What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

DRIVING VEHICLE THROUGH INTERSECTION, TURNING, , LOST POWER STEERING, AND TEMPORARILY LOST CONTROL OF VEHICLE. WAS ABLE TO MUSCLE IT TO THE SIDE OF THE ROAD. DISPLAY MADE A CHIME NOISE, AND STATED "POWER ASSIST FAILURE" ( OR SOMETHING TO THAT EFFECT). I PULLED TO THE SIDE OF ROAD, TURNED OFF VEHICLE, WAITED 2 MIN, STARTED IT AGAIN AND IT WORKED FINE. FOUND THERE IS A RECALL "14S06" FOR EXACT MODEL AND YEAR WITH EXACT DESCRIPTION OF MY FAILURE. TOOK VEHICLE TO CLOSEST FORD DEALER, THEY SAID IT IS COVERED UNDER RECALL AND THERE WOULD BE NO CHARGE AS THIS IS A SAFETY ISSUE. AFTER NUMEROUS CALLS BACK AND FORTH WITH DEALER AND FORD, FORD CLAIMS THIS VIN IS NOT COVERED. I HAVE PAPERWORK FROM THE DEALER THAT SHOWS PART NUMBER NEEDED IS FOR THE STEERING GEAR # DB5Z-3504-NE, WHICH IS THE PART NUMBER IN THE RECALL. I AM UNABLE TO FIND A VIN # LIST AS IT APPEARS FORD DOES NOT HAVE ONE AND THEY DECIDE WHEN YOU CALL WHO GETS THE RECALL AND WHO DOES NOT. THERE IS NO TRANSPARENCY IN SUCH AS SYSTEM. IF FORD KNOWS OF THIS ISSUE WITH THIS YEAR AND MODEL AND KNOWS IT'S A SAFETY ISSUE THAT HAS RESULTED IN ACCIDENTS, PER NHTSA, WHY AM I BEING REJECTED FOR THE EXACT SAFETY ISSUE ON THE EXACT MODEL AND YEAR? CAN YOU PLEASE HELP?

NHTSA ODI 10785658

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON THREE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED AND REBALANCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 10746493

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND SEIZED. THE CONTACT WAS UNABLE TO TURN THE VEHICLE IN THE MIDDLE OF THE STREET. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

NHTSA ODI 10730560

I HAVE A FORD EXPLORER THAT WAS PART OF THE 14S06 RECALL. BEFORE I PURCHASED THE VEHICLE FROM A FORD DEALERSHIP IT WAS OWNED BY ENTERPRISE RENTAL, AFTER THEY TURNED THE CAR IN TRI COUNTY FORD SHOWS THEY PERFORMED THE RECALL ON THE VEHICLE IN 2014. THEY SAID THEY DID THE SOFTWARE DOWNLOAD ON THE EPS. I HAVE SINCE LOST STEERING ASSIST ON MY VEHICLE A NUMBER OF TIMES SO I DID SOME RESEARCH AND FOUND THIS RECALL ON MY VEHICLE. AFTER CALLING FORD THEY AUTHORIZED A LOCAL DEALER TO LOOK AT IF AND FIGURE OUT WHAT THE PROBLEM WAS AT NO CHARGE. THE FORD DEALERSHIP SAYS THAT THEY CAN NOT CONNECT TO THE STEERING GEAR AND THAT PER THE RECALL IT SHOULD BE REPLACED. FORD IS REFUSING TO COVER THE RECALL AND BECAUSE THEY SAY THAT THE RECALL HAS ALREADY BEEN DONE (SOFTWARE DOWNLOAD) AND AT THE TIME OF THE RECALL BEING PERFORMED THERE WERE NO DTC CODES SO THE DOWNLOAD SHOULD HAVE FIXED IT. IF IT WOULD HAVE SHOWED CODES AT THE TIME OF THE SOFTWARE DOWNLOAD THEY WOULD HAVE REPLACED THE STEERING GEAR AT THAT TIME. I FEEL THAT THIS SHOULD BE COVERED AS IT PART OF THE RECALL I HAVE ONLY OWNED THE CAR FOR LESS THAN 3 MONTHS AND THIS IS A DANGEROUS SITUATION. AFTER COMPLAINING TO FORD SAID THEY WOULD COVER 1/2 OF THE COST OF REPAIRS. BUT DUE TO THIS BEING A SAFETY RECALL I FEEL IT SHOULD BE COVERED 100%

