What 299 owners told NHTSA about the 2013 Ford Cmax Hev

PURCHASED USED C-MAX 2013 ON OR ABOUT 15 OCTOBER 2014. VISITED FORD DEALER 3 TIMES. THE NEXT MORNING THE CAR WAS FOUND DEAD IN OUR DRIVE WAY. CHARGED THE BATTERY AT 12 AMPS FOR 2-2.5 HOURS AND READ 75% CHARGE. THERE WERE NO INDICATIONS OF BATTERY OR CHARGING SYSTEM MALFUNCTION. CALLED THE FORD DEALER AND TRIED TO DRIVE TO DEALER LOCATED 15-20 MINUTES AWAY. STOPPED AT RED LIGHT AND PROCEEDED THROUGH LIGHT WHEN GREEN. GOT TO THE GREEN LIGHT SIDE AND THE BATTERY LIGHT FLASHED FOR 2-3 SECONDS, BLINKED AND THE CAR QUIT. SPEED UNDER 10 MPH. HWY SPEED 50 MPH LIMIT. WITH THE CAR NOW IN THE OFF POSITION YOU HAVE NO POWER STEERING, NO POWER BRAKES, NO EMERGENCY FLASHERS AND NO BRAKE LIGHTS DUE TO BATTERY FAILURE. ONE DAY LATER THEY FOUND THAT THE CHARGING DC/DC SYSTEM MODULE HAD FAILED WHICH IS WHY THE BATTERY FAILED. THE BATTERY LIGHT CAME ON AT OR ABOUT 12.0 V INSTEAD OF 12.8 VOLTS WHICH WOULD HAVE INDICATED A FAILED CHARGING SYSTEM (LIKE THE OLD ALTERNATOR LIGHT BUT THIS VEHICLE DOES NOT HAVE AN ALTERNATOR). NO BATTERY/CHARGING SYSTEM MONITORING SYSTEM GAUGE PRESENT IN STANDARD INSTRUMENTATION PANEL. I BELIEVE THAT THERE IS AN ERROR IN THE COMPUTER MONITORING SYSTEM TO ALARM AT 12.0 V (DEAD BATTERY VOLTAGE) VERSE 12.8 VOLTS SHOWING A FAILED CHARGING SYSTEM COMPONENT. POSTED ALERT ON C-MAX FORM TO BUY VOLT METER TO PLUG INTO 12 V SOCKET TO MONITOR UNTIL FORD FIXES BOTH THE WARNING LIGHT AND ALSO MAKES THE CHARGING SYSTEM COMPONENTS FAULT TOLERANT (HAVE 3 OR MORE PARALLEL SYSTEM WITH ALARMS). CALLED FORD. WROTE FORD A LETTER ADVISING THEM OF THIS CONDITION. *TR

NHTSA ODI 10651294

MY 2013 FORD C-MAX HYBRID BATTERY IS DEAD IN THE GARAGE AGAIN. NO ELECTRICAL SYSTEMS WERE LEFT ON OVERNIGHT. THE CAR DOES NOT HAVE A TRADITIONAL BATTERY TO START THE ENGINE; IT USES THE HYBRID BATTERY TO DO THAT. THIS IS THE 4TH TIME MY CAR IS DEAD. I CALLED AAA TWICE AND CHARGED/JUMPED IT MYSELF WITH A BATTERY CHARGER THE OTHER TIMES. I TOOK IT TO THE DEALER TWICE AND THEY COULD NOT FIND ANY ISSUES, OF COURSE. I PREVIOUSLY REPORTED POOR MPGS FOR THIS VEHICLE, I AM WONDERING IF A FAULTY BATTERY OR RELATED ELECTRICAL COMPONENTS IS THE CAUSE FOR BOTH ISSUES. I HAVE SEEN THIS PROBLEM REPORTED ON SEVERAL OTHER CONSUMER COMPLAINT WEB SITES BY MANY PEOPLE. THIS APPARENTLY IS A CHRONIC ISSUE FOR THIS VEHICLE. MY WARRANTY IS ALMOST UP, IF I AM HAVING ISSUES THROUGHOUT MY WARRANTY PERIOD WITH THIS ISSUE (WITH NO RESOLUTION), WHAT HAPPENS WHEN JUMPING THE BATTERY FAILS TO BRING THE CAR BACK TO LIFE AFTER THE WARRANTY RUNS OUT? I REQUEST AN INVESTIGATION INTO THIS COMMON ISSUE AND PRESS FORD TO FIX THE ISSUE AND EXTEND THE WARRANTY ON THE BATTERY AND CHARGING ELECTRICAL SYSTEM. *TR

