What 85 owners told NHTSA about the 2013 Ford F-350 Crew

I WAS DRIVING APPROXIMATELY 56 MILES PER HOUR ON A HIGHWAY WHEN I EXPERIENCED A HORRIBLE WOBBLE OF THE FRONT END OF THE TRUCK. I IMMEDIATELY STOPPED AND TOOK IT TO THE NEAREST DEALER WHO TOLD ME THAT THEY DID NOT KNOW WHAT COULD HAVE CAUSED THIS. THEY REPLACED ALMOST ALL COMPONENTS IN THE FRONT END OF THE TRUCK INCLUDING THE TRACK BAR, STABILIZER, BEARINGS, AND ALL ASSOCIATED BUSHINGS. SEVERAL DAYS LATER I WAS DRIVING ON A DIFFERENT ROAD AROUND 60 MILES PER HOUR AND EXPERIENCED THE SAME ISSUE.

NHTSA ODI 11277335

TL* THE CONTACT OWNED A 2013 FORD F-350. WHILE DRIVING AT 40 MPH, THE CONTACT DETECTED AN ABNORMAL ODOR OF FUEL. THE CONTACT GREW UNCOMFORTABLE DUE TO THE ODOR, WHICH WOULD NOT RELENT. ALSO, WHEN THE CONTACT TURNED ONTO HIS STREET, A LOUD EXPLOSION OCCURRED UNDERNEATH THE VEHICLE AND BLACK SMOKE APPEARED. THE CONTACT PARKED THE VEHICLE, JUMPED OUT AND THE VEHICLE THEN WAS ENGULFED IN THE FIRE. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT WAS EXTINGUISHED THE FIRE. THEIR WERE NO INJURIES, NO OTHER PEOPLE WERE INVOLVED. NO MEDICAL ATTENTION WAS NEEDED. THE VEHICLE WAS DEEMED TOTALED BY THE CONTACTS INSURANCE. THE CONTACT CALLED SARCHIONE FORD (1668 OH-44, RANDOLPH, OH 44265 (330) 578-2090) WHERE THE DEALER DID NOTHING TO ASSIST THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 42,000.

NHTSA ODI 11233206

WHILE TOWING OUR FIFTH-WHEEL TRAILER WITH OUR FORD F350 DRW TRUCK, THE DIESEL PARTICULATE FILTER (DPF) CAUGHT FIRE. WHILE TOWING OUR FIFTH-WHEEL, WE TURNED FROM THE HIGHWAY ONTO A CITY STREET IN MESA, AZ. WE HEARD A LOUD "POP" AND THOUGHT WE BLEW A TIRE. AFTER PULLING OVER AND CHECKING THAT ALL TIRES WERE FINE, WE CONTINUED ON. WE NOTICED REDUCED POWER TO THE TRUCK AND THE TURBO BOOST WAS ZERO. WE PULLED OVER AGAIN TO LOOK FOR SIGNS OF A PROBLEM. WE LOOKED UNDER THE HOOD AND DID NOT SEE ANY OBVIOUS HOSES BLOWN OR ISSUES. THE TRUCK WAS STILL RUNNING, SO WE CONTINUED ON SLOWLY AS WE WERE ALMOST HOME. NEAR ELLSWORTH/THOMAS ROAD IN MESA, I GOT A NOTICE, "REDUCED ENGINE POWER," AS MY 14YO SON YELLED, "THERE'S SMOKE COMING OUT OF THE TRUCK." WE PULLED OVER AGAIN AND MY WIFE AND SON SAW FLAMES SHOOTING OUT OF THE TAILPIPE AND THE EXHAUST SYSTEM WAS GLOWING RED HOT. THE DPF WAS BLOWING FLAMS OUT TOWARDS THE GROUND. WE EMPTIED A FIRE EXTINGUISHER WITH NO EFFECT. OUR TRAILER HAS A WATER HOSE SO WE SPRAYED WATER ON IT FOR ABOUT 10 MIN TO COOL IT DOWN AND STOP IT FROM REIGNITING. WE DID NOT CALL POLICE AS MY WIFE AND I SHARE NEARLY 40 YEARS OF LAW ENFORCEMENT EXPERIENCE. WE EXTINGUISHED THE FIRE AND CALLED FOR A TOW. AFTER $10,000 IN REPAIRS, WE HAVE RECEIVED NO RESPONSE FROM FORD. WE HAVE NOT FILED AN INSURANCE CLAIM YET AND ARE WORKING TO CONTACT FORD AGAIN. FORD KNOWS THERE IS A PROBLEM WITH THE DEF/DPF SYSTEMS. DRIVERS HAVE NO INSTRUMENTATION TO SEE THE TEMP READINGS ON THE FOUR TEMP GAUGES ALONG THE EXHAUST SYSTEM. HOW ARE THERE NO ERROR CODES OR NOTICES WHEN A VEHICLE IS ON FIRE??? MY AND MY WIFE'S EXPERIENCE HANDLING EMERGENCIES PREVENTED A TOTAL LOSS OF OUR VEHICLE AND POTENTIAL DEATH OF OUR FAMILY. PICS ATTACHED. PICS OF RED HOT EXHAUST ARE NOT OUR VEHICLE, BUT A VEHICLE THAT HAD THE SAME ISSUE. THIS IS WHAT OURS LOOKED LIKE.

