What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

POWER STEERING TURNED OFF WHILE DRIVING DOWN THE ROAD! AND THEN THE WHOLE CAR DIED

NHTSA ODI 11172534

STARTED TO MAKE A WEIRD NOISE WHILE TURNING/STEERING, THEN STARTED TO FEEL TIGHT OR JERK WHEN TRYING TO STEER, ESPECIALLY AT LOWER SPEEDS. BROUGHT TO FORD AND WAS TOLD THE STEERING RACK NEEDS TO BE REPLACED, AND OF COURSE EXTENDED WARRANTY WILL NOT COVER IT. IT WOULD BE AROUND $2,000 TO REPLACE. RESEARCHED THAT A LOT OF EXPLORERS HAVE THIS SAME PROBLEM BUT ONLY A CERTAIN AMOUNT MADE THE RECALL LIST. WILL NOT DRIVE UNTIL CAN AFFORD TO FIX BECAUSE IT FEELS UNSAFE ESPECIALLY WHEN THERE ARE CHILDREN IN THE VEHICLE.

NHTSA ODI 11172123

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL COULD NOT BE TURNED IN EITHER DIRECTION. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.

NHTSA ODI 11171896

WHILE DRIVING ON US HIGHWAY 190 EAST, I LOST FULL CONTROL OF MY STEERING WITHOUT ANY WARNINGS (LOST OF POWER STEERING). I WAS ABLE TO MAINTAIN PROPER CONTROL OF THE VEHICLE, SINCE I WAS OPERATING THE VEHICLE AT LOW SPEED (35MPH) AS I WAS SLOWING TO MAKE RIGHT TURN OFF OF HIGHWAY ONTO A PARISH ROADWAY WHEN THE STEERING HAD FAILED.

NHTSA ODI 11171924

THE VEHICLE STEERING ASSIST IS NOT FUNCTIONING. CAN'T DRIVE THE VEHICLE DUE TO NO POWER STEERING. UNSAFE TO DRIVE.

NHTSA ODI 11171478

ELECTRONIC POWER STEERING ASSIST FAILED. CAUTION LIGHTS CAME ON 2 MILES FROM THE HOUSE. AFTER PARKING THE SYSTEM FAILED COMPLETELY.

NHTSA ODI 11171163

LIKE RECALL NUMBER 14S06, MY EXPLORERS POWER STEERING ASSIST IS INTERMITTENT AND WILL SOMETIMES WILL NOT WORK AT ALL. I'VE CHECKED WITH A LOCAL DEALER AND THEY SAY THAT IT IS NOT A RECALL UNDER OUR VIN. THIS VEHICLE LOST POWER STEERING WHILE MY WIFE WAS DRIVING WITH BOTH OF OUR YOUNG CHILDREN IN THE CAR.

NHTSA ODI 11171082

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE FOR IT TO OPERATE NORMALLY. THE FAILURE RECURRED WHILE THE TRAC CONTROL MALFUNCTION WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO PREMIER FORD INC (5001 GLENWOOD RD, BROOKLYN, NY 11234, (888) 381-4515) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND THE RACK AND PINION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

NHTSA ODI 11170508

TOTAL LOSS OF POWER STEERING WHILE DRIVING. THE STEERING IS MAKING A WHINING AND GRINDING NOISE.

NHTSA ODI 11169942

I AM EXPERIENCING LACK OF POWER STEERING ESPECIALLY AT LOWER SPEEDS AND CANNOT CONTROL MY STEERING. I NOTICED THERE WAS A RECALL FOR THIS ISSUES BUT MY VIN NO. IS NOT ASSOCIATED WITH IT SO I AM BEING REFUSED HELP.

NHTSA ODI 11166190

WAS DRIVING THE VEHICLE WHEN POWER STEERING WAS LOST. CAUSED A SHARP PULL TO THE RIGHT, AND NEARLY CRASHED, I WAS GOING SLOW ENOUGH I HAD TIME TO STOP BEFORE IMPACT. SEVERAL WARNINGS CAME IN THE SCREEN SUCH AS POWER STEERING ASSIST FAULT.