NHTSA ODI 10650811

WHILE DRIVING ON THE INTERSTATE WE NOTICED A NOISE COMING FROM THE LEFT FRONT TIRE AREA. WHENEVER WE STOPPED, I LOOKED AT THE TIRE AND NOTICED A LARGE BUBBLE ON THE SIDEWALL OF THE TIRE. WE PURCHASED ANOTHER TIRE AND DROVE THE CAR TO A REPAIR SHOP WHERE WE HAD THE TIRE WITH THE SIDEWALL BUBBLE REMOVED AND THE NEW TIRE INSTALLED. WE LOOKED AT THE TIRE TO SEE WHAT HAD CAUSED THE BUBBLE AND NOTICED THAT THERE WAS A LARGE SQUARE TIRE PATCH INSTALLED ON THE INSIDE OF THE TIRE NEAR THE SIDEWALL. THIS VEHICLE WAS PURCHASED AS A NEW VEHICLE AND HAD MICHELIN TIRES ON IT. THIS WAS A PROFESSIONAL PATCH ON THIS TIRE THAT HAD TO HAVE BEEN DONE AT THE TIRE MANUFACTURER OR AT WAYNE ASSEMBLY PLT. WHERE THE VEHICLE WAS BUILT. THIS IS NOT A DEALER OR HOME REPAIR. I AM DISAPPOINTED TO LEARN THAT A TIRE LIKE THIS COULD BE INSTALLED ON A NEW VEHICLE. THIS COULD HAVE CAUSED A BLOW OUT AND SERIOUS INJURY TO SOMEONE. *TR

NHTSA ODI 10643388

UPON RETURNING TO CAR AND ATTEMPTING TO 'START' THE ENGINE, COMPLETE CATASTROPHIC ELECTRICAL FAILURE. EVERY DASHBOARD COMPONENT DEAD. CALLED FORD ROADSIDE SERVICE (A DIFFERENT NIGHTMARE), CAR EVENTUALLY TOWED TO DEALER AND BCM REPLACED, BCM AND PCM BOTH RESET. THEN ISSUE OCCURRED AGAIN 9/2/2014 AT 22000 MILES. TOWED TO DEALER, STILL AWAITING WORD ON WHAT WENT WRONG THIS TIME. IT IS BECOMING VERY UNSETTLING TO DRIVE THIS CAR FEARING IT WILL FAIL WHILE DRIVING. ADDITIONALLY, THERE HAVE BE AT LEAST 5 FAILURES OF THE MYSYNC - ALL DURING TRIPS, LOOSING NAVIGATION. TWICE WITH A FATAL SOFTWARE ERROR MESSAGE AND COMPLETE LOSS OF NAVIGATION, RADIO, CLIMATE CONTROL FOR SEVERAL DAYS. THEN MYSTERIOUSLY STARTS WORKING AGAIN. DEALER HAS NO ANSWERS BECAUSE PROBLEM CAN'T BE REPLICATED. NOW ALWAYS HAVE A GPS IN CAR IN CASE OF FAILURES IN MYSYNC. *TR

NHTSA ODI 10630321

FROM PARK, SUDDEN FORWARD ACCELERATION AND HIT WALL, I HIT THE STEERING COLUMN, NO BRAKING, CAR REVERSED FROM IMPACT, STILL COULD NOT CHANGE GEARS, PULLED EMERGENCY BRAKE AND CAR STOPPED, ENGINE STILL REVVING UP, PUSHED BUTTON AND IT STOPPED. *TR

NHTSA ODI 10629155

HEARD LOUD SCRAPING SOUND FROM FRONT UNDERSIDE OF VEHICLE. PULLED OVER RIGHT AWAY AND SAW THAT ENTIRE FRONT EDGE OF FASCIA AT UNDERSIDE OF FRONT OF VEHICLE HAD COME LOOSE AND WAS DRAGGING ON ROAD. *TR

NHTSA ODI 10621219

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO OBTAIN AN OBJECT THAT WAS UNDER THE FRONT PASSENGER'S SIDE SEAT, THE SEAT TRACK DEEPLY CUT THE PASSENGER ON THE HAND. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE PASSENGER'S SIDE SEAT WAS REMOVED AND THE SEAT TRACK WAS FILED DOWN SMOOTHLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 09/16/14*LJ UPDATED 1/20/2015 *JS

