Home · 2013 Ford Explorer Police Intercept · Complaints

What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,224)Crash / fire / injury (78)Steering (832)Body & structure (436)Engine (224)Electrical system (160)Fuel system (153)Transmission & drivetrain (119)Suspension (79)Engine & cooling (67)Visibility & wipers (62)Electronic Stability Control (esc) (45)

Newest first · 2,224 complaints · page 64 of 89

Oct 17, 2017

I PURCHASED MY USED 2013 FORD EXPLORER FROM KEN GARFF FORD IN ST. GEORGE UTAH IN FEBRUARY 2017. AT FIRST I NOTICED A SMELL, SIMILAR TO A PROPANE SMELL, COMING FROM THE HEATING SYSTEM. THEN I NOTICED IT WAS REALLY BAD WHEN THE CAR WAS IDLING. THEN IT GOT WORSE WHEN THE WEATHER WARMED UP AND I USED THE AIR CONDITIONING. WE HAD TO ROLL THE WINDOWS DOWN TO AIR IT OUT. IT WAS MAKING ME SICK. IT SEEMS TO BE THE WORSE WHEN IT IS ACCELERATING AND WHEN IT IS IDLING. I TOOK IT TO KEN GARFF FORD IN ST. GEORGE UTAH AND THEY REPLACED SOME OF THE EXHAUST SYSTEM. THEY SAID THEY REPLACED THE SAME PARTS THAT THEY HAD REPLACED FOR THE ENTIRE LAW ENFORCEMENT EXPLORERS IN OUR COUNTY (WASHINGTON COUNTY, UT) IT COST ME OVER 500 DOLLARS. IT DID NOT FIX IT. IT SEEMED TO BE WORSE.THEY HAVE NOW ORDERED MORE PARTS AND SAID IT WILL COST ME OVER 500 DOLLARS AGAIN. THAT'S OVER $1,000 SO FAR. AND OVER THE LAST SIX MONTH I HAVE HAD HEADACHES ALMOST EVERY DAY. I AM KNOWN TO HAVE MIGRAINES BUT THIS IS NOW EXTREME. MY DOCTOR CANNOT UNDERSTAND WHY I WAS NOW HAVING SO MANY HEADACHES AND MANY MORE MIGRAINES. NOW THAT I KNOW THE EXPLORER HAS FUME ISSUES I BELIEVE IT IS THE FUMES FROM THE CAR THAT ARE CAUSING THE HEADACHES AND MAKE ME FEEL SICK SO OFTEN. I FINALLY RESEARCHED ONLINE IF THE REPAIRS ARE WORKING AND IT SEEMS THAT FIXING IT THE WAY FORD HAS TOLD THE DEALERS TO FIX IT THAT THE RESPONSE IS THAT IT DOES NOT SOLVE THE PROBLEM. I AGREE HAVING PUT MONEY INTO IT ALREADY AND IT ACTUALLY SEEMS WORSE. I DO NOT WANT TO SINK MORE MONEY INTO IT AND I FEEL THAT I SHOULD NOT HAVE TO PAY FOR THE REPAIRS IF THE REPAIRS DO WORK. ALSO MY JOB REQUIRES THAT I TRAVEL A LOT AND I USUALLY PUT OVER 20,000 A YEAR ON MY VEHICLES. I CAN NOT CONTINUE TO DRIVE THE CAR AND TO FEEL SO SICK WHEN I DO. PLEASE ADVICE. THANK YOU,

NHTSA ODI 11034141

Oct 17, 2017EngineFuel system

CARBON MONOXIDE / EXHAUST ENTER INTO THE CABIN DURING DAILY DRIVING. CONFIRMED WITH GAS DETECTOR

NHTSA ODI 11034189

Oct 16, 2017Engine

WEIRD SMELL WHEN A/C IS TURNED ON AND WHEN ACCELERATING.

NHTSA ODI 11033874

Oct 12, 2017Engine

THE CAR HAS HAD CONSISTENT ODOR PENETRATION INTO THE PASSENGER CABIN SINCE I BOUGHT IT IN OCTOBER 2012. THERE IS A SULFUR-LIKE OR ROTTEN-EGG SMELL...ALMOST LIKE NATURAL GAS. MORE RECENTLY I AM ALSO GETTING A SEPARATE ODOR OF BURNING OIL. THE SMELL IS MOST PRESENT WHEN THE CAR'S WINDOWS ARE ALL UP AND THE A/C SYSTEM IS ON. THE OIL SMELL IS ALSO NOTICEABLE OUTSIDE THE VEHICLE. I AM CONCERNED THAT THIS COULD BE RELATED TO THE WELL-PUBLICIZED ISSUE WITH POLICE VERSIONS OF THE FORD EXPLORER. I AM ALSO CONCERNED THAT THE FUMES COULD BE TOXIC AND I AM BEING EXPOSED FOR LONG PERIODS OF TIME TO POTENTIAL CARCINOGENS.