NHTSA ODI 11166150

SUDDEN POWER STEERING LOSS WHILE IN MOTION ON A CITY STREET. NEED TO REPLACE THE RACK.

NHTSA ODI 11165356

WHILE DRIVING MY VEHICLE AT A SLOW SPEED MY STEERING WHEEL LOCKED UP.

NHTSA ODI 11165182

VEHICLE WAS STATIONARY. POWER WASH TURNED ON AND VEHICLE WAS PUT IN REVERSE. THERE WAS A SUDDEN COMPLETE LOSS OF POWER STEERING AND A MESSAGE APPEARED SAYING POWER STEERING ISSUE. CAR HAD TO BE TOWED INTO THE DEALER BECAUSE I WAS UNABLE TO DRIVE IT. I HAVE BEEN TOLD THE CAR NEEDS A NEW POWER STEERING RACK. THERE IS A POWER STEERING RACK RECALL #14V286000 BUT I AM TOLD THAT EVEN THOUGH THAT IS FOR VEHICLES BETWEEN 2011-2013, MY VIN IS NOT INCLUDED. THIS IS A SCARY ISSUE SINCE WE TRAVELLED OVER 9 1/2 HOURS THE DAY BEFORE, ON MAJOR HIGHWAYS AT AN AVERAGE SPEED OF 65-70-MPH. THANKFULLY, THIS DID NOT OCCUR UNTIL THE NEXT DAY, WHEN WE WENT TO START OUT AND HAD NOT EVEN BACKED UP OUT OF OUR SPOT YET.

NHTSA ODI 11165704

ELECTRONIC STEERING LOCKS UP WHILE DRIVING. VERY DANGEROUS. I BELIEVE THE DATES OF THE 14V286 CAMPAIGN GO BEYOND 02/28/2012 DATE OF MANUFACTURE AT THE CHICAGO ASSEMBLY PLAN. I CALLED FORD, AND THEY SAID THERE WAS NEVER A RECALL FOR MY VEHICLE'S STEERING. MY PROBLEMS MATCH EVERY PROBLEM I SAW OTHERS REPORTING ONLINE. I BELIEVE THAT FORD IS ATTEMPTING TO LIMIT THE DATES OF THE ISSUE. BECAUSE MY STEERING IS LOCKING UP AND ACTS TIGHT WHILE DRIVING AND EVEN WHEN STATIONARY, I BELIEVE THIS IS A MAJOR CONCERN AND REPLACEMENT OF THE STEERING UNIT SHOULD BE COVERED. THE FORD RECALL WAS 14S06. TO REITERATE, WHEN IN MOTION, THE STEERING IS TIGHT AND FEELS LIKE IT IS LOCKING UP. IT TAKES FORCE TO SET FREE. I FEEL LIKE I COULD DIE ON THE ROADS. FORD WILL NOT HELP.

NHTSA ODI 11164562

WHILE TRAVELING ON THE INTERSTATE MY VEHICLE SWAYED INTO ANOTHER LANE INVOLUNTARLY. I WENT INTO THE DEALERSHIP AND I WAS INITIALLY TOLD MY ALIGNMENT WAS DUE. I EXPLAINED THE ISSUE AND ASKED IF IT WAS THOROUGHLY CHECKED. I WAS TOLD YES. I LEFT THE DEALERSHIP ONLY TO HAVE MY VEHICLE ALMOST FLIP OVER WHILE TURNING. I WENT BACK IN AND AFTER CHECKING I AM TOLD THE STEERING GEAR FAILED.

