What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

PAINT BUBBLES ON HOOD INSIDE AND OUT WITH CORROSION, 2) POWER STEERING FAILING, RECALL FOR ISSUE IN EFFECT, BUT, NOT MINE HAVE TO PAY $2000 FOR REPAIRS, UNABLE TO STEER WHILE DRIVING LOW SPEED

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THE PAINT IS BUBBLING AND FLAKING OFF THE EDGE OF THE HOOD. FORD REFUSED TO ASSIST.

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PAINT CORROSION/BUBBLING ON EDGE OF ALUMINUM HOOD. FORD WILL NOT HONOR THE WARRANTY. COST TO FIX ISSUE IS APPROXIMATELY $500-$750. CLEARLY A MANUFACTURING ISSUE DURING PAINT PROCESS WITH THOUSANDS OF COMPLAINTS.

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WHILE I WAS DRIVING ON THE HIGHWAY DOING 65MPH, THE MOLDINGS BOTH LEFT AND RIGHT THAT ARE ATTACHED TO THE FRONT WINDSHIELD FLEW OFF AND COULD HAVE CAUSED AN ACCIDENT OR SOMETHING MORE SERIOUS. NOW I AM LEFT WITH ALL THE NUTS AND BOLTS EXPOSED AND FORD WILL NOT COVER, INSTEAD THEY WANT ME TO PAY $500 TO FIX IT. I JUST PURCHASED THIS VEHICLE 6 MONTHS AGO AND HAVE READ ONLINE OF THIS SAME THING HAPPENING TO MANY OTHERS WHO WERE TOLD THEY WOULD HAVE TO PAY AS WELL. FORD IS LUCKY NO ONE WAS SERIOUSLY HURT, I WANT THIS INVESTIGATED SO NO FUTURE ACCIDENTS HAPPEN .

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I WAS WASHING MY CAR THIS WEEKEND AND NOTICED BUBBLES UNDER THE PAINT ON THE EDGE OF MY 2013 FORD EXPLORER HOOD. I IMMEDIATELY THOUGHT IT WAS RUST AND WENT STRAIGHT TO THE DEALER. ONCE AT THE BODY SHOP THEY TOLD ME THEY HAVE SEEN MANY FORDS WITH ALUMINUM HOODS WITH THE SAME PROBLEM BUT THEY COULD NOT HELP ME CAUSE I WAS OVER 36K MILES. APPARENTLY THIS PROBLEM GOES BACK TO 2007. I COULD NOT BELIEVE FORD HAD THE AUDACITY TO KNOWINGLY PRACTICE A MANUFACTURING PROCESS THAT HAD UNDESIRABLE RESULTS. I CALLED FORD AND THEY CLAIMED THEY COULD NOT HELP ME. TO MAKE IT WORSE, THEY CLAIM IT WAS NOT A KNOWN ISSUE, HENCE NO RECALL. WAITING TO HEAR FROM A SUPERVISOR, BUT NOW I KNOW I WILL NOT GET A FAVORABLE RESPONSE UNTIL WE RECEIVE RESULTS OF CLASS ACTION LAWSUIT IN NJ. BTW, MY ONE DEALER CLAIMS A CONSIDERABLE LARGER AMOUNT OF REPAIRS THAN COMPLAINTS YOU SEE HERE.

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DRIVER'S DOOR LATCH WILL NOT MOVE. DOOR WILL NOT CLOSE. DOOR AJAR LIGHT STAYS ON.

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PAINT ON HOOD HAS CORRODED CAUSING THE PAINT TO PEEL OFF. IT IS HAPPENING ALL ALONG BOTTOM EDGE OF HOOD. CAR HAS BEEN GARAGE KEPT.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE INTERIOR DOOR HANDLE IN THE REAR OF THE VEHICLE FRACTURED. THE CONTACT STATED THAT THE DOOR WAS NOT ABLE TO BE OPENED FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V171000 (STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

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PAINT IS BUBBLING UP ON THE HOOD OF THE CAR. CALLED FORD AND THEY SAY ITS OUT OF WARRANTY SORRY. THE CAR IS ONLY 2 YEARS OLD THIS SHOULD NOT BE HAPPENING TO A 40,00 DOLLAR CAR.

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CORROSION (OXIDATION) ON THE HOOD OF THE VEHICLE. NOT NECESSARILY A SAFETY CONCERN BUT A CONCERN NON THE LESS. I ENTERED, THROUGH MY LOCAL FORD DEALER, A PRIOR APPROVAL CLAIM FOR THE DAMAGE AND WAS TURNED DOWN, FORD SAYS THEY DON'T WARRANTY RUST CLAIMS UNLESS THE PART HAS RUSTED THROUGH. SEARCHING ON GOOGLE, "FORD HOOD RUSTING", I SEE THAT THIS IS A NATIONAL PROBLEM AND THAT FORD IS WELL AWARE OF THE ISSUE, YET THEY CONTINUE TO DENY CLAIMS.