NHTSA ODI 10618814

I WAS ON WAY TO WORK @ 15:30 AND I CAN NOT GET INTO MY LEASED CAR BECAUSE THERE IS CATASTROPHIC ELECTRICAL FAILURE.I CAN NOT GIVE YOU MILEAGE BECAUSE THERE IS NO WAY TO ACCESS OR READ ELECTRIC DIGITAL ODOMETER DISPLAY.FORD ROADSIDE SENT TOW TRUCK TO TOW MY FORD LEASE IN FOR CATASTROPHIC ELECTRICAL FAILURE THE TOW DRIVER ATTEMPTED TO JUMP START THAT FAILED ALSO.WAS TOWED TO SERVICING DEALERSHIP FUTURE FORD BECAUSE ORIGINAL PURCHASE/LEASE DEALER LITHIA FRESNO IS NOT AUTHORIZED TO SERVICE THEIR OWN FORD C MAX HYBRID LEASE. I AM BEGGING WHOEVER READS THIS COMPLAINT PLEASE DO SO WITH INTEGRITY AND SHARE IT WITH SOMEBODY,ANYBODY OR AGENCY WITH AUTHORITY/JURISDICTION TO OPEN CASE AND INVESTIGATE, OR DOING ANYTHING TO STOP THESE SERIOUS, POTENTIALLY DEADLY FORD CMAX FAILURES. CATASTROPHIC MECHANICAL, ELECTRICAL, SYNC SYSTEM FAILURES.THIS IS THE 3RD SEPARATE, COMPLETE, CATASTROPHIC FAILURE W THIS CMAX HYBRID IN 18 MONTHS OF MY LEASE.I WANT OTHERS TO AT LEAST HAVE THE KNOWLEDGE OF WHAT HAS HAPPENED TO US ALREADY SO THAT OTHERS MAY NOT GET HURT.FOR THE SAKE OF SAFETY OF MILLIONS AND THE INTEGRITY OF DOING THE RIGHT THING THANK YOU. *TR

NHTSA ODI 10618204

THE DASHBOARD ON THE PASSENGER SIDE IS MISALIGNED, BENT UPWARD AND OUT, NOT MEETING THE DOOR PANEL/TOP OF DASH PROPERLY AS DOES THE DRIVERS SIDE. THIS MISALIGNMENT CREATES A GAP BETWEEN THE DASH AND DOOR PANEL, NORMALLY LESS THAN A PENCIL WIDTH, OF NEARLY A HANDS WIDTH. ALSO, THE GAP BETWEEN TOP OF THE DASH, NORMALLY FLUSH WITH THE OTHER DASH MOLDINGS, IS POPPED UP 1/2 INCH OR MORE. THIS INCONSISTENT ALIGNMENT IS VERIFIED BY VIEWING OTHER C-MAX VEHICLES. MY CONCERN BESIDES THE QUALITY OF FITMENT IS THE AIRBAG ALIGNMENT DURING A CRASH. IS THIS MISALIGNMENT AN ISSUE FOR AIRBAG DEPLOYMENT TO THE CORRECT ANGLE AND IF SO WOULD THIS CAUSE INJURY BEYOND THE INCIDENTAL INJURY CAUSED BY NORMAL AIRBAG DEPLOYMENT.. *TR

NHTSA ODI 10614693

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

NHTSA ODI 10614714

DURING A TWO-LEG ROAD TRIP FROM ORANGE COUNTY, CA TO PARK CITY, UT VIA LAS VEGAS, ON THE FIRST LEG JUST OUTSIDE LAS VEGAS I GOT A WARNING MESSAGE "STEERING ASSIST FAULT:SERVICE REQUIRED". CAR DID NOT LOSE STEERING ASSIST HOWEVER AFTER THE NEXT KEY CYCLE (OFF/ON) A STEERING ASSIST FAILED MESSAGE APPEARED AND VEHICLE LOST STEERING ASSIST. THE VEHICLE WAS DRIVEN CAREFULLY TO THE NEAREST FORD DEALER . THEY TOLD ME THE FAULT WAS CAUSED BY EXCESSIVE TIRE PRESSURES (REALLY?) AND THEY HAD SET THE TIRE PRESSURES AND RESET THE FAULT CODE (C102D - EXCESSIVE FRICTION IN STEERING RACK). ON THE SECOND LEG AROUND 40 MILES FROM DESTINATION THE SAME THING HAPPENED AGAIN - SAME FAULT CODE, SAME RESULT. CAR WAS TAKEN EARLY NEXT MORNING TO NEAREST FORD DEALER IN PARK CITY. AFTER A SHORT TIME THEY DIAGNOSED THE PROBLEM AS A FAULTY STEERING RACK. THEY ISSUED A LOANER CAR WHILE STEERING RACK ASSEMBLY WAS REPLACED UNDER WARRANTY. IT'S MY OPINION THAT THIS WAS A POTENTIALLY SERIOUS SAFETY ISSUE AND AFTER READING OF SIMILAR OCCURRENCES ON OTHER FORD VEHICLES, I BELIEVE FURTHER INVESTIGATION IS WARRANTED. *TR

