What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

THE VEHICLE FELT AS IF THE ALIGNMENT WAS BAD. IT WAS VERY DIFFICULT TO STEER. TURNING WAS PARTICULAR;Y DIFFICULT. IT SOUNDS VERY SIMILAR TO EXACTLY WHAT THE RECALL ON THE TOE LINKS STATED. THE DEALERSHIP SAID THE KNUCKLES WERE BAD AND NEEDED REPLACED AND THAT IT HAPPENS TO EVERY 2013 FORD EXPLORER FOR SOME REASON.

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VEHICLE HAS 74,200 MILES ON IT. POWER STEERING IS FAILING INTERMITTENTLY. I HAVE BEEN NOTICING THAT UNDER MINOR STEERING MOVEMENTS (LANE CHANGES OR MINOR CURVATURE IN ROAD) I UNDERSTEER DUE TO INTERMITTENT LOSS OF POWER STEERING ASSIST FOR APPROXIMATELY 1 SECOND. WHEN POWER STEERING COMES BACK OVERSTEER AND END UP SWERVING VIGOROUSLY DUE TO ASSIST RETURNING. IT HAS CREATED A DANGEROUS SITUATION MANY TIMES IN THE PAST COUPLE WEEKS CAN EASILY CREATE COMPLETE LOSS OF CONTROL OF VEHICLE AT SPEED.

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POWER STEERING FAILURE

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THIS DEALING WITH THE MY SYNC (MYFORD TOUCH) . THE SYSTEM WILL WILL CAUSE THE SCREEN TO GO BLACK,IT ALSO WILL CAUSE THE A/C & HEATER, NAVIGATION, AND RADIO TO STOP WORKING. THIS HAPPENS WHILE THE VEHICLE IS MOVING. TO RESTORE THE SYSTEM YOU HAVE TO PULL OVER AND REBOOT THE SYSTEM BY TURNING OFF THE VEHICLE. I JUST RECIEVED A CUSTOMER SATISFACTION PROGRAM ALERT FOR FORD ON 5/25/2019. DEALER WILL NOT REPAIR BECAUSE THEY CLAM THAT THE PROGRAM HAS EXPIRED. BUT I CAN HAVE THE REPAIR DONE FOR THE COST $1200.00

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD MOLDING DETACHED. THE VEHICLE WAS TAKEN TO FRITTS FORD (LOCATED AT 8000 AUTO DR, RIVERSIDE, CA 92504, (951) 687-2121) AND WAS INFORMED THAT THE MOLDING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

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WHEN I SHIFT IT TO PARK. IT DOESN'T RECOGNIZE IT AND WHEN YOU TURN OF THE CAR. A SIGN COMES UP ON THE DASH SCREEN SAYING 'SHIFT INTO PARK'. AND IT DRAINS YOUR BATTERY BECAUSE THE SYSTEM IS WAITING FOR YOU TO SHIFT IT. ALSO YOU CAN'T USE THE FACTORY REMOTE START.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT'S SPOUSE WAS DRIVING 55 MPH, THE STEERING LOST POWER AND THE TRACTION CONTROL AND STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT WAS CALLED TO THE SCENE DROVE THE VEHICLE, USING MANUAL STEERING, TO ROWE FORD WESTBROOK (800-872-7693, LOCATED AT 91 MAIN ST, WESTBROOK, ME 04092). THE DEALER STATED THAT THE FAILURE WAS A KNOWN, BUT UNCOMMON, ISSUE. THE TECHNICIAN REPLACED THE STEERING GEAR BOX. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 105,000.

