What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

AS I WAS DRIVING ON THE FREEWAY, MY POWER STEERING SENSOR FLASHED ON THE DASH SAYING TO SERVICE POWER STEERING SOON. ABOUT 5 MINUTES LATER I FOUND MYSELF BATTLING TO CHANGE LANES AND TURN ALL TOGETHER. MY POWER COMPLETELY CUT OUT WHILE DRIVING DOING SPEEDS OF UP TO 50 MPH. IVE NEVER HAD AN ISSUE OR EVEN A WARNING BEFOREHAND. THE RECALL NEEDS TO BE EXTENDED TO MY MAKE AND MODEL AS MY VEHICLE WAS PRODUCED 30 DAYS SHORT OF THE RECALL.

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THE HORN FROM THE STEERING PAD ISN'T WORKING. IT HAS BEEN BROUGHT TO FORD DEALERSHIP SERVICE CENTER ON 3 OCCASIONS & THEY HAVE STATED THE HORN IS OPERABLE AND THEY DON'T SEE ANYTHING WRONG WITH IT. HOWEVER, THE HORN STOPS WORKING WITHIN 24 HOURS. THE ALARM HORN DOES OPERATE WHICH LEADS ME TO BELIEVE THERE'S SOME WIRING/MECHANICAL PROBLEM WITH CONTACT WHEN PRESSING THE STEERING WHEEL HORN PAD. A CASE WAS FILED W/ FORD CUSTOMER CARE WHO REFERRED ME BACK TO THE DEALER AND THEY 'FOUND' THE HORN TO BE OPERABLE & STOPPED WORKING ON A SATURDAY MORNING. ON 4/29/19 I CONTACTED FORD AGAIN AND THE REPRESENTATIVE PRETTY MUCH SAID THE VEHICLE IS OUT OF WARRANTY & THERE ARE NO EXTENDED WARRANTIES ON THE CAR SO I WAS OUT OF LUCK. I EXPLAINED TO HIM THAT IT APPEARS IT MAY BE SOME SORT OF MANUFACTURING DEFECT POSING A HAZARD/LIABILITY TO MY FAMILY WHICH HE SHOWED NO INTEREST OF CARING. THE HORN AT THIS TIME IS NOT WORKING.

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I AM REQUESTING THAT THE DOT NHTSA LOOK INTO THE POSSIBILITY OF A TIRE DEFECT THAT CAN AFFECT THE SAFE OPERATION OF VEHICLES WITH COOPER DISCOVERER SRX TIRES. I PURCHASED A SET OF 4 COOPER DISCOVERER SRX TIRES AND HAD THEM PROFESSIONALLY INSTALLED ON MY 2013 FORD EXPLORER. THE SIZE IS 255/50R20. DURING THE WINTER OF 2018-19 THEY BEGAN TO LEAK AIR EXCESSIVELY WHEN IT WAS COLD. THE LOSS WOULD GROW TO A POINT THE LOW AIR LIGHT CAME ON EVERY WEEK. IT WAS VARIOUS TIRES CAUSING THE ISSUE. THIS CONTINUED THROUGHOUT THE WINTER AND INTO THE SPRING OF 2019. THE LEAKS ARE MORE SEVERE WHEN DRIVING THAN WHEN THE VEHICLE IS STATIONARY. I BELIEVE THE TIRES MAY HAVE BEEN COMPROMISED TO THE POINT THAT THEY ARE CONTINUING TO LEAK WHEN IT IS WARM OUTSIDE NOW. OVER THE PAST 3 MONTHS I HAVE HAD THEM IN 2 SEPARATE TIMES AND HAVE BEEN TOLD THE TIRES DO NOT HAVE A HOLE IN THEM NOR LEAK AT THE BEAD BUT ARE LEAKING DUE TO WEATHER OR OTHER. I HAVE MADE MULTIPLE ATTEMPTS WITH COOPER TIRES TO HANDLE THE SAFETY ISSUE AND THEY NOT HANDLED THEIR WARRANTY MATTER. I HAVE BEEN TO TWO SEPARATE DEALERS WHO SENT ME BACK TO THE ORIGINAL INSTALLER AND THEY HAVE HAD THEM OFF TWO TIMES TO VERIFY THE ISSUE. BEFORE THIS SAFETY ISSUE BECOMES A SERIOUS INCIDENT I WOULD LIKE TO SEE THE TIRES INVESTIGATED OR POSSIBLY RECALLED. I AM CONCERNED ABOUT THE SAFETY OF THESE TIRES AND BELIEVE THE MODEL MAY REDUCE SAFETY AS THEY AGE. MINE ARE 2 YEARS OLD ALMOST. THANK YOU, *TR

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 65 MPH, THE VEHICLE SHUDDERED. THE VEHICLE WAS TAKEN TO STERLING MCCALL FORD (6445 SOUTHWEST FWY, HOUSTON TX 77074, (281) 588-5000) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK ASSEMBLY FAILED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,246.