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FOR THE PAST 2 MONTHS THE DRIVERS DOOR IS SAYING IT IS OPEN WHEN IT IS SHUT. THE DOME LIGHTS STAY ON WHICH MAKES IT HARD TO SEE AT NIGHT. THE DOORS WILL ALSO NOT LOCK. THAT IS VERY UNSAFE IF YOU HAVE CHILDREN IN THE BACK WHEN DRIVING DOWN THE HIGHWAY. THEY CAN EASILY OPEN THE DOOR AND POSSIBLE FALL OUT. I HAVE READ MULTIPLE COMPLAINTS ON THIS ISSUE FOR FORD OWNERS. FORD SHOULD REALLY DO A RECALL ON THIS VERY DANGEROUS DEFECT.

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PAINT ON HOOD IS BUBBLING. DEALER WILL NOT HONOR FORD'S 5-YEAR EXTENDED CORROSION COVERAGE PERIOD BECAUSE THE BODY PANEL IS NOT SHOWING A HOLE "THOUGH" THE BODY PANEL. THE WARRANTY DEFINES THE COVERAGE ONLY IF THE BODY PANEL BECOMES PERFORATED DUE TO CORROSION FROM NORMAL USE. HOWEVER, NOWHERE IN THE WARRANTY DOES IT STATE IT MUST BE THROUGH THE BODY PANELS. IN MY BOOK, THE DEFINITION OF PERFORATION IS A PATTERN OF HOLES, AND THE DEFINITION OF A HOLE IS A HOLLOW PLACE IN A SOLID BODY OR A CAVITY OR A PIT. THE PAINT IS DEFINITELY SHOWING A PATTERN OF CAVITIES OR PITS YET THE DEALER DOES NOT AGREE.

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EXHAUST IS ENTERING THE PASSENGER COMPARTMENT THROUGH THE FRONT AND REAR AIR CONDITIONING VENTS WHEN THE ENGINE IS ACCELERATED TO 3500 RPM OR ABOVE. I NOTICED THIS CONDITION WHILE DRIVING AROUND TOWN,WHEN PASSING ANOTHER CAR OR ACCELERATING TO ENTER THE FREEWAY, BUT THE PROBLEM WAS REALLY EVIDENT ON A RECENT DRIVING VACATION FROM KANSAS CITY TO SEATTLE WA. WE WENT THROUGH SEVERAL MOUNTAINOUS STATES AND IT WAS TERRIBLE, THE CAR WAS CONSTANTLY ACCELERATING ABOVE 3500 RPM TO MAINTAIN SPEED ON UP HILL GRADES,THE CAR CONSTANTLY REEKED OF EXHAUST. WE HAD TO ROLL THE WINDOWS DOWN TO KEEP IT AIRED OUT. I TOOK THE CAR TO MY FORD DEALER WHEN I RETURNED FROM THE TRIP,THEY SAID THERE IS NO PROBLEM. I AM NOT GOING TO ARGUE WITH FORD OVER THIS,I HAVE PURCHASED A CARBON MONOXIDE METER WHICH I KEEP IN THE CAR AND HAVE RECORDED CARBON MONOXIDE IN THE CABIN AS HIGH AS 15 PPM DURING ACCELERATION. THIS CAR NEEDS TO BE RECALLED,I HAVE READ THAT I AM NOT ALONE,THIS PROBLEM EXISTS ON FORD EXPLORERS MANUFACTURED FROM 2011 - 2015. WHY ?

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V171000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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WITH JUST OVER 37,000 MILES ON THE VEHICLE, I NOTICED THAT THE PAINT ON THE HOOD WAS BUBBLING AND FLAKING OFF. IT HAD OBVIOUSLY BEEN OCCURRING LONG BEFORE I FIRST NOTICED IT. I BROUGHT IT TO MY FORD DEALER WHO TOLD ME IT IS A COMMON PROBLEM FOR THOSE VEHICLES BECAUSE THE HOOD IS MADE OUT OF ALUMINUM AND VIBRATION FROM DRIVING CAUSES THE PAINT TO FRACTURE WHICH RESULTS IN THIS PROBLEM. HE ALSO TOLD ME THAT IT WAS NOT COVERED UNDER WARRANTY BECAUSE I HAD OVER 36,000 MILES, EVEN THOUGH THE PROBLEM HAD BEEN THERE WHEN IT STILL FELL UNDER THAT WARRANTY. I THEN DID SOME RESEARCH ON THE INTERNET AND FOUND SEVERAL SITES WITH AN ENORMOUS AMOUNT OF COMPLAINTS FROM 2013 AND 2014 EXPLORER OWNERS WHO WERE HAVING THE SAME PROBLEM. (A FEW EXAMPLES OF THE SITES I SAW ARE CARCOMPLAINTS.COM, EDMUNDS.COM, AND RV.NET. A GOOGLE SEARCH WILL PROVIDE MANY MORE). I THEN CONTACTED FORD MOTOR COMPANY DIRECTLY AND SPOKE TO A REPRESENTATIVE THERE. THEY SAID THEY WERE AWARE OF THE PROBLEM BUT NO RECALL WAS GOING TO BE ISSUED, AND NOTHING COULD BE DONE REGARDING MY SPECIFIC PROBLEM. AFTER COMPLAINING PROFUSELY AND HAVING MY ISSUE ELEVATED TO A REGIONAL MANAGER, FORD AGREED TO PARTIALLY PAY FOR THE REPAIR. HOWEVER, I (ALONG WITH THE MANY OTHERS WHO ARE HAVING THIS PROBLEM) FEEL THAT THIS IS A MANUFACTURING DEFECT AND SHOULD BE COVERED FULLY BY FORD. WHILE THIS MAY NOT BE A "SAFETY" ISSUE, I AM HOPING THAT THIS COMPLAINT WILL AT LEAST HAVE SOMEONE FROM YOUR AGENCY LOOK INTO THIS MATTER TO SEE IF FORD SHOULD BE FORCED TO RECALL THESE VEHICLES DUE TO THIS MANUFACTURING DEFECT. AFTER ALL, A VEHICLE THAT IS ONE TO TWO YEARS OLD SHOULD NOT BE DETERIORATING IN THIS MANNER. ANY HELP OR INFORMATION YOU CAN PROVIDE IS GREATLY APPRECIATED. THANK YOU! *TR

