATS AND LEAKS OIL RECALL DRIVING DOWN THE INTERSTATE THIS MORNING IN RUSH HOUR TRAFFIC MY CAR STARTED SHUTTERING. I WAS ABLE TO GET TO THE SIDE OF THE ROAD BEFORE MY DASHBOARD WENT CRAZY STATING MY CAR OVERHEATED. WHEN I GOT TOWED TO THE MECHANIC THEY DISCOVERED MY COOLANT WAS LEAKING AND IT BUSTED ONE OF MY CYLINDERS WHICH PUT A HOLE IN MY ENGINE. WHEN I CALLED FORD THEY STATED MY VIN WASN'T INCLUDED IN THE RECALL. I HAVE THE EXACT MAKE, MODEL AND ENGINE MENTIONED IN THE RECALL AND EXACTLY WHAT THEY WARNED WOULD HAPPEN, HAPPENED, BUT I WAS TOLD IT WAS A COINCIDENCE. I HAD NO WARNING WHATSOEVER. MY TEMPERATURE GAUGE WAS FINE AND THERE HASN'T BEEN ANYTHING LEAKING. THIS IS A SERIOUS PROBLEM. I DO NOT BELIEVE IN COINCIDENCES THIS BIG.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 15 MPH, THE OVERHEAT TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS RUNNING HOT. THE CONTACT NOTICED THAT THERE WAS NO TEMPERATURE GAUGE TO INDICATE THAT THE VEHICLE WAS RUNNING HOT. THE CONTACT HAD TO PULL UP THE DIGITAL DASH DISPLAY OF THE TEMPERATURE COOLANT TO SEE THE COOLANT TEMPERATURE. WHEN THE CONTACT TURNED ON THE AIR CONDITIONER TO COOL THE TEMPERATURE DOWN, THE TEMPERATURE GAUGE INDICATOR TURNED OFF AND RETURNED TO NORMAL. THE CONTACT ALSO STATED THAT THERE WAS NO COOLANT SENSOR IN THE VEHICLE. IN ADDITION, WHILE DRIVING, THE CONTACT HAD TO TURN THE AIR CONDITIONER BACK ON, BUT IT DID NOT TURN OFF THE TEMPERATURE GAUGE INDICATOR. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. FURTHERMORE, WHILE DRIVING UP A HILL, THE ENGINE BEGAN TO SHAKE AND THE TEMPERATURE AND ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT WAITED A WHILE BEFORE RESTARTING THE VEHICLE AND DRIVING OFF. THE CONTACT STATED THAT THE COOLANT LEVEL WAS FINE WHEN THE VEHICLE WAS SERVICED IN JUNE. THE CONTACT STATED THAT THERE WAS NO COOLANT SENSOR TO WARN THAT THE COOLANT LEVEL WAS LOW. THE CONTACT WAS A FORMER FORD TECHNICIAN AND DIAGNOSED THE VEHICLE. A CYLINDER HEAD TEMPERATURE OVERHEAT CODE APPEARED. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED VIA CHAT AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 95,000.

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CAR STRUGGLES TO CRANK AFTER FUELING UP. IT DOES NOT MATTER HOW MUCH GAS I HAVE IT WILL HAVE TO TURN OVER THREE PLUS TIMES TO CRANK. RESEARCHED AND NUMEROUS FUSIONS HAVE THE SAME ISSUE. IT COULD BE THE PURGE VALVE. I HAVE ORDERED THE PIECE TO PUT ON SOON.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE CONTACT DROVE TO MALLOY FORD OF CHARLOTTESVILLE (2070 SEMINOLE TRAIL, CHARLOTTESVILLE, VA 22901, 434-977-7960) AND HAD THE RECALL REPAIR PERFORMED. AFTERWARDS, WHILE DRIVING 35 MPH, THE VEHICLE'S EXTREME HEAT WARNING INDICATOR BEGAN TO FLASH AND MADE BEEPING SOUNDS. SIMULTANEOUSLY, THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT PULLED OFF TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COOLING VALVE AND SENSOR WERE DEFECTIVE. THE CONTACT PAID TO HAVE THE VEHICLE REPAIRED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT CONTINUED TO EXPERIENCE THE SAME FAILURE ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED TO PAY 50% TOWARDS THE COST OF A NEW MOTOR. THE CONTACT WAS ALSO INFORMED THAT THEY COULD NOT GUARANTEE THAT THE FAILURE WOULD NOT RECUR DESPITE HAVING A NEW MOTOR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