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CRANKED UP EXPLORER AND RECEIVED POWER STEERING ASSIST FAULT ABOUT A YEAR AND A HALF AGO. CALLED DEALERSHIP TO CHECK ON RECALL OR SEE WHAT THIS WAS ABOUT. WE WERE TOLD THAT THERE WAS NO RECALL AND BY TURNING THE EXPLORER OFF AND ON AGAIN USUALLY FIXES THE PROBLEM THIS DID AT THAT TIME. THEN IT HAPPENED AGAIN A COUPLE MONTHS LATER AND DID WHAT THEY SAID BECAUSE THEY TOLD US IT WAS NOT COMMUNICATING CORRECTLY. IT HAS NOT HAPPENED AGAIN FOR A WHILE UNTIL TODAY WHEN TRYING TO DO THAT FIVE TIMES IT DID NOT COMMUNICATE BUT THIS TIME IT GAVE THE SAME POWER STEERING ASSIST FAULT AND A SERVICE ADVANCETRAC MESSAGE. LUCKY THIS HAPPENED IN A PARKING LOT AND MY WIFE AND KIDS WERE NOT IN THE CAR. HAD TO HAUL THE VEHICLE OUT OF PARKING LOT TO MY HOUSE FOR THE TIME BEING UNTIL I CAN GET AN ANSWER ON WHAT NEEDS TO BE DONE. I DID SEE THAT THERE WAS A RECALL ON THIS SAME ISSUE A WHILE BACK AFTER DOING SOME RESEARCH. LUCKY FOR ME AND MY FAMILY EVERY TIME THESE ISSUES HAVE POPPED UP THE CAR HAS BEEN STATIONARY.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT AND RIGHT. IN ADDITION, THE POWER STEERING AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ALLAN VIGIL FORD OF FAYETTEVILLE (275 GLYNN ST N, FAYETTEVILLE, GA 30214, (770) 461-1151) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

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ENGINE WAS REVVING AND JERKING IN TO THE NEXT GEAR WHILE ACCELERATING THE FIRST TIME AFTER STARTING THE CAR. AFTER THE FIRST CYCLE THROUGH GEARS, THE ISSUE NO LONGER HAPPENED. WHILE BEING A 2013, THE VEHICLE HAS ONLY 36,500 MILES ON IT. THE VEHICLE REQUIRES REPLACEMENT OF VALVE BODY AND SELENOID BODY DUE TO THE SEALS IN THE DIRECT CLUTCH BEING "DESTROYED." THE TRANSMISSION HAD TO BE COMPLETELY TAKEN APART TO FIND THE CAUSE, COSTING NEARLY $4,000 IN REPAIRS.

