Feb 8, 2020Transmission & drivetrain
FAULTY TRANSMISSION DEFECT RELATING TO THE CLUTCH AND TRANSMISSION CONTROL MODULE IN THE DPS6 TRANSMISSION. LOSS OF CLUTCH ENGAGEMENT, LOSS OF POWER AND NO START FROM ENGINE. FORD MOTOR COMPANY FAILED TO DETERMINE MY CAR TO QUALIFY FOR A CLUTCH AND TRANSMISSION CONTROL MODULE REPLACEMENT. FORD MOTOR COMPANY ALSO FAILED TO DETERMINE MY CAR TO QUALIFT FOR A CLUTCH AND TRANSMISSION CONTROL MODULE REPLACEMENT FALLING UNDER THE CUSTOMER SATISFACTION PROGRAM 14M01 - SUPPLEMENT #7 AND CUSTOMER SATISFACTION PROGRAM 15B22- SUPPLEMENT #3. I HAVE EMAILED DAVID J. JOHNSON ON SUNDAY FEBRUARY 2, ,2020 AND RECEIVED A CALL FROM MR. JOHNSON EXECUTIVE OFFICE ON FEBRUARY 5, 2020 AND HAVE YET TO RECEIVED ANYTHING.
NHTSA ODI 11307922
Feb 6, 2020Transmission & drivetrain
WHEN ACCELERATING, THE VEHICLE SHUTTERS, SHAKES AND JERKS. THIS HAPPENS EVERY TIME, NO MATTER WHETHER THE VEHICLE HAS BEEN IDLE FOR NO SPECIFIC AMOUNT OF TIME AND EVEN WHEN THE VEHICLE IS OPERATIONAL. THE VEHICLE WAS PURCHASED NEW IN DECEMBER 2013 AND HAS BEEN AN ONGOING ISSUE.
NHTSA ODI 11307474
Feb 6, 2020Transmission & drivetrain
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIBRATED AND LOST POWER, WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE JOHNSON CITY FORD DEALER, LOCATED AT 207 PRINCETON RD, JOHNSON CITY, TN 37601, WHERE THE CLUTCHES AND TRANSMISSION WERE REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE WAS NO T REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
NHTSA ODI 11307514
Feb 5, 2020Transmission & drivetrain
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION EXPERIENCED SLIPPING GEARS AND AN ABNORMAL SHUDDER WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE HAD A SALVAGE TITLE AND TAKEN THE VEHICLE TO CARUSO FORD LINCOLN LOCATED AT (3500 CHERRY AVE, LONG BEACH, CA 90807, (562) 426-3301) TO BE DIAGNOSED. THE MECHANIC REFUSED TO PERFORM THE DIAGNOSTIC TEST DUE THE VEHICLE HAVING A SALVAGE TITLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS REFERRED TO THE NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
NHTSA ODI 11307292
Feb 2, 2020Transmission & drivetrainEngine
WHEN DRIVING THE VEHICLE IT CAUSES A STUTTERING MOVEMENT FROM A STOP. WHEN PRESSING THE GAS FROM A STOPPED POSITION IT STARTS TO SHAKE UPON ACCELERATION. THE CAR ALMOST FEELS LIKE THE TRANSMISSION IS SLIPPING AND MAY CAUSE THE VEHICLE TO STOP. I FEEL THAT I AM UNSAFE WHEN THIS HAPPENS.
NHTSA ODI 11306557
Jan 30, 2020Transmission & drivetrain
FORD HAS SOLD A CAR TO MILLIONS OF PEOPLE THAT IS UNSAFE FOR THE ROAD. I'VE HAD NUMEROUS OCCASIONS OF FAILURES WITH THE TRANSMISSION WHERE IT WILL SUDDENLY NOT ACCELERATE, CAUSING UNDUE DANGER MY FAMILY AND MYSELF. THIS CAR SHOULD BE FULLY RECALLED TO REPLACE THE TRANSMISSION IN ITS ENTIRETY. THE FAILURE BY THE NHTSA TO DO SO EVEN YEARS AFTER THE PROBLEM WAS KNOWN WITH THE DPS6 TRANSMISSION IS A ABSURD LACK OF SAFETY OVERSIGHT. MY WIFE AND CHILD WERE ALMOST HIT BY A TRACTOR TRAILER DUE TO THE CAR NOT ACCELERATING PULLING INTO TRAFFIC, THIS IS FAR FROM THE FIRST INSTANCE. THEY COULD HAVE EASILY DIED FROM THIS AND OTHER OCCASIONS. MY FAMILY IS SCARED TO BE IN THIS VEHICLE AFTER NUMEROUS OCCASIONS OF SIMILAR SITUATIONS HAPPENING. EVERY DAY YOU DO NOT DO A FULL RECALL, YOU RISK MORE LIVES BEING IN DANGER.
