What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

DRIVING POWER STEERING LIGHT CAME ON ALMOST CRASHED COULD NOT TURN WHEEL. CALLED FORD SAID NOT COVERED UNDER RECALL BUT ALL OTHER FORDS ARE DON'T HAVE A LOT OF MILES THIS NEED TO BE COVERED UNDER THE POWER STEERING RECALL

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ISSUE ALREADY REPORTED.SEE NHTSA LD.NUMBER 11174395.VEHICLE IS AWD. CLUNKING NOISE COMING FROM FRONT AXIL AREA ONLY. CURRENT MILAGE86644.

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IN 2013 THE DEALER REFUSE TO WORK ON THE ISSUE WHILE IT WAS UNDER WARRANTY. EITHER THE WHEEL HUB AND BEARINGS ARE OUT OR THE STRUTS ARE DEFECTIVE.THE SOUND HAPPENS IN MOTION AND STATIONARY IF MOVING THE STEERING WHEEL TO THE LEFT AND RIGHT. I HAVE CALLED AND COMPLAINED AND WAS TOLD THAT THERE WAS RECALLS FOR THIS MAKE AND MODEL BUT NOT WITH MY VIN NUMBER. WAS TOLD THAT A BASE MODEL ISN'T THAT IMPORTANT. CALLED AGAIN TO REPORT IT TO FORD 2/4/2019 AND WAS TOLD THAT THERE ARE ISSUES WITH YOUR MAKE AND MODEL AND THERE WASN'T ANY THING THEY COULD DO UNTIL NHTSA STEPS IN AND DIRECT ME TO THIS WEBSITE.

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I WAS DRIVING AND CAR MADE THIS SOUND LIKE THE TIRE GOING FLAT SO I QENT TO COUNTRY FAIR AND PUMPED UP MY TIRES,MY TIRE LIGHT AND WORNING NEVER CAME ON THAT IT THE FORST THING ,ANYWAY I CONTINUED TO GO HOME WHEN A MILE FROM MY HOME THE CAR WAS PULLING TO THE RIGHT I STOPPED GOT OUT TO LOOK AND HALF THE RUBBER WAS OFF THE RIM .I DID NOT HIT MO POT HOLES OR NO CURB.

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FUEL LEAKING FROM UNDER CAR NEAR GAS TANK.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR ILLUMINATED AND A FUEL ODOR EMITTED THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO SANTOS FORD (617 W PACHECO BLVD, LOS BANOS, CA 93635, (888) 312-2705) AND CODE: P0456 WAS LOCATED. THE DEALER STATED THAT THERE WAS A SMALL LEAK COMING FROM THE REAR END AND THE FUEL TANK WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V812000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE REPAIRED DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IDLING OR BEING DRIVEN, THE CONTACT NOTICED AN ABNORMAL SULFUR ODOR INSIDE AND OUTSIDE OF THE VEHICLE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED TAMIAMI FORD (1471 AIRPORT PULLING RD N, NAPLES, FL 34104, (239) 643-3673) AND SCHEDULED A SERVICE APPOINTMENT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED IN DECEMBER OF 2017 PER NHTSA CAMPAIGN NUMBER: 15V812000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 138,636.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED THAT THE VEHICLE'S COMPUTER SOFTWARE WAS PREVIOUSLY UPDATED AT BLAKE UTTER FORD (215 US-75, DENISON, TX 75020, (800) 481-9321). THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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POWER STEERING TURNED OFF WHILE DRIVING DOWN THE ROAD! AND THEN THE WHOLE CAR DIED

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MY DRIVERS SIDE DOOR LATCH FAILED WHILE I WAS DRIVING. THE CAUTION LIGHT CAME ON SAYING DRIVERS SIDE DOOR NOT LATCHED AND MY DOOR STARTED TO OPEN. I PULLED OVER AND COULDN'T GET THE DOOR TO LATCH SHUT. AFTER WORKING WITH IT IT LATCHED SO I COULD GET HOME. THE NEXT TIME I GOT INTO MY DRIVERS SIDE THE SAME THING, MY DOOR WOULD NOT CLOSE. THIS TIME I WAS IN MY DRIVEWAY ATTEMPTING TO LEAVE AND COULD NOT. THE LATCH IT STILL BROKEN, A PIECE OF THE HANDLE ACTUALLY FELL OFF. MY CAR IS IN EXCELLENT CONDITION AND WELL TAKEN CARE OF , KEPT IN A GARAGE , LOW MILES ETC. OUR FRIEND MENTIONED THEIR FORD HAVING A RECALL ON THE DOOR LATCH. DO NOT UNDERSTAND WHY IT WASN'T IMPLEMENTED ON ALL 2013 EXPLORERS.

