What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

WHILE DRIVING DOWN A CITY STREET MY VEHICLE LURCHED AND THE TERRAIN MANAGEMENT SYSTEM FAULT LIGHT AND ORANGE WRENCH LIGHT CAME ON. IT WOULDN'T ACCELERATE AND I LOST MY POWER STEERING. I WAS ABLE TO COAST TO SIDE OF THE ROAD. I SHUT IT OFF AND WAITER FOR ABOUT A MINUTE THEN RESTARTED IT. IT IDLED ROUGH FOR A FEW SECONDS THEN SMOOTHED OUT AND I WAS ABLE TO MAKE IT HOME. *TR

NHTSA ODI 10947320

I HAD NO PRIOR ISSUES WITH STEERING AND I PURCHASED THIS VEHICLE SEPTEMBER 29, 2016. I PARKED MY VEHICLE AT HOME OVERNIGHT AND WHEN I STARTED IT THE NEXT MORNING, THE POWER STEERING FAIL WARNING POPPED UP ON MY DASH AND IT WAS ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL.

NHTSA ODI 10945606

MY 2013 FORD EXPLORER HAS HAD ITS POWER STEERING ASSIST STOP WORKING 3 TIMES IN THE LAST MONTH. HAPPENED WHEN DRIVING ON A MILD TURN ON A 2 LANE BLACKTOP WINDING ROAD - COULD HAVE RESULTED IN AN ACCIDENT. THIS WAS A RECALLED ITEM FOR THESE CARS FROM 2011 THROUGH 2013 BUT BASED ON MY VIN NUMBER FORD IS SAYING THAT IT IS NOT COVERED. MY CAR OBVIOUSLY HAS THE SAME PROBLEM AS THE RECALLED VINS ON FILE. FORD WANT ME TO PAY FOR THE REPAIR ANDS KEEP MY RECEIPT IN CASE A RECALL IS ISSUED LATER (OR SOMEONE IN MY FAMILY DIES BECAUSE OF THIS). *TR

NHTSA ODI 10944275

UNABLE TO TURN STEERING WHEEL. HAPPENED WHEN REVERSING OUT OF PARKING SPACE. NO WARNINGS ISSUED.

NHTSA ODI 10944008

WE DROVE FROM AUSTIN TO FORT WORTH, NO PROBLEM, STOPPED A FEW HOURS AT OUR HOTEL,THEN GOT BACK IN CAR, STARTED IT AND COULD NOT TURN THE WHEEL OR MOVE THE CAR. THANKFULLY WE WERE STATIONARY.

NHTSA ODI 10940098

FEW MONTHS AGO , AS I WAS BACKING UP IN THE DRIVEWAY, THE POWER STEERING ASSIST FAULT LIGHT CAME ON, COULDN'T MOVE. I TURNED ENGINE OFF AND ON LIGHT CLEARED AND WORKING FINE. THIS HAPPENED FEW TIMES PAST 4 MONTHS,. 2 DAYS AGO I WAS BACKING UP LIGHT CAME ON , 46800 MILES . COULDN'T MOVE STEERING LOCKED UP , , TURNING ENGINE ON AND OFF. 2 HOURD LATER SAME THING PANICKED I WAS AT A STORE PARKING LOT.. HAD TO LEAVE IT OVERNIGHT NO WAY TO MOVE. GOT IT TOWED TO CLOSEST FORD. GOT IT CHECKED OUT, AND ITS EPAS REPLACEMENT 1500 WHAT A NICE WAY TO END THE YEAR.

NHTSA ODI 10938891

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 2 MPH AND EXITING THE DRIVEWAY, THE POWER STEERING FAILED AND "POWER STEERING ASSIST FAULT" DISPLAYED ACROSS THE INSTRUMENT PANEL. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 10936219

LOST POWER STEERING WHILE DRIVING. TRACTION CONTROL FAULT AND TERRAIN CONTROL FAULT CAME ON. THE STEERING BOX NOW NEEDS TO BE REPLACED. I HAVE CODES C1B00-62, U2001, U0415, AND THE SAME ISSUE THAT MEETS THE REQUIREMENTS OF RECALL 14S06, BUT MY VIN IS NOT IN THE DATA BASE FOR THIS. THE RECALL SPECIFICALLY CALLS OUT VEHICLES FROM THE CHICAGO PLANT. 11TH LETTER IN MY VIN SHOWS IT CAME FROM THE CHICAGO PLANT. FORD AND THE DEALERSHIP REFUSE TO CONSIDER THIS A RECALL ITEM, I STRONG DISAGREE WITH THEM. *TR

