What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving approximately 55 MPH, the passenger’s side A-pillar trim detached from the windshield. The contact pulled over to the side of the road and inspected the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 100,000. VIN tool confirms parts not available.

NHTSA ODI 11585190

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim panel detached. The contact stated that the trim panels were loose on the driver's and the passenger's side of the windshield. The contact stated that rainwater entered the vehicle due to the failure. The front floor mats were soaked. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11585244

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The contact stated that while driving at approximately 30 MPH the driver's side A-Pillar trim was blown off of the vehicle by the slipstream. The contact stated that the trim piece crashed into a vehicle that was following behind the contact's vehicle. The contact stated that both vehicles had stopped and that the driver of the second vehicle indicated that a small chip was made by the piece of trim that had struck at approximately mid-windshield on the driver's side. The contact stated that the trim on the passenger side A-Pillar was becoming loose. The failure mileage was approximately 120,000. VIN tool confirms parts not yet available.

NHTSA ODI 11584879

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

NHTSA ODI 11584931

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 30 MPH, the contact depressed the brake pedal, and the steering wheel became firm, and the driver's side front tire began to vibrate. The contact stated that he shifted the vehicle into neutral(N) and took his foot off the brake pedal and was able to stop. The contact turned off and restarted the vehicle and the vehicle regained steering functionality. The contact stated that the failure occurred several miles later and he repeated the same procedure and was able to return to the residence. The contact stated that an engine symbol light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The contact researched online and related that failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was 159,231.

NHTSA ODI 11584115

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate. The check engine warning light was illuminated. The dealer was made aware of the failure but did not diagnose the vehicle. The vehicle was then taken to an independent mechanic, who added transmission fluid and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 65,000.

NHTSA ODI 11583373

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After which, a message was displayed reading "Power Steering Assist Fault." The steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 170,000.

NHTSA ODI 11583401

The contact owns a 2013 Ford Explorer. The contact stated while driving 55 MPH, the front passenger's side windshield exterior pillar trim separated and flew off the vehicle. Additionally, the contact stated that there was water leaking inside the vehicle, on the front passenger's side carpet. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 167,000. VIN tool confirms parts not available.

NHTSA ODI 11583057

The contact owns a 2013 Ford Explorer. While the contact's wife was driving at 40 MPH, the power steering assist failed without warning. The contact stated that excessive force was needed to steer the vehicle back home. The contact called the dealer and was informed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 112,000.

NHTSA ODI 11582538

The contact owns a 2013 Ford Explorer. The contact stated while entering the vehicle after it had rained, there was water accumulated in the cup holders inside the vehicle and on the front passenger's side carpet. Additionally, there was evidence of a water leak on the armrest, the infotainment system, and the passenger's side glove compartment. The contact stated that while driving at various speeds and turning, the contact became aware that there was water leaking from the cabin interior lamp onto the cupholders. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 65,000.

NHTSA ODI 11582567

The contact owns a 2013 Ford Explorer. The contact stated that while driving at approximately 40 MPH, an unknown message and warning light were illuminated. The contact pulled to the side of the road and turned off the vehicle. The contact waited 4 hours for the vehicle to cool down and then refilled the vehicle with coolant before successfully restarting the vehicle. The vehicle was taken to three different independent mechanics to be diagnosed and the contact was informed that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11581421

I will lose power sterring while driving but this should be a recall and I can't seem to get it fixed without costing $3700

NHTSA ODI 11580968

Popping/Grinding Noises: experienced popping or grinding sounds when turning the steering wheel, especially at slow speeds. Steering Wheel Seizure: There have been instances where the steering wheel has seized, accompanied by error messages such as “service power steering now” and “service advancetrac,” indicating a potential failure of the rack and pinion system. Difficulty in Steering: A tight steering wheel, grinding noises, or shaking, particularly at higher speeds, can be symptoms of worn-out bushings or bearings in the rack and pinion. these issues are causing somuch more due to that steering wheel has play and i need to constantly get alignment, my tires are wearing out and tires are expensive to replace too, its causing me to spend absurd amount of money that i do not have

NHTSA ODI 11580385

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim on the driver’s and passenger’s sides fractured. The contact stated that the windshield trim was flopping loosely across the front windshield. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

NHTSA ODI 11580452

The contact owns a 2013 Ford Explorer. The contact stated that while driving at 25 MPH during rainy weather conditions, the rain started to enter through the windshield. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that the recall parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11580487

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal flapping sound coming from the driver's side of the front end of the vehicle. The vehicle was taken to the used car dealer, where it was inspected, but the cause of the failure could not be determined. The contact stated that the failure occurred intermittently. Additionally, the contact later became aware that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 154,000. VIN tool confirms parts not available.

NHTSA ODI 11579659

The contact owns a 2013 Ford Explorer. The contact stated that anti-freeze was leaking from the vehicle. While driving at unknown speeds, the message that the engine was overheating was displayed. The vehicle was taken to an independent mechanic, who replaced the water pump. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

NHTSA ODI 11579481

A-pillar applique trim clip attachments are not properly engaged due to improper assembly or repair.

NHTSA ODI 11579417

The contact owns a 2013 Ford Explorer. The contact stated when his wife was driving the vehicle she became sleepy from the exhaust fumes. The contact stated his wife would feel fine when she was not in the vehicle. The were no warning lights illuminated. The vehicle was taken to a local mechanic who informed the contact's wife to drive with the windows down and not to drive passengers. The vehicle was not repaired, but the mechanic discussed replacing both exhaust manifolds. The manufacturer was made aware of the failure and referred the contact to NHTSA Hotline for assistance. The approximate failure mileage was 119,000.

NHTSA ODI 11578633

Exterior A pillar trim three off the vehicle while driving.

NHTSA ODI 11577166

The power steering failed and almost caused me to get into an accident. My safety was put at risk because I almost crashed into on coming traffic making a left hand turn. There are thousands of other who have complained about this issue from 2013-2017 models. Power assist fault light came on and I lost full control of the steering of the vehicle. This is absolutely ridiculous this hasn't been one of the biggest recalls of all time. 10's of thousands of these Explores have had the same situation happen and because my build date was out of the initial 14s06 recall I had to pay out of pocket over $2000 dollars. This is a major safety concern that needs to be addressed. I work at a Ford dealership and one of the employees just bought a 2017 Explorer a week ago and the steering gear just failed on that one. Recall 14s06 needs to be extended to all Explorers from 2013-2017.

NHTSA ODI 11576873

Carbon monoxide leaking into cabin causing carbon monoxide detector to go off.

NHTSA ODI 11577029

UNKNOWN. My sister had went to town in her car. She had came back home and parked the car in the driveway. After doing so her and her husband we inside, heard a rumbling sound went outside and car was on fire. The neighbors say they saw the car just catch on fire in her driveway. She had purchased the car less than 60 days ago in Manhattan, ks from CSM AUTO.

NHTSA ODI 11576436

The contact owns a 2013 Ford Explorer. The contact stated that the front driver's side exterior door handle cover and keyhole detached while opening. Additionally, the front driver's side door failed to latch, and the contact had to force the door to close. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 15V171000 (Structure) however, the VIN was not included in the recall. The failure mileage was approximately 106,000.

NHTSA ODI 11575746

My power steering just stopped working while I was driving at 45 mph. Then all my warning light were going off saying faulty break system faulty hill decent something about my charging system. This has happened 4 times now where my power steering goes out WHILE I’M DRIVING.

NHTSA ODI 11575854