What 2,434 owners told NHTSA about the 2013 Ford Edge

FEDERAL SHOULD START INVESTIGATE ON THE EDGE ISSUES, I HAVE RESEARCHED ON PEOPLE WHO OWN FORD EDGE, THEY HAVE THE SAME PROBLEM THAT I AM HAVING NOW. MY 2013 EDGE IS HAVING A SMELL RUBBER OR BURNING WHEN YOU HARD ON THE GAS PEDAL AND WILL SMELL BURNING, THAT WILL CAUSE MY WIFE AND I HAVE A HEADACHE REALLY BAD FROM THIS SMELL. I KEEP TOOK MY SUV TO THE FORD, BUT THEY KEEP TELLING ME THEY DON'T SEE ANY PROBLEM BUT OVER 81 PEOPLE WHO COMPLAIN ABOUT THAT ISSUES SO I THINK IT IS TIME FOR FEDERAL TO TAKE THE ACTION! I AM CONSIDER TO HIRE THE LAWYER AND SUE FORD BECAUSE I BELIEVE THAT FORD DO KNOWS BUT WON'T ADMIT IT. *TR

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WE'RE KEEPING SMELL BURNING "RUBBER BURNING" SMELL LIKE A FIRE BURN. TRANSMISSION FLUID WAS EMPTY AND NO FLUID THERE WITH NO LEAKING, I HAD TO POUR FLUID. TOOK THIS TO DEALERSHIP, THEY SEEMS DO NOT WANT TO HELP OR SOMETHING LIKE THAT. THEY WERE TOLD ME IT WAS FINE, DIDN'T SEE ANYTHING WRONG WHICH THIS IS NOT FIRST TIME THAT I COMPLAIN ABOUT THAT. I HAVE DECIDED TO READ ANOTHER PEOPLE WHO COMPLAIN ABOUT SMELL ISSUES SO I AM NOT ONLY ONE. IT HAS ALSO NOT CONTROL VERY WELL WHEN I WAS SPEEDING. *TR

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MY WIFE WAS DRIVING THE 2013 EDGE WHEN SHE STOP IN A LEFT TURN LANE. SHE FOUND THE ROAD WAS CLEAR AND STEPPED ON THE GAS BUT THE CAR DID NOT GO FORWARD. INSTEAD A WARNING MESSAGE POPPED OUT SAYING THE ENGINE LEVEL IS TOO LOW. THEN SHE TURNED OFF THE ENGINE AND RESTARTED THE CAR. SAME THING HAPPENED AND THE CAR JUST DIDN'T ACCELERATE. AT LAST SHE MANAGED TO COAST THE CAR TO THE ROADSIDE AND CALLED ME FOR HELP. I ARRIVED IN ABOUT 20 MINS, CHECKED THE OIL LEVEL AND COOLANT TEMP BUT FOUND NOTHING WRONG. SO I RESTARTED THE CAR AND THIS TIME IT COULD ACCELERATE AS USUAL. AFTER GETTING HOME I CONTACTED THE FORD ROADSIDE ASSIST AND HAD THEM TOW THE CAR TO THE NEARBY DEALER. THERE THEY SCANNED THE CAR BUT ALL TESTS PASSED AND NO CODE HAD BEEN RECORDED. THE EXPLANATION GIVEN BY THE FORD HOTLINE IS THAT THE BOA(BRAKE OVER ACCELERATOR) FEATURE REDUCES ENGINE POWER DURING OFF-IDLE DRIVING WHEN THE ACCELERATOR AND BRAKE PEDALS ARE APPLIED SIMULTANEOUSLY. I THINK THAT DOESN'T MAKE ANY SENSE. I ALSO TRIED TO STEP ON BOTH THE BRAKE AND GAS WITH ONE FOOT BUT THERE IS NO WAY YOU CAN DUPLICATE THE PROBLEM. THIS WILL BE REALLY SCARY IF IT HAPPENS ON THE FREEWAY. I FEEL SO FRUSTRATED BY FORD. *TR

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VEHICLE WAS BEING DRIVEN AND APPROACHED A STOP SIGN. WHEN DRIVER ATTEMPTED TO APPLY THE BRAKES, THE ACCELERATOR WAS STUCK AND DID NOT SLOW DOWN. THE VEHICLE RAN THROUGH THE STOP SIGN, STRUCK A FENCE AND THEN 2 OTHER VEHICLES BEFORE COMING TO A STOP. *TR

