Aug 2, 2020Wheels
I WENT TO HAVE MY TIRES ROTATED ON MY 2013 FORD FOCUS SE AND I WAS TOLD THAT ALL MY LUGNUTS NEED TO BE REPLACED BECAUSE THEY CHANGED FORM FROM THE HEAT. IN ALL THE CARS THAT I HAVE HAD THIS HAS NEVER BEEN AN ISSUE. NUMEROUS PEOPLE HAVE HAD THE SAME ISSUE.
NHTSA ODI 11342759
Jul 29, 2020EngineFuel system
RECALL PERFORMED ON PURGE VALVE....STILL CANT BREATH INSIDE THE CABIN FROM THE FUMES...WAS TOLD IT THE CAT CONVERTER..... 1550 BEFORE TAX
NHTSA ODI 11341990
Jul 29, 2020Transmission & drivetrain
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE TRANSMISSION OVERHEATED. THE VEHICLE WAS TAKEN TO FRITTS FORD (8000 AUTO DR, RIVERSIDE, CA 92504) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
NHTSA ODI 11342016
Jul 24, 2020Electrical systemEngineFuel system
MY CAR IS CONSTANTLY HAVING ELECTRICAL ISSUES THE RADIO WILL CUT OFF IN THE MIDDLE OF PLAYING IT WON'T TURN BACK ON MY CAR LITERALLY HASS TO BE TURNED OFF FOR A CERTAIN AMOUNT OF TIME BEFORE THE RADIO WILL COME BACK ON AT ALL AND THEN IT DISCONNECTS AND MAKES A LOUD POPPING SOUND LIKE SOMETHINGS GOING TO CATCH ON FIRE IN THE CAR WON'T EVEN BE ON NOR WILL THE KEY BE IN THE IGNITION I FEEL THAT IT IS VERY UNSAFE DUE TO THE FACT THAT THAT KIND OF ANNOYS IS A BIG DISTRACTION AND COULD CAUSE AN ACCIDENT. ALSO WHILE DRIVING MY CAR HAS HESITATED A NUMBER OF TIMES WHILE AT A STOPLIGHT OR IN THE RAIN OR WHILE I'M TRYING TO MAKE A TURN OR WHEN I'M TAKING OFF IT DOESN'T MATTER IT'S LIKE IT DOESN'T GET ENOUGH GAS OR IT HAS PROBLEMS SWITCHING WITH THE RPMS AND THIS IS A CONSTANT PROBLEM THIS IS NOT JUST ONE OR TWO TIMES THIS IS SINCE I HAVE OWNED THIS VEHICLE AND IT'S A LITTLE BIT RIDICULOUS CONSIDERING THIS CAR HAS A FIVE STAR RATING DEFINITELY NOT A FIVE STAR RATING CAR CONSIDERING HOW MANY TIMES I'VE BEEN STUCK OUT IN THE MIDDLE OF TRAFFIC AND ALMOST GOTTEN INTO CAR ACCIDENTS BECAUSE OF THIS CARI WOULD REALLY LIKE FOR THIS TO BE INVESTIGATED QUICKLY THIS IS A LIABILITY TO ANYONE WHO OWNS THIS YEAR MAKE AND MODEL OF CAR
NHTSA ODI 11341324
Jul 22, 2020Transmission & drivetrainFuel system