NHTSA ODI 11128357

WHILE DRIVING AT 55MPH, RECEIVED A "LOW FUEL PRESSURE" WARNING. SECONDS LATER, A FIRE BROKE OUT IN THE ENGINE COMPARTMENT WHICH COULD NOT BE CONTROLLED. RESULT WAS A TOTAL LOSS OF THE TRUCK AND THE FIFTH WHEEL TRAILER THAT WAS BEING TOWED. A FUEL FILTER HAD BEEN CHANGED TWO WEEKS PRIOR TO THE FIRE AND SUSPICION IS THAT THE FUEL LINE WAS NOT PROPERLY REATTACHED. THE ORIGIN OF THE FIRE WAS IN THE AREA OF THE UPPER FUEL FILTER WHICH HELPS CONFIRM THIS SUSPICION. PROPER REMOVAL AND REINSTALLATION OF THE FUEL LINES IN THIS VEHICLE ARE KEY SAFETY ITEMS. FORD SHOULD RECONSIDER THE METHOD BY WHICH FUEL FILTERS ARE CHANGED IN ORDER TO ELIMINATE THE NEED TO REMOVE AND REINSTALL FUEL LINES.

NHTSA ODI 11005473

ENGINE FIRE - WHILE TRAVELING AT 55MPH AND TOWING A FIFTH WHEEL TRAILER ON THE INTERSTATE, THE VEHICLE INDICATED "LOW FUEL PRESSURE" ON THE DASH PANEL. A FIRE ERUPTED IN THE ENGINE COMPARTMENT SENDING SMOKE INTO THE PASSENGER COMPARTMENT. AFTER STOPPING, THE FIRE SPREAD TO THE REMAINDER OF THE TRUCK AND THEN CAUGHT THE FIFTH WHEEL TRAILER ON FIRE. BOTH THE TRUCK AND THE FIFTH WHEEL TRAILER WERE DESTROYED IN THE FIRE. I BELIEVE THAT A DIESEL FUEL LEAK CAUSED THE FIRE AND RESULTING DAMAGE. BECAUSE THIS FIRE OCCURRED WHILE THE VEHICLE WAS IN MOTION, IT LED TO A VERY DANGEROUS SITUATION AND SHOULD BE INVESTIGATED.

NHTSA ODI 10903231

SUNROOF EXPLODED SITTING STILL SHOWERING EVERYONE WITH GLASS, SOME GLASS GOT IN OCCUPANT FACE AND EYES

NHTSA ODI 10816612