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WE WERE RETURNING HOME VIA I55 AND I TURNED ON THE ADAPTIVE CRUISE CONTROL AND THE PRE-COLLISION SYSTEM. THREE TIMES IN THE SPACE OF AN HOUR, WITHOUT ANY VEHICLE IN FRONT OF US, THE VEHICLE BRAKE ITSELF. THERE WAS A TRACTOR AND TRAILER NEXT TO US AND CARS BEHIND US ON THE TWO LANE HIGHWAY. AFTER THE THIRD INCIDENT I TURNED OFF THE PRE-COLLISION SYSTEM BUT LEFT THE ADAPTIVE CRUISE CONTROL ON. SOME TIME LATER WITH DIFFERENT VEHICLES, BUT THE SAME TYPES IN THE SAME RELATIVE POSITIONS, THE CAR BRAKE VIOLENTLY, THE WARNING LIGHTS IN THE WINDSHIELD WERE BLINKING AND A SIREN WAS SOUNDING AND THERE WAS NO ONE IN FRONT OF US AGAIN. THE ATTEMPTED STOP BY THE CAR WAS SO VIOLENT IT THREW US FORWARD. WE HAVE NOT DRIVEN THE CAR SINCE AND IT HAS BEEN AT THE FORD DEALER WAITING FOR A DIAGNOSIS AND A PART THAT MAY FIX THE ISSUE. THE EDGE HAS BEEN AT THE DEALER SINCE THE THE 27TH OF DECEMBER AND NO ONE HAS ANY IDEA AS TO WHEN THE "PART" MAY BE IN. WE TOOK POSSESSION OF THE CAR ON DECEMBER 20TH, 2014. I CONTACTED FORD ASKING FOR A BUY BACK AND AM WAITING TO HEAR. BOTH THE DEALERSHIP SERVICE MANAGER AND A FORD FIELD ENGINEER EXPERIENCED THE SAME ISSUES. *TR

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I WAS DRIVING TO WORK 6:30 AM SMALL INCLINE AND VEHICLE JERKED AND STOPPED ,I PUT IT INTO PARK PUSHED THE RED OK BUTTON RESTARTED THE VEHICLE AND DROVE STRAIGHT TO DEALER. THEY SAID IT WAS THE THROTTLE BODY AND FIXED IT AND CHANGED THE CODES THE THROTTLE WAS OUT OF RANGE. *TR

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FORD CUSTOMER SERVICE REFERENCE # [XXX] 2013 FORD EDGE VIN [XXX] ON THE MORNING OF APRIL 9, 2013 MY WIFE ([XXX]) WAS DRIVING TO WORK AT AN ELEMENTARY SCHOOL. SHE WAS APPROACHING THE SCHOOL AT ABOUT 20 MPH ON LEVEL STREET WHEN SHE NOTICED THAT THE VEHICLE WAS DIFFICULT TO CONTROL. SHE SOON REALIZED THAT THE ENGINE HAD STALLED. LUCKILY THERE WERE NO CHILDREN PRESENT AND SHE WAS ABLE TO BRING THE VEHICLE TO A STOP WITHOUT INCIDENT. SHE STARTED THE VEHICLE AND PULLED INTO THE SCHOOL PARKING LOT. I REPORTED THE PROBLEM TO THE DEALER (TOWN AND COUNTRY FORD OF EVANSVILLE INDIANA) AND WAS TOLD TO BRING IT IN SO THAT THEY COULD FIND THE CAUSE OF THE PROBLEM. THEY COULD NOT FIND THE CAUSE AND TOLD ME TO BRING IT BACK IN THE NEXT TIME THAT THE PROBLEM OCCURRED. I ALSO INFORMED THEM OF A PROBLEM WITH THE SEAT MOVING FOR NO KNOWN REASON AND ABOUT GETTING MUCH LESS THAN THE STATED GAS MILEAGE ON PURE HIGHWAY DRIVING. I WAS TOLD THAT THEY COULD NOT DO ANYTHING ABOUT THESE PROBLEMS EITHER. I REQUESTED THE NUMBER OF SOMEONE THAT I COULD CALL TO COMPLAIN ABOUT THESE ISSUES. I WAS GIVEN THE NUMBER OF THE CUSTOMER SERVICE DEPARTMENT. BECAUSE OF THE SERIOUSNESS OF THE PROBLEM THE INITIAL CONTACT REFERRED ME TO A MANAGER. INITIALLY THE MANAGER OFFERED NO MORE THAT THE DEALERSHIP, THAT IS TO BRING IT IN AFTER IT FAILS AGAIN. I EXPLAINED MY CONCERNS ABOUT THE SAFETY ISSUES OF LOSING CONTROL AT A HIGH RATE OF SPEED OR IN A SCHOOL ZONE. HE STATED THAT THERE WERE NO OTHER REPORTS OF THIS PROBLEM. (I WONDER HOW MANY PEOPLE HAVE TO BE KILLED BEFORE THEY GET CONCERNED ABOUT A SAFETY ISSUE.) AFTER AN EXTENSIVE HEATED DISCUSSION HE AGREED TO HAVE THE VEHICLE FURTHER EVALUATED AT THE DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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