NHTSA ODI 11033035

Oct 12, 2017

FUEL EXHAUST FUMES IN THE CABIN. STARTING TO GET STRONGER

NHTSA ODI 11033043

Oct 11, 2017

THE SMELL OF EXHAUST FUMES ARE PRESENT INSIDE THE VEHICLE CABIN DURING TRIPS. THIS IS CAUSING HEADACHES AND NAUSEOUS FEELINGS AFTER BEING IN THE VEHICLE FOR EXTENDED TRIPS LONGER THAN HALF AN HOUR.

NHTSA ODI 11032891

Oct 11, 2017Fuel system

TODAY, I WAS DRIVING DOWN THE HIGHWAY WITH MY AC ON AND BEGAN TO SMELL A STRONG ODOR OF FUEL. AS I DROVE THE SMELL GOT STRONGER. I FINALLY GOT TO MY DESTINATION 10 MINUTES LATER AND FELT SICK AND HAD A HEADACHE.

NHTSA ODI 11032997

Oct 10, 2017Fuel system

THE EXHAUST LEAKS INTO THE CAR INTERIOR WHEN YOU ACCELERATE QUICKLY. IT'S A HORRIBLE SMELL, THAT LINGERS UNTIL YOU ROLL DOWN THE WINDOWS. THIS ISSUE HAS BEEN OCCURING FOR SEVERAL YEARS WITH MY VEHICLE. THE DEALERSHIP IN DENVER TOLD ME THERE WAS NOTHING WRONG WITH MY CAR. THE FORD DEALERSHIP IN DALLAS WANTS ME TO PAY OUT OF POCKET TO FIX THIS ISSUE THAT THEY'VE KNOWN ABOUT FOR YEARS. DURING LONGER DRIVES, I OFTEN GET SUPER SLEEPY AND NAUSEOUS. THIS IS AFFECTING MY HEALTH, AND MY FAMILY'S HEALTH.

NHTSA ODI 11032673

Oct 5, 2017Body & structure

THE PAINT ON THE EDGES OF THE HOOD IS BUBBLING AND PEELING OFF. THIS STARTED WHEN THE CAR WAS ONLY 3 YEARS OLD. FORD WON'T TAKE RESPONSIBILITY.

NHTSA ODI 11031839

Oct 3, 2017Engine

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IDLING WITH EITHER THE AIR CONDITIONER OR HEAT ACTIVATED, THE ODOR OF CARBON MONOXIDE ENTERED THE CABIN. THE CONTACT STATED THAT THE CONDITION WAS WORSE WHILE IN RECIRCULATION MODE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HAYFORD FORD, 1330 301ST AVE NE, ISANTI, MN, 55040) WHO STATED THAT THEY COULD REPAIR THE VEHICLE PER TSB: 16-0165, BUT IT WOULD BE AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST OF THE REMEDY. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THERE WAS A TSB, BUT NO OPEN RECALL AND OUT OF POCKET EXPENSES. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

NHTSA ODI 11031600

Oct 1, 2017Transmission & drivetrain

CODES P2111 AND P2112 LACK OF/NO POWER VIBRATION AND SUDDEN JERK BACKWARDS. WAS DRIVING 45 MPH DOWN A BUSY ROAD AND INSTANT LOSS OF POWER PUTTING ME AND MY FAMILY IN SERIOUS DANGER