NHTSA ODI 10610580

ADDITIONAL DATA: FORD CUSTOMER SERVICE ADMITTED THE FIRST RECHARGE OF THE HYBRID WAS DONE WITH AND INADEQUATE SOFTWARE SYSTEM. ON MAY 31 THE CAR AGAIN FAILED TO START. FORD ADMITTED THAT THE SOFTWARE HAD BEEN CHANGED TO ACCOMPLISH THE LOGIC SYSTEM TO BETTER CONTROL THE CAR. IT IS NOTE HERE FORD ALSO ADMITTED THIS C MAC WAS MADE FOR PARTS FORM BOTH 2013 AND 2014 INVENTORY. MY ISSUE IS FORD HAS ACKNOWLEDGE REFUND TO BE PAID FOR LOSS IN MPG. HOWEVER FORD FAILS TO RECOGNIZE THE SCIENTIFIC FACT RECHARGING OF A DEPLETED BATTERY MARKEDLY REDUCES LIFE. I BELIEVE SAFECAR.GOV MUST FORCE FORD TO ACKNOWLEDGE THIS FAILURE: THIS MESSAGE SENT TO FORD " MY VIN NUMBER FOR MY C-MAX IS [XXX]. IT IS A SCIENTIFIC FACT TOTAL DISCHARGE OF A BATTERY FOLLOWED BY A RECHARGE LOWERS THE LIFE EXPEDIENCY OF THE BATTERY. THIS HAS HAPPENED TWICE. THE FIRST RECHARGE WAS DONE WITH A INEFFECTIVE SOFTWARE CHANGE. THE SECOND RECHARGE WAS DONE WITH AN IMPROVED SOFTWARE CHANGE. QUESTION TO BE ANSWERED BY FORD. BECAUSE OF INEFFECTIVE SOFTWARE MY BATTERY LIFE HAS BEEN REDUCED. AS A RESULT FORD IS OBLIGATED TO COMPENSATE ME FOR THESE FAILURES. MY QUESTION TO FORD IS:"WHAT WILL FORD DO TO COMPENSATE?" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10604441

THE LOW PRESSURE LIGHT CAME ON AS I WAS TAKING A TRIP OF ABOUT 65 MILES TO MY MOTHERS HOME. I STOPPED AND CHECKED THE TIRES AND HAD TO PUT AIR IN THE TWO TIRES ON THE PASSENGER SIDE OF THE CAR. THE LIGHT DID NOT GO OUT; BUT I THOUGHT THAT MIGHT BE BECAUSE I DID NOT TURN THE CAR OFF SO I CONTINUED THE LAST 3 MILES OF MY TRIP. I PARKED THE CAR AT MY MOTHERS AND VISITED FOR ABOUT 4 HOURS. WHEN I GOT READY TO LEAVE, I WALKED AROUND THE CAR AND CHECKED THE TIRES AGAIN. I DID NOT NOTE ANY PROBLEMS WITH THE TIRES OR THEM BEING LOW; BUT THE LIGHT CAME BACK ON WHEN I STARTED THE CAR. I CONTINUED ON HOME WITH THE INTENTION OF TAKING THE CAR BACK TO MY DEALERSHIP. ABOUT A THIRD OF WAY HOME I HAD THE PASSENGER SIDE REAR TIRE BLOW OUT. THERE IS A WHOLE IN THE OUTSIDE TIRE WALL, AND THE INSIDE TIRE WALL SEPARATED FROM THE TIRE. *TR

NHTSA ODI 10604351

ON OR ABOUT12/21/2013C-MAX FAILED TO START, LATE ON RAINY NIGHT ON FEDERAL RESERVATION. HYBRID BATTERY FAILED. SHEEHY MARLOWE HEIGHTS RECHARGED HYBRID BATTERY CHANGED SOFTWARE RETURNED CAR. WITH MILEAGE REDUCTION TO 38 MPG CAR WAS DEFINED AS A MIXTURE BETWEEN 2013 AND 2014 PART BUILD. ON 31 MAY 2014 CAR AGAIN FAILED TO START. HYBRID BATTERY FAILED. SERVICED BY SHEEHY FORD SPRINGFIELD RETURNED 2 DAYS LATER WITH MILEAGE REDUCTION TO 38 MPG. REQUESTED FORD ENGINEERING REVIEW OF TWO FAILURES. NO REPORT FROM FORD AS OF THIS DATE. *JS

