What 2,157 owners told NHTSA about the 2013 Ford Focus Bev

MY VEHICLE DISPLAYED A "STOP SAFELY NOW" WARNING DURING MY NORMAL MORNING COMMUTE. THE WARNING WAS PRECEDED BY A FAILURE OF THE RADIO PORTION OF THE SYNC SYSTEM. I BRIEFLY TURNED OFF THE VEHICLE AT A USUAL STOP ON MY ROUTE AND UPON TURNING IT ON, THE RADIO VOLUME, POWER AND TUNING WERE ALL UNRESPONSIVE. I ATTEMPTED TO RESET THE VEHICLE AT THE NEXT TRAFFIC LIGHT BY POWERING DOWN AND OPENING THE DOOR, BUT THE RADIO REMAINED ON EVEN AFTER THE VEHICLE WAS OFF AND THE DOOR WAS OPENED. I ATTEMPTED THIS SEVERAL MORE TIMES AT EACH SUCCESSIVE TRAFFIC LIGHT AND THE RADIO WOULD NOT SHUT OFF. AFTER ONE SUCH RESET, THE STOP SAFELY NOW WARNING WAS DISPLAYED ON THE DASH. I WAS STOPPED AT A TRAFFIC LIGHT AT THE TIME AND WAS ABLE TO RESET THE VEHICLE AND SAFELY ENTER A PARKING LOT AND WAIT FOR A TOW - WITH THE RADIO STILL ON. MY LOCAL FORD DEALER WAITED THREE DAYS TO DIAGNOSE THE ISSUE AND UNSURPRISINGLY DETERMINED IT WAS CAUSED BY A DEFECTIVE/DEAD 12 V BATTERY AND REPLACED THE BATTERY. SOFTWARE WAS ALSO UPDATED. UPON RETURNING HOME AND ATTEMPTING TO CHARGE, MY VEHICLE DISPLAYED A HIGH VOLTAGE SYSTEM FAULT AND HAD TO BE TOWED TO THE DEALER AGAIN. THE DEALER SAID THIS FAULT WAS CAUSED BY A LOOSE CONNECTION ON A TERMINAL BLOCK ON THE ELECTRIC MOTOR THAT WAS USED TO SIGNAL BATTERY CAPACITY TO THE ON-BOARD COMPUTER. *TR

NHTSA ODI 10549370

I HAVE RECEIVED A "STOP SAFELY NOW" WARNING TWICE IN THE PAST WEEK WHILE DRIVE MY FORD FOCUS ELECTRIC. WHEN THIS HAS HAPPENED I'VE LOST ALL ACCELERATION, AND ONE OF THE TIMES I LOST THE ABILITY TO STEER AND BREAK. BOTH TIMES THAT THIS HAS HAPPENED THE CAR BATTERY WAS NEAR FULLY CHARGED. --------------------------------- 1ST OCCURRENCE WAS ON OCT 7TH 2013 WHILE SLOWING DOWN TO APPROACH A STOP SIGN, I HEARD BEEPING AND RECEIVED THE "STOP SAFELY NOW" WARNING ON THE SCREEN AND IMMEDIATELY THE CAR LOST POWER (THE DASHBOARD STILL HAD POWER). I LOST THE ABILITY TO STEER, BREAK AND ACCELERATE. THANKFULLY I WAS ALREADY COMING TO A STOP (FOR THE STOP SIGN) AND WAS UNDER 5MPH. THE CAR ROLLED TO A STOP, I WAS UNABLE TO TURN THE CAR BACK ON UNTIL I OPENED THE DRIVER'S DOOR (THIS CAUSED THE DASHBOARD TO POWER OFF), AFTER THIS I WAS ABLE TO POWER THE CAR BACK ON AND CONTINUE DRIVING. ------------------------------------- 2ND OCCURRENCE WAS ON OCT 16TH 2013 WHILE DRIVING 65MPH ON THE FREEWAY, I HEARD BEEPING AND RECEIVED THE "STOP SAFELY NOW" WARNING ON THE SCREEN AND IMMEDIATELY THE CAR LOST POWER (THE DASHBOARD STILL HAD POWER), THIS TIME I WAS STILL ABLE TO STEER AND BREAK BUT HAD NO ACCELERATION. THANKFULLY THERE WAS A FREEWAY EXIT CLOSE BY, AND THE CAR HAD ENOUGH MOMENTUM THAT I WAS ABLE TO ROLL DOWN THE EXIT RAMP AND TO THE SHOULDER OF THE FEEDER ROAD. THE CAR WOULD NOT RESTART, I HAD TO OPEN THE DRIVER SIDE DOOR FOR THE CAR TO POWER DOWN ALL THE WAY. I WAS THAN ABLE TO POWER THE CAR BACK ON AND KEEP DRIVING. ------------------------------------- I HAVE TAKEN THE CAR TO THE FORD SERVICE DEPT (ON OCT 17TH); AT THIS TIME THEY ARE TELLING ME THAT THEY HAVE NOT FOUND AN ISSUE. *TR