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PURCHASED MY 2013 FORD EXPLORER LIMITED WITH 50 MILES ON IT IN NOVEMBER 2012.DURING 2015 HAD A STRONG MOLD SMELL,UPON INVESTIGATION FOUND APPROXIMATELY 3'' OF WATER IN MY SPARE TIRE STORAGE AREA, 3RD ROW SEAT SHOULDER BELT WET AND CARPET UNDER 3RD ROW SEAT PASSENGER SIDE SOAKED.TOOK TO FORD DEALERSHIP WHILE UNDER WARRANTY ON 4-27-2015 / 32,002 MILES,HAD 17 DAYS.TOOK IN UNDER WARRANTY 6-25-2015 WITH 34,460 MILES,HAD 4 DAYS.TOOK IN 3-11-16 WITH 44,501 MILES,DEALERSHIP SENT VEHICLE TO THEIR BODYSHOP FOR 4 DAYS.TOOK TO DEALERSHIP 2-14-18 THEY SENT IT OFF SIGHT TO JR'S AUTOMOTIVE TO REPAIR WATER LEAK.TOOK TO DEALERSHIP 1-20-19 FOR EXACT SAME ISSUE THAT I HAVE HAD FOR APPROXIMATELY 5 YEARS, FOUND WATER IN VEHICLE SAME AREA 2 DAYS LATER.IN THE APPROXIMATELY LAST 5 YEARS I HAVE HAD 2 CASES OPENED WITH "FORD CUSTOMER RELATIONS CENTER"AS DESCRIBED IN THE MANUAL THAT CAME WITH THE VEHICLE PLUS FILED A CLAIM WITH BBB WHEN IT WAS APPARENT THAT I WOULD NEVER GET OFF OF THE MERRY-GO-ROUND WITH FORD.BBB TURNED ME DOWN BASE ON TOO MANY MILES ON VEHICLE WHICH REMEMBER IS NOT A MECHANICAL ISSUE BUT A WEATHER DEPENDENT ISSUE.I COULD HAVE TAKEN VEHICLE TO DEALERSHIP DOZEN OF TIMES DURING THIS PERIOD BUT BECAUSE OF INCONVENIENCE WITHOUT A VEHICLE AND WORKING 12 HOUR SHIFT WORK IT WAS JUST IMPRACTICABLE.ALL ISSUES WITH WATER INSIDE OF VEHICLE WAS WHEN I CHECKED IT AFTER IT WAS PARKED AND OF COURSE WITH RAIN OR MELTED SNOW INVOLVED AND ON A CITY STREET.

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STARTED TO MAKE A WEIRD NOISE WHILE TURNING/STEERING, THEN STARTED TO FEEL TIGHT OR JERK WHEN TRYING TO STEER, ESPECIALLY AT LOWER SPEEDS. BROUGHT TO FORD AND WAS TOLD THE STEERING RACK NEEDS TO BE REPLACED, AND OF COURSE EXTENDED WARRANTY WILL NOT COVER IT. IT WOULD BE AROUND $2,000 TO REPLACE. RESEARCHED THAT A LOT OF EXPLORERS HAVE THIS SAME PROBLEM BUT ONLY A CERTAIN AMOUNT MADE THE RECALL LIST. WILL NOT DRIVE UNTIL CAN AFFORD TO FIX BECAUSE IT FEELS UNSAFE ESPECIALLY WHEN THERE ARE CHILDREN IN THE VEHICLE.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL COULD NOT BE TURNED IN EITHER DIRECTION. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.

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WHILE DRIVING ON US HIGHWAY 190 EAST, I LOST FULL CONTROL OF MY STEERING WITHOUT ANY WARNINGS (LOST OF POWER STEERING). I WAS ABLE TO MAINTAIN PROPER CONTROL OF THE VEHICLE, SINCE I WAS OPERATING THE VEHICLE AT LOW SPEED (35MPH) AS I WAS SLOWING TO MAKE RIGHT TURN OFF OF HIGHWAY ONTO A PARISH ROADWAY WHEN THE STEERING HAD FAILED.

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THE VEHICLE STEERING ASSIST IS NOT FUNCTIONING. CAN'T DRIVE THE VEHICLE DUE TO NO POWER STEERING. UNSAFE TO DRIVE.

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ELECTRONIC POWER STEERING ASSIST FAILED. CAUTION LIGHTS CAME ON 2 MILES FROM THE HOUSE. AFTER PARKING THE SYSTEM FAILED COMPLETELY.

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LIKE RECALL NUMBER 14S06, MY EXPLORERS POWER STEERING ASSIST IS INTERMITTENT AND WILL SOMETIMES WILL NOT WORK AT ALL. I'VE CHECKED WITH A LOCAL DEALER AND THEY SAY THAT IT IS NOT A RECALL UNDER OUR VIN. THIS VEHICLE LOST POWER STEERING WHILE MY WIFE WAS DRIVING WITH BOTH OF OUR YOUNG CHILDREN IN THE CAR.

