What 2,743 owners told NHTSA about the 2013 Ford Escape Gas

I RECEIVED A RECALL NOTICE IN OCTOBER 2016 (SAFETY RECALL NOTICE 16S30/NHTSA 16V-643. THE RECALL RELATED TO A SIDE DOOR LATCH THAT MAY BREAK. I REPORTED THE SITUATION VIA REQUEST # 165121. I CONTACTED MY DEALER WHO SAID THE PARTS WERE UNAVAILABLE. I BELIEVE NEARLY 3 YEARS IS LONG ENOUGH TO SATISFY A SAFETY ISSUE.

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1. MY FRONT BUMPER CAME APART 2 WEEKS AFTER PURCHASE AT A PLACE WHERE THE METAL WAS WELDED AND THEN CAME HALFWAY OF ALL PIECES FELL OFF ATTACHED TO FRONT BUMPER AND NO COLLISION TOOK PLACE HOWEVER WHEN I BACKED UP OUT OF THE PARKING SPACE IT CAUGHT ON THE CURB AND PULLED APART EVEN MORE. 2. SINCE PURCHASE AFTER FILL UP THE ENGINE CRANKS HOWEVER WILL NOT TURN OVER WITHOUT APPLYING A LITTLE GAS. 3. NOW YESTERDAY I HAVE TOO TURN ON IGNITION TWICE TO START EVERYTIME I NEED TO TURN ON THE CAR. 4. I ALSO HAD 5 RECALLS THE DEALERSHIP DID NOT MAKE ME AWARE OF FIXED ( THEY ONLY SAID REAR SEATBELTS HAD TO BE REPLACED) WELL SHORTLY AFTER I PURCHASED 3 DOORS WOULDN'T LATCH I HAD TO ROPE MY DOORS SHUT UNTIL I COULD GET INTO SEWEL FORD. MY FAMILY HAS BEEN IN SO MUCH DANGER IN THIS VEHICLE. I AM A 40 YEAR OLD DISABLED WOMAN WITH 3 CHILDREN, MY STEP -DAD IS BLIND, MY BROTHER IS TERMINALLY ILL AND NEEDLESS TO SAY I NEED A RELIABLE VEHICLE IN ONE PIECE. I HAVE FILED A COMPLAINT WITH THE ATTORNEY GENERAL AND THE DMV RESPONDED THAT AN INVESTIGATION HAS BEEN SET OUT TO DETERMINE HOW MUCH OF THIS IS MANUFACTURE DEFECT AND WHAT PART THE DEALERSHIP PLAYED BY NON- DISCLOSURE OF REMAINING RECALLS MAKING ME BELIEVE THEY WERE CONCERNED FOR OUR SAFETY BY FIXING THE REAR SEAT BELTS.

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I WAS ON A ROAD TRIP THAT LASTED ABOUT 6-7 HOURS. I HAD BEEN PASSING CARS SOMETIMES AT HIGH SPEEDS. SOMETIME DURING THE DRIVING MY EYES STARTED BURNING REALLY BAD. IT CONTINUED FOR DAYS UNTIL I WENT TO MY DOCTOR AND GOT DROPS FOR THEM. I TOOK THE CAR THE VERY NEXT DAY TO A FORD DEALER FOR INSPECTION AND IT HAS NOW BEEN OVER 5 WEEKS WITH THEM AND AS FAR AS I KNOW, NOTHING HAS BEEN DONE TO THE CAR. IT HAS BEEN TURNED OVER TO FORD MOTOR AND IS WITH THE GENERAL COUNSEL'S DEPARTMENT. THE ROAD TRIP WAS APPROXIMATELY 400-500 MILES IN TOTAL ON THE HIGHWAYS OF WASHINGTON STATE. *JS

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DRIVER'S SIDE DOOR LATCH WOULDN'T LOCK. THE CONSUMER REFERENCED SAFETY RECALL 16S30. REQUESTED TO BE REIMBURSED FOR THE REPAIR. THE CONSUMER FILLED OUT THE APPROPRIATE PAPER WORK, BUT HAD NOT HEARD BACK FROM THE MANUFACTURING COMPANY.