NHTSA ODI 10730162

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE SERVICE ADVANCE TRACTION CONTROL AND SERVICE POWER STEERING WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 53,000. THE VIN WAS UNAVAILABLE. MA 08/11/15 UPDATED 10/20/2017*CN

NHTSA ODI 10724944

I ALMOST LOST CONTROL OF THE CAR DUE TO STEERING. THE RIGHT FRONT TIRE WAS WOBBLY AND HAD NO TRACTION. THE TIRES ARE IN GOOD SHAPE. I HAVE BEEN HAVING SO MUCH TROUBLE OUT OF THE RIGHT FRONT TIRE. IT HAS BEEN BALANCED AND ALIGNED 4 TIMES, NEW BRAKE PADS, AND ROTORS TURNED. NO ONE CAN FIGURE OUT WHAT'S WRONG WITH THE STEERING OR THE TIRE. IT BEGINS TO SHAKE UNCONTROLLABLY. I HAVE HAD IT RE-BALANCE AND EACH TIME NO ONE CAN FIGURE OUT WHY IT KEEPS PULLING TO THE RIGHT. I DON'T KNOW IF IT IS MOTOR RELATED, STEERING OR THE TRANSMISSION. SO FRUSTRATED. I JUST BOUGHT THE CAR LESS THAN 3 MONTHS AGO.

NHTSA ODI 10723617

ON SEVERAL OCCASIONS WE HAD NOTICED DIFFICULTY STEERING IN OUR 2013 FORD EXPLORER. ON NOV 18, 2014 THIS PROBLEM NEARLY CAUSED A CRASH, PROMPTING US TO TAKE IT TO OUR DEALERSHIP PRIOR TO A LENGTHY THANKSGIVING TRIP. OUR DEALERSHIP WENT THROUGH MULTIPLE SYSTEMS CHECKS WITH NO RESOLVE. THEY CONTACTED THEIR REPRESENTATIVE FOR FURTHER INSTRUCTION. THE VEHICLE REMAINED AT THE DEALERSHIP FROM NOV 24,2014 UNTIL THE DEALER DECIDED TO PURCHASE IT FROM US MARCH 6, 2015. WE FILED A COMPLAINT WITH FORD 12/19/14 CASE # CAS-5717020 AND THE BBB 12/11/15 CASE # FRD15122601. FORD MAINTAINED THERE WAS NOTHING WRONG WITH THE VEHICLE, YET MADE OVER 7 ATTEMPTS TO FIX IT. THEY FURTHER STATED THAT WE CHOSE NOT TO RETRIEVE THE VEHICLE - BUT EACH TIME FORD SAID IT WAS FIXED AND WE WENT TO GET IT - THE DEALER INSISTED IT WAS NOT SAFE. THE DEALER FINALLY PURCHASED IT FROM US JUST TO GET US OUT OF IT AND PRESERVE OUR RELATIONSHIP. WE ARE CONCERNED THAT THE VEHICLE IS STILL IN SERVICE. WE WERE MADE TO FEEL STUPID REGARDING THE COMPLAINT. AND WE ARE OUT SEVERAL THOUSAND DOLLARS! SEEING THIS MOST RECENT RECALL REGARDING A STEERING PROBLEM THAT FORD WAS AWARE OF IN JUNE 2014 MAKES ME ANGRY AND SICK THAT THE VEHICLE COULD HAVE KILLED US, AND IS LIKELY OUT THERE WITH A LESS EXPERIENCED DRIVER WHOSE LIFE AND THE LIVES OF THOSE AROUND THEM ARE IN DANGER!! I HAVE ALL THE INFORMATION REGARDING THIS VEHICLE, AND IT CAN ALSO BE FOLLOWED THROUGH THE CASE NUMBERS. PLEASE HELP US GET THIS CAR OFF THE ROAD!! MY HUSBAND IS IN LAW ENFORCEMENT, HE IS A CHIEF OF POLICE, A SENIOR INSTRUCTOR, SPECIALIZED IN SPEED DETECTION AND DRIVER TRAINING, AND PURSUIT TACTICS TRAINING (PIT). THIS WAS PURCHASED AS A FAMILY TRAVEL VEHICLE, IT SHOULD NOT REQUIRE SOMEONE WITH SPECIALIZED DRIVER TRAINING TO HANDLE.

