What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to turn at slow speeds, the steering wheel was very difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 120,000.

NHTSA ODI 11464163

Was driving and trac control plus power steering assist came on and I lost all power steering while traveling at 70mph. Turn signals would not stay on and this almost caused me to wreck. Very unsafe.

NHTSA ODI 11463824

The contact owns a 2013 Ford Explorer. The contact stated while driving 50-55 MPH, the steering wheel became firm and was difficult to turn. There was no warning light illuminated. The contact stated that the failure only occurred while slowing down. The steering power functionality would return while accelerating. The vehicle was not taken to be diagnosed or repaired. The contact stated that she contacted the dealer however, they were not able to assist. The manufacturer had not been notified of the failure. The failure mileage was 115,496.

NHTSA ODI 11463943

The contact owns a 2013 Ford Explorer. The contact stated while driving 50-55 MPH the steering wheel became firm and was difficult to turn. There was no warning light illuminated. While slowing down and attempting to pull over, the vehicle regained power steering functionality. The vehicle was not taken to be diagnosed or repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 106,000.

NHTSA ODI 11463224

Unknown, heater started blowing cold air, and realized was low on coolant. Filled up coolant but noticed was leaking coolant when came home from work and parked car. Cannot locate leak as of yet but seems to be leaking from water pump as it is not a hose issue that I can feel or see. From research, it seems like Ford has had several complaints and failures with the water pump but no recall. If this part is continuing to fail, why has it not been recalled? This presents danger to the engine, car, and families in it. The pump is also located inside the engine making repairs with labor come around 2-4K. This should be covered by Ford due to failure rates reported and poor design choices made by Ford.

NHTSA ODI 11463138

I have been going through multiple sites trying to figure out what is going on with my car. I have only had my vehicle for less than a year and I barely even gotten to drive it. I'm now realizing every recall on the vehicle which there was like 13 has not been repaired. And I also have 4 different numbers for the odometer when I when I bought the vehicle at a 177000 but everything is reading at a 169000. I also purchased the vehicle in June not July like the title says. Also one of the titles said plate's not allowed. When I looked it up I believe this is a fleet vehicle and it does not say that anywhere on my title or in my paperwork. It did come from Canada. Is there any way you could possibly help me out with any of this? Also I had broken fuses and missing fuses. I had the 4 dealership look at it and a mechanic look at it and they both told me it looked like someone messed around with the wiring in my car.

NHTSA ODI 11462712

The contact owns a 2013 Ford Explorer. The contact stated when the vehicle was taken to the local dealer to be inspected for a vibration and unknown noises, the check engine warning light illuminated. The vehicle was repaired for the check engine fault. The contact also stated while driving approximately 25 MPH and making a left turn and occasionally while reversing the vehicle, the vehicle would vibrate abnormally. The contact related the failure to the suspension. The manufacturer was notified of the failure. The approximate failure mileage was 163,000.

NHTSA ODI 11462775

I was driving down the road and my engine overheat alarm light went off. Tried replacing the thermostat and this did not help the situation. Then noticed coolant fluid leaking. Tried replacing the coolant fluid and it was coming out as fast as I was putting it in. My safety was put at risk due to this occuring while I was driving down the road with no warning. I carry my children in the car. I was able to slowly get my car back to my house and I had a mechanic come out and take a look and was told it was my water pump that had failed.

NHTSA ODI 11462442

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle lost power steering assist while turning to the left. There was no warning light illuminated. The vehicle was taken to the local dealer and diagnosed with a faulty power steering assist system. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number 14V286000 (Steering). The approximate failure mileage was 116,000.

NHTSA ODI 11462084

Steering failed completely. Unable to turn wheel at all. Thankfully I was stopped in my driveway this time, but unable to turn vehicle at all. It is being taken to Ford Dealership tomorrow. Problem has been reported to dealership, but not inspected yet.

NHTSA ODI 11461770

The contact owns a 2013 Ford explore. The contact stated while driving 65 MPH the vehicle engine stop warning lights turned on. The engine started overheating and the contact pulled over and added water. The contact drove the vehicle to the dealer. The vehicle was not repaired. The manufacture was notified. The failure mileage was 72,000

NHTSA ODI 11461676

The contact owns a 2013 Ford Explorer. The contact stated that the electronic power steering assist message was displayed. The contact restarted the vehicle for the vehicle to return to normal operation. The contact stated on several occasions the contact drove the vehicle without power steering assist. The local dealer was contacted however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 120,000.

