What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

The contact owns a 2013 Ford Explorer. The contact stated that there was a loud squeaking sound coming from the front end of the vehicle. The contact then became aware that there was coolant leaking from the vehicle. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The vehicle had not been repaired. The contact called the dealer and was informed that the failure was a known issue. The contact was referred to NHTSA Hotline to file a complaint. The manufacturer was not made aware of the failure. The approximate failure mileage was 165,000.

NHTSA ODI 11547075

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the power steering failed, and the steering wheel became difficult to turn in either direction. During the failure the messages "Power Steering Failure" and "Stabili-trak" were displayed. The vehicle was taken to the local mechanic who diagnosed that the battery cable was faulty and needed to be replaced. The battery cable was replaced, and the vehicle was repaired but the failure reoccurred. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 130,000.

NHTSA ODI 11546778

The contact owns a 2013 Ford Explorer. The contact stated while driving 45 MPH, the steering wheel became firm. Several unknown warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the steering gear had failed and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000. The VIN was not available.

NHTSA ODI 11546803

Noise in the rear suspension

NHTSA ODI 11546710

the car keep saying power steering assist this is the second time the steering gear went out

NHTSA ODI 11546335

The contact owns a 2013 Ford Explorer. The contact stated while driving 40 MPH, the steering wheel seized inadvertently. The contact pulled over to the side of the road. The power steering assist warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall due to the manufactured date. The failure mileage was approximately 145,000.

NHTSA ODI 11546472

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the front end of the vehicle made an abnormally loud grinding sound while turning the steering wheel. Additionally, the contact stated that the failure recurred while driving 25 MPH, and the steering wheel seized. There was no warning light illuminated. The contact was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the steering rack and pinion had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall related to the failure. The dealer referred the contact to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 138,549.

NHTSA ODI 11545368

The contact owns a 2013 Ford Explorer. The contact stated while shifting in reverse, the rear-view camera intermittently displayed a distorted or blank image. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the camera wiring harness was rusted. The contact was informed that the vehicle was included in an undisclosed recall and advised to take the vehicle to the dealer for assistance. The contact stated that she notified the dealer and was informed that the VIN was not included in a recall. The contact was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 120,000.

NHTSA ODI 11545472

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 60 MPH, the engine overheated warning light was illuminated. The vehicle also started sputtering. The contact pulled over to the side of the road and waited approximately 10 minutes before restarting the vehicle. The contact drove the vehicle to a nearby certified mechanic who diagnosed that the water pump had failed and needed to be replaced. The vehicle had been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 79,000. The contact is requesting to be reimbursed for the water pump repair for the vehicle.

NHTSA ODI 11545164

The contact's daughter owns a 2013 Ford Explorer. The contact stated that on several occasions when the vehicle was started, the steering seized. The steering control warning light was illuminated. The vehicle was diagnosed that the electric steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,580.

NHTSA ODI 11544686

Faulty water pump causing coolant loss and engine shutting off in traffic!

NHTSA ODI 11544439

CURRENT CONDITION The rearview camera do not display an image when driver put it in reverse.

NHTSA ODI 11544292

My water pump started leaking coolant. My reservoir leaks out from night until morning being parked. Engine has always been maintained and it seems to be a faulty part. I saw where Ford had to replace a big number of faulty water pumps by recall and lawsuits. Mine never has been took in for a recall. Please help with this or do you think I need to call my attorney?

NHTSA ODI 11543330

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 MPH, the contact loss control of the steering wheel and the vehicle drove off the road. The contact drove onto the curb where the vehicle come to a complete stop. The contact shut off the vehicle and had the vehicle towed to the dealer. The dealer stated that the rack and pinion and the bushing on the steering gear needed to be replaced. The vehicle was repaired. On another occasion while starting the vehicle, the contact smelled an abnormal gasoline odor inside the vehicle. The contact examined the vehicle and noticed a fuel leak. The vehicle was taken to the dealer and stated that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the VIN was not under recall. The approximate failure mileage was 120,000.