NHTSA ODI 10548444

WHILE DRIVING THE CAR AT ANY POINT IN TIME THE CAR STARTS TO SOUND LIKE ITS GOING TO DIE ALMOST LIKE I'M DRIVING A STANDARD BUT I'M NOT. I MOSTLY NOTICE IT WHEN DRIVING IN TOWN. YET I HAVE NOTICED IT WHEN GOING FASTER AS WELL. I PURCHASED THIS VEHICLE BRAND NEW. I WAS NEVER INFORMED OF THIS BEING "NORMAL". I HAVE TAKEN THE VEHICLE IN. THE PERSON WORKING ON MY VEHICLE SAID THEY DROVE IT AND NOTICED THE ISSUE. STATED THAT RESETTING THE COMPUTER SYSTEM WOULD RESOLVE THIS PROBLEM. YET AFTER HAVING THIS REDONE. NOT EVEN AN HOUR LATER I NOTICE THE ISSUE HAS NOT BE RESOLVED AND IS STILL HAPPENING. I AM AFRAID THAT I WILL GET INTO A WRECK, NOT TO MENTION I HAVE WASTED MY MONEY ON THIS VEHICLE. I FEEL AS IF I AM THROWING MY MONEY AWAY COMPLETELY. WHEN TALKING TO MY SALES MAN AFTER HAVING THIS ISSUE NOT RESOLVED. HE TELLS ME THAT THIS IS AN ISSUE THAT EVERYONE COMPLAINS ABOUT THOUGH FORD STATES THIS IS NORMAL. I HAVE HAD MANY VEHICLES IN MY LIFE AND THIS IS BY FAR NOT NORMAL. IF THIS VEHICLE DID THIS WHILE I WAS TEST DRIVING THE CAR. I WOULD NOT HAVE PURCHASED THIS CAR EVER. SOMETHING NEEDS TO BE DONE ABOUT THIS ISSUE. DO WE NEED TO WAIT UNTIL SOMEONE IS SERIOUSLY INJURED FROM THE DEFECT BEFORE SOMETHING WILL BE DONE. FORD... FIX THIS!! *TR

NHTSA ODI 10548229

I WAS DRIVING AND THE CAR STARTED BEEPING, AND FLASHED UP AN WARNING 'SAFELY STOP NOW'. I IMMEDIATELY PULLED THE CAR OVER TO THE SHOULDER, AND HIT THE OFF BUTTON. THE ENGINE SHUT OFF, BUT THE ERROR DID NOT GO AWAY, I COULD NAVIGATE AROUND THE COMPUTER A BIT, AND IT SHOWED A 'WARNING' BUT WOULD NOT LET ME SEE WHAT THE WARNING WAS. WHEN I OPENED THE CAR DOOR, NONE OF THE ACCESSORY POWER SHUT OFF LIKE IT SHOULD. I GOT OUT OF THE CAR (REMOVING THE KEY) AND LOCKED THE CAR. STILL ALL OF THE ACCESSORY POWER STAYED ON. I GOT BACK IN, AND TRIED TO START THE CAR, AND IT WOULD NOT START, AND FLASHED THE MESSAGE 'SAFELY STOP NOW' REPEATEDLY. I CALLED ROADSIDE ASSISTANCE, AND THEY SENT A TOW TRUCK. THE ACCESSORY POWER SAID ON FOR THE ENTIRE HOUR I WAITED, BY THE TIME THEY GOT THERE, I GOT BACK INTO THE CAR AND IT LET ME START IT. IT RAN ALL THE WAY TO THE DEALERSHIP WITHOUT ANY ISSUE (3 MILES). SO FAR, THE DEALERSHIP IS CLUELESS ON WHAT TO DO. *TR

