What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE PULLING OUT OF A PARKING SPACE, THE VEHICLE LOST STEERING ABILITY AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,700.

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THE CAR WARNING SYSTEM WOULD ADVISE TO SHIFT INTO PARK AFTER TURNING CAR OFF. SHIFT LEVER APPEARED TO BE IN PARK, BUT WOULD HAVE TO BE MANIPULATED SEVERAL TIMES WITH CAR RUNNING TO GET MESSAGE TO DISAPPEAR. THIS FIRST STARTED HAPPENING WITH JUST 15769 MILES AND WAS TAKEN IN FOR SERVICE 24 JAN 2014 WHILE UNDER WARRANTY. THE SHIFTER ASSEMBLY WAS REPLACED. IT STARTED HAPPENING AGAIN AT 50043 MILES AND WAS TAKEN IN FOR SERVICE ON 6 SEPT 2018. AGAIN, THE SHIFTER ASSEMBLY WAS REPLACED. MY CONCERN IS THAT THIS IS NOT JUST AN INDICATING PROBLEM AND THAT THE CAR MY NOT BE FULLY IN PARK THEREBY CREATING AN INADVERTENT ROLL AWAY OR WORSE.

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HAD PROBLEMS WITH POWER STEERING NOT WORKING OVER SEVERAL YEARS (VERY INTERMITTENT, MAYBE 1-2 TIMES/YR). RESTARTING THE VEHICLE TYPICALLY FIXED THE PROBLEM. POWER STEERING WENT OUT AGAIN PERMANENTLY AT 125K MILES (AFTER GOING OUT TWICE THE DAY BEFORE). THIS PROBLEM ONLY OCCURRED ON VEHICLE STARTUP (IE. NEVER HAPPENED WHILE THE VEHICLE WAS IN MOTION). SAW ISSUES WITH OTHER FORD EXPLORERS HAVING THE SAME ISSUE; HOWEVER, MY PARTICULAR VEHICLE WAS NOT COVERED.

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I WAS DRIVING ONE DAY IN 8/2018 AND I BEGAN HEARING THIS CLICKING SOUND AND THEN MY STEERING WHEEL BECAME HARD TO TURN IF I WAS AT A LOW RATE OR SPEED. I TRIED BACKING OUT OF MY DRIVE WAY AND MY STEERING WHEEL JUST LOCKED. I WAS ABLE TO GET THE DEALERSHIP TO HAVE A DIAGNOSTIC DONE THAT COST $130.00 TO BE TOLD THAT MY CAR NEED A POWER STEERING RACK AND MY ESTIMATE WAS FOR $2500.00. MY TOTAL CAME TO $2424.05 AFTER I ALSO NEED A BATTERY. THE COST FOR THIS PART IS CRAZY $1564.92. THIS PROBLEM SHOWS THAT THEY RECALLED IT BEFORE AND NOW THEY DON'T WANT TO ACKNOWLEDGE IT FOR MY CAR. IT A 2013 FORD EXPLORER AND I HAVE SEEN SEVERAL COMPLAITS WITH THE EXACT SAME ISSUE.

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THE VEHICLE IS ROLLING AWAY WHILE IN "PARK". IT IS THE EXACT PROBLEM DESCRIBED FOR OTHER FORD VEHICLES BUT THE EXPLORER IS NOT ON THE RECALL LIST. WE HAVE EXPERIENCED THIS OCCURRENCE TWICE NOW. THE FIRST TIME IT OCCURRED, THE VEHICLE ROLLED OUT OF OUR GARAGE AND INTO FENCE AND TREE. THE SECOND TIME, IT ROLLED OUT OF A PARKED SPOT WHILE MY WIFE WAS IN THE DRIVER SEAT AND CLEARLY OBSERVING THE TRANSMISSION WAS IN "PARK".