NHTSA ODI 10934842

POWER STEERING GOES OUT WHILE DRIVING. 2013 FORD EXPLORER, 86,000 MILES. MY WIFE WAS DRIVING AROUND A CURVE, GOING ABOUT 45 MILES PER HOUR ON A HIGHWAY, WHEN IT FIRST WENT OUT. THE STEERING WHEEL JERKED ITSELF BACK TO THE CENTER AND MY WIFE HAD TO SLAM ON THE BRAKES AND FORCE THE WHEEL TO STEER SAFELY TO THE SIDE OF THE ROAD. THE SCREEN SHOWS ATC NEEDS TO BE SERVICED. CODES SHOWN ARE : C1B00-STEERING ANGLE SENSOR U0131- LOST COMMUNICATION WITH POWER STEERING MODULE MY VEHICLE IS NOW UNSAFE TO DRIVE. THERE IS A RECALL FOR EARLIER MANUFACTURE DATES CONCERNING WHAT SEEMS TO BE THE SAME ISSUE.

NHTSA ODI 10924963

VEHICLE PARKED OVERNIGHT. STARTED VEHICLE TO LEAVE GARAGE. POWER STEERING ASSIST FAULT CAME ONTO SCREEN. STEERING WHEEL WOULD NOT TURN, LOCKED UP. THIS HAS OCCURRED TWICE IN 3 WEEKS. THIS IS A KNOWN STEERING GEAR PROBLEM.

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POWER STEERING ASSIST NOT WORKING PROPERLY. RECALL DOESNT COVER MY VEHICLE WITH THE EXACT SAME PROBLEM AS THE RECALL VEHICLES.

NHTSA ODI 10923918

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTERNAL COMPONENTS RELATED TO THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 10918567

WHILE DRIVING OUR 2013 EXPLORER ON I 95 WE LOST POWER STEERING, WARNING LIGHT CAME ON AND DRIVING BECAME EXTREMELY DIFFICULT. WE WERE DRIVING THE SPEED LIMIT OF 70 MPH AND REDUCED SPEED. MADE IT HOME, PARKED AND TURNED OFF VEHICLE. RESTARTED VEHICLE AND HAD TOTAL LOSS OF STEERING. STEERING WHEEL LOCKED COMPLETELY. VEHICLE WAS TOWED TO DEALERSHIP WHERE PURCHASED. STEERING GEAR ASSEMBLY HAD TO BE REPLACED DUE TO POWER STEERING GEAR HAS INTERNAL FAULT. WE HAVE BEEN TOLD OUR VEHICLE VIN # IS NOT CURRENTLY ON THE RECALL LIST.

NHTSA ODI 10907354

POWER STEERING WENT OUT, UNABLE TO DRIVE VEHICLE ANYWHERE. VERY DANGEROUS, COULD HAVE CAUSED A WRECK.

NHTSA ODI 10905944

CHECK ENGINE LIGHT CAME ON AND I LOST ALL POWER STEERING ON THE CAR. WAS ABLE TO PULL OVER. RESTARTED THE CAR AND POWER STEERING CAME BACK.

NHTSA ODI 10905177

THE POWER STEERING ASSIST HAS DEFAULTED NUMEROUS TIMES AND LOCKED MY STEERING WHEEL UP. TURNING THE CAR OFF AND BACK ON HAS RESOLVED THE MATTER FOR NOW, BUT I AM AFRAID IT WILL LOCK UP WHILE DRIVING AT A HIGHER RATE OF SPEED. THE SERVICE ADVANCE TRAC WARNING HAS ALSO COME UP A COUPLE OF TIMES. ALL 4 OF THE STEERING DEFECTS HAVE OCCURRED BETWEEN THE DATES OF SEPTEMBER 1ST AND SEPTEMBER 5TH, 2016.