NHTSA ODI 10548302

VEHICLE STOPS MIDDLE OF NO WHERE ABRUPTLY. *TR

NHTSA ODI 10547825

STOP SAFELY NOW- CAR ASKED ME TO STOP SAFELY NOW WHILE DRIVING AND I PULLED OVER. AT THAT POINT, IT DID NOT RESTART. HAS HAPPENED 4 OTHER TIMES WITH MY WIFE AND 4 KIDS IN THE CAR WHILE TRAVELING AT SPEED. VERY UNSAFE AND HAVE REPORTED TO FORD. HAS BEEN IN SHOP FOR OVER 30 DAYS AND THEY ARE EXECUTING A BUY-BACK, BUT WITH ALL THESE OTHER CARS ON THE ROAD, IT CAN BE EXTREMELY DANGEROUS AS YOU LOSE ALL CONTROL WITH AN ELECTRIC CAR. NEEDS TO BE INVESTIGATED AND FORD NEEDS TO FIX THE PROBLEM BY FINDING A ROOT CAUSE. *TR

NHTSA ODI 10547536

I WAS IN A PARKING LOT HALF WAY THROUGH MY TURN TO PULL INTO A PARKING SPOT WHEN THE CAR STOPPED AND READ "STOP SAFELY NOW". I COULD NOT RESTART THE CAR. THEN (AFTER A FEW MINUTES) SOME NICE MAN ASKED IF I NEEDED A PUSH. HE PUSHED MY CAR INTO THE PARKING SPACE AND THEN I WAS ABLE TO REBOOT THE CAR AND AFTER THAT EVERYTHING WAS FINE. THAT WAS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME IT HAPPENED I WAS GOING ABOUT 35 TO 45 MPH AND GOT THE "STOP SAFELY NOW" WARNING AND AFTER ABOUT 10 OR 15 SECONDS OF COASTING IT REBOOTED WITH NO PROBLEMS. *TR

NHTSA ODI 10547450

WHEN DRIVING ON RESIDENTIAL ROADS, I OFTEN FEEL MY 2013 FORD FOCUS STALL OR JERK. OFTEN TIMES THERE ARE GLITCHES IN THE ELECTRICAL WIRING OF LOCKS AND ALSO IN THE RADIO. THE DOOR WILL STAY LOCKED AFTER HITTING THE UNLOCK BUTTON ON THE INSIDE MULTIPLE TIMES. THE RADIO WILL NOT TURN ON, UNLESS I TURN OFF AND RE-TURN ON THE CAR. AS FOR THE STALLING, IT OFTEN STALLS WHEN GOING ANYWHERE FROM 30-65 MPH. *TR

NHTSA ODI 10547109

ON AT LEAST 8 SEPARATE OCCASIONS, WHILE DRIVING MY CAR ALL OF SUDDEN AND OUT OF THE BLUE IT DISPLAYS A "STOP SAFELY NOW" WARNING ON THE DASHBOARD AND THEN COMPLETELY LOSES ALL POWER TO THE DRIVETRAIN AS SOON AS IT SLOWS TO DOWN TO APPROX. 5MPH. FORTUNATELY, I'VE NOT BEEN KILLED YET AS A RESULT OF THIS. THE CAR HAS BEEN TO THE FORD DEALER 2 TIMES SINCE THE FIRST OCCURRENCE IN APRIL TO "FIX" THE PROBLEM AND IS CURRENTLY THERE AGAIN AFTER IT MOST RECENTLY HAPPENED ON SEPT 24, 2013. IT'S NOW BEEN AT THE DEALER FOR NEARLY TWO WEEKS AND THEY ARE STILL TRYING TO FIGURE IT OUT. *TR