NHTSA ODI 11303003
Jan 28, 2020Transmission & drivetrain
MY TRANSMISSION,JERKS AND STOP WHEN DRIVING,DOESNT GO UP HILLS VERY GOOD.WHEN TAKING OFF AT A STOP SIGN OR STOP LIGHTS,IT DOESN'T WANT TO PULL OFF,IT KINDA STALL.
NHTSA ODI 11302626
Jan 28, 2020SteeringTransmission & drivetrain
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THROUGH AN INTERSECTION MAKING A LEFT TURN WITH THE ACCELERATOR PEDAL DEPRESSED, THE STEERING WHEEL CEASED WITH THE POWER TRAIN ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER, TURNED THE VEHICLE OFF AND BACK ON BUT FAILED TO OPERATE AS INTENDED. THE CONTACT ALLOWED THE VEHICLE TO REST FOR AN HOUR TURNED THE VEHICLE ON AND THE VEHICLE OPERATED AS INTENDED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATION 82,000.
NHTSA ODI 11302635
Jan 25, 2020Transmission & drivetrain
I HAVE OWN A 2013 FORD FOCUS AND WHEN I TRY TO ACCELERATE, IT SEAMS THE CAR REVS UP BUT DOESN'T GO ANY FASTER. THAT DOESN'T HAPPEN ALL THE TIME BUT WHEN IT DOES IT'S SCARY TO THINK THAT I MIGHT GET REAR-ENDED WHEN I'M SWITCHING LANES ON THE FREEWAY. THE CAR ALSO SWITCHES GEARS A LITTLE ROUGH. SOMETHING DEFINITELY FEELS OFF ABOUT THIS TRANSMISSION.
NHTSA ODI 11301819
Jan 24, 2020Transmission & drivetrain
MY TRANSMISSION WENT OUT AND I HAD TO PAY $6000.00 TO GET IT FIXED! YET AGAIN ANOTHER PROBLEM WITH THIS 2013 FORD FOCUS! I AM SO ANGRY RIGHT NOW. SOMETHING HAS TO BE DONE!
NHTSA ODI 11301655
Jan 19, 2020Transmission & drivetrain
VERY HARD SHIFTING THROUGH GEARS WHEN FIRST STARTING TO DRIVE. AFTER CAR IS WARMED UP AND DRIVEN FOR A TIME. THERE IS A SHUDDERING IN THE TRANSMISSION WHEN STARTING FROM A STOP. THE HARD SHUDDERING MAKES IT SEEM LIKE THE TRANSMISSION IS GOING TO FAIL.
NHTSA ODI 11300313
Jan 8, 2020Transmission & drivetrainSpeed control
VEHICLE HAS KNOWN ISSUES THRU FORD. JUST HAD CLUTCH ASSEMBLY REPLACED WAS DRIVING CAR MONDAY IT STARTED SHIFTING ERRATICALLY MY GRANDDAUGHTER WAS IN CAR IT LURCHED SHUDDERS. AT FORD DEALER SAID IT IS SOME SORT OF TRANSMISSION FORK 1900.00 TO FIX VEHICLE HAS RECALLS BUT FORD WON'T HONOR THE TRANSMISSION BY CERTAIN DEALERS
NHTSA ODI 11298007
Jan 5, 2020Transmission & drivetrain
AT 9:30PM ON MAY 12TH 2016 I WAS DRIVING ON I-5 THROUGH DOWNTOWN SEATTLE GOING APPROXIMATELY 60 MILES AN HOUR IN THE FAR LEFT LANE, WHEN THE GAS PEDAL DROPPED ALL THE WAY TO THE FLOOR AND I COMPLETELY LOST POWER. I HAD TO CHANGE ACROSS 4 LANES OF TRAFFIC WHILE MY VEHICLE WAS STEADILY LOSING POWER TO EXIT AT MERCER ST. FROM THERE I BARELY MADE IT TO THE SIDE OF THE ROAD ON WESTLAKE AVE WHERE A TOW TRUCK PICKED ME UP. FOLLOWING THAT EXPERIENCE I HAVE HAD TO TAKE MY CAR TO HAVE THE CLUTCH/TRANSMISSION REPACKED 5 TIMES!!! EACH TIME WHEN THE CLUTCH IS STARTING TO FAIL, IT SHUDDERS, SHAKES AND LOSES POWER. I AM AFRAID OF IT LOSING POWER IN A INTERSECTION AND BEING T-BONED BY ANOTHER VEHICLE (THIS HAS HAPPENED TO OTHER OWNERS OF THESE CARS). FORD IS RESPONSIBLE FOR FIXING THIS, HOWEVER THEY HAVE NOT TAKEN RESPONSIBILITY AND HERE I AND ABOUT 4 MILLION OTHER CUSTOMERS ARE LEFT WITH LEMONS! HOLD FORD ACCOUNTABLE FOR THEIR FAULTY TRANSMISSION/CLUTCHES FROM 2011-2016 FIESTA/FOCUSES, ALL I WANT IS A DEPENDABLE CAR THAT WILL LAST MORE THAN 4 YEARS AND 68,000 MILES.