NHTSA ODI 11543125

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was shifted into reverse(R), and driving at approximately 2 MPH, the rear-view camera image failed to remain operational. The contact stated that the "Rear-view camera Unavailable - See Dealer" and a yellow triangle with an exclamation point was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the backup camera needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V575000 (Visibility). The failure mileage was 70,693.

NHTSA ODI 11543161

The rear camera intermittently goes black and there is nothing on the screen except an error warning. We have experienced this problem for a couple years however it is becoming more frequent.

NHTSA ODI 11543223

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 MPH, the driver's side windshield trim panel detached from the vehicle and struck a vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The vehicle was not repaired. The failure mileage was approximately 187,000.

NHTSA ODI 11542108

The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the backup camera display screen turned black and there was no image displayed. The contact stated that the failure caused a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 141,000.

NHTSA ODI 11542135

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds and making a left or right turn, the steering wheel became stiff. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 87,000.

NHTSA ODI 11541232

The contact owns a 2013 Ford Explorer. The contact stated while driving 75 MPH, the "Traction Control Failure" and "Power Steering Failure" messages displayed and the steering wheel became firm, almost causing a crash. The contact was able to pull over on the side of the road and shut off the vehicle. The contact restarted the vehicle, but the failure persisted. The vehicle was towed to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in the recall and referred the contact to the NHTSA Hotline. The failure mileage was 146,000.

NHTSA ODI 11541300

The contact's father-in-law owns a 2013 Ford Explorer. The contact's father-in-law received notification of NHTSA Campaign Number: 20V675000 (Suspension). The contact stated that while her father-in-law was driving at an undisclosed speed, the rear end of the vehicle was sliding. The vehicle was towed to the dealer, where it was diagnosed that the rear toe link was fractured, the rear wheel knuckles were seized, and the rear passenger's side wheel bearing was loose; however, the dealer declined to perform the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to tow the vehicle to another dealer and file a complaint with the NHTSA Hotline. The failure mileage was approximately 160,000.

NHTSA ODI 11540574

The contact owns a 2013 Ford Explorer. The contact stated while driving 65 MPH, the message stating that the engine was overheating was displayed. The contact was able to pull over on the side of the road, where the vehicle shutoff. The contact was able to restart the vehicle, but had the vehicle was towed to an independent mechanic. The vehicle was diagnosed, and the contact was informed that the water pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 170,000.

NHTSA ODI 11540034

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the "Service Power Steering" message displayed. The vehicle was towed to an independent mechanic, who diagnosed that the power steering control module needed to be reprogrammed and referred the contact to the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 160,994.

NHTSA ODI 11539736

The whole Front control interface module has gone out along with some functions of the APM. Just stopped all of a sudden. Turned key on and nothing worked. The airbag light has come on saying solid color. The rear tailgate will not open with the electronic power buttons. This all went out at one time. Is confirmed to be the FCIM and AMP. Is a safety hazard due to airbags, not known if will work and the inability to open rear tailgate. Other failures are climate control. Is stuck on high heat defrost in middle of Wisconsin summer, but not a real safety issue but very inconvenient.

NHTSA ODI 11539785

We have a 2013 Ford Explorer with around 90,000 miles that we bought from my father in law for our 16 year old. He was driving home from a friends when he lost power steering. There are three alerts that came up the first was Service Power steering, in addition to: Service Advance Trac and Terrain Managment System. First I want to note there was no warning, thankfully my son was on a side road and not going down the highway at 55! Second I checked recalls because I thought maybe my father in law missed something and noticed that there were plenty of 2013 vehicles recalled for this reason but only 1/2 of them! I now see the other 1/2 of the 2013 Ford Explorers on this Forum having the same issues. Why isn't Ford doing the right thing and fixing these? This fix is going to cost us more than we want to pay for my 16 year old vehicle especially after just buying it. We thought a 2013 FORD with no rust and some what low mileage would last him through High School. Can you please tell me if FORD is looking into any type of compensation for this? Please review these complaints it's sad to think this many people are having the same issue FORD acknowledged with the other 1/2 of the 2013 FORD Explorers.

NHTSA ODI 11538887