NHTSA ODI 10547138

DRIVING THE VEHICLE HOME WHEN WARNING LIGHTS BEGAN TO FLASH ON THE DASH SAYING TO CHECK OWNERS MANUAL AND TO PULL OVER. THE GAS PEDAL BECAME UNRESPONSIVE AND I COASTED UP TO A RED LIGHT AT A LEFT TURN SIGNAL AND STOPPED, PUT ON MY HAZARD LIGHTS. EVENTUALLY TURNED VEHICLE OFF THEN ON AGAIN AND WAS ABLE TO DRIVE IT HOME. SECOND INCIDENT WAS ON 9/29/13, AND HAD 2863 MILES ON IT. WHILE DRIVING TO DINNER THE SAME WARNING LIGHTS APPEARED ON DASH, AND WE LOST POWER. THANKFULLY NOT A LOT OF HIGH SPEED TRAFFIC AND I WAS ABLE TO PULL OVER SOMEWHERE SAFE TO TURN OFF THE CAR AND TURN IT BACK ON AGAIN TO GET IT RESTARTED. WHEN WE RETURNED HOME FROM THE SECOND INCIDENT I PLUGGED IN THE CAR TO CHARGE IT SO WE COULD TAKE IT BACK TO FORD FOR SERVICE, HOWEVER THE CAR DIDN'T REGISTER THE PLUG. TRIED PLUGGING IT IN AND UNPLUGGING IT FROM THE WALL THEN PUTTING EVERYTHING BACK IN TO TRY AND GET IT TO CHARGE. IT WASN'T UNTIL I OPENED THE DRIVER SIDE DOOR THEN SHUT IT THAT IT FINALLY REGISTERED THAT IT WAS PLUGGED IN. DURING BOTH INCIDENTS THE VEHICLE BECAME COMPLETELY UNRESPONSIVE, ESSENTIALLY DEAD IN THE WATER, AND UNLESS YOU CAN PUT IT IN PARK YOU CAN'T RESTART IT. HAVE TAKEN THE VEHICLE TO FORD ON THREE SEPARATE OCCASIONS TO HAVE THEM FIX THIS ISSUE, AS WELL AS FOR AN ISSUE WITH THE ON-BOARD CHARGING SYSTEM FAULTING, CAUSING THE VEHICLE TO NOT CHARGE FULLY. *TR

NHTSA ODI 10546858

I HAVE JUST OVER 1000 MILES ON MY 2013 FOCUS EV ... TOOK IT FOR ITS 1ST POWER CAR WASH TODAY @ DELTA SONIC ... ABOUT 10:00 MIN DRIVING AWAY FROM CAR WASH, VEHICLE ABRUPTLY "SHUT DOWN" REQUESTING AN "IMMEDIATE SAFE STOP" AND THE "YELLOW WRENCH" SHOWED ON DASH. AFTER ABOUT 30:00 MIN WHILE SCHEDULING A TOW FROM FORD ROADSIDE ASSIST, VEHICLE ABRUPTLY "CLEARED ITSELF" AND TURNED ON ... DROVE HOME W/O PROBLEM ? WONDERING IF "FLOOD SENSOR" SENSED TOO MUCH WATER AND DISENGAGED BATTERY PACK ? ... LIGHTS, RADIO AND ACCESSORIES WERE STILL OPERATING. SOMEWHAT CONCERNED ON VEHICLES PERFORMANCE DURING UPCOMING "COLD WET" MONTHS. YOUR SUGGESTION ? *TR