NHTSA ODI 11297224
Jan 2, 2020Transmission & drivetrain
DPS6 CLUTCH WAS REPAIRED/REPLACED AT 85,000 MILES DUE TO SEVERE SHUDDERING AND DANGEROUS DRIVING PERFORMANCE. SEVERE SHUDDERING RETURNED AT 98,000 MILES AND WAS NOT SCHEDULED FOR SERVICE UNTIL AFTER 100,000 MILES - FORD MOTOR COMPANY AND DEALER NOW REFUSES TO REPAIR THE DANGEROUS AND FAULTY DPS6 CLUTCH ASSEMBLY ON MY VEHICLE. VEHICLE SHUDDERS WHEN SHIFTING FROM FIRST TO SECOND, SOMETIMES VIOLENTLY, OCCASIONALLY LOSING POWER OR ACCELERATING SUDDENLY. HAS ALSO LED TO ENGINE STALL WHILE IN TRAFFIC. FORD REFUSES TO FIX MY CAR.
NHTSA ODI 11296644
Dec 27, 2019Transmission & drivetrain
TRANSMISSION SHUTTERING ,ROWS BACKWARDS ON A INCLINE,TRY TO MERGE IN TRAFFIC WILL NOT MOVE FAST ENOUGH VERY DANGERS ,CALLED FORD CUSTOMER SERVICE SAID IT WOULD BE COVERED ONCE I TOOK IT TO THE FORD DEALERSHIP I WAS CHARGED FOR DIAGNOSTIC THEN WAS TOLD IT WAS NOT COVERED AND SAID IT WOULD COST ME $1600 TO FIX ,DID NOT HAVE IT FIX SETTING AT HOME IN GARAGE
NHTSA ODI 11291443
Dec 24, 2019Transmission & drivetrain
THE VEHICLE SHAKES WHEN IT STARTS. SEAMS LIKE SOMETHING IS WRONG WITH THE TRANSMISSION. IT'S VERY TROUBLESOME IN THE SIGNAL LIGHT IN THE HIGHWAY.
NHTSA ODI 11291120
Dec 16, 2019Transmission & drivetrain
MY VEHICLE HAS BEEN IN THE SHOP REPEATEDLY EVERY SINCE I PURCHASED IT IN 2012 CAR NOT ACCELERATING WHEN IT SHOULD. IT HESITATES AND SHUDDERS VIOLENTLY WHEN TAKING OFF IN FIRST GEAR. I HAVE BEEN TOLD THAT I MUST HAVE A NEW CLUTCH SYSTEM PUT IN A TRANSMISSION AT MY EXPENSE. WHEN THE VEHICLE IS COOL IT WILL SHIFT GOOD BUT AS IT IS DRIVEN MORE, THE WORSE IT GETS AT SHIFTING.
NHTSA ODI 11289349
Dec 10, 2019Transmission & drivetrain
VEHICLE LOST POWER AND WOULDN'T ACCELERATE. RPM'S ROSE BUT CAR WOULDN'T GO. THIS HAPPENED WHILE I WAS ENTERING AN INTERSECTION WITH CROSS TRAFFIC! THIS COULD GET SOMEONE KILLED. THE VEHICLE ONLY HAD 78,000 MILES AND HAD BEEN IN THE SHOP AT LEAST ONE OTHER TIME AT AROUND 53,000 MILES AND THE TRANSMISSION WAS FIXED THEN. HERE WE ARE 25,000 MILES LATER AND IT'S OUT AGAIN!
NHTSA ODI 11288103
Dec 6, 2019Transmission & drivetrain
WHILE STARTING TO ACCELERATE MY CAR LEAPED FORWARD AND I HAD TO SLAM ON THE BRAKES TO PREVENT ME FROM REAR ENDING ANOTHER VEHICLE. MY CAR THEN STARTLING STUTTERING FROM THE FAULTY TRANSMISSION. THE CAR DOES NOT SHIFT PROPERLY.