RIVING THE CAR SUDENLY THE CAR HEASITES TO GO ON SPEED LIKE THE TRANS MISSION IS NOT RESPONDING ALSO WHEN YOU PARK THE CAR AND CAME BACK TO START THE CAR DON'T START A FEW HOURS LATER YOU CAME BACK AND THE CAR STARTS, WE WENT TO THE DEALER AND THEY DID A DIAGNOSIS ON THE CAR AND TOLD US THAT THE CAR HAS A MODULE TRANSMISSION AND CLUTCH PROBLEM , WE FIND OUT DAYS BEFORE THAT THE CAR HAS A RECALL IN THAT PARTICULAR AREA BUT THE DEALER TOLD US THE CAR WAS IN ACCIDENT AND HAS A REBUILT TITLE AND THAT VOIDS THE WARRANTY ON THE REPAIRS AND WE HAVE TO PAY FROM OUR POCKET I TOLD THE TECHNICIAN THAT WE BOUGHT THE CAR AND WE DIDND'T KNOW THAT THE CAR HAS A REBUILT TITLE UNTIL THIS DAY HE TOLD US THAT WE HAVE TO PAY FROM OUR POCKET $2,200 FOR THE REPAIRS
NHTSA ODI 11340837
Jul 20, 2020
I WAS DRIVING IN MY CITY AND WAS STOPPED AT A LIGHT NOT TOO FAR FROM MY HOUSE. THE LIGHT TURNED GREEN TO TURN, AND AS I WAS MID TURN, MY CAR SORT OF STALLED. IT KEPT LURCHING AND WHEN I PRESSED THE GAS IT WAS LIKE IT WAS IN NEUTRAL AND REVVED UP. THE CHECK ENGINE LIGHT CAME ON RIGHT WHEN IT REVVED UP. BY THE TIME THE LIGHT TURNED RED, I WAS STILL MOVING, BUT VERY SLOWLY AND FELT LIKE IT WAS KIND OF COASTING IN AN ABRUPT WAY. LUCKILY I WAS PRETTY CLOSE TO MY PLACE AND COULD GO SLOWLY. WHEN I WENT TO PARK, I TRIED BACKING UP AND IT WOULDN'T MOVE, IT JUST ROLLED FORWARD. I HAD TO REPARK, BECAUSE I COULDN'T GET MY CAR TO BACK UP. I CAME IN AND TOLD MY HUSBAND, AND HE THINKS IT COULD BE THE TRANSMISSION.
NHTSA ODI 11340516
Jul 9, 2020Transmission & drivetrain
I BOUGHT THIS VEHICLE LATE JANUARY OF 2020, I WAS AWARE OF TRANSMISSION PROBLEMS WITH THIS MODEL BUT WAS ASSURED THAT THOSE PROBLEMS WERE TAKEN CARE OF. BOUGHT THE VEHICLE AND AFTER MY FIRST TRIP LONGER THAN 1 HOUR I GOT AN ENGINE LIGHT AND LATER A TRANSMISSION OVERHEATING LIGHT. WHEN DRIVING THE CAR AT 55 MILES PER HOUR THE CAR WILL ACT LIKE I WAS FLOORING THE GAS PEDAL AND WILL NOT DO ANYTHING WHEN I TRIED TO INCREASE THE SPEED. THE FORD DEALERSHIP SAID IT WOULD COVER THE ISSUES AT FIRST BUT NOW THEY ARE SAYING IS NOT PART OF THEIR WARRANTY. THE CLUTCH NEEDS TO BE REPLACED AND THE CAR IS STUCK IN THIRD GEAR. IT WILL ONLY START ON THE SECOND TRY. THE CAR HAS 53K MILES AND BOUGHT AT 50K MILES AT 9K DOLLARS.