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SMELL OF EXHAUST INSIDE CABIN UNDER HARD ACCELERATION. THIS VEHICLE HAD THE FORD COMPLEMENTARY REPAIR DONE IN JULY. DEFECT STILL OCCURRING.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE VEHICLE WAS ENGAGED IN PARK, THE VEHICLE STILL SHOWED THAT THE GEAR SHIFTER INDICATOR WAS IN DRIVE. IN ADDITION, THE SHIFT TO PARK WARNING INDICATOR ILLUMINATED. IN ORDER TO GET THE VEHICLE TO ENGAGE IN PARK, THE VEHICLE HAD TO BE TURNED ON AND OFF MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO CAPITOL FORD LINCOLN LLC (4490 CERRILLOS RD, SANTA FE, NM 87507, (800) 718-5855) WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 10 MPH, THE POWER STEERING SEIZED INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE CONTROL MODULE WAS FRACTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

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WRENCH LIGHT CAME ON AS THE VEHICLE WAS TRAVELING AT APPROX 55 MPH ON A CITY HWY & VEHICLE SLOWED DRAMATICALLY & IDLED ROUGHLY. AFTER TURNING IT OFF & LETTING IT SIT FOR A MINUTE IT RESTARTED AND SEEMED OK. I TOOK IT TO THE DEALER TO CHECK & THEY CHECKED & SAID IT THREW A CODE P2111 & THEY ISOLATED IT TO A STUCK THROTTLE BODY. THEY REPLACE THE THROTTLE BODY AND CLEARED THE CODE.

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LOSS OF POWER STEERING. WHILE DRIVING ON THE HIGHWAY THE SERVICE POWER STEERING AND TRACTION CONTROL LIGHTS CAME ON AT THE SAME TIME. THE STEERING WHEEL LOCKED UP AND MANUAL STEERING WAS NOT POSSIBLE. THE CAR HAD TO BE TOWED TO THE DEALERSHIP. I BELIEVE THIS SHOULD FALL UNDER THE POWER STEERING RECALL.

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I STARTED THE VEHICLE, PUT IT IN REVERSE, I DID NOT MOVE THE VEHICLE ONLY ENGAGED THE TRANSMISSION TO REVERSE AT THAT TIME A CHIME WENT OFF AND THE VEHICLE NOTIFIED ME THAT THERE WAS A POWER STEERING ASSIST DEFAULT.I TURNED OFF THE VEHICLE. WENT INSIDE TO LOOK ON INTERNET TO SEE POSSIBLY WHAT THE PROBLEM WAS. THERE IS A RECALL FROM FORD FOR THIS EXACT PROBLEM, HOWEVER MY VEHICLES VIN NUMBER DOES NOT MATCH THE RECALLED VEHICLES SUNRISE FORD FORT PIERCE FL STATED THEY PROBABLY COULD NOT FIND THE ERROR UNTIL IT HAPPENS AGAIN. I CAN ONLY HOPE THAT THIS DOES NOT HAPPEN WHILE I AM DRIVING

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EXHAUST SMELL IN THE CAB

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NOTICED LEAK INTO SPARE TIRE WELL YEARS AGO AND JONES FORD IN N. CHARLESTON COULD NOT FIND A LEAK. 8/13/2018 TOOK OUR VEHICLE IN FOR THE SAME EXACT PROBLEM AND FOUND THE WATER POURS DOWN THE THIRD ROW SEATBELTS ANYTIME IT RAINS. THERE IS NOW MOLD IN THE CARPETED AREA BELOW THE 3RD ROW SEATS. THE LEAK HAPPENS WHILE THE CAR IS STATIONARY, DRIVING, ANYTIME IT IS RAINING.

