Home · 2013 Ford Escape · Complaints
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
64 of 2,743 complaints match · Latches & locks · clear filters · page 1 of 3
The contact owns a 2013 Ford Escape. The contact received notification of NHTSA Campaign Numbers: 20V331000 (Latches/Locks/Linkages) and 22V413000 (Power Train) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
NHTSA ODI 11644746
The contact owns a 2013 Ford Escape. The contact stated that while operating the vehicle, the rear liftgate door erroneously became unlatched and opened. The contact later discovered that the rear liftgate locking mechanism was faulty and the liftgate door would not remain closed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 119,000.
NHTSA ODI 11606541
The contact owned a 2013 Ford Escape. The contact stated that while driving approximately 25 MPH, the rear passenger side door erroneously opened causing a distraction to the driver and the vehicle crashed into the rear of a second vehicle. During the crash, the front end of the vehicle was severely damaged but the air bag did not deploy. During the crash, the contact sustained neck, shoulder, and back injuries. No medical treatment was received. The vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The cause of the failures was not determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 212,000.
NHTSA ODI 11602972
The contact owns a 2013 Ford Escape. The contact received notification of NHTSA Campaign Number 16V643000 (Latches, Locks, Linkages) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. Part distribution disconnect.
NHTSA ODI 11519773
The contact owns a 2013 Ford Escape. The contact stated while driving 25-30 MPH with the windows closed, he noticed that exterior noises were louder than usual. The contact drove to his residence. Upon inspecting the vehicle, the contact noticed that the front driver's side door was slightly ajar and failed to latch properly. The contact attempted to close and lock the door but the failure persisted. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact became aware of NHTSA Campaign Numbers: 16V643000 (Latches/Locks/Linkages) and 20V331000 (Latches/Locks/Linkages) that he associated with the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recalls. The failure mileage was approximately 211,000.
NHTSA ODI 11485936
The contact's wife owns a 2013 Ford Escape. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The local dealer was contacted on two separate occasions and the contact was informed that the parts were available; however, after the vehicle was taken to and left overnight at the dealer, the dealer called back and stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact's wife had experienced an unknown failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 104,000. Parts distribution disconnect.
NHTSA ODI 11474880
The contact owns a 2013 Ford Escape. The contact was informed after an emission test that there were two recalls on his vehicle; NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) and 22V413000 (Power Train). The vehicle was taken to a dealer however, the contact was never informed that the parts for NHTSA Campaign Number: 22V413000 (Power Train) was not available. Upon return of the vehicle, the contact was unable to shift the vehicle out of park(P) as the instrument panel indicated that the vehicle was in neutral(N). The vehicle was towed back to the dealer where it remained in their possession. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was 164,098. VIN tool confirms parts not available.
NHTSA ODI 11473519
The contact owns a 2013 Ford Escape. The contact stated that upon start of his vehicle, the rear driver’s side door failed to lock securely. The contact also stated that the transmission shifter cable had failed to move out of park as the "transmission in neutral" warning message appeared on the instrument panel. Upon release of the brake pedal, the vehicle began to roll forward while the vehicle was in park(P). Due to the failure, the contact had the vehicle towed to an independent mechanic where he was informed that both failures were under NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) and 22V413000 (Power Train). The dealer was notified of the failure and the contact was informed that parts for NHTSA Campaign Number: 22V413000 (Power Train) was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 160,000. VIN tool confirms parts not available.
NHTSA ODI 11471192
The contact owns a 2013 Ford Escape. The contact received notification of NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages). The contact stated that since receiving the notification, the driver’s, and passenger’s side rear doors failed to latch securely. Several dealers were notified of the failure and the contact was informed that due to a shortage of parts, they were unable to fix the vehicle. The manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
NHTSA ODI 11429283
The contact owns a 2013 Ford Escape. The contact stated that upon a vehicle inspection, she was informed that the vehicle was included in NHTSA campaign number: 16V643000 (LATCHES/LOCKS/LINKAGES). The contact stated that upon opening the front driver’s and passenger’s side doors, the doors failed to lock securely when closed. The contact stated that the latch remained in the closed position on both doors, preventing the doors from being secured. The contact's husband called the dealer and was informed that the parts were on back order and that the recall repair could not be performed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000. Parts distribution disconnect.
NHTSA ODI 11420075
THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE PASSENGER’S SIDE FRONT DOOR FAILED TO OPERATE AS NEEDED. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THAT THE DOOR WAS OPENED WHILE IT WAS SECURELY LOCKED. ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO UNLOCK THE DOOR. THE VEHICLE WAS TAKEN TO Bob Davidson Ford Lincoln (1845 E Joppa Rd, Baltimore, MD 21234, (888) 349-8092) TO BE DIAGNOSED. THE MECHANIC STATED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE HAD BEEN INSPECTED UNDER AN UNKNOWN RECALL RELATED TO THE DOOR LATCHES AND THE VEHICLE WAS NO LONGER SUBJECTED TO THE FREE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
NHTSA ODI 11417395
THE DRIVER SIDE SEAT BELT WILL NOT LATCH. ALSO, THE LEFT BACK DOOR WILL NOT OPEN.