NHTSA ODI 10546691

CAR IS EQUIPPED WITH VOICE COMMAND. WHEN I USE VOICE TO TURN ON HEAT OR AC, I WILL SAY FOR EXAMPLE, CLIMATE 68. THE CAR WILL RESPOND, SETTING CLIMATE 68. THEN IT DOES NOT TURN ON. IF I TOUCH THE CLIMATE TOUCH SCREEN IT THEN COMES ON AT 68, EVEN IF IT WAS PREVIOUSLY SET AT 75. BEEN TO THE DEALER REPEATEDLY FOR TWO SOFTWARE UPDATES, ONCE PULLING OUT THE CONTROL BOX PER FORDS REQUEST TO CHECK THE PART NUMBER AND ONCE TO HAVE THE 8 PIN CONTROL MODULE REPLACED. NOW WAITING FOR FORD ENGINEERING TO COME UP WITH A FIX. *JS

NHTSA ODI 10545424

VEHICLE WARNING "STOP SAFELY NOW" APPEARED AND THE EV LOST ALL ITS MOTIVE POWER AND STALLED. REPEATED ATTEMPTS TO RESTART THE VEHICLE FAILED.

NHTSA ODI 10544970

THIS APPLIES TO A FORD FOCUS ELECTRIC, NOT A GASOLINE MODEL. WAS TRAVELING APPROXIMATELY 30 MPH WHEN "STOP SAFELY NOW" INDICATOR APPEARED. VEHICLE SLOWED AND CAME TO STOP WITHIN A FEW SECONDS WHILE STILL IN TRAFFIC LANES. I PLACED THE CAR IN PARK AND SWITCHED THE SYSTEM OFF, THEN ON AGAIN. IT STARTED NORMALLY AND DROVE NORMALLY FOR APPROXIMATELY 50 MILES WHILE I WENT HOME. THERE IS NO APPARENT VALID REASON FOR THE VEHICLE TO STOP ITSELF. UNDER OTHER CIRCUMSTANCES THIS COULD HAVE BEEN EXTREMELY DANGEROUS. CHECKING REPORTS ON THE INTERNET, IT APPEARS THAT THIS PROBLEM IS VERY COMMON, AND MANY PEOPLE HAVE REPORTED REPEATED OCCURANCES OF THIS PROBLEM. WEATHER AT THE TIME WAS MODERATE (70 TO 75 DEGREES F). THIS IS A NEW CAR (TWO WEEKS OLD, APPROXIMATELY 1350 MILES) WHILE I DON'T SUGGEST THAT THE FOLLOWING ARE CONTRIBUTING FACTORS, I LIST THEM BECAUSE THEY WERE UNUSUAL FOR ME AND THIS MAY BE HELPFUL TO REVIEWERS LOOKING FOR COMMON CIRCUMSTANCES: 1. THE VEHICLE HAD BEEN GIVEN A LEVEL 1 (120 VOLT) CHARGE EARLIER IN THE DAY, BRINGING THE STATE OF CHARGE FROM APPROXIMATELY 60% TO 70%. THIS IS UNUSUAL BECAUSE I USUALLY USE LEVEL 2 (240 VOLT) CHARGING. 2, THE VEHICLE HAD BEEN SWITCHED "ON" WITH THE AIR CONDITIONER OPERATING FOR ABOUT AN HOUR BUT WITHOUT DRIVING ANYWHERE. THE PROBLEM OCCURED SHORTLY THEREAFTER, AFTER DRIVING APPROXIMATELY TWO MILES. 3, NO OTHER UNUSUAL CIRCUMSTANCES WERE NOTED. CAR DROVE NORMALLY BEFORE AND AFTER THIS INCIDENT.