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"TAKATA RECALL" I WAS DRIIVNG ON A CITY STREET WHEN I WAS T-BONED BY A VEHICLE WHO RAN A STOP LIGHT. AS I BECAME CONTACT WITH THE OTHER VEHICLE I LOST CONTROL OF MY CAR AND ENDED UP HITTING A WATER METER, AFTER TRYING TO SLAM ON THE BRAKES,BECAUSE THEY BRAKES WOULDNT CATCH ON. .NEITHER CONTACT WITH THE OTHER VEHICLE NOR THE WATER METER ACTIVATED THE AIR BAGS.

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WINDSHIELD HAS BEEN LEAKING FOR AWHILE. DID NOT NOTICE UNTIL STAIN APPEARED INSIDE ON THE HEADLINER.

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WINDSHIELDS WITH NO SEAL CAUSING LOTS OF AIR NOSIES LIKE THE WINDOWS ARE DOWN

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REAR DRIVER'S SIDE DOOR REMAINS LOCKED. CANNOT UNLOCK AND OPEN DOOR. THIS CAN BE A SAFETY ISSUE FOR REAR SEAT PASSENGER.

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HOOD LATCH WON'T RELEASE, IT'S COMPLETELY STUCK AFTER POPPING THE HOOD LEVER. I NOTICE THIS AFTER THE DOOR LATCHES WENT BAD AND I HAD SERVICE THEM UNDER A KNOWN RECALL ISSUE.

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I WENT TO OPEN THE DRIVER SIDE DOOR AND THE HANDLE AND LOCK FELL OFF. THIS, I AM SURE IS NOT NORMAL. I HAVE AND I OWN OLDER VEHICLES WHERE THE HANDLE HAD NEVER FALLEN OFF. I AM ABLE TO BUT THE HANDLE BACK ON TEMPORARILY BUT I CANT GET THE LOCK TO STAY IN.

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DRIVERS DOOR OUTSIDE HANDLE STICKS IN THE OPEN POSITION WHEN PULLED ON TO OPEN DOOR. SOMETIMES STICKING OPEN SEVERAL SECONDS AND LONGER.

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WHILE DRIVING THE VEHICLE AT LOW SPEED (THANK GOD) I ATTEMPTED TO TURN AND THE STEERING HUNG UP. I COULD FEEL THE FLOOR BOARD UNDER MY FEET MOVE AS I TRIED TO TURN THE WHEEL. I FORCED IT TO TURN AND THEN STOPPING, I LOOKED UNDER THE CAR ONLY TO FIND A LARGE PIECE OR THE WHOLE PIECE OF THE HEAT SHIELD HAD COME LOOSE AND WAS LAYING ON TOP OF THE EXHAUST SYSTEM AND THE STEERING. I PULLED IT LOOSE, SOME WAS TORN UP, AND PUSHED THE REST OUT OF THE WAY OF THE STEERING. DROVE HOME. WAS INFORMED IT WAS NOT UNDER WARRANTY. CAR HAS 63,000 MILES ON IT. NEVER DRIVEN HARD.