NHTSA ODI 11398826
2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DOOR LATCH SAFETY RECALL. *LD THE CONSUMER STATED THE DEALER WAS UNABLE TO COORDINATE A REASONABLE TIME FRAME TO HAVE THE VEHICLE REPAIRED. *JS
NHTSA ODI 11373390
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES). THE CONTACT CALLED CHINO HILLS FORD LOCATED AT 4480 CHINO HILLS PKWY, CHINO, CA 91710 AND IT WAS CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE BRAKE LAMP BULB NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000. PARTS DISTRIBUTION DISCONNECT.*DT
NHTSA ODI 11339898
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR LATCH MALFUNCTIONED AND THE DOOR WOULD NOT REMAIN CLOSED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (QUALITY FORD, 2300 E. MAIN ST, CUSHING, OK) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 72,000.
NHTSA ODI 11256826
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE THE CONTACT'S DAUGHTER WAS MAKING A RIGHT TURN AT 5 MPH, THE DRIVER'S SIDE DOOR LATCH DISENGAGED AND THE DOOR OPENED WITHOUT WARNING. THE CONTACT MANAGED TO HOLD THE DOOR CLOSED AND DROVE HOME. THE VEHICLE WAS TAKEN TO ROUNTREE FORD (8770 BUSINESS PARK DR, SHREVEPORT, LA 71105, (318) 798-3673) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
NHTSA ODI 11254653
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE DRIVER'S DOOR WOULD NOT REMAIN LATCHED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE BATTERY HAD TO BE REMOVED SO THAT IT WOULD NOT DRAIN WHEN THE VEHICLE WAS NOT BEING OCCUPIED. MOORESVILLE FORD (151 E PLAZA DR, MOORESVILLE, NC 28115, (704) 664-1300) WAS CONTACTED AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
NHTSA ODI 11204773
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS LOW SPEEDS, THE REAR PASSENGER DOOR LATCH CONNECTOR FAILED TO OPERATE WHEN PROMPTED. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WOULD NOT LATCH WHILE STATIONARY, AND THE REAR PASSENGER DOOR WOULD NOT REMAIN IN PLACE EVEN AFTER THE CHILD LOCK MECHANISM WAS ENGAGED AND DISENGAGED. THE CONTACT DROVE HOME AT VARIOUS LOW SPEEDS TO PREVENT THE REAR PASSENGER DOOR FROM OPENING. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,898.
NHTSA ODI 11130463
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED PREMATURE ENGINE FAILURE THAT CAUSED THE MOTOR TO FAIL TWICE. THE DEALER (PLATTSBURGH FORD, 320 CORNELIA ST, PLATTSBURGH, NY 12901, (518) 561-5030) DIAGNOSED THAT AN UNKNOWN OEM PART WITHIN THE MOTOR NEEDED TO BE REPLACED. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES), BUT THE SAME DEALER CONFIRMED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI 11097602
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/ LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PENSKE FORD (8970 LA MESA BLVD, LA MESA, CA 91941) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI 11063500
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WITHIN A WEEK OF OWNING THE VEHICLE, THE REAR PASSENGER DOOR FAILED TO PROPERLY CLOSE WHEN OPENED. THE CONTACT HAD TO CONSTANTLY DOUBLE CHECK TO ENSURE THAT ALL OF THE DOORS WERE SECURED DUE TO THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE DEALER (BRANDON FORD, 9090 E ADAMO DR, TAMPA, FL 33619, (813) 246-3673) SCHEDULED AN APPOINTMENT FOR THE RECALL REPAIR AND WAS TO DIAGNOSE THE CAUSE OF THE FAILURE. IN ADDITION, THE SERVICE ENGINE AND COOLANT WARNING INDICATORS RANDOMLY ILLUMINATED. THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. ALSO, THE DRIVER'S SIDE FLOORBOARD AREA WAS NOT STRUCTURALLY SOUND AND BEGAN BUCKLING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI 11063099
2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DOOR LOCKING MECHANISM AND COMPUTER CONTROL MODULE SAFETY RECALL. *LD THE CONSUMER STATED WHILE DRIVING THE VEHICLE, THE DOOR OPENED. UPDATED 11/07/2017*JS
NHTSA ODI 11033755
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BEAR LAKE MOTOR COMPANY LOCATED AT 867 WASHINGTON ST MONTPELIER, ID 83254 202- 847-0421) WHO STATED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/26/17*LJ UPDATED 11/1/2017*JS
NHTSA ODI 11015235
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). WHILE DRIVING APPROXIMATELY 68 MPH, THE REAR PASSENGER DOOR FLUNG OPEN. THE VEHICLE WAS TAKEN TO THE DEALER (NORTHGATE FORD, CINCINNATI, OHIO) AND THE RECALL REPAIRS WERE COMPLETED. FIVE DAYS AGO, WHILE DRIVING APPROXIMATELY 70 MPH, THE DRIVER'S DOOR FLUNG OPEN. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS LEFT THERE FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE ISSUE WOULD BE ADDRESSED WITH THE DEALER. THE FAILURE MILEAGE WAS 49,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI 11003118
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE RECALL NOTICE INDICATED THAT A SECOND LETTER WOUD BE ISSUED WHEN THE PART BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/22/17*LJ *CN
NHTSA ODI 11000015
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