NHTSA ODI 10721893

EXITING FROM PARKING LOT AND SPEED OF ABOUT 15 MPH ON A STRAIGHT ROAD, NO POT HOLES, AT ABOUT 100 FT FROM THE PARKING EXIT, IT HIT AN ELECTRIC POST. LEFT FRONT SUSPENSION, FENDER, WHEELS,PILLARS, ROCKER & FLOOR, RADIATOR SUPPORT, FRONT LAMPS, HOOD,STEERING ROCK, CRADLE, TRANSMISSION TRANSFER CASE, FRONT DOOR AND MANY MORE DAMAGE. ALL ARE IN LEFT SIDE. I CHECKED THE VIN BUT IT IS NOT ON RECALL FOR POWER STEERING PROBLEM HOWEVER I SUSPECT POWER STEERING WAS THE CAUSED OF ACCIDENT. IT IS A MAJOR DAMAGED AND THE INSURANCE IS NOT YET DECIDED IF REPAIR OR TOTAL WRECK. I ASKED THE FORD DEALERSHIP TO SEE ON THE DIAGNOSTIC COMPUTER OF THE VEHICLE BUT UP TO NOW THEY HAVE NOT YET CHECK. *TR

NHTSA ODI 10702359

DASH DISPLAYED SERVICE ADVANCETRAC. TRACTION CONTROL WAS DISABLED AND STABILITY CONTROL WAS DISABLED AND INDICATORS LIT IN DASH. DIFFICULT TO STEER DUE TO PARTIAL LOSS OF POWER STEERING. DEALERSHIP SERVICE DEPARTMENT DIAGNOSED THAT THE STEER RACK UNIT NEEDS TO GE REPLACED. *TR

NHTSA ODI 10693734

2013 FORD EXPLORER. A RECALL WAS ISSUED FOR PREVIOUS FORD VEHICLES, REGARDING A STEERING DEFECT. HOWEVER, THE CONSUMERS VEHICLE WAS NOT INCLUDED. *TA THE CONSUMER BELIEVED THE RECALL SHOULD BE EXPANDED. *JB

NHTSA ODI 10667978

THE POWER STEERING FAILED WHILE TRAVELING AT 45 MPH. I COULD STEER MANUALLY BUT IT WOULD NOT ALLOW ME TO MAINTAIN A STRAIGHT LINE. *TR

NHTSA ODI 10679437

WHILE DRIVING ON A HIGHWAY, MY STEERING BEGAN TO FEEL TIGHTER AND TIGHTER, WITH THE WHEEL HARDER TO TURN. SOON IT BEGAN TO REQUIRE A "PUSH" TO MAKE THE MOVEMENT OF THE WHEEL BEGIN. I PULLED OFF THE HIGHWAY AND THE DASH ALERTS CAME ON. ONE SAID, "SERVICE POWER STEERING NOW" AND ONE INDICATED THAT THE TRACTION CONTROL FUNCTION WAS OFF. THE MANUAL SAID I SHOULD SHUT OFF THE ENGINE AND IT WOULD RESET THESE. INSTEAD, THE STEERING LOCKED ENTIRELY. NO DEALERS WERE STILL OPEN THE NIGHT BEFORE THANKSGIVING, SO I TOOK THE VEHICLE TO A SHOP I'VE USED. THEY DIDN'T HAVE THE COMPUTER HOOKUPS NECESSARY SO I TOWED IT AGAIN TO ANOTHER SHOP. THEY "CLEARED" THE CODES, AND FOUND THE VEHICLE DID NOT MALFUNCTION AGAIN. THEY ALERTED ME TO THE RECALL, FORDS #14S06 THIS RECALL INCLUDED EXPLORES MADE BETWEEN MAY OF 2010 AND FEBRUARY 28, 2013. MY EXPLORER WAS MADE VERY SOON THEREAFTER, WITHIN DAYS, IN FACT. GIVEN THAT TIMING AND THE FACTS THAT INDICATE THAT MY VEHICLE SUFFERED THE SAME DEFECTS THE RECALL ADDRESSES, I FEEL MY VEHICLE REPAIR SHOULD BE COVERED BY FORD MOTOR COMPANY. FORD MOTOR COMPANY AND THE LOCAL DEALER ADVISE ME THAT SINCE MY VEHICLE IS NOT WITHIN THE PARAMETERS OF THE RECALL, THERE IS NOTHING THEY CAN DO FOR ME. I HEREBY SUBMIT MY PETITION FOR AN NHTSA INVESTIGATION INTO WHETHER FORD HAS MET IT'S OBLIGATIONS IN THIS MATTER. I HEREBY REQUEST THE RECALL MANAGEMENT DIVISION OF THE NHTSA TO ENSURE THAT THE SCOPE OF THE RECALL [FORD #14S06] IS ADEQUATE. I FEEL THE SCOPE FELL SHORT, IN MY CASE, BY A FEW DAYS, LEAVING MY VEHICLE DANGEROUSLY UNPROTECTED. I CANNOT REPAIR THIS DEFECT MYSELF. THERE IS NO DIAGNOSIS AVAILABLE FOR ME. THE DEFECT MAY BE IN THE SENSOR, OR IN THE POWER STEERING CONTROL MODULE, OR IN THE STEERING "RACK". THE LOCAL FORD DEALER ADVISES ME THAT THERE ARE NO "RACKS" AVAILABLE AT THIS TIME ANYWHERE. THE NHTSA IS MY ONLY HOPE.