NHTSA ODI 10544806

CAR:2013 FORD FOCUS EV. NOTICED "STOP SAFELY NOW" LIGHT ON AT STOP LIGHT JUST AFTER EXITING FREEWAY OFF WINCHESTER RD IN TEMECULA, CA. WAS ABLE TO ACCELERATE TO GET ONTO WINCHETER ROAD TRAVELING WEST GOING DOWN HILL AND NERVOUSLY COASTED DOWN HILL NOTICING THE STEERING BECOMING DIFFICULT. THANKFULLY THE LEFT TURN LIGHT WAS GREEN SO I WAS ABLE TO COAST THRU THE INTERSECTION AND GET ON JEFFERSON ROAD. I ATTEMPTED TO ACCELERATE, HOWEVER, THE CAR WAS UNRESPONSIVE. I IMMEDIATELY PULLED INTO THE FIRST AVAILABLE PARKING LOT OFF OF JEFFERSON ROAD - POLLO LOCO PARKING LOT AND TURNED VEHICLE OFF. CALL HUSBAND TO COME GET ME. HE TURNED VEHICLE ON WITHOUT INCIDENT AND DROVE IT HOME WITH OUT ISSUE. WORKING WITH DEALER FOR NEXT STEPS. CALL FRITTS FORD AS I TALKED TO DANIEL IN SERVICE AND HE REPORTED THAT ANOTHER FOCUS EV OWNER JUST REPORTED TEH SAME ISSUE AND WAS ON THE WAY TO THE DEALERSHIP ON SATURDAY, 21.SEPT. THIS PROBLEM IS PERHAPS MUCH BIGGER THAN WE THINK?! FYI: DEALERSHIP = FRITTS FORD, RIVERSIDE, CA CAR PURCHASED ON SUNDAY, 15.SEPT.2013. OWED THE CAR FOR 6 DAYS.

NHTSA ODI 10544722

TRAVELING AT APPROX. 35 M.P.H. ON COUNTY ROAD, PULL OVER SAFELY LIGHT CAME ON, UNABLE TO PULL OVER IMMEDIATELY DUE TO TRAFFIC, TRAVELED A SHORT DISTANCE IN ATTEMPT TO FIND A SHOULDER TO PULL ONTO, CAR DIED IN A CURVE. NO POWER AT ALL. *TR

NHTSA ODI 10544576

THIS IS FOR THE FORD FOCUS ELECTRIC. I WAS DRIVING ON A BUSY ROAD GOING APPROX 50 MPH WHEN ALL OF A SUDDEN I LOST POWER AND HAD NO ACCELERATION A MESSAGE CAME ON THE DISPLAY THAT SAID STOP SAFELY NOW IN RED WITH A EXCLAMATION POINT INSIDE A TRIANGLE AT THAT POINT I WAS A HAZARD TO OTHER DRIVERS AS THE VEHICLE WAS SLOWING DOWN AS I WAS TRYING TO MERGE TO THE RIGHT HAND SIDE. I FINALLY WAS ABLE TO STOP AND I TURNED OFF THE VEHICLE. I LET IT SIT FOR A MINUTE AND TRIED TO RESTART AND IT WOULD NOT, I TRIED A SECOND TIME AND IT FINALLY CAME UP READY TO GO. I CONTACTED THE DEALER AND THEY ADVISED ME TO TAKE TO THE SERVICE DEPT IN THE MORNING. THIS WAS A SAFETY HAZARD THAT NEEDS TO BE FIXED. *TR

NHTSA ODI 10544672

THIS IS REGARDING FORD FOCUS ELECTRIC VEHICLE 2013 MODEL. THIS IS THE SECOND TIME IT HAS HAPPENED. WHILE DRIVING IT SUDDENLY BEEPS AND DISPLAYS MESSAGE "STOP SAFELY NOW" AND CAR JUST STALLS AND STOPS RUNNING. QUITE DANGEROUS WHILE DRIVING. IT HAS BEEN TO FORD DEALERSHIP AFTER THE FIRST INCIDENT AND THEY WERE NOT ABLE TO DIAGNOSE THE ISSUE AND AFTER A COUPLE OF WEEKS THAT I GOT BACK THE VEHICLE, IT HAPPENED AGAIN. IT IS AGAIN IN THE SERVICE CENTER OF FORD DEALERSHIP, BUT THEY STILL DO NOT KNOW WHY THIS HAPPENS OR WHAT IS THE FIX. THIS NEEDS TO BE ADDRESSED BY FORD ASAP AS IT IS A HUGE SAFETY ISSUE. *TR