NHTSA ODI 10904600

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE POWER STEERING SEIZED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,365. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10904215

THE SERVICE POWER STEERING WARNING APPEARED ON THE DASHBOARD WHILE TOWING A CAMPER AT 65MPH ON THE NYS THRUWAY I PULLED INTO A SERVICE AREA SHUT OFF THE CAR AND CALLED THE FORD DEALERSHIP SERVICE DEPT. WHERE I BOUGHT THE CAR THE SERVICE REP TOLD ME THAT THE VEHICLE WAS NOT SAFE TO DRIVE HE ASKED ME TO START THE CAR AND SEE IF THE POWER STEERING STILL WORKED I DID IT AND THE POWER STEERING DID NOT WORK THE REPAIR WAS DONE AT NO CHARGE UNDER MY WARRANTY WITH NO EXPLANATION AS TO WHY IT HAPPENED

NHTSA ODI 10898580

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A BOLT LOCATED IN THE STEERING WHEEL FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,688. UPDATED 09/30/16*LJ UPDATED 10/04/16.*JB

NHTSA ODI 10897570

STEERING FAILS ON THE HIGHWAY. THE SERVICE POWER ASSIST AND SERVICE ADVANCE TRAC WARNINGS COME ON. THE VEHICLE LOOSES POWER STEERING ASSIST AND IT WILL NOT RESET BY TURNING THE VEHICLE OFF. THE BLINKERS WILL ALSO NOT WORK WHEN THIS ERROR HAPPENS. IT HAS ALREADY BEEN TO THE DEALER TO BE "REPROGRAMMED" BUT THAT FIX ONLY LASTED 1 1/2 DAYS. VEHICLE IS NOW UNDRIVABLE WITHOUT REPLACING THE UNIT, WHICH IS UNDER RECALL FOR 1.5 MILLION OTHER FORD VEHICLES.

NHTSA ODI 10894714

LOSS OF POWER STEERING WHILE DRIVING.

NHTSA ODI 10892405

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING BECAME VERY DIFFICULT TO CONTROL. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE STEERING RESUMED NORMAL OPERATION. THE DEALER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WOULD VIBRATE AND THE AMBIENT LIGHTING WOULD DEFAULT TO WHITE ON THE INSTRUMENT PANEL, WHICH HINDERED THE CONTACT'S VISIBILITY OF ALL THE GAUGES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 10887864

THE ELECTRIC POWER STEERING QUIT WORKING ON MY CAR. THERE WAS A RECALL FOR MY CAR'S YEAR MODEL FOR THIS ISSUE, HOWEVER, FORD SAID IT DOES NOT COVER THE MONTH MY CAR WAS MANUFACTURED. I HAVE TAKEN MY CAR TO A FORD DEALERSHIP WHO TOLD ME THEY VERIFIED THAT IT WAS THE EXACT SAME PROBLEM THAT THE RECALLED VEHICLES HAD. I THEN OPENED UP A CASE NUMBER WITH FORD AND AFTER A MONTH OF WAITING THEY SAID THEY WOULD NOT BE COVERING THIS DEFECT. THE CAR IS EXTREMELY HARD TO STEER AND SOMETIMES NEAR IMPOSSIBLE. I FEEL THIS IS A SAFETY CONCERN THAT SHOULD BE TAKEN SERIOUSLY. HOWEVER, FORD DOES NOT SEEM TO CARE.

NHTSA ODI 10886177

36,000 MILES ON MY 2013 FORD EXPLORER. STARTED UP MY CAR AND WENT TO BACK UP AND I HAD NO POWER STEERING. MY CAR WAS BUILT AFTER THE CUT OFF OF THE RE-CALL AND WILL BE HAVING IT LOOKED AT AND FIXED ON MONDAY. FORD NEEDS TO EXTEND THE RE-CALL TO LATER MODELS AS THIS PROBLEM IS EFFECTING A LOT MORE FORDS THEN THEY THOUGHT. THIS IS OUT RIGHT WRONG OF FORD.

NHTSA ODI 10883500

VEHICLE WAS PARKED AND WHEN I STARTED TO BACK UP THE MESSAGE CENTER DISPLAYED AND FLASHED POWER ASSIST AND THE STEERING WAS DIFFICULT TO TURN. I PULLED FORWARD INTO THE PARKING SPACE, SHUT THE CAR OFF AND RESTARTED THE VEHICLE. AT THIS POINT THE POWER STEERING RETUNED AND I DROVE IT TO THE DEALERSHIP. FORD HAS A RECALL FOR SIMILAR 2011-2013 EXPLORERS BUT THE VIN CODE SERIES ON MY EXPLORER DOES NOT FALL UNDER THE CURRENT RECALL WHICH IS #14S06. I HAVE ATTACHED A SERVICE INVOICE OF THE REPAIRS DONE WHICH ARE THE EXACT REPAIRS THE RECALL #14S06 CALLS FOR.

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