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I WAS DRIVING ON A TOLL ROAD, STARTED TO NOTICE MY STEERING WHEEL BECOMING TIGHT, MY SERVICE POWER STEERING ASSIST LIGHT CAME ON. I PROCEEDED TO EXIT AND WHEN I TURNED MY WHEEL LOCKED UP AND MY VEHICLE SHUT DOWN AND HAD TO BE TOWED TO FORD SERVICE CENTER. I WAS UNABLE TO TURN THE STEERING WHEEL IT WAS LOCKED UP. I AM WAITING FOR DIAGNOSTIC BUT DEALER HS ALREADY STATED MY VIN IS NOT COVERED UNDER THE STEERING COLUMN RECALL. CONTRARY TONWAIT YOU HAVE POSTED IN THIS SITE MY YEAR MAKE MODEL HAS BEEN RECALLED. PLEASE ADVISE MY CARE IS AT 66000 MILES AND THIS IS A KNOW DEFECT . SOMETHING NEEDS TO BE DONE WITH A THE REPORTS AND COMPLAINTS ABOUT THE SAME THING COMING INTO YOUR WEB SITE .

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WHILE DRIVING DOWN THE ROAD ON THE HIGHWAY AND MY WARNING LIGHTS CAME ON SAYING "SERVICE POWER STEERING NOW" I LOST COMPLETE CONTROL OF THE POWER STEERING AND IT BECAME VERY DIFFICULT TO CONTROL. I WAS TOLD BY FORD THAT THERE WAS A RECALL FOR THESE CARS WITH THE SAME EXACT ISSUE BUT MY CAR WAS 3 MONTHS OUTSIDE OF THE RECALL DATES

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I WAS DRIVING MY WIFE'S VEHICLE WHEN THE POWER STEERING STOPPED WORKING. I WAS DRIVING ON A 45 MPH ROAD HEADED TOWARDS THE THRUWAY. LUCKILY I HAD TIME TO AVOID THE ON-RAMP AND PULL INTO A PARKING LOT. CALLED MY LOCAL MECHANIC AND HAD TO DRIVE 15 MIN SO HE COULD SCAN FOR CODES, IT WAS A LONG LIST. HE CLEARED THEM AND I DROVE IT HOME,IT SEEMED OK. MY 2013 EXPLORER IS NOT ON THE RECALL LIST AT THIS TIME.

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'DOOR AJAR' STAYS ON CAUSING THE DOOR LOCKS TO UNLOCK WHEN THE CAR IS MOVING. A MAJOR SAFETY ISSUE IF CHILDREN ARE IN CAR.

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10-15 MINUTES AFTER COMMUTING ON THE SUN COAST PARKWAY IN FLORIDA, I EXPERIENCED DOUBLE VISION, BECAME UNABLE TO THINK CLEARLY OR MAKE DECISIONS (IE: TO PULL OVER AND CALL FOR HELP), AND HIT NUMEROUS UPRIGHT, RUBBER BARRIERS WHICH SEPARATE THE EXPRESS LANE FROM THE OTHER LANES OF TRAFFIC, AS WELL AS EITHER A TEMPORARY CONCRETE DIVIDER OR METAL RAIL. MUCH OF THE FOLLOWING 24 HOURS AFTER MY ACCIDENT ARE FOGGY OR I DO NOT REMEMBER AT ALL. AFTER 2 FULL NEUROLOGICAL WORK-UPS, I STILL HAVE NO DEFINITIVE DIAGNOSIS. RECENTLY, I RECEIVED THE RECALL NOTICE FOR POSSIBLE EXHAUST ISSUES IN FORD EXPLORERS. MY SUV SUSTAINED SIGNIFICANT DAMAGE AND HAS SINCE BEEN REPAIRED.

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I HAVE BEEN COMPLAINING OF A SUSPENSION ISSUE SINCE I HAD PURCHASED THIS VEHICLE IN 2013. I AM BEING TOLD THERE WANT BE A RECALL UNTIL SOMEONE DIES. I EVEN TRIED TO HAVE IT FIXED UNDER WARRANTY BUT SUSPENSION ARE NOT COVERED ACCORDING TO FORD DEALERS.