NHTSA ODI 10662612

TL* THE CONTACT OWNED A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH AND MAKING A SHARP LEFT TURN, THE STEERING WHEEL SEIZED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

NHTSA ODI 10629337

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING FAILED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE BECAME INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000 AND CURRENT MILEAGE WAS 9,500.

NHTSA ODI 10597411

STEERING POWER SUPPORT STOPPED WITHOUT WARNING DURING A TURN AT LOWER SPEED. CAR BECAME ALMOST IMPOSSIBLE TO CONTROL (TURN OR STEER). FAULT LIGHTS INCLUDED STABILITY, TRACTION, AND ENVIRONMENTAL CONTROL ERRORS CAME ON AS THE STEERING POWER SUPPORT TERMINATED. FUSE AND MECHANISM WERE UNDAMAGED. TURNING THE CAR ON AND OFF DID NOT REMOVE THE FAULT. VEHICLE DID THIS ANOTHER 3 TIMES, INCLUDING ONE AT HIGH SPEED OF 70 MPH ON HIGHWAY IN FAT LEFT LANE. HAD TO ALLOW FOR VEHICLE TO MERGE ACROSS 4 LANES OF INTERSTATE TRAFFIC TO SHOULDER AND EVENTUALLY SLOW DOWN. ALL COMPONENTS OF VEHICLE THEN TURN OFF AND MULTIPLE ATTEMPTS TO TURN OFF AND ON VEHICLE ARE REQUIRED WITH PROLONGED TERMS OF VEHICLE BEING LEFT OFF. *TR

NHTSA ODI 10595346

STEERING POWER SUPPORT STOPPED WITHOUT WARNING DURING A TURN AT LOWER SPEED. CAR BECAME ALMOST IMPOSSIBLE TO CONTROL. FAULT LIGHTS INCLUDED STABILITY, TRACTION, AND ENVIRONMENTAL CONTROL ERRORS CAME ON AS THE STEERING POWER SUPPORT ENDED. FUSE AND MECHANISM APPEAR UNDAMAGED. TURNING THE CAR ON AND OFF DID NOT REMOVE THE FAULT. *TR

NHTSA ODI 10595230

POLICE VEHICLE - ATTEMPTING TO CATCH UP TO A VEHICLE, POWER STEERING WENT OUT.. WAS UNABLE TO STEER AND WARNING LIGHT STATED POWER STEERING ASSIST FAILURE. DEALER SAID THEY SHOW NO FAULT CODES AND GAVE IT BACK TO US. SEE HUNDREDS OF COMPLAINS OF THIS SAME NATURE ON FORD FORUMS. *TR

NHTSA ODI 10560767

TL- THE CONTACT OWNS 2013 FORD EXPLORER. WHILE DRIVING 20 MPH, THE CONTACT STATED THAT THE STEERING WHEEL BEGAN TO MALFUNCTION WHILE DRIVING 20 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, BUT HAD NOT BEEN DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 400. RK

NHTSA ODI 10557850

I WENT TO SUBWAY TO GET SOMETHING TO EAT AND GOT BACK IN CAR TO LEAVE AND THE STEERING ASSIST FAULT SERVICE REQUIRED LIGHT CAME ON AND STEERING WHEEL IS VERY TIGHT. I TURNED THE CAR OFF AND BACK ON AND IT'S NOT RESETTING. I HAVE A TOW TRUCK ON THERE WAY RIGHT NOT. I LIVE IN NORTH DAKOTA AND HAD THIS HAPPENED ON A HIGHWAY GOING A HIGH RATE OF SPEED WOULD HAVE BEEN VERY SCARY. THIS CAR IS NOT EVEN 3 MONTHS OLD AND HAS UNDER 5,000 MILES ON IT. THIS IS VERY DISTURBING AND NEEDS TO BE ADDRESSED. *TR

