What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

Recently, I experienced a catastrophic water pump failure that has resulted in extensive damage to my vehicle’s, a 2013 Ford Explorer equipped with a cyclone engine, engine and turbocharger Details of the Incident According to Ford of Englewood, NJ, the water pump failure in my Explorer caused coolant to seep into the oil pan, mixing with other fluids. This has resulted in the need for a complete replacement of both the engine and turbocharger, at an estimated cost of $15000. See diagnostics attached. I recently discovered there have been several class action lawsuits launched regarding this exact problem. The vehicle is currently with the service department at Ford of Englewood. As mentioned above it has been diagnosed as premature water pump failure resulting in catastrophic engine damage. Luckily this issue presented its self at engine turnover, however had the failure occurred at speed on the highway the results could have been extremely dangerous indeed, not just to myself but to other unsuspecting road users. MOST concerning is that NO warning lamps or warning gauges were activated until well after the exhausts started spewing thick white smoke, and then only the check light flicked on but went off again after a few minutes. At which time i IMMEDIATELY contacted Ford of Englewood to book a diagnostic. As I non mechanically minded consumer I could never of guessed the extent of the damage.

NHTSA ODI 11639231

The A-Pillar to my vehicle flew off on the highway and hit another car.

NHTSA ODI 11638807

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11638408

Steering rack problem don't work Steering is lock and the cluster say is the Steering problem now is on the dealer ford coggin deland fl

NHTSA ODI 11637448

With the vehicle on, will sometimes get simultaneous warnings for "Hill Descent Control Fault" and "Service AdvanceTrac" along with 3 warnings/flags (ABS, Service AdvanceTrac, and Service AdvanceTrac OFF). Additionally, the instrument cluster/display will occasionally (less often) reset while the vehicle is still on and driving.

NHTSA ODI 11637030

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-Pillar trims had fractured and had partially separated from the vehicle. Additionally, the contact stated that cold air was entering the vehicle through the windshield, causing the interior of the windshield to become frozen. The vehicle was taken to the dealer, where it was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000. VIN tool confirms parts not available.

NHTSA ODI 11636458

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, the driver's side windshield exterior A-Pillar trim separated and flew off. The local dealer, Spikes Ford (956-585-1601) and Hacienda Ford (956-287-3836) were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 73,000. VIN tool confirms parts not available.

NHTSA ODI 11636609

The contact owns a 2013 Ford Explorer. The contact stated that the back-up camera was turning on and off independently. The contact stated that while reversing, the screen went black and then turned on. The message to contact the dealer was displayed. There were no warning lights illuminated. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer confirmed that there was no recall coverage for the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

NHTSA ODI 11636289

FAILURE BREAK SYSTEMS, FAILURE BREAK SYSTEMS

NHTSA ODI 11635482

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11635094

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was loose. The manufacturer was not made aware of the issue. The approximate failure mileage was 160,000. VIN tool confirms parts not available.

NHTSA ODI 11634539

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 50 MPH, the passenger's side windshield exterior A-Pillar trim separated from the vehicle and flew off. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11634593

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the A-pillar trims partially detached. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 151,000. VIN tool confirms parts not available.

NHTSA ODI 11634625

A-pillar trim recall. I took my car to dealer in July 2024. Ford has yet to produce parts for my vehicle. One trim piece detached after the recall inspection and flew off. Both sides should be replaced now. I have contacted Ford dealer and Ford customer service multiple times, they do not know when parts are going to be made. This is now January 2025 parts should have already been made and received.

NHTSA ODI 11634308

2011-2013 Ford Explorers have a issue with Rear Camera ground wires. Once the wire defaults the camera will not work and display ( contact ford dealer) Or the image with me flipped. Causing right side objected to be projected on left side. Ford does not have a remedy for this and new cameras installed only temporary work then same issues occurs due to wiring.

NHTSA ODI 11634311

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11634410

Passenger side windshield pillar flew off of the vehicle while traveling on [XXX] in Williamsburg, Virginia. Pillar flew between my vehicle and other vehicles beside me and behind me. This was in mid-April 2024. The vehicle was inspected in June/July 2024 by Ford Motor Company, Cavalier Ford, Chesapeake, Virginia 23321 and I have been waiting ever since for the replacement part to come in. Also, all seals around doors and windshield have dry rotted and/or fallen off of the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11634202

The contact owns a 2013 Ford Explorer. The contact stated that the driver’s and passenger’s side exterior A-pillar around the front windshield was detaching. The contact placed the A-pillars back in position. The contact stated that water was leaking into the vehicle. The contact stated that the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called two other local dealers, Premier Ford of Bay Ridge (612 86th St, Brooklyn, NY 11228) and Crown Ford Inc Service (420 Merrick Rd, Lynbrook, NY 11563) but the vehicle was not diagnosed or repaired. The dealer confirmed reimbursement would not be provided if the repairs were completed by an independent mechanic. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11633054

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11631449

The contact owns a 2013 Ford Explorer. The contact stated that there was water on the rear carpet and the floor was wet. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the failure was due to the sunroof. The sunroof of the motor was disconnected, and valves and drainage pipes were cleaned. The vehicle was repaired, but the failure recurred. The contact stated that the rear seats were wet, and the seat belt was wet. Additionally, there was water in the tire well. There was rust located in the vehicle. The contact discovered that water had entered through the liftgate. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

NHTSA ODI 11631204

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11630868

The contact owns a 2013 Ford Explorer. The contact stated that the driver's and passenger's side windshield exterior A-pillar trims had separated from the vehicle. The contact purchased the parts from the dealer and replaced the trims himself. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted for reimbursement and informed the contact that he would be reimbursed after the parts became available. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

NHTSA ODI 11631048

The contact owns a 2013 Ford Explorer. The contact stated that upon approaching the vehicle she smelled a strong odor of gasoline inside her inclosed garage, after which, she overserved gasoline leaking from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel delivery module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 55,000.

NHTSA ODI 11630343

Was at a restaurant and when Vehicle was started to leave, power steering was out along with "Power steering assist fault" message on dash. Vehicle was able to be driven back to residence, but unsafe to drive. Vehicle is now parked until repairs can be made.

NHTSA ODI 11630278

The contact owns a 2013 Ford Explorer. The contact was made aware of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. The contact stated that while driving at approximately 60 MPH, the front driver’s side and passenger’s side A-Pillar trims started to partially detach and became loosened. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

NHTSA ODI 11630108