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I WAS DRIVING DOWN I49, SHREVEPORT, LA. AT APPROXIMATELY 65 MPH, HIGH TEMPATURE WARNING CAME ON FOLLOWED BY ENGINE FAILURE WARNING, AS I WAS MAKING MY WAY TO THE ROADSIDE ENGINE SHUT DOWN. STEAM STARTED COMING FROM UNDER THE HOOD, WHEN THE VEHICAL CAME TO A STOP, I POPPED THE HOOD, AS I GOT OUT OF THE CAR I NOTICED A SMALL AMOUNT OF BLUE SMOKE, FOLLOWED BY BLACK SMOKE, I DID NOT OPEN HOOD, 30 SECONDS LATTER FLAMES WERE SHOOTING FROM UNDER THE HOOD, I CALLED 911 AS THE FLAMES ENGULFED THE FRONT OF THE CAR

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TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE THE VEHICLE WAS OPERATED ON THE HIGHWAY, THE STEERING COLUMN SEIZED. IN ADDITION, THE LIFTGATE OPENED INDEPENDENTLY. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND DRIVEN TO THE CONTACT'S RESIDENCE. THE STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD MIAMI (16800 NW 57TH AVE, HIALEAH, FL) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING AND RACK AND PINION WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS 13322662. NO FURTHER ASSISTANCE WAS OFFERED. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA DUE TO THEM STATING THAT THE FEDERAL AGENCY WAS RESPONSIBLE FOR ADDING RECALLS. THE FAILURE MILEAGE WAS APPROXIMATLEY 63,606.

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BOTH REAR DOORS ARE RUSTING FROM THE INSIDE OUT AT THE BOTTOM OF THE DOORS. THIS WAS NOTICED TWO MONTHS AGO.

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FIRST COMPLAINT IS THE INTERNAL DOOR PANELS DO NOT PROPERLY FIT AND COME LOOSE BECOMING CAUGHT ON THE FRAME OF THE CAR NOT ALLOWING YOU TO OPEN THE DOOR TO EXIT THE VEHICLE WHICH IS HIGHLY DANGEROUS IN AN EMERGENCY. 2) THE SHIFT SELECTOR SWITCH BROKE AS MY SPOUSE WAS DRIVING THE CAR NOT ALLOWING HIM TO SHIFT THE CAR INTO PARK OR SHUT IT OFF. THIS IS HIGHLY DANGEROUS AND QUITE COMMON A MECHANICS TOLD US.

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RECALL 16V-643 RECEIVED RECALL NOTICE. WHEN I TRIED TO MAKE AN APT FOR REPAIRS TOLD CALL BACK IN A MONTH? I TRANSPORT CHILDREN AND WHY WHEN I RECEIVE A LETTER TELLING ME TO CALL THEY DO NOT HAVE THE PARTS? I OWN TWO 2013 ESCAPES. TOTALLY UNPREPARED FOR THIS RECALL.

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TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT'S FOOT BECAME STUCK BETWEEN THE BRAKE PEDAL AND THE CENTER CONSOLE. THE CONTACT REFERENCED MANUFACTURER RECALL NUMBER: 12S34, WHICH ORIGINALLY REMEDIED VEHICLES MANUFACTURED BETWEEN MARCH 8, 2012 AND JUNE 7, 2012; HOWEVER, THE CONTACT'S VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

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TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. IN ADDITION, THE FRONT PASSENGER DOOR FAILED TO REMAIN LOCKED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V237000 (AIR BAGS), 14V239000 (STRUCTURE), 14V597000 (AIR BAGS, SEAT BELTS), AND 16V643000 (LATCHES/LOCKS/LINKAGES). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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RECALL WAS ISSUED FOR DEFECTIVE DOOR LATCH ON SEPTEMBER 2, 2016 (NHTSA RECALL NUMBER 16V643). IT IS NOW MARCH 6, 2017, OVER SIX MONTHS LATER, AND STILL NO REMEDY HAS BEEN OFFERED BY FORD. I HAVE CALLED THE DEALER ONCE PER MONTH TRYING TO GET THE FAULTY PART REPLACED AND HAVE BEEN TOLD THAT THERE IS NO ESTIMATE FOR WHEN IT WILL BE AVAILABLE. FORD SHOULD BE HELD ACCOUNTABLE FOR REMEDYING THIS RECALL IN A TIMELY MANNER AND SHOULD BE PENALIZED FOR FAILING TO DO SO.