NHTSA ODI 11030745

Sep 30, 2017Body & structureEngine

WE BOUGHT OUR VEHICLE USED IN 2015 WITH LESS THAN 40K MILES ON IT. IT IS OUR MAIN, FAMILY VEHICLE. THE FIRST ISSUES STARTED WITH PAINT CHIPPING ON THE HOOD. THE FORD STORE WE BOUGHT IT FROM NEVER STATED THIS WAS A PROBLEM. WE DID NOTICE IT AFTER HAVING IT AT HOME AND IT HAS GRADUALLY BECOME WORSE. I HAVE HAD USAA INSPECT IT AND THEY SAID IT LOOKS LIKE "SOMEONE DROVE IT WHERE THERE WAS HIGH SULFUR PRESENT"---NEAR WATER OR ETC. THE SECOND ISSUE IS WITH THE ENGINE. ON SEVERAL OCCASIONS OUR VEHICLE HAS FAILED TO TURN OVER AT THE FIRST START. WILL SIT THERE AND MAKE NOISES LIKE IT IS TRYING BUT FAIL AND TURN OFF. ONE INSTANCE HAPPENED WHILE WE WERE DRIVING ON A STREET ROAD. CAR HAD TROUBLE STARTING AND THEN SHUT OFF RANDOMLY. WE HAVE CONTACTED USAA AND TAKEN THE VEHICLE TO OUR LOCAL FORD DEALERSHIP BUT THEY CANNOT SEEM TO HELP RESOLVE EITHER ISSUES. UPON CONDUCTING OUR OWN RESEARCH I SEE THAT THESE ARE RE-OCCURRING ISSUES WITH OTHER OWNERS, ACROSS THE US AND FORD HAS YET TO RESOLVE. VEHICLE IS UNSAFE

NHTSA ODI 11030625

Sep 28, 2017BrakesEngineFuel system

THIS MAKE/MODEL/YEAR HAS A KNOWN FACTORY DEFECT THAT CAUSED THE EXHAUST MANIFOLD TO BLOW EXHAUST DIRECTLY INTO THE CABIN. I HAD TO FORCE THE DEALER TO FIX THIS, AS THEY ARGUED EXHAUST IS NOT DANGEROUS. I HAVE ATTACHED THE INSTRUCTIONS ON HOW TO FIX THIS, FROM THE FACTORY, PROVING IT WAS A KNOWN SERIOUS ISSUE, NOT DISCLOSED TO ME. THE DEALERSHIP DID A HORRIBLE JOB IN THE "REPAIR" - HAVING BROKEN OTHER PARTS OF THE CAR IN THE PROCESS. AFTER THEY "REPAIRED" THE CAR, IT BEGAN RANDOMLY SHUDDERING, WHILE IDLING. I HAVE ATTACHED A VIDEO OF IT. YOU WILL NEED TO TURN UP THE VOLUME TO THE MAX, AS YOUTUBE COMPRESSED THE SOUND TERRIBLY. I HAVE ONE WITNESS TO THIS HAPPENING TWICE. THE ENGINE STARTS VIBRATING WITH SUCH FEROCITY THAT IT SOUNDS AS THOUGH THE VEHICLE IS ABOUT TO EXPLODE. THE WITNESS IS WILLING TO TESTIFY IN COURT. HTTPS://WWW.YOUTUBE.COM/WATCH?V=JOHECICECTK . THIS VEHICLE HAS COMPLETELY FALLEN APART AROUND ME. THERE ARE 10 OTHER MAJOR MECHANICAL ISSUES, WHICH FORD REFUSES TO FIX.