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THE INSIDE SPARE TIRE WHEEL WELL FILLS WITH WATER. THIS APPARENTLY IS AN ENGINEERING ISSUE SINCE I SAW THINGS ONLINE ABOUT IT. MOLD IS AN ISSUE WITH THIS PROBLEM GROWING ON THE WHEEL COVER. WHAT IS BEING DONE TO CORRECT THIS ISSUE

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE FOR IT TO OPERATE NORMALLY. THE FAILURE RECURRED WHILE THE TRAC CONTROL MALFUNCTION WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO PREMIER FORD INC (5001 GLENWOOD RD, BROOKLYN, NY 11234, (888) 381-4515) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND THE RACK AND PINION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

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DRIVING ON NYS THRUWAY AT 70 MPH. ROADWAY DRY, WEATHER IS CLEAR, DRY AND SUNNY. SUDDENLY AND WITHOUT ANY WARNING SIGNS THE VEHICLE VIOLENTLY LURCHED TO THE LEFT, RIGHT, SIDEWAYS, ETC. THE CAR WAS UNABLE TO BE STEERED AND WAS COMPLETELY OUT OF THE DRIVER'S CONTROL AND NOT RESPONDING TO ANY INPUT. THIS REPEATED ITSELF UNTIL THE CAR SCRUBBED SPEED AND ENDED UP ON THE ROAD SHOULDER. LUCKILY THERE WERE NO OTHER VEHICLES ON OUR SIDE OR FOLLOWING CLOSELY BEHIND WHEN THE WILD RIDE OCCURRED. WE ARE ALSO FORTUNATE THAT THE CAR DIDN'T ROLL OVER DURING THE SIDEWAYS MOVEMENTS- IT CAME CLOSE TO IT. AT THIS POINT THE CAR'S STEERING WOBBLE WAS SO SEVERE THAT IT WAS IMPOSSIBLE TO OPERATE. THE CAR WAS TOWED TO OUR LOCAL FORD DEALER AND UPON EXAMINATION IT WAS DETERMINED THAT THE REAR SUSPENSION TOE LINK HAD SNAPPED CAUSING THE KNUCKLE AND WHEEL BEARING TO SHIFT WHICH THEN CAUSED THE INCIDENT. THE FORD PEOPLE COULD OFFER NO EXPLANATION AS TO THE CAUSE OF THIS CATASTROPHIC FAILURE.THIS EXACT FAILURE IS ADDRESSED IN NHTSA CAMPAIGN #16V245 AND WAS SUBJECT TO FORD RECALL #16S18 IN APRIL 2016. THE RECALL APPLIED TO 2014 EXPLORERS- MINE IS A 2013. THIS CAR HAS BEEN REPAIRED AT MY EXPENSE ($1600) BUT I WILL NOT DRIVE IT AGAIN. THERE EXIST A POTENTIALLY FATAL FLAW WITH THESE VEHICLES AND WE CONSIDER OURSELVES FORTUNATE TO ESCAPE WITH NO INJURY OR WORSE. IN RESEARCHING I FOUND A YOUTUBE VIDEO OF "OUT OF CONTROL SUV ON INTERSTATE" (FORD EXPLORER)WHICH ACCURATELY PORTRAYS WHAT HAPPENED TO US! PLEASE CONTACT ME IF YOU NEED ANY FURTHER INFORMATION REGARDING THIS INCIDENT.

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TOTAL LOSS OF POWER STEERING WHILE DRIVING. THE STEERING IS MAKING A WHINING AND GRINDING NOISE.

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I AM EXPERIENCING LACK OF POWER STEERING ESPECIALLY AT LOWER SPEEDS AND CANNOT CONTROL MY STEERING. I NOTICED THERE WAS A RECALL FOR THIS ISSUES BUT MY VIN NO. IS NOT ASSOCIATED WITH IT SO I AM BEING REFUSED HELP.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE DRIVING, EXCESSIVE EXHAUST FUMES AND A FUEL ODOR ENTERED THE VEHICLE. THE CONTACT SUFFERED HEADACHES AND DIZZINESS DUE TO THE EXHAUST FUMES. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO KENNY ROSS FORD SOUTH (LOCATED AT 3200 LIBRARY RD, CASTLE SHANNON, PA 15234, (412) 881-0001) WHERE THE MECHANIC STATED THERE WAS A DEFINITE ODOR IN THE VEHICLE; HOWEVER, HE WAS UNSURE IF IT WAS CARBON MONOXIDE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.

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WAS DRIVING THE VEHICLE WHEN POWER STEERING WAS LOST. CAUSED A SHARP PULL TO THE RIGHT, AND NEARLY CRASHED, I WAS GOING SLOW ENOUGH I HAD TIME TO STOP BEFORE IMPACT. SEVERAL WARNINGS CAME IN THE SCREEN SUCH AS POWER STEERING ASSIST FAULT.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED A FUEL LEAK AROUND THE FUEL PUMP ABOVE THE FUEL TANK. THE FAILURE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE CONTACT CALLED SEVERAL UNKNOWN DEALERS AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL.THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 95,000. *TT*JB

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