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I WAS DRIVING ON THE FREEWAY AT AROUND 65/70MPH WHEN SUDDENLY MY CAR SHUT DOWN. THE WRENCH LIGHT ILLUMINATED, AND THE DASH SAID TO "CHECK MANUAL" AND ALL POWER WAS LOST IN THE CAR. IT WAS A TERRIFYING EXPERIENCE. I WAS IN THE FAST LANE DURING THE MORNING COMMUTE AND MY CAR COMPLETELY SHUT DOWN AND I HAD TO SAFELY NAVIGATE GETTING OVER 6 LANES OF TRAFFIC. THANK GOD NO ONE WAS INJURED BECAUSE THIS COULD HAVE BEEN DEADLY. THE CAR WENT INTO "LIMP MODE" I TOOK IT TO A FORD DEALER TODAY AND IT WAS DIAGNOSED AS A DEFECTIVE ELECTRONIC THROTTLE BODY. I WAS TOLD IT IS NOT COVERED BY THE FORD EXTENDED WARRANTY WHICH SHOULD COVER IT FOR 10 YEARS OR 150,000 MILES. I CALLED FORD AND THEY ALSO TOLD ME IT WAS NOT COVERED. THIS IS CONTRARY TO ALL THE RESEARCH I HAVE DONE AND THE AGREEMENT FORD REACHED WITH THE NHTSA.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING AND MAKING TURNS, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE DRIVER POWERED OFF THE ENGINE, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT CALLED SAM PACK'S FIVE STAR FORD CARROLLTON AT (972) 242-6415 (LOCATED AT 1635 S INTERSTATE 35E, CARROLLTON, TX 75006) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

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WHILE DRIVING AT HIGHWAY SPEED, THE VEHICLE LOST POWER STEERING CONTROL RESULTING IN HAVING TO MANUALLY STEER THE VEHICLE. WARNING LIGHTS FOR SERVICE POWER STEERING NOW, SERVICE ADVANCE TRAC, SERVICE STABILITY CONTROL ALL CAME ON AT THE SAME TIME. VEHICLE WAS TAKEN TO A FORD DEALER, DIAGNOSED AS EPAS STEERING RACK AS IT IS AN INTEGRATED SYSTEM. WAS INFORMED THE VEHICLE WAS NOT COVERED UNDER A RECALL WHICH RESULTS IN A $2000 REPAIR, REPLACING THE DEFECTIVE PART WITH THE SAME PART THAT IS SUBJECT TO FAURE AGAIN.

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I HAVE A DOOR AJAR LIGHT THAT WILL NOT TURN OFF FIRST IT WAS JUST THE DRIVER SIDE NOW IT IS AFFECTING BOTH THE DRIVER SIDE AND PASSENGER SIDE. THE DOORS WILL NOT LOCK WHEN IN MOTION AND THE INTERIOR LIGHTS WILL NOT TURN OFF.

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TAKATA RECALL MY NAME IS [XXX], I OWN A 2013 FORD EXPLORER. THE POWER STEERING ASSIST LIGHT SHOWED UP ON THE MESSAGE BOARD RESULTING IN LOSS OF POWER STEERING. I RESEARCHED RECALLS AND FOUND THERE WAS A PROBLEM WITH THIS IN 2011- 2013. I TOOK IT TO DEALER AND THEY WOULDN'T FIX IT FREE OF CHARGE UNDER RECALL. MY COMPLAINT IS IF FORD KNEW THERE WAS A PROBLEM WITH THIS THEN WHY WEREN'T THEY ALL FIXED. I BROUGHT MINE USED AND WAS UNAWARE OF A RECALL. THERE WAS AND STILL IS A PROBLEM WITH THESE VEHICLES APPARENTLY. EVENTUALLY SOMEONE IS GOING TO BE SERIOUSLY HURT WHEN THIS HAPPENS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IN REVERSE, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (BO BEUCKMAN QUALITY FORD, 15675 MANCHESTER RD, ELLISVILLE, MO 63011, (800) 401-6441) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 99,509.

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