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CORROSION OF THE AC LINES RUNNING UNDER THE VEHICLE AND OF THE REAR AC CONDENSER HOUSING, WHICH IS EXPOSED TO THE ENVIRONMENT, CAUSED A COMPLETE FAILURE OF THE AC SYSTEM AND ALLOWED ALL OF THE REFRIGERANT TO LEAK INTO THE ENVIRONMENT.

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ON 18 APRIL 2019 FILED COMPLAINT NUMBER: 11197130. POWER STEERING WAS JUST BECOMING DIFFICULT TO TURN. CALLED FORD FOR EXISTING RECALL ON POWER STEERING (NHTSA CAMPAIGN NUMBER 14V286000). FORD STATED THAT THIS VEHICLE VIN WAS NOT PART OF THE RECALL. ON 20 APRIL 2019 THE POWER STEERING FAILED AT APPROXIMATELY 10:30PM IN NEWBURYPORT MA. WIFE WAS DRIVING. ALMOST CRASHED INTO POL. STOPPED AT THE LAST SECOND. THIS VEHICLE SHOULD BE COVERED UNDER RECALL. THIS WAS A SAFETY ISSUE. SOMEONE COULD HAVE BEEN KILLED IF A YOUNG DRIVER WAS BEHIND THE WHEEL.

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WHILE DRIVING DOWN THE HIGHWAY MY PASSENGER WINDSHIELD MOLD FLEW OFF THE CAR ALMOST CAUSING AN ACCIDENT.

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DRIVING ON STRAIGHTAWAY DOING ABOUT 45MPH AND COMING TO A STOP. SERVICE LIGHTS & BELLS POPPED ON AND POWER STEERING STOPPED WORKING.

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WHILE DRIVING THE CAR, THE STEERING INTERMITTENTLY LOCKS UP FOR ABOUT A SECOND. AFRAID THIS WILL CAUSE AN ACCIDENT IF STEERING LOCKS FOR EXTENDED PERIOD OF TIME WHILE YOUNG DRIVER (DAUGHTER) IS BEHIND THE WHEEL. SOMETIMES WHEEL LOCKS WHEN ATTEMPTING TO REMOVE KEY FROM IGNITION. FORD SAYS THIS PARTICULAR VEHICLE IS NOT COVERED UNDER "LOSS OF POWER STEERING ASSIST" RECALL. THIS IS A VERY EXPENSIVE REPAIR AND A SAFETY ISSUE.

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POWER STEERING ASSIST FAULT. CAUSING LOSS OF POWER STEERING ALMOST CAUSING A ACCIDENT WAS ABLE TO PULL TO SIDE OF ROAD UNABLE TO STEER THE VEHICLE. OTHERS HAVE HAD THIS AND SOME RECALLED BUT NOT ALL. THIS RECALL NEEDS TO BE EXTENDED BEFORE SOMEONE DIES. CITY STREET. I CAN'T IMAGINE BEING ON A FREEWAY IN PHOENIX WHEN THIS HAPPENED.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN ATTEMPTED TO DRIVE OR WHILE DRIVING THE VEHICLE, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED A FEW TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT THE CONTACT WAS NOT AWARE OF THE OUTCOME. THE CONTACT CALLED HARLAN FORD (LOCATED AT 830 E FAIRGROUNDS RD, OKMULGEE, OK 74447, (918) 756-2075) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,342.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS AN ABNORMAL BURNING ODOR COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT ODOR CAME FROM THE ELECTRIC POWER ASSIST MECHANISM. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). DARLING'S FORD VOLKSWAGEN AUDI WAS CALLED AT 207-941-1330 (LOCATED AT 403 HOGAN RD, BANGOR, ME 04401). THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING LOW SPEEDS, THE STEERING SEIZED. THE VEHICLE WAS PLACED IN PARK AND THEN RESTARTED. THE POWER ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,285.

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POWER STEERING ASSIST CAME ON AS I WAS DRIVING AND LOST STEERING. VERY DANGEROUS

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LAST YEAR MY POWER STEERING ON MY 2013 FORD EXPLORER FAILED. IT WAS PARKED AND WHEN I WENT TO TURN IT ON IT SAID POWER STEERING FAILURE. WHEN I INQUIRED ABOUT A RECALL I WAS TOLD MY CAR DID NOT FALL UNDER THE SPECIFICATIONS, SO I HAD TO PAY TO GET THE POWER STEERING REPLACED (ROUGHLY $1,400). NINE MONTHS LATER MY POWER STEERING FAILED AGAIN, THIS TIME IT HAPPENED WHILE I WAS DRIVING.