NHTSA ODI 11030422

Sep 27, 2017Fuel system

OVER 2700 COMPLAINTS AND 41 INJURIES TO DATE WITH EXHAUST ISSUE THAT IS RELEASING LARGE AMOUNT OF CARBON MONOXIDE INTO THE CARS THROUGH THE VENTS WAS FOUND TO BE THE PROBLEM FOR MY 2013 FORD EXPLORER THIS PAST MONDAY AT WORLD FORD IN PENSACOLA FL. I WAS TOLD BY THE SERVICE DEPT THAT THIS WAS THE SAME ISSUE THAT ALL OF THESE OTHER EXPLORERS HAVE HAD AND THAT THE EXPENSIVE REPAIRS DON'T WORK ANYWAY. FORD HAS BOUGHT BACK 3 JUST FROM THIS DEALER ALONE AND SEVERAL CARS HAVE ELECTED TO HAVE THE REPAIRS DONE BUT ACCORDING TO ALL OF THE MANY WEBSITES WITH COMPLAINTS ON THIS ISSUE- THE REPAIRS EITHER DON'T HELP OR MAKE IT WORSE. I FOUND OUT TODAY AFTER BEING ON THE PHONE WITH MORE PEOPLE THAT I CAN COUNT FROM THE 800 # AT FORD AND THE SERVICE DEPT, THAT THIS DEALERSHIP "ISN'T WILLING TO PARTICIPATE IN ANY REPAIRS" AND WAS THEN TOLD TO HANDLE IT WITH FORD CONSUMER AFFAIRS...WHO KEEPS PUSHING ME BACK ON THE SERVICE DEPT. I DON'T KNOW WHAT'S MORE UN-NERVING ABOUT THIS...THAT FORD KNOWS JUST HOW BIG OF AN ISSUE THIS IS AND THEY HAVEN'T DONE A FORMAL RECALL YET OR THAT IT'S DOCUMENTED THAT I AM A SINGLE MOM, WITH ONE OF MY CHILDREN HAVING ASTHMA AND I'VE HAD HORRIBLE HEADACHES AND STOMACH ACHES FOR THE LAST YEAR- NEVER KNOWING WHY WE'VE BEEN SO SICK UNTIL A FEW DAYS AGO BUT NO ONE WANTS TO DO ANYTHING ABOUT IT! SO, I'LL FILE A COMPLAINT WITH THE BBB AND WILL BLAST A REVIEW ON EVERY SOCIAL MEDIA SITE THAT'S CONNECTED TO FORD UNTIL SOMEONE STEPS FORWARD AND EITHER TRIES TO SEE IF A REPAIR WILL WORK OR WILL BUY IT BACK FROM ME, ALLOWING ME TO TRADE IT IN FOR SOMETHING SAFE! HOW MANY PEOPLE NEED TO BE SICK OR DIE FROM CARBON MONOXIDE POISONING OR CONTINUE TO HAVE WRECKS FROM PASSING OUT FROM THE CARBON MONOXIDE POISONING BEFORE FORD ACTUALLY DOES A FULL RECALL AND FIXES OUR CARS THAT WE ALL PAID A DECENT AMOUNT OF MONEY FOR? HORRIBLE SMELL, LOSS OF POWER, POOR GAS MILEAGE.

NHTSA ODI 11030258

Sep 26, 2017Steering

WE (MY HUSBAND, MY 10YEAR OLD, MY 7YEAR OLD AND MY ALMOST 2 MONTH OLD BABY AND I)WERE DRIVING ON THE HIGHWAY, (WE WERE GOING TO MICHIGAN FOR THE WEEKEND) WHEN I STARTED NOTICING THAT IT REQUIRED SOME EFFORT TO MAINTAIN THE CAR IN LANE, AFTER A WHILE SOME LIGHTS WENT ON "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRACK"..., SO I GOT OUT OF THE HIGHWAY WITH DIFFICULTY BECAUSE IT FELT WEIRD DRIVING IT, I COULDN'T KEEP IT STRAIGHT WITHOUT EFFORT. I TURNED IT OFF AND ON-AGAIN, MY HUSBAND CHECKED IT, EVERYTHING SEEMED FINE. WE WENT BACK ON THE HIGHWAY WITH MY HUSBAND DRIVING THIS TIME AND AFTER A LITTLE WHILE THE WHEEL JUST GOT SO HARD THAT HE COULD BARELY TURN IT. HE GOT OUT OF THE HIGHWAY WRESTLING THE WHEEL BECAUSE IT WAS SO HARD. MY HUSBAND IS VERY STRONG, SO I KNOW IF HE WAS HAVING DIFFICULTY THEN THE WHEEL WAS REALLY BAD. THANK GOD HE WAS WITH ME AND THANKFULLY THE WHEEL THING HAPPENED TO HIM. IF IT WOULD HAVE BEEN ME, I DON'T THINK I WOULD HAVE BEEN ABLE TO CONTROL IT. I AM VERY GRATEFUL THAT WE DIDN'T END UP IN AN ACCIDENT JUST THE THOUGHT OF IT SCARES ME. I TOOK THE CAR TO THE DEALERSHIP, THEY CHECKED IT AND SAID THAT THE COST TO FIX IT IS $2000.00. I CONTACTED FORD SO THAT THEY COULD PAY FOR THE REPAIR. SINCE THE GUARANTY WAS OVER THEY DIDN'T TAKE RESPONSIBILITY FOR IT. KNOWING THE NATURE OF THE PROBLEM IT'S A FACT THAT THERE IS NOTHING I COULD HAVE DONE TO CAUSE THE CAR TO HAVE THIS PROBLEM. THERE WAS A RECALL FOR THE FORD EXPLORER 2013 FOR PROBLEMS WITH THE STEERING SYSTEM, BUT THE RECALL WAS FOR CARS BUILT UP TO JUNE 2012 AND MINE WAS BUILT IN JULY. AS I TOLD THEM, YES, MY CAR WAS NOT PART OF THE RECALL; NEVERTHELESS I DID HAVE THE PROBLEM FOR WHICH OTHER CARS WERE RECALLED!! THANK GOD WE ARE ALL OK BUT FOR ALL I KNOW IT COULD HAVE BEEN FATAL. ALL I ASKED WAS TO GET MY CAR TO WORK THE WAY IT IS SUPPOSED TO.