NHTSA ODI 11162899

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING, THE CONTACT HEARD AN ABNORMALLY LOUD GRINDING NOISE COMING FROM THE STEERING WHEEL AREA. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT AND REQUIRED EXCESSIVE FORCE TO TURN LEFT AND RIGHT. SUNSET FORD (11700 GRAVOIS RD, ST. LOUIS, MO 63127, (314) 843-4431) WAS NOTIFIED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE12017 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), ALTHOUGH THE FAILURE WAS THE SAME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

NHTSA ODI 11162319

LOSS OF POWER STEERING AT LOWER SPEEDS, REQUIRES ME TO WORK HARDER TO TURN THE VEHICLE.

NHTSA ODI 11161874

WHILE DRIVING STEERING BECAME DIFFICULT AND MADE NOISE WHILE TURNING THE STEERING WHEEL AT 30 MPH.

NHTSA ODI 11161702

MY EXPLORER LIMITED 2013 HAS THE POWER STEERING SYSTEM DAMAGED, LOCKED AND I ALMOST HAD A HORRIBLE ACCIDENT WHEN IT LOCKED WHILE DRIVING. I LEARNED ABOUT A RECALL FOR THIS KNOWN ISSUE, HAD A CHAT SESSION A COUPLE OF DAYS AGO AND WAS INFORMED THAT MY VEHICLE DID NOT FALL INTO THE RECALL DATES RANGE FOR BARELY 6 MONTHS. I CONTACTED FORD AGAIN FOR RECONSIDERATION? IT IS EVIDENT THAT MY PROBLEM IS DUE TO A DEFECTIVE PART EXACTLY THE SAME AS THE ONE COVERED BY THE RECALL. I HAD READ A LOT OF INFORMATION ON LINE AND THE PROBLEM DESCRIBED IS IDENTICAL TO MINE. NO DOUBT THAT MY CAR WAS EQUIPPED WITH THE SAME DEFECTIVE PART EVEN THOUGH IT IS NOT COVERED BY THE RECALL DATES.

NHTSA ODI 11156107

THE VEHICLE LOST POWER STEERING. LOCAL REPAIR SHOP INDICATED THAT THE ELECTRICAL POWER STEERING SYSTEM FAILED AND NEEDS TO BE REPLACED.

NHTSA ODI 11155902

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 15 MPH IN A PARKING GARAGE, THE STEERING LOST POWER AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TURNED OFF AND THE POWER STEERING RESUMED ONCE IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO RAY PEARMAN LINCOLN (256- 536-7451 (LOCATED AT 2501 BOB WALLACE AVE SW, HUNTSVILLE, AL 35805) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.

NHTSA ODI 11155682

FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2011-2013 FORD EXPLORER VEHICLES MANUFACTURED MAY 17, 2010, THROUGH FEBRUARY 28, 2012. THE AFFECTED VEHICLES MAY EXPERIENCE AN INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR, WHICH CAN CAUSE A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST. UNFORTUNATELY MY CAR IS NOT INCLUDED IN THIS TIMEFRAME BUT I AM CURRENTLY HAVING THIS ISSUE AND HAVE READ MANY OTHER FORD DRIVERS HAVE HAD THE SAME ISSUE BUT FORD DENIES TO FIX VIA RECALL. CAN YOU PLEASE INVESTIGATE AND EXTEND THE RECALL TO OTHER 2013 VEHICLES AS I OWN ONE AND THEY ARE DENYING ME TO FIX MY VEHICLE AND I AM SCARED TO DRIVE AND GET INTO A CAR ACCIDENT.

NHTSA ODI 11154693

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE POWER STEERING MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (LINDSAY FORD, 11250 VEIRS MILL RD, SILVER SPRING, MD) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000. *TT*JB

NHTSA ODI 11154420

LOSS OF POWER STEERING ASSIST. STEERING WHEEL LOCKS UP WHILE DRIVING AND MAKING A TURN OFF THE HIGHWAY AND TURNING OUT OF PARKING LOTS. MAKING THIS AN EXTREMELY DANGEROUS SITUATION, NOT ONLY FOR ME BUT OTHER DRIVERS AROUND ME

NHTSA ODI 11151495