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I WAS DIVING DOWN THE HIGHWAY AT APPROXIMATELY 55-60MPH WHEN MY VEHICLE JERKED TWICE THEN STARTED DECELERATING RAPIDLY. AT THAT TIME PRESSING THE GAS PEDAL HAD NO EFFECT AND I HAD TO PULL OVER ON TO THE SHOULDER TO AVOID GETTING HIT BY ONCOMING TRAFFIC. A WRENCH LIGHT CAME ON AND MY CAR BEGAN TO SHAKE AND WOULD NOT ACCELERATE. I PUT THE CAR IN PARK AND WAITED A FEW MINUTES BUT IT DID NOT STOP SHAKING AND THE WRENCH LIGHT WOULD NOT GO OFF. I TURNED MY CAR OFF HALFWAY ON THE HIGHWAY AND HALF ON THE SHOULDER WITH ONCOMING TRAFFIC. AFTER LEAVING THE CAR OFF FOR APPROXIMATELY 3 MINUTES I TURNED IT BACK ON AND THE WRENCH LIGHT WENT OFF AND MY CAR OPERATED NORMALLY. THE SAME THING HAPPENED THE NEXT DAY. I CALLED MY LOCAL FORD DEALERSHIP AND WAS TOLD THAT THEY COULD NOT TAKE MY CAR THAT DAY. I WAS LEAVING FOR VACATION THE NEXT DAY AND PLANNED ON GOING IN MY ELXPLORER BUT DID NOT FEEL SAFE SO I DROPPED IT OFF AT A LOCAL MECHANIC. I WAS TOLD THAT THE DIAGNOSTIC TEST DIDN'T SHOW ANYTHING AND THAT I WOULD HAVE TO TAKE THE CAR IN WHILE THE LIGHT WAS ON, WHICH IS IMPOSSIBLE BECAUSE THE CAR WON'T ACCELERATE WHILE THE LIGHT IS ON. THE SAME THING HAS HAPPENED TWO MORE TIMES WITHIN A WEEK. I'M AM SCARED TO DEATH TO DRIVE THIS CAR WITH MY CHILDREN IN IT.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION AND THE EPS WARNING INDICATOR RANDOMLY ILLUMINATED. SCOTT FORD (17812 VETERANS MEMORIAL HWY, KINGWOOD, WV 26537, (304) 329-3673) WAS URGENTLY NOTIFIED, BUT FAILED TO PROVIDE AN APPOINTMENT. THE CONTACT ORDERED A STEERING RACK AND HAD AN INDEPENDENT MECHANIC REPLACE THE PART, BUT THE FAILURE RECURRED. THE DEALER WAS NOTIFIED AND PROVIDED AN UPDATE TO THE CONTROL MODULE. WITHIN TWO BUSINESS DAYS, THE EPS INDICATOR FLASHED AGAIN AND THE STEERING WHEEL SEIZED, WHICH INCREASED THE RISK OF A CRASH. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN. ASTORG FORD LINCOLN OF PARKERSBURG (2028 7TH ST, PARKERSBURG, WV 26101, 304-485-8585) WAS NOTIFIED OF THE FAILURE FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES NUMEROUS TIMES, BUT HAD NOT YET PROVIDED A REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

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OUR POWER STEERING WENT OUT ON OUR 2013 FORD EXPLORER WHILE MY HUSBAND WAS DRIVING. LUCKILY HE DIDN'T CRASH THE CAR WHEN IT HAPPENED BECAUSE IT IMMEDIATELY MADE IT DIFFICULT FOR HIM TO USE HIS STEERING. THE STEERING IS COMPLETELY OUT AND NEEDS TO BE FIXED. I CHECKED IF THERE WAS A RECALL AND HIS CAR IS JUST OUTSIDE THE MANUFACTURE DATE FOR THE RECALL THAT WAS DONE IN 2014 ON 2011-2013 FORD EXPLORERS. WE ARE NOW OUT OF POCKET OVER $2000 BECAUSE WE HAVE TO REPLACE THE RACK AND PINION. ALSO, WHEN I CALLED FORD REGARDING THIS PROBLEM I WAS TOLD IF THERE IS A RECALL ON THE PART IN THE FUTURE I WOULD NOT BE REIMBURSED AND SHOULD WAIT TO HAVE IT FIXED UNTIL THERE IS A RECALL.

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2013 FORD EXPLORER TRANSFER CASE

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PEALING PAINT ON HOOD WHICH HAS EXPANDED ACROSS HOOD SINCE PURCHASED IN 2014, FORD MOTOR COMPANY REFUSED TO DO ANYTHING AT THAT TIME.

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WHILE DRIVING DOWN THE HIGHWAY MY POWER STEERING ASSIST FAILED MAKING MY CAR VERY UNSAFE TO DRIVE.

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THE VEHICLE BEEN AT THE DEALERSHIP MANY TIMES BECAUSE CARBON MONOXIDE FUME INSIDE THE VEHICLE. THIS HAVE CAUSE MANY HEALTH PROBLEMS TO ME AND MY WIFE (SUCH AS HEADACHES, DROWSINESS ETC.).