NHTSA ODI 11025500

Sep 26, 2017SteeringElectrical system

WHILE DRIVING, MY CAR'S POWER STEERING AND ADVANCE SERVICE TRAC WILL GO OUT AND I WILL HAVE TO DRIVE WITHOUT POWER STEERING UNTIL I CAN PARK AND RESTART THE VEHICLE. THIS HAS LEFT ME VERY AT RISK FOR AN ACCIDENT WHEN DRIVING DUE TO THE SUDDEN JERK OF THE WHEEL WHEN CORNERING OR JUST GOING STRAIGHT EVEN.

NHTSA ODI 11029939

Sep 26, 2017Fuel system

EXTREMELY BAD EXHAUST FUMES IN CAR. BROUGHT TO FORD AND WAS TOLD I HAD GRASS IN MY ENGINE, I SAID BS. BROUGHT BACK AGAIN AND WAS TOLD ITS UNDER REVIEW. MAKING ME LIGHT HEADED WHILE I DRIVE. HAVE TO DRIVE WITH MY WINDOWS DOWN ALL THE TIME JUST SO MY KIDS DON'T SMELL IT. SEEMS THE LONGER I DRIVE THE WORST IT GETS.

NHTSA ODI 11030058

Sep 25, 2017Visibility & wipers

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN STARTING THE VEHICLE, THE WINDSHIELD WIPERS OPERATED WITHOUT WARNING AND FAILED TO STOP UNTIL THE VEHICLE WAS POWERED OFF. THE CONTACT CALLED A LOCAL DEALER (BONNELL FORD, 353 CAMBRIDGE ST, WINCHESTER, MA 01890) WHERE A SERVICE APPOINTMENT WAS SCHEDULED FOR 09/27/2017. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 55,272.

NHTSA ODI 11025341

Sep 25, 2017Steering

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND ADVANCED TRACK WARNING INDICATORS ILLUMINATED. THE POLICED PUSHED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO TOWNE FORD (1601 EL CAMINO REAL, REDWOOD CITY, CA 94063, PHONE NUMBER: (650) 366-5744) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CES13160631. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

NHTSA ODI 11025453

Sep 23, 2017Body & structure

WINDSHIELD MOLDINGS AND TRIMS COME LOOSE. MY MOLDING ON THE PASSANGER SIDE CAME LOOSE AND FLEW OFF ON THE HIGHWAY CAUSING THE CAR BEHIND ME TO SWERVE. LUCKILY THERE WASN'T TRAFFIC AT THE TIME. BUT THIS COULD HAVE BEEN A MAJOR INCIDENT THAT COULD HAVE BEEN PREVENTED A LONG TIME AGO. I'VE SEEN MANY COMPLAINTS ONLINE ABOUT THE SAME ISSUE BUT NO RECALL YET.

NHTSA ODI 11025183

Sep 22, 2017SteeringWheelsElectronic Stability Control (esc)