NHTSA ODI 10544432

I LEASE TWO FORD FOCUSES; ONE FOR ME AND ONE FOR MY DAUGHTER (UNDER MY WIFE'S OWNERSHIP). THE CAR HAS STALLED ON ME TWICE AND ONCE ON MY DAUGHTER. THE FIRST TIME IT HAPPENED AT SPEED OF 35 MILES PER HOUR IN JUNE 2013 AND THE SECOND TIME AT LESS THAN 2 MILES HOUR IN AUGUST 2013. THE FIRST TIME, IT ASKED ME TO PULL OVER TO THE SIDE AND STALLED. I PULLED OVER AND PARKED THE CAR, LOOKED AT THE WHEELS THINKING THAT IT MAY HAVE HAPPENED DUE TO LOW AIR, HOWEVER, NOTHING. I SHUT DOWN THE CAR AND THEN RESTARTED AFTER TWO MINUTES, IT STARTED JUST FINE. THAT IS UNTIL THE SECOND TIME WHEN IT ACTUALLY HAPPENED AT THE CORNER OF 11TH AND J STREET IN SACRAMENTO, CA. I GOT OUT OF THE CITY GARAGE MADE A RIGHT TURN ON 11TH TO MAKE A LEFT ON J STREET. AT THE LIGHT, IT JUST SHUT DOWN WITH THE WARNING WITHOUT ABILITY TO PULL OVER. I HAD TO WAIVE THE DRIVERS BEHIND ME TO GO AROUND. I COULD NOT DO MUCH. SAME THING, AFTER TWO MINUTES, THE CAR RESTARTED. AT BOTH TIMES, THE CAR WAS FULLY CHARGED. SIMILARLY, THIS HAPPENED TO MY DAUGHTER, WHO FREAKED OUT AND SHE CALLED ME. I TOLD HER IT MAY BE GLITCH AS IT HAD HAPPENED TO ME THE FIRST TIME AROUND. SHE PULLED OVER, PARKED, WAITED FOR TWO MINUTES, RESTARTED AND SO FAR HER CAR IS FINE. WHOM SHOULD I REPORT THIS TO? THE FIRST TIME, IT GAVE ME TIME TO PULL OVER, HOWEVER, THE SECOND TIME, IT JUST SHUT DOWN. I THOUGHT FORD KNEW ABOUT IT THUS DID NOT REPORT. PLEASE HELP ME REPORT THIS. I LOVE THE CAR AS THERE IS NO MORE GAS STATION TRIPS, HOWEVER, IT NEEDS TO BE ADDRESSED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10543836

I WAS COMING BACK FROM SCHOOL TO MY HOUSE. THE ENGINE LIGHT CAME ON ASKING ME TO PULL OVER SAFELY. I DID THAT, THE CAR STALLED. I FREAKED OUT, AND CALLED MY DAD. HE SAID NOT TO WORRY AS IT HAD HAPPENED TO HIM IN HIS FORD FOCUS ELECTRIC TOO. HE ASKED ME TO WAIT FOR TWO MINUTES AND THEN RESTART THE ENGINE. I DID THAT, THE CAR WAS FINE THEN. PLEASE TALK TO MY DAD IF YOU HAVE ANY QUESTIONS. HIS CONTACT INFORMATION IS LISTED BELOW. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10543843

CAR STALLED WITH SOME WARNING MESSAGES FOR NO REASON. AFTER COMPLETE TURN-OFF RESTARTED NORMALLY. HAPPENED IN TRAFFIC AND COULD RESULT WITH ACCIDENT. *TR