NHTSA ODI 11461498

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and the dealer had rescheduled the appointment twice. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11461231

The contact owns a 2013 Ford Explorer. The contact stated that while operating the vehicle, the check engine warning light would remain illuminated and the vehicle would sputter and fail to properly accelerate while depressing the accelerator pedal. The vehicle was taken to an independent mechanic who diagnosed that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 150,000.

NHTSA ODI 11460498

Power steering failing. When turning makes loud grinding noise and gets stuck in one position and has to be jerked back to get out of a turn.

NHTSA ODI 11460369

The contact owns a 2013 Ford Explorer. The contact stated while reversing, the rearview camera turned blank. The contact stated that a message to Contact Dealer was illuminated. The contact stated that the failure had been reoccurring intermittently. The dealer was notified of the failure and informed the contact of an unknown recall associated to the failure; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 85,000.

NHTSA ODI 11459088

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 15 MPH and making a turn, the steering became difficult to maneuver. There were no warning lights illuminated on the instrument panel. The vehicle was diagnosed at a local dealer as a beginning stage of power steering failure. The contact believed that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 153,000. Consumer stated Ford Motor Company will not assist in fixing this issue under this recall, despite their own dealership telling them this issue is affecting the consumer's vehicle. Consumer's power steering is almost non existent at times.

NHTSA ODI 11458795

The contact owns a 2013 Ford Explorer. The contact stated while reversing out the driveway at 5 MPH, the power steering rack light illuminated on the instrument panel. The contact continued to drive; however, while turning the steering wheel, the steering wheel seized and the contact slammed on the brake pedal to stop the vehicle. The vehicle was taken to a local mechanic and diagnosed with rack and pinion bracket failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 147,000.

NHTSA ODI 11458297

Lost power steering and have code U3000-96

NHTSA ODI 11458220

This vehicle should be part of the Ford campaign 14S06 or 15N01. The power rack and pinion has frozen and made the vehicle undrivable. The vehicle has a build date of 3/12 and the campaign lists the affected vehicles from 2011 through February 28th 2012. Ford has denied multiple attempts to get this repaired and they say the build date excludes this vehicle. We are talking about literally days apart to make it eligible. We replaced the power rack and pinion at our expense approximately 2 years ago and the same problem has reoccurred. This vehicle is unsafe to drive and we can not get it repaired outside of the Ford dealerships as the electronic power steering control module has to be re-set by Ford after a replacement. The warning message is on in red on the instrument cluster message center and the warning chime is sounding.

NHTSA ODI 11458066

The contact owns a 2013 Ford Explorer. The contact stated that the steering became inoperable. The power steering assist failure message was displayed. The vehicle was taken to the local dealer where it was diagnosed that the steering system needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not contacted. The approximate failure mileage was 146,000.

NHTSA ODI 11457876

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an unknown speed, the vehicle lost motive power. The contact stated that she was able to coast safely off the road and assess the vehicle. The contact stated that there was water on the ground as well as leaking from her vehicle. The vehicle was towed to an independent mechanic and remained with the independent mechanic. The contact was informed that the water pump failed and caused the engine to fail to operate as needed. The dealer and manufacturer were notified of the failure but offered no assistance. The approximate failure mileage was 127,000.

NHTSA ODI 11457098

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the high engine temperature warning light illuminated. The contact pulled over to inspect the vehicle and became aware that all the coolant had leaked out of the radiator. The vehicle was towed to an independent mechanic to be diagnosed and the contact was informed that the water pump needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The approximate failure mileage was 130,000.

NHTSA ODI 11457147

The contact owns a 2013 Ford Explorer. The contact stated while his wife was driving approximately 45 MPH, the steering wheel seized. The contact stated no warning light was illuminated. The contact stated that the failure occurred mostly in cold weather. The driver took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The contact took the vehicle to an independent mechanic who associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 105,000.

NHTSA ODI 11456761

The contact owns a 2013 Ford Explorer. The contact stated while reversing out of the driveway, the steering wheel was firm and difficult to turn. The power steering assist warning light illuminated the following day. The vehicle was taken to the local dealer and diagnosed with power steering assist failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 103,000.

NHTSA ODI 11455480