NHTSA ODI 11338490
Jul 2, 2020Steering
POWER STEERING FAILED SUDDENLY WHILE DRIVING ON A STRAIGHT SECTION OF CITY STREET - WITH NO WARNING. THE ENTIRE STEERING ASSEMBLY NEEDED TO BE REPLACED TO REPLACE A FAILED SENSOR MODULE!!!! *TR
NHTSA ODI 11337185
Jul 1, 2020Transmission & drivetrain
VEHICLE WAS IN MOTION ON BUSY HIGHWAY GOING 70MPH WHEN IT ABRUPTLY DECREASED IN SPEED. RPMS MOVED BACK AND FORTH UNTIL I WAS ABLE TO GET OFF THE HIGHWAY. IF I WERE IN THE FAST LANE, IT IS LIKELY SOMEONE WOULD HAVE RAN INTO THE BACK OF ME. CONCERNS WITH SHUDDER RELATING TO TRANSMISSION CONTROL AND CLUTCH ASSEMBLY NEEDED REPLACING. *TR
NHTSA ODI 11331949
Jun 24, 2020Transmission & drivetrain
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO SHIFT OUT OF FIRST GEAR. THE VEHICLE WAS TOWED TO MCCLUNG FORD INC (707 E MAIN ST, MOUNTAIN VIEW, AR 72560) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED IN ORDER TO DISCOVER THE CAUSE FOR THE FAILURE. THE CONTACT WAS INFORMED THAT THE CLUTCH AND THE TRANSMISSION FORK NEEDED TO BE REPLACED. A FEW DAYS LATER, THE CONTACT CALLED BACK TO CHECK ON THE VEHICLE AND WAS INFORMED THAT THE REPLACEMENT PARTS HAD NOT CORRECTED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 132,000.
NHTSA ODI 11330532
Jun 23, 2020Transmission & drivetrainElectronic Stability Control (esc)
WHILE DRIVING A FULLY-CHARGED 2013 FORD FOCUS BEV, THE "STOP SAFELY NOW" MESSAGE APPEARED, RESULTING IN THE STEERING WHEEL LOCKING AS I SLOWED THE CAR. CAR HAD DIFFICULTY SHIFTING TO PARK ONCE STOPPED. *TR
NHTSA ODI 11330336
Jun 17, 2020Transmission & drivetrain
TRANSMISSION HARD JERKING AND FIRST AND SECOND GEAR. *TR
NHTSA ODI 11329473
Jun 16, 2020AirbagsCrash1 injury
I WAS WAITING FOR THE LIGHT TO TURN GREEN AND THEN BOOM I GET REAR ENDED BY A TRUCK GOING AT LEAST 60 MPH AND DID NOT HIT THE BRAKES AT ALL AND MY AIRBAGS DIDN'T DEPLOY. *TR
NHTSA ODI 11329269
Jun 1, 2020Electrical system
MY RADIO IN MY CAR DOES NOT WORK BUT BEFORE THAT IT STARTED POPPING AND CRACKLING REALLY LOUD WITH THE IGNITION ON OR OFF MOVING DOWN THE ROAD OR STOPPED. WHENEVER IT WANTED TO IT DID IT. IT WAS SO LOUD IT WOULD SCARED ME TO THE POINT I WOULD JUMP AND ALMOST GO OFF THE ROAD. BUT NOW IT JUST DOESN'T WORK. I'VE LOOKED INTO IT AND A LOT OF PEOPLE REPORT THIS PROBLEM BUT NOTHINGS BEEN DONE ABOUT IT AND I FEEL SOMEBODY SAFETY IS IN JEOPARDY. *TR
NHTSA ODI 11326722
Jun 1, 2020Fuel system
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT TOOK THE VEHICLE TO LEO KAYTES FORD (145 NY-94, WARWICK, NY 10990) WHERE THE VEHICLE WAS INSPECTED AS A PART OF THE RECALL. NO DEFECTS WERE FOUND. THE VEHICLE WAS RETURNED TO THE CONTACT WITH NO REPAIRS PERFORMED. THE CONTACT STATED THAT RECENTLY THE VEHICLE WAS SHIFTED IN REVERSE AND STALLED WITHOUT WARNING. THE CONTACT CALLED LEO KAYTES FORD WHERE SHE WAS INFORMED THAT THE RECALL HAD EXPIRED. SHE WAS THEN GIVEN AT ESTIMATE FOR THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NO LONGER ELIGIBLE FOR THE FREE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,260.
