What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

The contact called on behalf of his wife who owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11504798

The contact owns a 2013 Ford Fusion. The contact stated that while driving at approximately 50 MPH, the check engine, engine coolant system failure, and various other unknown warning alarms and lights were illuminated and heard, and the vehicle then lost motive power. The vehicle was able to restart; however, the failure recurred. The vehicle was towed to an independent mechanic; however, there was no diagnostic test or repair completed. The vehicle was then towed to a local dealer, where it was diagnosed that the engine needed to be replaced. The contact then towed the vehicle to another independent mechanic and after the mechanic shifted the gear into neutral(N), the vehicle was able to restart. The vehicle was then diagnosed that the transmission needed to be replaced. The vehicle remained at the mechanic's shop awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 165,000.

NHTSA ODI 11502224

The contact owns a 2013 Ford Fusion. The contact stated while driving 30 MPH, a message indicating a power steering failure was displayed. The steering wheel locked. The contact veered to the side of the road. The contact turned off and restarted the vehicle; however, the failure persisted. The contact was able to drive to her residence by using physical force to steer the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The vehicle was then taken to another independent mechanic, where it was diagnosed that the Powertrain Control module (PCM) had failed. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that they could not assist as there was no open recall on the vehicle. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 174,000.

NHTSA ODI 11500525

I was driving home from work in the freeway my 2013 Ford Fusion started shaking , jerking , stopping and not accelerating and all of the sudden came to a complete stop. I was almost hit by vehicles in the freeway and had to exit to get the vehicle tow due to faulty transmission issues with ecoboost. Ford was contacted and they try to tell me no open recalls for the transmission.

NHTSA ODI 11496515

10 mins into driving the car the car had a loss of power and the instrument cluster flashed a see manual indicator and a wrench flashed on the screen within 1 min of pulling on to the shoulder of the road the entire engine compartment was in flames. I had the recall for the issue know to have caused this performed on the car but it doesn’t seem the issue was resolved. The car is now totaled due to an issue that has appeared to happen with multiple vehicles reported to the NHTSA.

NHTSA ODI 11496003

Transmission is the worst I have ever used in any vehicle. Constantly slips downshifting and upshifting also when breaking. Transmission is slow to shift and then has hard bang and jerks the car

NHTSA ODI 11494635

The contact owns a 2013 Ford Fusion. The contact stated while driving at approximately 30 MPH, she began to slow for a traffic light when the vehicle stalled and would not start again. The contact stated no warning light was illuminated. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that there was no transmission fluid left in the unit and that the transmission had to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 94,000.

NHTSA ODI 11489022

this is 2013 ford fusion and have transmission issue while shifting the gear, it picks the gear very late from stop to moving the car and it cause jerking, this is manufacturing fault in this model. please investigate and should be RECALL for this issue

NHTSA ODI 11488038

The contact owns a 2013 Ford Fusion. The contact stated that after shifting to the drive(D), the transmission experienced hard shifting. Also, while shifting to the park(P) the transmission would remain in drive(D) even though the gear selector indicated that the transmission was in park(P). During the failure, the vehicle would erroneously drive forward. The contact was able to manually shift the transmission to the park(P) from under the hood while a second person depressed the brake pedal. The vehicle was taken to the local mechanic who diagnosed that the transmission shift cable bushing was faulty and needed to be replaced. The vehicle was repaired on 3 separate occasions for the failure but each time the failure reoccurred. Additionally, all audible safety features such as the horn, alarms, and seatbelt alarms were inoperable. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 120,000.

NHTSA ODI 11486064

My issue is with the transmission when applying the brakes. It seems to be the regenerative braking switching back-and-forth between the brake pads and the regenerative motor. Which causes the dash to come up with a bunch of error codes, including ABS brakes, traction control, airbags, Lane monitoring. these transmissions have about a 75% failure rate.

NHTSA ODI 11485829

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that his son informed him that transmission fluid was leaking from the vehicle onto the ground. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11484402

The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle rolled forward and crashed into a pole. The contact was not inside the vehicle when the failure occurred. A police report was filed. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 93,000.

NHTSA ODI 11484293

The contact owns a 2013 Ford Fusion. The contact stated that the gear shifter was stuck in the park position and failed to shift into the intended gear. The contact stated that the TPMS and check engine warning lights were illuminated. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 19V362000 (Power Train). The approximate failure mileage was 124,515.

NHTSA ODI 11483274

The contact owns a 2013 Ford Fusion. The contact stated while driving at 15 MPH downhill, the steering wheel locked. The contact depressed the brake pedal but the vehicle would not stop. The contact was unable to move the gear shifter and crashed between the trees and a restaurant sign. The air bags did not deploy. A police report was filed. The contact sustained soreness on the neck, back, and left shoulder but did not seek medical assistance. The vehicle was towed to the independent mechanic where it was diagnosed that the front passenger's side axle was fractured and the transmission shifter cable bushing needed to be replaced. However, the cause of the steering failure was not determined. The mechanic replaced the front passenger's side axle and referred the contact to the dealer for the transmission and the steering failures. An unknown dealer was notified of the failure and informed the contact that the parts for recall repair of NHTSA Campaign Number: 22V413000 (Power Train) were not yet available. Additionally, The contact stated that upon pulling into a parking lot, the steering wheel locked. The contact continued driving straight into a parking space. The steering warning light was illuminated. The vehicle was towed to the independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure but provided no assistance. The failure mileage was approximately 160,000.