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WHILE DRIVING, ENGINE STALLS, WITH INABILITY TO ACCELERATE, REQUIRING VEHICLE TO BE STOPPED, TURNED OFF AND RESTARTED. A CHECK ENGINE LIGHT THEN APPEARED, WHICH AFTER TAKING VEHICLE TO LOCAL DEALERSHIP WAS DETERMINED TO BE A FAULTY THROTTLE BODY WHICH I WAS TOLD HAS BEEN COMMON IN FORD VEHICLES/MAKES/MODELS

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THE BACK UP CAMERA JUST STARTED WORKING SOMETIMES AND SOMETIMES WHEN WE GO IN REVERSE IT WILL COME ON THEN GO AWAY AND SAYS TO CONTACT DEALERSHIP. THIS ISSUE JUST STARTED.

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AS I WAS DRIVING ON THE HIGHWAY, I HEARD A LOUD NOISE AND THOUGHT THAT SOMETHING HIT MY WINDSHIELD. WHEN I WAS ABLE TO STOP AND EXAMINE MY VEHICLE, IT BECAME OBVIOUS THAT A LARGE PIECE OF THE PASSENGER SIDE WINDSHIELD MOLDING BROKE OFF AND THE RUBBER STRIPPING UNDERNEATH THAT PART CAME LOOSE AS WELL. I ALSO FOUND THAT A SMALL PIECE OF WINDSHIELD MOLDING BROKE OFF ON THE DRIVER'S SIDE AS WELL. I THOUGHT IT MIGHT BE AN ISOLATED INCIDENT, HOWEVER, WHEN WE CHECKED ONLINE FOR REPLACEMENT PARTS WE NOTICED THAT THERE WERE HUNDREDS UPON HUNDREDS OF PURCHASES MADE FOR THESE PARTICULAR PARTS. THEY ARE NOT CHEAP AND IF THERE ARE SO MANY OF THESE PARTS FAILING/BREAKING WHY HASN'T FORD DONE SOMETHING ABOUT IT BEFORE A BREAKING PART HITS ANOTHER VEHICLE OR CAUSES AN ACCIDENT? I ALSO HAVE FIRST-HAND KNOWLEDGE THAT A FRIEND OF MINE IS EXPERIENCING A VERY SIMILAR PROBLEM AND WHEN HIS RUBBER CAME LOOSE, FLAPPING AROUND AS MINE DID, IT WAS ENOUGH OF A DISTRACTION THAT HE ALMOST HAD AN ACCIDENT. I HAVE TWO REPAIR ESTIMATES AND WILL BE HAPPY TO PROVIDE THEM UPON REQUEST.

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THE POWER STEERING FAILED AS I WAS STARTING TO TURN. I WAS LETTING OFF THE BRAKE AND BARELY PRESSING THE GAS PEDAL AND AS I STARTED TO TURN THE WHEEL, A WARNING MESSAGE POPPED UP STATING THAT THE POWER STEERING ASSIST HAD FAILED. I COULD STILL TURN THE WHEEL (WITH QUITE A BIT OF EFFORT) , SO I COMPLETED MY TURN VERY SLOWLY AND MOVED OFF TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND ON AGAIN AND THE POWER STEERING WORKED AGAIN. AFTER THAT, THE POWER STEERING FAILED 5 TIMES WHILE I WAS BACKING UP. EACH TIME I TURNED ON THE CAR, PUT IT IN REVERSE, THEN AS I WOULD LET OFF THE BRAKE AND JUST TOUCH THE GAS PEDAL AND START TO TURN, THE STEERING WHEEL WOULD SEIZE UP AND THE POWER STEERING ASSIST FAILURE NOTICE WOULD POP UP. TURNING THE CAR OFF AND ON AGAIN WOULD CORRECT THE PROBLEM. BROUGHT IT INTO THE FORD DEALERSHIP AND THIS IS NOT COVERED UNDER WARRANTY OR RECALL.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED AND THE POWER STEERING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TOWED TO SCAFFIDI AUTO (3733 STANLEY ST, STEVENS POINT, WI 54481, (715) 344-4100) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE REPAIR WOULD COST $2,300. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERRED THE CONTACT TO NHTSA. THE WARRANTY PROVIDED COVERAGE UP TO 150,000 MILES. THE FAILURE MILEAGE WAS 150,246.