NHTSA ODI 11326777
May 29, 2020Electrical systemLights
POWER TO DASHBOARD WENT OFF, NO EXTERIOR LIGHTS INCLUDING HEAD LIGHTS, TAIL LIGHTS, BRAKE LIGHTS, FLASHERS, SPEEDOMETER, DIRECTIONAL S. THE ONLY THING THAT WORKED WAS THE AC. CAR WAS STATIONARY. THIS IS THE SECOND TIME THIS OCCURRED. IF THIS HAD HAPPENED WHILE DRIVING, IT COULD HAVE CREATED A HAZARDOUS SITUATION FOR ME AND OTHER MOTORISTS.*DT*JB
NHTSA ODI 11326520
May 27, 2020Transmission & drivetrain
VEHICLE WILL NOT SHIFT CORRECTLY. WILL OFTEN STALL OUT WHILE DRIVING AND WILL NOT ENGAGE GEARS EVEN WHEN SITTING IN THE MIDDLE OF A BUSY ROAD. WILL NOT SHIFT INTO REVERSE. SHIFTS HARD WHEN IT DOES SHIFT. BASICALLY BEEN DOING THIS OFF AND ON SINCE SHORTLY AFTER BUYING THE VEHICLE. HOWEVER FORD SIMPLY RESET THE PCM AND CHARGES FOR THIS. VEHICLE CONTINUES TO FAULT AFTER THIS. *TR
NHTSA ODI 11326256
May 26, 2020Latches & locks
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT AFTER HIS WIFE ENTERED THE VEHICLE, SHE BECAME AWARE THAT THE DRIVER'S SIDE FRONT DOOR FAILED TO LATCH SECURELY WHEN THE DOOR WAS CLOSED. THE CONTACT USED A STRAP TO TIE THE PASSENGER'S AND DRIVER'S SIDE DOOR TOGETHER IN ORDER TO SECURE THE DOOR. OPELIKA FORD (801 COLUMBUS PKWY, OPELIKA, AL 36801, (334) 749-8113) WAS CONTACTED HOWEVER, THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 144,188.
NHTSA ODI 11325951
May 26, 2020Steering
MY ELECTRONIC STEERING ASSIST SYSTEM FAILED, I WAS DRIVING BACK FROM DOING ERRANDS, PULLED INTO MY APARTMENT COMPLEX AND THE YELLOW LIGHT CAME ON AND THE ERROR CODE CAME ON, MY STEERING LOCKED UP COULDN'T TURN STEER WHEEL, LUCKY I WAS GOING SLOW PULLED IN PARKING SPACE..THIS HAS COME ON BEFORE BUT THEN JUST WENT OFF, I CAN'T IMAGINE GOING ANY FASTER AND THE STEERING CEASE UP, I THINK ITS DANGEROUS, I GOT TOWED TO DEALERSHIP,NOW IS ON BACKORDER AND IS GOING TO TAKE SOME TIME, THANK YOU *DT*JB
NHTSA ODI 11326048
May 19, 2020Transmission & drivetrain
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT UPON SWITCHING GEARS AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS INITIALLY TAKEN TO BLUEBONNET FORD LINCOLN (351 N INTERSTATE 35 FRONTAGE RD, NEW BRAUNFELS, TX 78130) ON THREE OCCASIONS WHERE THE VEHICLE WAS DIAGNOSED FOR AN UNKNOWN FAILURE AND REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NEXT TAKEN TO GRIFFITH FORD SAN MARCOS (2661 INTERSTATE 35 FRONTAGE RD, SAN MARCOS, TX 78666) WHERE THE CONTACT WAS INFORMED THAT THE CLUTCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
NHTSA ODI 11325169
May 17, 2020Transmission & drivetrain
TRANSMISSION SHUDDERS, JERKS AND FEELS LIKE ITS SLIPPING AND I'M GETTING A TRANSMISSION FAULT ERROR ON MY DASH, WON'T SHIFT TO NEXT GEAR UNLESS ITS ABOVE 3500RPM. I BOUGHT THE CAR USED MAY 4 2020, IT STARTED ACTING UP WITHIN THE FIRST WEEK I HAD THE VEHICLE.