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MY MECHANIC DISCOVERED RUST BUBBLES ON MY HOOD ON OR ABOUT JUNE OF 2015 . IT IS VERY AWFUL LOOKING FOR A VEHICLE WHICH IS ONLY 2 YEARS OLD AND PARKED WHERE THERE IS NO RIVER WATERS.

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PAINT IS BUBBLING ON THE FRONT EDGE OF THE HOOD

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE DOOR AJAR SENSOR LIGHT ILLUMINATED INDICATING THAT THE FRONT DRIVER SIDE DOOR WAS AJAR ALTHOUGH THE DOOR WAS CLOSED AND SECURED. THE CONTACT INDICATED THE DOME LIGHT WOULD ALSO REMAIN ON CAUSING POOR VISIBILITY WHEN DRIVING IN REVERSE AT NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE SENSOR LIGHT BUT THE FAILURE EVENTUALLY RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 65 MPH, EXHAUST FUMES ENTERED THE VEHICLE. THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN PLACED SILICONE AND SEAL AROUND THE BUMPER AND HOLES AND REPROGRAMMED THE HVAC. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. MA 10/8 UPDATED 11/02/2017*CN

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INTERIOR DRIVER AND PASSENGER DOOR LATCHES ARE LOOSE AND DON'T HAVE ANY RESISTANCE ON THEM. BECAUSE OF THIS THE DOORS CAN EASILY BE OPENED WITH VERY LITTLE EFFORT AT ANY SPEED. *TR

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT BOTH REAR DOORS WOULD NOT UNLATCH WITHOUT ASSISTANCE FROM THE DRIVER OR FRONT PASSENGER. THE CHILD LOCK WAS NOT ENGAGED. THE DEALER STATED THAT THIS WAS A NORMAL OCCURRENCE AND THAT THE VEHICLE WAS MANUFACTURED IN THAT MANNER. IN THE EVENT OF AN EMERGENCY, THE DRIVER AND REAR PASSENGERS WOULD BE TRAPPED IN THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

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PURCHASED VEHICLE FROM FORD DEALER AS A PRE-CERTIFIED VEHICLE AT DELIVERY FOUND THE FRONT EDGE OF THE HOOD HAD BUBBLING PAINT, DEALER TRIED TO HAVE FORD COVER THE REPAIR BUT FORD DENIED THE CLAIM DUE TO VEHICLE BEING OUT OF WARRANTY BY MILEAGE, VEHICLE IS 2 YRS OLD AND ONLY 2200 MILES OUT OF WARRANTY BY MILEAGE. THIS IS A KNOW ISSUE WITH TO HAPPEN WITH ALUMINUM HOODS SINCE 2002 AND FORD HAS PREVIOUS TSB'S FOR OLDER VEHICLES DUE TO THIS ISSUE.

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PAINT BUBBLING AT EDGE OF HOOD NO DAMAGE TO HOOD. *TR

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NOTICED THAT MY PAINT IS PEELING AND FLAKING ON INSIDE PART OF LEFT REAR DRIVERS DOOR RIGHT TO BARE METAL AWAITING TO HEAR WHAT FORD IS GOING TO DO VEHICLE STILL UNDER FULL BUMPER TO BUMPER WARRANTY. ALSO SAME DOOR NOT CLOSING PROPERLY ALSO BEING ADDRESSED. *TR

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THE CAR'S HOOD HAS DEVELOPED RUST FROM THE UNDER THE CLEAR COAT AND ALONG THE WELDED SEAMS THROUGH OUT THE ENTIRE HOOD OF THE VEHICLE. *TR

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