NHTSA ODI 11287596
Dec 5, 2019Transmission & drivetrain
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE JERKED, LOST POWER, AND THE CLUTCH SHUDDERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RUSS MILNE FORD (24777 HALL RD, MACOMB, MI 48042, (586) 948-7700) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE EXTENDED WARRANTIES FOR THE POWER TRAIN HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 119,050.
NHTSA ODI 11287111
Dec 5, 2019Transmission & drivetrain
PURCHASED CAR NEW AND FROM DAY ONE IT WAS EVIDENT THERE WE'RE TRANSMISSION ISSUES. HAD BACK TO THE DEAL SEVERAL TIMES THE SAID THEY REPROGRAMMED THE TRANSMISSION BUT IT DID NOT HELP, MAYBE EVEN MADE IT WORSE? WHEN DRIVING OR PULLING OUT THE CAR WOULD SHAKE AND SHUTTER VERY BAD. THIS WAS A CONSTANT ISSUE FROM THE DAY I DROVE IT OFF OF THE SALES LOT.
NHTSA ODI 11287266
Dec 4, 2019Transmission & drivetrain
MY 2013 FORD FOCUS TRANSMISSION SHUTTERS DURING TAKE OFF AND SLIPS GEARS EVERY SO OFTEN, USUALLY WHEN LAUNCHING FROM A FULL STOP OR WHEN DRIVING IN THE FIRST TWO YEARS.
NHTSA ODI 11286772
Dec 4, 2019Transmission & drivetrain
THE CAR IS UNSAFE TO DRIVE DUE TO THE TRANSMISSION. IT SHAKES VIOLENTLY AND WILL NOT ACCELERATE AT TIMES. I HAVE HAD IT TO THE DEALERSHIP MANY TIMES OVER THE LAST 2 YEARS WITH NO FIX IN PLACE.
NHTSA ODI 11286902
Dec 3, 2019Transmission & drivetrainEngine
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 50 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, THE VEHICLE WOULD NOT SHIFT INTO REVERSE. THE VEHICLE WAS TAKEN TO WEBB FORD (219-924-3400, LOCATED AT 9809 INDIANAPOLIS BLVD, HIGHLAND, IN 46322), BUT WAS NOT DIAGNOSED OR REPAIRED. THE TECHNICIAN STATED THAT THE WARRANTY EXPIRED AND INFORMED THE CONTACT TO BRING THE VEHICLE BACK LATER. A WEEK LATER, THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS WAITING TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT PROVIDED.
NHTSA ODI 11286645
Nov 25, 2019Transmission & drivetrainEngine
I'VE HAD TRANSMISSION PROBLEMS SINCE PURCHASING THE CAR. TWO DAYS AGO THE CAR WOULD NOT GO INTO REVERSE AND THE ENGINE LIGHT CAME ON - IT WAS STUCK IN THE GARAGE AT THIS TIME. I WAS FINALLY ABLE TO GET THE CAR TO REVERSE AND THE LIGHT WENT OFF A FEW HOURS LATER. YESTERDAY THE CAR, AGAIN, WOULD NOT REVERSE AND THE ENGINE LIGHT CAME BACK ON. THIS TIME IT WAS STUCK IN A PARKING LOT. AFTER MANY ATTEMPTS, SOME OF WHICH LEAD TO THE CAR NOT STARTING AT ALL, THE CAR FINALLY TURNED ON, AND REVERSED AFTER ROUGHLY HALF AN HOUR. THIS MORNING I TOOK THE CAR TO WEBB FORD IN HIGHLAND, IN FOR REPAIRS AS THE TRANSMISSION HAS A 100,000 MILE WARRANTY. THE DEALERSHIP SAID THEY ARE BACKED UP FOR OVER 2 WEEKS AND WOULD NOT EVEN LET ME LEAVE MY CAR. THE NEST CLOSEST DEALER IN CALUMET CITY, IL IS NOT TAKING TRANSMISSION WORK AT ALL. NOW, AFTER LEAVING WORK, MY CAR WILL NOT GO OVER 15MPH WITHOUT JERKING AND CHUGGING AND IT SEEMS THAT I HAVE NO WAY TO GET THE TRANSMISSION FIXED EVEN THOUGH IT'S UNDER WARRANTY BECAUSE NO ONE WILL TAKE MY CAR.
NHTSA ODI 11282351