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WAS DRIVING DOWN THE INTERSTATE AND THE POWER STEERING WENT OUT ADVANCETRAC LIGHTS CAME ON AND THE DASH STARTED FLASHING SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC NOW

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RAIN WATER LEAKING INTO THE VEHICLES BACK HATCH AND COMING THROUGH THE SEAT BELTS, CAUSING WET SEAT BELTS, SEATS, SPARE TIRE EQUIPMENT, AND PERSONAL AND ITEMS IN CARGO AREA.

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CAR LOST POWER ON VERY BUSY ROAD. THROTTLE BODY ISSUE.

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I WAS DRIVING DOWN AURORA ROAD AND MY POWER STEERING WENT OUT WHICH CAUSED ME TO LOSE CONTROL

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INTERIOR OF VEHICLE TAKING IN WATER FROM RAIN SHOWERS (NOT EVEN BAD RAIN SHOWERS), WATER IS COMING IN FROM THE ROOF WHERE THE WINDSHIELD MEETS THE ROOF AND ABSORBING AROUND THE SUNGLASS HOLDER/INTERIOR LIGHTS AND DRIPPING DOWN ONTO RADIO/NAVIGATION SYSTEM AND COMPLETELY SOAKS THE FLOOR BOARD ON THE DRIVER'S SIDE. I'VE HAD THE DOOR SEAL REPLACED RECENTLY AND THE DEALER TELLS ME ITS A DIFFERENT ISSUE, WITHOUT EVEN EVALUATING IT. AT ANY RATE THIS WATER COMING INTO THE VEHICLE IS A HUGE ISSUE ESPECIALLY THAT IT'S SITTING IN THE CAR ROTTING EVERYTHING OUT AND DRIPPING ONTO ELECTRICAL SYSTEMS THREATENING THE INTEGRITY OF ANY ELECTRICAL OR DASH OPERATIONS. I'VE RESEARCHED THIS ISSUE AND IT SEEMS TO BE A WIDESPREAD ISSUE THAT NEEDS TO BE ADDRESSED ON A LARGER ISSUE. THIS OCCURRED AFTER SITTING IN MY WORK PARKING LOT ALL DAY THEN I COULD ALSO FEEL IT WHEN DRIVING 35-45MPH TO THE DEALER.

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FUERTE OLOR A MONOXIDO DE CARBONO EN INTERIOR DE LA CABINA

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THE STEERING WHEEL LOCKS ON STARTING AND GIVES ERROR MESSAGE (STEERING ASSIST FAULT) THE VEHICLE IS 76K MILES

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT WAS REVERSING FROM A PARKING SPACE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS PULLED BACK INTO THE PARKING SPACE AND TOWED TO MARSHALL FORD LINCOLN (4200 EAST END BOULEVARD, MARSHALL, TX 75672, (800) 419-5762). THE DEALER DIAGNOSED THAT THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED TO FUNCTION, WHICH CAUSED THE STEERING WHEEL TO JERK WHILE MAKING A TURN. IT WAS EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL IN EITHER DIRECTION. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO APPLY EXTREME FORCE WHEN TURNING THE STEERING WHEEL. EVERGREEN FORD LINCOLN (1500 18TH AVE NW, ISSAQUAH, WA 98027, (425) 651-2465) INDICATED THAT THERE WAS A DIAGNOSTIC TROUBLE CODE INDICATING AN INTERMITTENT FAULT AND DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

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I HAVE A 2013 FORD EXPLORER AND JUST TODAY FOUND OUT ABOUT THE CARBON MONOXIDE PROBLEM. BOUGHT IT CERTIFIED/USED FROM A FORD DEALER IN TN IN 2016. ABOUT THAT TIME, I STARTED HAVING HEADACHES AND DIZZY SPELLS, AND WEAKNESS IN MY ARMS AND LEGS. THE SAME SYMPTOMS I JUST LEARNED TODAY OTHER PEOPLE HAVE EXPERIENCED IN A FORD EXPLORER. IN DEC 2017 I MOVED TO FL AND THE FIRST FEW MONTHS I WAS HERE I HAD MY CAR TO THE FORD DEALER NUMEROUS TIMES FOR A DIFFERENT PROBLEM (THE SYNC ISSUE). NEVER WAS I TOLD ANYTHING ABOUT A CARBON MONOXIDE PROBLEM. WHEN I GET OFF WORK TODAY I AM GOING TO BUY A CM DETECTOR TO CHECK THIS. I AM VERY SUSPICIOUS THAT THIS IS WHAT HAS CAUSED ALL THE MEDICAL PROBLEMS I SUDDENLY BEGAN EXPERIENCING ABOUT 3 YRS. AGO. I'M ALSO CONTACTING AN ATTORNEY.

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