WHEN TRAVELING ON THE INTERSTATE THE VEHICLE STARTED PULLING MY STEERING TO THE RIGHT OR LEFT WHEN NOT DRIVING STRAIGHT. THE STEERING WHEEL WOULD POP TO ONE SIDE OR THE OTHER MAKING IT DIFFICULT TO MAINTAIN MY LANE ON THE INTERSTATE. DASHBOARD LIGHTS APPEARED INDICATING TRAC CONTROL AND TRAC SYSTEM MAINTANENCE. AFTER EXITING THE HIGHWAY THE VEHICLE MADE A LOUD POPPING AND SCREECHING NOISE WHEN MAKING A SHARP TURN, THE WHEEL BECAME MORE DIFFICULT TO TURN AND WAS PHYSICALLY CHALLENGING. REALIZING THE SEVERITY OF THE SITUATION AND FEELING THE LOSS OF CONTROL BEHIND THE WHEEL I ATTEMPTED TO PULL INTO A PARKING LOT WHEN THE STEERING COMPLETELY LOCKED UP. THE WHEEL WOULDN'T BUDGE AND I WAS LEFT STRANDED WITH THE CAR JACKNIFED ON A SIDE STREET. A TOW TRUCK WAS REQUIRED TO REMOVE THE CAR FROM THE STREET AND I HAD TO REMOVE MYSELF AND MY 4 WEEK OLD BABY FROM THE CAR AND TO SAFETY WHILE WAITING FOR AN ALTERNATE RIDE. VERY SCARY AND UPSETTING. THANKFULLY IT DID NOT HAPPEN ON THE INTERSTATE OR IT COULD HAVE RESULTED IN A POTENTIALLY FATAL ACCIDENT.

NHTSA ODI 11024987

Sep 22, 2017Body & structure

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 70 MPH, THE DRIVER'S SIDE WINDOW TRIM FRACTURED, DETACHED, AND STRUCK A VEHICLE BEHIND THE CONTACT. SANDY SANSING FORD-LINCOLN IN DAPHNE, ALABAMA (27180 HIGHWAY 98, 36526 (251) 626-7777) WAS MADE AWARE OF THE FAILURE AND PROVIDED AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-13158913-T1R4M0. THE FAILURE MILEAGE WAS 82,000.

NHTSA ODI 11025018

Sep 21, 2017

A STRONG EXHAUST ODOR EXISTS IN THE CABIN AREA DURING MODERATE AND HARD ACCELERATION. THE ODOR IS NOXIOUS AND REQUIRES THE WINDOWS TO BE OPENED TO VENT IT OUT.

NHTSA ODI 11024936

Sep 20, 2017

MY 2013 FORD EXPLORER SPORT HAS AN AWFUL, ROTTEN EGG SMELL INSIDE THE CABIN, EVERY TIME I PRESS ON THE GAS FOR QUICK ACCELERATION. IT HAPPENS EVERY SINGLE TIME ON QUICK ACCELERATION. SMELLS GASEOUS. I'M AFRAID THAT CARBON MONOXIDE OR OTHER GASES ARE LEAKED INTO THE CABIN SOMEHOW, WHEN I PRESS ON THE GAS PEDAL. I'M AFRAID THAT EVEN WHEN I'M NOT DOING A QUICK ACCELERATION, GASES ARE STILL LEAKING IN, YET HARDER TO DETECT. MANY TIMES I HAVE GOTTEN TERRIBLE HEADACHES DURING LONG DISTANCES OF DRIVING. I HAVE GOTTEN NAUSEA FEELING AS WELL AS LIGHT HEADEDNESS MULTIPLE TIMES AS WELL. I'M VERY WORRIED. THE MOST SCARY THING IS THAT I HAVE A 4 YEAR OLD, AND A PREGNANT GIRLFRIEND WITH A DUE DATE IN DECEMBER 2017. I WILL BE DEVASTATED IF ANYTHING HAPPENS TO THEM. FORD IN TALLAHASSEE, FLORIDA HAS TOLD ME THAT THERE IS NO RECALL ON ANYTHING LIKE I AM DESCRIBING, AND THAT I WOULD BE CHARGED TO HAVE IT LOOKED AT. AND THEN ANOTHER CHARGE FOR PARTS/LABOR. I DON'T HAVE THE FUNDS TO PAY THEM AN OUTRAGEOUS FEE TO TRY AND DIAGNOSE THE PROBLEM. WHEN YOU BUY A NEWER CAR, YOU SHOULDN'T HAVE TO WORRY ABOUT BREATHING IN TOXIC GASES INSIDE THE CABIN, THAT COULD KILL YOU OR SOMEONE YOU LOVE. I DON'T KNOW WHAT TO DO. PLEASE HELP ME.

NHTSA ODI 11024727

Sep 17, 2017SteeringElectronic Stability Control (esc)

STEERING WHEEL ASSIST FAULT. THE STEERING JUST CAN'T TURN. IT SEEMS TO ME THAT MANUFACTURE DEFECT. I ALMOST GET INVOLVED IN A TERRIBLE ACCIDENT WHILE DRIVING IN HWY. TRACTION IS OFF

NHTSA ODI 11023890

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Ford Explorer Police Intercept verdict →