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WHILE I STARTED REVERSING TOWARDS MY DRIVEWAY ENTRANCE MY VEHICLE GOT COMPLETELY PARALYZED AS I CHANGED GEARS FROM DRIVE TO REVERSE, MY STEERING WHEEL, BRAKES AND SHIFT GEAR STOPED RESPONDING, I MANAGED TO CAREFULLY MOVE MY CAR TO A SAFETY LOCATION BUT I WAS IN A DANGEROUS SITUATION WHEN I HAD TO LET MY CAR SLIDE DOWN THE ROAD OF MY HOUSE IN ORDER TO LET THE TRAFFIC (I HAD UNINTENTIONALLY CAUSED) CARRY ON. I THEN, PUT MY CARS EMERGENCY BRAKE ON AND CALLED MY MECHANIC. LUCKILY FOR ME, THIS ALL HAPPEN INFRONT OF MY HOUSE, ACTUALLY, AFTER THE 2 HOUR DRIVE I HAD FINISHED COMING FROM, MY CONCERNS ARE WHAT IF THIS INCIDENT WOULD HAVE HAPPEN OUTSIDE OF MY TOWN, OR IN THE HIGHWAY, MY SAFETY AND EVEN MY OWN LIFE WAS ON THE LINE FOR A FEW MINUTES, I CAN ONLY BE LUCKY FOR SO LONG. A COUPLE DAYS AFTER, I CAME TO FIND OUT I DID NOT HAVE ONE RECALL INCOMPLETE BUT 3!, EVEN MORE SHOCKING, I DID NOT RECEIVE NOTICES FOR ANY OF THE 3 RECALLS FROM MY CARS DEALERSHIP. I WENT TO THEM IMMEDIATELY AND NOW AM WAITING FOR THEM TO CALL ME BACK TO SCHEDULE AN APPOINTMENT I BEEN TRYING TO MAKE ALREADY FOR THE PAST WEEK BUT TILL TODAY, I HAVE YET NOT RECEIVED A DATE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE AND LOW COOLANT INDICATORS ILLUMINATED. THE CONTACT DROVE THE VEHICLE HOME AND IT WAS LATER TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED AN UNKNOWN SENSOR. THE CONTACT LATER FOUND OUT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED. THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THE RECALL AND INFORMED THE CONTACT TO SEND THEM THE REPAIR RECEIPT. THE CONTACT SENT THE RECEIPT AND RECEIVED REIMBURSEMENT. A WEEK AGO, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

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I WENT INTO MY LOCAL FORD DEALERSHIP FOR A RECALL ON JULY 2, 2019 AND ALSO TOLD THEM MY ENGINE LIGHT WAS ON AND MY CAR WAS OVERHEATING. IN THE LAST TWO YEARS MY VEHICLE HAS HAD TWO RECALLS FIXED FOR THIS ISSUE. I NOTICED WITHIN THE LAST WEEK NOT ONLY WAS THE ENGINE LIGHT ON BUT AS I WAS DRIVING THE CAR BEGAN TO SUDDENLY JERK AND START TO OVERHEAT . I CALLED FORD CUSTOMER SERVICE AND THEY TOLD ME THE RECALL FOR THIS ISSUE FOR THIS WAS RESOLVED AND COMPLETED TWICE IN THE LAST TWO YEARS... OBVIOUSLY NOT. I WENT TO PICK UP MY CAR FROM THE SERVICE AND NOTICED IT WAS JUST SITTING IN THE FRONT OUTSIDE OF THE SERVICE SO I WENT TO FIND SOMEONE FOR THE KEYS. MY VEHICLE WOULD NOT START SO THEY HAD TO GIVE ME A JUMP. I ASKED TO SPEAK TO THE MANAGER BECAUSE MY VEHICLE HAS NO PROBLEMS STARTING WHEN I DROPPED IT OFF THAT MORNING. SO THE MANAGER CAME BACK AFTER A WHILE TALKING TO THE MECHANIC WORKING ON MY VEHICLE AND SAID "THEY HAD TO JUMP IT A FEW TIMES BECAUSE IT KEPT TURNING OFF". SO NOW I'M UPSET BECAUSE HE'S TELLING ME WHOEVER INSTALLED IT PUT IN A SMALLER ONE THAN THE ONE THAT SHOULD BE THERE. I TOLD HIM THAT'S FUNNY BECAUSE I BOUGHT THE VEHICLE HERE LESS THAN TWO YEARS AGO AND IT HASN'T BEEN CHANGED SINCE. NOW MY VEHICLE WILL NOT TURN ON AND HAS BEEN SITTING IN THE GARAGE EVER SINCE BECAUSE I CAN'T AFFORD THE COSTLY REPAIRS.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WITHOUT WARNING AND WAS UNABLE TO BE DRIVEN. THE 'ENGINE COOLANT OVER TEMPERATURE' WARNING MESSAGE ILLUMINATED. CHAMPION FORD LINCOLN (140 SOUTHTOWN BLVD, OWENSBORO, KY 42303, (270) 684-1441) INDICATED THAT THE RECALL REMEDY FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) WAS PROVIDED IN MAY OF 2015; HOWEVER, THE FAILURE RECURRED. THE VEHICLE HAD TO BE TOWED. THE CONTACT FELT THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL CAMPAIGN. THE CONTACT WAS UNCERTAIN IF THE RECALL REMEDY HAD BEEN PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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I HAD A RECALL DONE FOR MY ENGINE OVERHEATING. NOW MY ENGINE IS BLOWN AND WORTHLESS AND I FEEL THIS IS DUE TO A FAULTY PART PUT IN TO FIX THE OVERHEATING PROBLEM IN MY ENGINE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE CONTACT CALLED CROSSROADS FORD AT 919-460-5620 (LOCATED AT 1660 PINEY PLAINS RD, CARY, NC 27518) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE ENGINE SOUNDED LOUDER THAN NORMAL WITHOUT WARNING. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE MESSAGE CENTER DISPLAYED "COOLANT LEVEL LOW". THE CONTACT ADDED COOLANT AND CONTINUED DRIVING. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS EVALUATED AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) IN NOVEMBER OF 2018 BY KERRY FORD (155 W KEMPER RD, CINCINNATI, OH 45246) WHERE IT WAS DIAGNOSED THAT THE CYLINDER HEAD MAY HAVE FAILED AND THE VEHICLE NEEDED A NEW ENGINE AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. CROWN FORD (LOCATED AT 256 SWAIN ST, FAYETTEVILLE, NC 28303, (910) 920-9614) WAS CALLED AND STATED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,488.