NHTSA ODI 11481431

The shifter cable bushing malfunctioned. I could not shift the car out of park even though the gear shift inside the vehicle would move. There is a recall for this in other Ford vehicles but not for my vehicle. I feel like there should be a recall for the group my vehicle falls under as it happened to me.

NHTSA ODI 11479863

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated and started shaking upon the depression of the accelerator pedal, without warning. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part for the recall repair was unavailable. The contact also stated that while attempting to park the vehicle, the gear shifter failed to move out of the drive(D). The contact engaged the parking brake and called a mechanic for assistance. The mechanic discovered that the cable bushing was defective and was able to correct the issue; the contact was able to drive the vehicle back to the residence where the vehicle remained parked. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 177,000. VIN tool confirms parts not available.

NHTSA ODI 11478367

Ford recall for under hood shift bushing (22S43). Bushing failed leaving me stranded in Hartford CT. Had the car towed by AAA. Contacted three Ford dealerships to make an appointment and none have the part or a seed supply.

NHTSA ODI 11475434

The contact owns a 2013 Ford Fusion. The contact took the vehicle to an independent mechanic and was made aware that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train). The contact stated he called an unknown local dealer and was informed that the part to do the recall repair was not yet available. The contact stated two weeks later while attempting to park in a parking lot, the vehicle was shifted to park(P) however, the vehicle was in neutral(N) and started rolling backward. The contact stated no warning light was illuminated. The contact stated while depressing the brake pedal, the brake pedal went to the floorboard but failed to stop the vehicle. The contact engaged the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to another parking lot. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had been informed of the failure. The failure mileage was approximately 204,000. VIN tool confirms parts not available.

NHTSA ODI 11474429

Recall that has no fix. Car rolls in park and gets stuck in gears while driving

NHTSA ODI 11474073

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that the remedy would not be available till the end of the current year if not, the beginning of next year. The contact stated that when attempting to shift into reverse, the gear shifter remained in park and the instrument panel displayed the vehicle was still in S drive. The vehicle stalled in the middle of the street while drifting back. The contact turned the steering wheel to avoid a vehicle behind them. The vehicle crashed into a curb and came to a stop. No air bags deployed. The contact had experienced a head injury, however, medical assistance was not needed. There was no surrounding damage. The vehicle was able to be towed once a screwdriver was used to manually place the gear in the neutral position. The vehicle was deemed inoperable. The vehicle was towed to the dealer who had not been able to successfully remedy the vehicle due to remedy not being available. The approximate failure mileage was 142,000. Vin tool confirms remedy not yet available.

NHTSA ODI 11473843

The contact owns a 2013 Ford Fusion. The contact stated the vehicle began a jerking sensation while driving at various speeds and attempting to shift gears. The contact stated while attempting to drive 40 MPH or faster, the vehicle stalled, jerked, and then stalled again. The service vehicle warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the transmission and torque converter needed to be replaced. The dealer also stated the failure was wearing down the engine and would eventually need to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was informed that the VIN was not under recall for the failure. The approximate failure mileage was 100,000.

NHTSA ODI 11470613

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The contact had taken the vehicle to a dealer where a software update and other minor repairs were performed on the vehicle under warranty. The contact then stated that an abnormal banging noise would emit from the vehicle while accelerating without warning. The vehicle was taken back to the dealer where various repairs to the transmission were performed; despite multiple repairs, the failure persisted and vehicle was taken back to the dealer on multiple occasions. The dealer then replaced the cable bushing and attached shifter cable which temporarily repaired the vehicle; however, the contact stated that recently, the failure returned. The vehicle was taken back to the dealer where they informed her that the warranty had expired and that she had to repair the vehicle out of pocket. Upon investigation, the contact discovered NHTSA Campaign Number: 19V362000 (Power Train) which she linked to the failure. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 21,454.

NHTSA ODI 11462216

My vehicle has every problem that has been reported and recalled, however my vehicle isn't listed on the recall list. Could this be a mistake? Could my vehicle oddly have all the same engine coolant levels, advance trac, power steering, engine overheating issues, as the ones recalled but not actually been recalled?

NHTSA ODI 11453387

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, an audible alert was sounded and a message stating “Transmission not in PARK” was displayed on the instrument panel. The contact pulled over, shifted to PARK, restarted the vehicle, and drove back to the residence. The vehicle was parked and turned off however, the vehicle started rolling backward. The contact used bricks to chock the wheel. The vehicle was taken to the local dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The contact referenced NHTSA Campaign Number: 18V471000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.

NHTSA ODI 11452112

The contact owns a 2013 Ford Fusion. The contact stated while driving 30 MPH and shifting to first gear, the vehicle started jerking and shuddering. The contact stated that the failure increased in intensity whenever he shifted into a higher gear. There were no warning lights illuminated. The contact veered to the side of the road, turned off, and restarted the vehicle; however, the failure reoccurred while driving. The contact was able to continue to drive the vehicle at slower speeds. The vehicle was taken to the dealer where the PCM was reset and the transmission oil was replaced; however, the failure persisted. The contact also stated that the failure would occur whenever the accelerator pedal was depressed. The contact stated that the vehicle was leaking gasoline and was taken to an independent mechanic who replaced the fuel injectors. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.

NHTSA ODI 11451952