NHTSA ODI 10556918

I WAS CHANGING LANES FROM THE LEFT TO THE RIGHT. WHEN I WENT TO STRAIGHTEN OUT IN THE LANE THE ELECTRONIC POWER STEERING FAILED, WHILE THE WHEEL WAS CUT TO THE RIGHT. LUCKILY, I WAS ABLE TO USE BOTH MY HANDS TO FORCE THE WHEEL BACK. I FOUND IT DIFFICULT TO STEER THE WHEEL AND I AM A 34 YEAR OLD CONSTRUCTION WORKER. IF MY WIFE WAS DRIVING THE CAR, SHE WOULD OF CRASHED INTO THE PERSON WHO WAS WALKING ON THE SIDEWALK. *TR

NHTSA ODI 10554691

I HAVE A 2013 EXPLORER SPORT WHICH I PURCHASED NEW FROM THE DEALER 2 MONTHS AGO. ON THE MORNING OF 8/15/2013 I WAS TURNING LEFT INTO A PARKING LOT AFTER COMING TO A COMPLETE STOP ON A ROAD, GOING LESS THAN 10MPH. AS I ACCELERATED AND TURNED MY WHEEL LEFT THE POWER STEERING FAILED COMPLETELY MAKING IT ALMOST IMPOSSIBLE TO TURN THE WHEEL AND THE WARNING LIGHTS ON THE DASH CAME ON FOR THE ADVANCETRAC AND THE STABILITY CONTROL. I WAS ABLE TO STEER THE VEHICLE INTO A PARKING SPOT AND PUT IT IN PARK. I TURNED THE VEHICLE OFF, WAITED A MINUTE OR TWO AND TURNED IT BACK ON WITHOUT RESOLUTION OF THE SYMPTOMS. I LOOKED UP THE WARNING LIGHTS IN THE OWNERS MANUAL AND IT SAID TO HAVE IT SERVICED IMMEDIATELY. I HAD MY EXPLORER TOWED TO THE CLOSEST FORD DEALER. THE DEALERSHIP STATES THAT THEY HAVE DRIVEN THE VEHICLE OVER 100 MILES IN THE PAST WEEK AND A HALF WITHOUT THOSE PROBLEMS OCCURRING AGAIN. I'VE READ SEVERAL ARTICLES ABOUT FAULTY EPAS SYSTEMS, NONE FROM 2013 EXPLORERS YET. THE FORD ENGINEERS HAVE TOLD THE DEALERSHIP TO RETURN THE VEHICLE TO ME AND 'SEE IF IT HAPPENS AGAIN'. I ASKED THE DEALERSHIP TO PUT ANOTHER 200 MILES OR SO ON THE VEHICLE TO SEE IF THE PROBLEM OCCURS AGAIN WHILE I SEEK INFORMATION FROM FORD. *JS

NHTSA ODI 10538240

DRIVING VEHICLE AND CROSS TRAFFIC SYSTEM FAILURE TURNS ON, ADVANCETRAC SYSTEM FAILURE, STABILITY CONTROL FAILURE AND TRACTION CONTROL FAILURE OCCUR. VEHICLE BEGINS TO DECELERATE AND TRANSMISSION GOES FROM AN ILLUMINATED "D" TO BLANK. VERY HARD TO MANEUVER VEHICLE. VEHICLE STRUGGLES TO GAIN SPEED AFTERWARDS. THE ONLY RESOLUTION I HAVE FOUND IS TO PULL OVER IF POSSIBLE AND TURN ON VEHICLE AND RESTART. THIS HAS HAPPENED 4 TIMES IN THE PAST TWO WEEKS. *TR