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VEHICLE INSTRUMENT DISPLAYED THAT THE VEHICLE WAS OVERHEATING. VEHICLE WAS RETURNED TO DEALER AND THERMOSTAT ALONG WITH COOLANT SENSOR WERE CHANGED. VEHICLE WAS DRIVEN LESS THAN 2 MILES AND OVERHEATED AGAIN. VEHICLE RETURNED TO DEALER. DEALER ADVISED THAT THE ENGINE FAILED, AND NEEDED TO BE REPLACED. DEALER IS REPLACING THE ENGINE.

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THE BUSHING IN THE TRANSMISSION SHIFTER CABLE MAY DEGRADE OVER TIME .

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CAR HAS BEEN OVERHEATING- TOOK CAR TO AUTONATION FORD IN ST.PETERSBURG, FL. CAR HAD OPEN RECALL FROM 2017 FOR SENSOR AND WAS TOLD THAT HOSE WAS BAD- THIS TOOK PLACE NOT EVEN A MONTH AGO AND NOW THE CAR IS OVERHEATING AGAIN. I KNOW THIS IS AN ONGOING PROBLEM WITH FORD FUSIONS AND KNOWN ISSUES FOR FORD. WE PURCHASE THE CAR LAST YEAR FROM TOYOTA AUTONATION. I HAVE ATTEMPTED TO RECTIFY THAT PROBLEM, BUT FORD CONTINUE TO CHARGE FOR PROBLEM.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING COOLANT. WHILE DRIVING VARIOUS SPEEDS, THE COOLANT WARNING INDICATOR DISPLAYED "LEVEL LOW ENGINE OVERHEATED". THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, POWERED OFF THE ENGINE, AND WAITED FOR A WHILE. THE CONTACT ADDED COOLANT TO THE ENGINE AND THE VEHICLE WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO SHEEHY FORD LINCOLN OF GAITHERSBURG (LOCATED AT 901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 42,000.

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ENGINE CYLINDER MISFIRE WITH PAST ENGINE BLOCK CRACKING DUE TO ANOTHER RECALL NOW COMING BACK 5 YEARS AFTER INITIALLY RECALLED.

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IN MODERATE TEMPERATURES, ~40-60 DEGREES F, THE ENGINE WILL STALL JUST AFTER STARTING TO DRIVE. SO IN THE SPRING AND THE FALL. IT DOES NOT OCCUR IN THE WINTER OR THE SUMMER. IT USUALLY OCCURS AFTER THE CAR HAS BEEN WARMED UP AND DRIVEN AND THEN TURNED OFF FOR A WHILE. FOR INSTANCE, IF I DRIVE OUT TO LUNCH, STOP AND EAT, AND THEN START DRIVING AGAIN. JUST AFTER I START MOVING, SAY 100 FT., THE ENGINE STARTS RUNNING ROUGH AND NOTHING I DO WILL STOP IT FROM DYING. USUALLY IT STARTS RIGHT UP AND AND THEN IT NEVER HAPPENS AGAIN THAT DRIVE CYCLE. ONLY ONCE HAS IT OCCURRED TWICE IN A ROW. NO "CHECK ENGINE LIGHT" OR CODES. HAD IT CHECKED BY A MECHANIC. THEY CHANGED THE FUEL PRESSURE REGULATOR, BUT IT DID NOT FIX THE ISSUE. STARTED OCCURRING IN THE SPRING OF 2018.

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TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE CONTACT NOTICED SMOKE EMERGING FROM THE REAR OF THE VEHICLE. UPON EXITING THE VEHICLE, THE CONTACT OPENED THE HOOD AND OBSERVED FLAMES BEHIND THE ENGINE. THERE WERE NO INJURIES DUE TO THE FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

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WHILE DECELERATING, THE RPM JUMPS UP TO 4 OR 5 AND THE CARS SHIFTS HARD. DOES MATTER IF I AM GOING UP AN INCLINE OR OR FLAT PLAIN ROAD...IT HAPPENS.

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