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I WAS DRIVING WITH A PASSENGER IN THE FRONT SEAT WHEN THE PASSENGER FRONT DOOR OPENED AS I WAS DRIVING. I WAS DRIVING ABOUT 50MPH. I PULLED OVER TO TRY AND SHUT THE DOOR, BUT IT WOULD NOT LATCH. I HAD TO BUNGEE CORD THE DOOR TO THE SEAT IN ORDER TO GET TO THE DEALERSHIP.

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DRIVING MY 2013 FORD ESCAPE SEL WITH ONLY 52000 MILES ON IT HOME FROM SHOPPING IN RENO, NEVADA. I WAS IN WASHOE VALLEY, NV WHEN I THOUGH THE HIGH WINDS WERE KEEPING MY CAR FROM SPEEDING UP, WHEN I COULD NOT ACCELERATE I PULLED TO THE SLOW LANE AND THEN ONTO THE SHOULDER. I PUT THE CAR IN PARK AND LOOK AT MY DASH TO SEE IF I WAS OVERHEATING OR ANY OTHER ISSUES WERE APPARENT. MY DASH SHOWED NOTHING WRONG AT ALL. NO LIGHTS OR WARNINGS OF ANY KIND. THE GAGES WERE ALL RUNNING NORMAL. I PUT MY CAR IN PARK AND WITHIN A SECOND OR TWO A LARGE VERY BLACK BILLOW OF SMOKE CAME UP BACK PART OF THE ENGINE NEAREST TO HE DRIVERS SIDE WINDOW. THEN SECOND LATER LARGER FIRE FLAMES CAME RIGHT BEHIND IT THAT WENT OVER THE TOP OF MY CAR. MY CAR WENT UP IN FLAMES IN JUST MOMENTS. I HAD TO JUMP FROM THE BURNING CAR TO SAFELY.

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TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V643000(STUCTURE) WAS RECEIVED IN SEPTEMBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 05/23/17 *BF

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I EXPERIENCED DOOR LATCH RECALL ISSUE AFTER HOURS ON FRIDAY, FEBRUARY 17TH WHILE DRIVING! I CALLED THE COMPANY ON SATURDAY MORNING AND WAS TOLD THAT THE SERVICE DEPARTMENT WAS NOT OPEN. ON MONDAY I CONTACTED THEM AGAIN SEVERAL TIMES TO BE TOLD BY THE SERVICE DEPARTMENT THAT THE COMPUTER SYSTEM WAS DOWN. I EVEN WENT TO THE DEALERSHIP AND GOT NO HELP, BEING TOLD THAT THE REPLACEMENT PARTS WERE NOT EXPECTED UNTIL 2ND QUARTER OF THE YEAR. WHAT? MY DOOR IS BROKEN NOW!!! I EVEN ASKED IF THEY COULD REPLACE IT WITH A DEFECTIVE PART IF THEY HAD ANY ON-HAND SO THAT MY CAR COULD BE DRIVABLE. UP TO NOW I HAVE GOTTEN NO RESPONSE BECAUSE THEIR SYSTEM WAS DOWN. CALLED A PERSONAL CONTACT ON TUESDAY AFTERNOON AND WAS ASKED TO CALL BACK ON WEDNESDAY MORNING. I DID. I WAS ASKED IF I RECEIVED A LETTER, TO WHICH I REPLIED NO, BUT I DO HAVE THE PROBLEM AND DO I NEED TO HAVE A LETTER TO GET THE OBVIOUSLY DEFECTIVE PART REPLACED? I SHARED MY VIN NUMBER AS REQUESTED AND AM STILL AWAITING FEEDBACK ON THIS. THIS IS ABSOLUTELY UNACCEPTABLE BUSINESS PRACTICE. I STARTED LOOKING INTO PURCHASING THE PART, BUT THAT SHOULD NOT BE NECESSARY.

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TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/18/17 LJ *CN

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