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WHILE DRIVING, THE STEERING BECAME EXTREMELY DIFFICULT. THE POWER STEELING AND STABILITY CONTROL LIGHTS CAME ON WITH A WARNING. THE POWER STEERING FAILURE NEARLY CAUSED AN ACCIDENT. THE VEHICLE WAS ON A CITY STREET AND THE POWER STEERING FAILED WHILE TURNING.

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POWER STEERING FAILED AND REVERTED TO MANUAL STEERING WHILE OPERATING THE VEHICLE ON A CITY STREET. "POWER STEERING FAULT" MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER CENTER. I WAS ABLE TO DRIVE TO VEHICLE TO A SAFE LOCATION, ALTHOUGH IT WAS QUITE DIFFICULT. IF MY WIFE HAD BEEN OPERATING THE VEHICLE UNDER THE THESE SAME CIRCUMSTANCES, IT WOULD HAVE BEEN EXTREMELY HARD FOR HER TO MANEUVER THE VEHICLE, WHICH COULD HAVE RESULTED IN ACCIDENT. ALSO, WE HAVE SMALL CHILDREN THAT COULD HAVE ALSO BEEN ON-BOARD WHICH MAKES THIS ISSUE ALL THE MORE CONCERNING, SINCE THIS VEHICLE IS MAINLY USED TO TRANSPORT CHILDREN TO AND FROM SCHOOL. AFTER DRIVING TO A PARKING LOT, I TURNED THE VEHICLE OFF AND THEN BACK ON. THE POWER STEERING RE-ENGAGED AND I WAS ABLE TO DRIVE HOME SAFELY WITHOUT ANY FURTHER ISSUES. I IMMEDIATELY CALLED THE LOCAL FORD DEALERSHIP AND SCHEDULED A SERVICE APPOINTMENT. THE DEALER SCANNED THE POWER STEERING CONTROL MODULE FOR CODES AND FOUND A DIAGNOSTIC TROUBLE CODE THAT REQUIRES REPLACEMENT OF THE STEERING GEAR. TOTAL COST FOR PARTS AND LABOR WAS $2,000. THE VEHICLE WAS REPAIRED AND WE HAVE NOT EXPERIENCED ANY OTHER ISSUES WITH THE POWER STEERING. IT SHOULD ALSO BE NOTED THAT THE VEHICLE WAS PURCHASED NEW FROM THE DEALERSHIP AND CURRENTLY HAS APPROXIMATELY 74,500 MILES. I WAS INFORMED BY FORD CUSTOMER SERVICE THAT MY VIN NUMBER WASN'T PART OF ANY RECALL AND THERE WERE NO OTHER PROGRAMS AVAILABLE TO ASSIST ME WITH THE COST OF THE REPAIR. PER MY ONLINE RESEARCH, THERE IS A RECALL ON THIS ISSUE FOR THE YEAR OF MY VEHICLE, BUT IT APPEARS MY BUILD DATE IS OUTSIDE OF THE RECALL. THIS IS NOT ACCEPTABLE. IT MAKES NO SENSE WHY CERTAIN VEHICLES ARE EXCLUDED, WHEN THE ISSUE HAS CLEARLY BEEN IDENTIFIED AND ADDRESSED IN OTHER VEHICLES BUILT IN THE SAME YEAR. I AM REQUESTING THAT THE NHTSA INVESTIGATE THE ISSUE DESCRIBED ABOVE AND ISSUE ADDITIONAL RECALLS.

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MY VEHICLE WAS IN A STATIONARY POSITION WHEN THE 'SHIFT TO PARK LIGHT ILLUMINATED'. THIS IS A REAL ACCIDENT WAITING TO HAPPEN SINCE THE VEHICLE COULD ROLE.

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