NHTSA ODI 10543926

THIS IS A FOCUS ELECTRIC. WHILE STOPPED IN AN INTERSECTION WAITING TO TURN LEFT, THE STOP SAFELY NOW LIGHT ILLUMINATED AND THE CAR SHUT DOWN. I WAS ABLE TO SHIFT INTO NEUTRAL AND GET THE CAR OUT OF THE INTERSECTION. AFTER A FEW CYCLES OF THE START/STOP BUTTON THE CAR STARTED AGAIN AND RESUMED NORMAL OPERATION. *TR

NHTSA ODI 10543359

THE CAR HAS LOCKED ME OUT THREE TIMES WHEN I HAD THE KEYS IN MY POCKET THE ELECTRICAL WENT OUT THE CAR STALLED AND I HAD TO CALL FOR HELP AND THE BLUE TOOTH WAS OUT. I GOT OUT OF THE CAR AND CALLED THE DEALER 25 MILES AWAY . I GOT THE CAR STARTED AND DROVE TO DEALER AND THEY PUT A NEW SD CARD IN THE CONSOLE, SAYING THE WRONG CARD WAS BEING USED. NOW, THE TRANSMISSION SHUDDERS AND I TOOK IT TO THE DEALER FOR A TEST DRIVE AND THEY SAID THE TIRES ARE OUT OF BALANCE AND NEVER BALANCED AT THE FACTORY. THE CAR LOOSES POWER ON STEEP HILLS AND SOME TIMES ROLLS BACK ON HILLS. THE DEALER SAYS THE TRANSMISSION WILL MEMORIZE MY DRIVING HABITS . THE TRANSMISSION TWO MONTHS LATER STILL SHUDDERS UNTIL IT WARMS UP AND HESITATES TO SHIFT T TIMES AND I FEEL THE NEED TO USE THE THROTTLE IN BETWEEN SHIFTS. THE TRANSMISSION WILL CLUNK EVERY NOW AND THE AS THE GEARS ARE OUT OF SYNC NOW, THIS CAR HAS A MIND OF ITS OWN AND SEEMS TO TRY AND CORRECT ITSELF ELECTRONICALLY. THE TRANSMISSION FEELS LIKE IT'S GOING TO LOOSE ONE OR BOTH OF ITS CLUTCHES AT ANYTIME. THE CAR IS AN ACCIDENT WAITING TO HAPPEN . AN EXAMPLE THE CAR DOWN SHIFTED ON ME AND A CAR BEHIND ME ALMOST HIT ME. THE DEALER KNOWS THERE IS A PROBLEM, BUT TELLS THE SAME STORY. THAT'S HOW A DCT IS. FORD NEEDS TO HELP THE DEALERS AND STEP UP. THE GOVERNMENT OUGHT GET AFTER FORD. THE CAR IS UNSAFE, UNRELIABLE AND NEEDS A RECALL. THE CAR HAS 3600 MILES ON IT AND RUNS LIKE 1936 FORD MANUAL SHIFT. WHAT A WASTE OF 25K, NO MORE AMERICAN CARS FOR ME. *JB

NHTSA ODI 10538481

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE STALLED AND THE STOP SAFELY WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 1,900.

NHTSA ODI 10537677

MY DAUGHTER WAS DRIVING OUR NEW 2013 FORD FOCUS ELECTRIC HOME FROM SCHOOL AT APPROXIMATELY 35MPH WHEN THE "STOP SAFELY NOW" MESSAGE APPEARED ON THE INSTRUMENT PANEL. SHE STARTED TO PULL OVER TO THE SIDE OF THE ROAD BUT BEFORE SHE COULD GET SAFELY TO THE CURB, THE CAR SHUT DOWN. SHE WAS UNABLE TO GET THE CAR STARTED AND WE HAD TO HAVE IT TOWED TO A FORD DEALER. AFTER READING ABOUT THIS 'STOP SAFELY NOW" WARNING ONLINE IT SEEMS TO BE A COMMON PROBLEM. I UNDERSTAND THAT CARS BREAK DOWN BUT COMPLETELY DISABLING THE CAR IN THIS WAY COULD LEAD TO A SERIOUS CRASH. *TT

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