NHTSA ODI 11324842
May 15, 2020AirbagsElectronic Stability Control (esc)Engine
MY FORD CAR ENGINE LIGHT IS ON WHENEVER IT RAINS AND MY FORD CAR STALLS AND I HAVE NO IDEA WHAT RECALL ISSUES IT HASH LATCH DOOR CHECK LOOK AT THE SALES SERVICE FORD DEALERSHIP!2020 *TR
NHTSA ODI 11324733
May 11, 2020Fuel system
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE EXPERIENCED A MISFIRE AND SPUTTERED. ADDITIONALLY, THE CONTACT STATED THAT AFTER REFUELING, THE VEHICLE OCCASIONALLY STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO QUICK LANE AT SAW GRASS FORD LOCATED AT 14501 WEST SUNRISE BLVD, SUNRISE FL 33323, WHERE THE MECHANIC PERFORMED A SOFTWARE UPDATE UNDER NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE AN ADDITIONAL UNKNOWN SOFTWARE UPDATE WAS PERFORMED BUT FAILED TO FIX THE FAILURE. THE CONTACT INDICATED THAT THE FUEL TANK WAS DAMAGED HOWEVER, THE FUEL TANK WAS NOT REPLACED AS STATED IN THE NHTSA CAMPAIGN. THE CONTACT STATED THAT THE VEHICLE ALSO RECEIVED A FUEL SYSTEM CLEANING AND A FUEL INDUCTION INJECTION HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.
NHTSA ODI 11324096
May 7, 2020SteeringElectrical systemElectronic Stability Control (esc)
CAR JERKS DURING ACCELERATION, CPU WAS UPDATED AT FORD DEALERSHIP BUT JERKING IS PERSISTENT, TRANSMISSION OVERHEATING SIGNAL APPEARED, CHECK ENGINE SIGNAL APPEARED, CAR REVERSE GEAR FAULTY. ALL HAPPENED WHILE CAR WAS IN MOTION IN A BUSY STREET. AFTER CAR SHOWED THE TRANSMISSION OVERHEATING SIGNAL IT SHUT DOWN AND I WAS CLOSE TO GETTING HIT BY ANOTHER CAR FROM THE REAR END AS IT SHUT DOWN SIMULTANEOUSLY. CALLED TOWING SERVICE RIGHT AFTER BECAUSE CAR WOULD NO LONGER DRIVE WHEN ON GEAR. *TR
NHTSA ODI 11323760
May 5, 2020Electrical system
WHEN THE CAR IS IN PARK OR I?M DRIVING ON THE ROAD. THE RADIO WILL ABRUPTLY GO OUT, WITH A LOUD NOISE. THEN IT?S SILENT, AND ABRUPTLY YOU HEAR POPPING AND LOUD STATIC NOISES. IT IS A ROAD HAZARD, BECAUSE THIS LOUD STATIC NOISE COMES AND GOES; AND WHEN IT HAPPENS IT MAKES YOU JUMP. IT TAKE YOU FOCUS OFF THE ROAD, BECAUSE YOU?RE TRYING TO TURN THE RADIO DOWN OR OFF, BUT IT?S ALREADY OFF AND NOTHING WORKING. SO YOU WAIT FOR IT TO STOP. I DID TAKE MY CAR INTO A DEALERSHIP AND HAD IT INSPECTED, THEY SAID IT WAS THE WHOLE FRONT COMPONENT (RADIO/ AC) COST ABOUT $650. THERE?S NO WAY OF JUST DISCONNECTING JUST THE RADIO, BECAUSE IT?S ALSO WIRED WITH SOME DASH LIGHTS AND THE AC. THERE ARE ALSO MANY OTHER PEOPLE STRUGGLING WITH THIS PROBLEM. *TR
NHTSA ODI 11323320