NHTSA ODI 10522863

VEHICLE BEGINS TO VIBRATE AND CAN NOT BE DRIVEN OVER 35 MPH DURING OR AFTER SNOW STORMS WITH WET HEAVY SNOW ON ROAD (SOMETIMES CAUSED BY SALTING ROADWAY). WHEEL WELL OPENING AROUND ALL FOUR TIRES ARE SO SMALL AND ENCLOSED, SNOW ACCUMULATES INTO SOLID ICE AROUND ALL FOUR TIRES AND BOTH AXLES BEGIN TO VIBRATE VIOLENTLY. DRIVER EITHER STOPS EVERY 8-10 MILES ALONG SIDE BUSY HIGHWAY TO CHOP ICE OUT (TAKES ME 40 MINUTES FOR ALL FOUR TIRE OPENINGS), SLOWS HIGHWAY TRAFFIC DOWN TO 30 MPH, OR GOES TO FORD DEALER. LOCAL DEALER SEES 6-10 OF THESE VEHICLES A DAY AND CHOPS ICE OUT AT NO CHARGE AND MAKES NO WORK ORDER HISTORY. TRAVELING AT ONLY 35 MPH WHEN TRAFFIC IS GOING 55 OR 70 MPH IS DANGEROUS. STOPPING EVERY 8-15 MINUTES ALONG BUSY HIGHWAY TO CHOP ICE WITH BACK TO PASSING TRAFFIC IS DANGEROUS. DEALERS DO NOT INFORM POTENTIAL BUYERS OF THE ICE PROBLEM. FORD HAS THIS DESIGN DEFECT PROBLEM WITH MORE THAN ONE MAKE OF VEHICLE, KNOWS ABOUT THE COMPLAINTS, BUT WILL NOT SPONSOR A SOLUTION. PERSONALLY, ALONG WITH CLEARING THE ICE ON M-115 AS I GO TO A DOCTOR'S APPOINTMENT IN TRAVERSE CITY, CHOPPING ICE HURTS MY BONE ON BONE SHOULDERS AND THE LOWER THREE VERTEBRAE OF MY BACK THAT NO LONGER HAVE A DISC BETWEEN THEM. THE SLIPPERY SIDE OF ROAD IS DANGEROUS FOR MY TWO ARTIFICIAL HIPS AND IS SIMPLY NOT SAFE TO MY PERSON AND SLOWS DOWN SOME PASSING VEHICLES THAT MAY SLIP AND SLIDE INTO ME OR ONCOMING TRAFFIC OF THE ONLY 2 LANE HIGHWAY. NORTHERN MICHIGAN IS GETTING UNNECESSARILY MORE DANGEROUS IN THE WINTER TIME. THERE HAVE BEEN MULTIPLE INCIDENTS AND THE INCIDENT DATE ABOVE IS ONLY APPROXIMATE.

NHTSA ODI 10522364

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WOULD SPORADICALLY OVER-STEER. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING TO STANDARDS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 1,700. *TR

NHTSA ODI 10512502

I WAS MAKING A U-TURN NOT EVEN GOING MORE THAN 15 MPH AND MY 2013 FORD EXPLORER SPORT'S, WHICH ONLY HAS 6050 MILES ON IT, POWER STEERING SUDDENLY STOP WORKING AND ALL ACROSS THE DASH, WARNING LIGHTS LIT UP, STABILITY CONTROL FAULT, POWER STEERING ASSIST FAULT, TERRAIN MANAGEMENT FAULT, TRACTION CONTROL FAULT. I LOST POWER STEERING AND SLOWLY STEERED INTO THE NEAREST GAS STATION. I TURNED OFF MY ENGINE AND THEN RESTARTED IT, THE POWER STEERING WORKED AGAIN AND SOME OF THE WARNING LIGHTS WENT OFF, EXCEPT THE TERRAIN MANAGEMENT AND STABILITY CONTROL LIGHTS, I TURNED OFF THE VEHICLE A SECOND TIME AND ALL THE WARNINGS LIGHTS WENT OFF, I WENT STRAIGHT THE DEALERSHIP AND IT IS THERE NOW. THE SERVICE ADVISOR HAD SAID HE HAS SEEN THIS HAPPEN ONCE AND THEY REPLACED THE POWER STEERING GEARS AND SYSTEM. I AM VERY CONCERNED THAT THIS WILL HAPPEN AGAIN AND I WILL LOSE CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT AND HURT MYSELF AND MY FAMILY AND OTHER PERSONS. LUCKILY I WAS IN SLOW TRAFFIC AND A GAS STATION WAS NEARBY, AND I DID NOT HAVE MY FAMILY IN THE VEHICLE. FORD NEEDS TO ADDRESS THIS ISSUE WITH THE EXPLORERS AND FIX THESE SAFETY ISSUES ASAP! *TR

NHTSA ODI 10511807