NHTSA ODI 10598279

THE LOSS OF POWER INCIDENT OCCURRED ON MAY 27, 2014, WHILE DRIVING 70 MPH IN THE FAST LANE OF THE 405 FREEWAY AT THE INTERSECTION OF THE 405 AND 5 FREEWAYS IN LOS ANGELES, CA. THE FORD C MAX 2013 SUDDENLY DROPPED FROM 70 MPH TO LESS THAN 5 MPH. THE CAR WARNING MESSAGE ON THE DASH READ: "STOP SAFELY". DUE TO THE COURTESY OF THE MANY DRIVERS ON THE FREEWAY AT 7 IN THE MORNING, THE CAR CROSSED 4 TO 5 LANES OF FAST MOVING TRAFFIC, IN A LIMITED OPERATING MODE AT APPROXIMATELY 5 MILES AN HOUR, ENDING AT THE ON-RAMP FOR CARS ENTERING THE FREEWAY. THE CAR WAS STOPPED BUT NOT TURNED OFF. AT THAT POINT THE FUEL HISTORY DISPLAY WAS BLANK FOR THE LAST FIVE MINUTES. AFTER WAITING APPROXIMATELY ANOTHER 5 MINUTES, THE CAR WAS RESTARTED AND APPEARED TO RUN NORMALLY. IMMEDIATELY, THE CAR WAS DRIVEN TO THE NEAREST FORD SERVICE CENTER, GALPIN FORD IN SHERMAN OAKS, CALIFORNIA FOR ASSISTANCE AND DIAGNOSIS. THE GALPIN SERVICE DEPARTMENT COULD NOT LOCATE A COMPUTER CODE THAT RELATED TO THE PROBLEM. AFTER LEAVING GALPIN FORD, THE CAR WAS DRIVEN 350 MILES TO WALNUT CREEK, CA WITH NO POWER ISSUES. THE NEXT DAY, THE SERVICE MANAGER WAS CONTACTED AT WALNUT CREEK FORD (WHERE THE CAR WAS LEASED ON MARCH 27, 2014). THE SERVICE MANAGER THERE INDICATED IF THERE WAS NO COMPUTER CODE FOR THE PROBLEM, NO DIAGNOSIS COULD BE MADE UNTIL THE LOSS OF POWER OCCURRED AGAIN. AS OF JUNE 11, 2014, THE LOSS OF POWER ISSUE HAS NOT RECURRED. *TR

NHTSA ODI 10597744

UNDER NORMAL OPERATING CONDITIONS, MY HUSBAND BUMPED THE IGNITION KEY WITH HIS KNEE AND THE CAR TURNED OFF. HE QUICKLY FIGURED OUT WHAT HAD HAPPENED AND PULLED OVER AND RESTARTED IT AND WE CONTINUED ON. *TR

NHTSA ODI 10596907

ONE MONTH AFTER THE ELECTRONIC STEERING MODULE FAILED (AS PREVIOUSLY REPORTED HERE) & HAD TO BE REPLACED, THE RCM MODULE FAILED. ADVANCED TRACTION CONTROL, AND AIRBAG LIGHTS WERE/ARE LIT ON DASHBOARD. I DROVE WITHOUT A FUNCTIONING AIRBAG FOR 10 DAYS WHILE BEST FORD NASHUA TRIED TO REPLACE THE MODULE WHICH IS OUT OF STOCK. YESTERDAY 6/6/14 FORD NASHUA PROVIDED A RENTAL CAR UNTIL THEY CAN GET THE PART. *TR

NHTSA ODI 10596805

VEHICLE PARKED IN GARAGE OVER NIGHT. DEAD BATTERY. TOWED TO DEALER. COULD NOT FIND A PROBLEM. JUNE 1 VEHICLE PARKED IN GARAGE OVER NIGHT, DEAD BATTERY IN THE MORNING. *TR

NHTSA ODI 10595419

CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER CARE AND GIVEN A CASE NUMBER. WHEN BATTERY IS DEAD, GEAR SHIFTER CANNOT BE MOVED TO EVEN PUSH THE CAR OUT OF THE CARPORT TO BE TOWED. *TR

NHTSA ODI 10594601

DRIVING ON THE INTERSTATE FREEWAY AT NIGHT. A LIGHT WARNING OF POWER STEERING PROBLEM CAME ON. EXITED AND WENT TO A TRUCK STOP. RESTARTED CAR BUT THE POWER STEERING DIDN'T WORK. VERY DIFFICULT TO STEER. HAD TO HAVE CAR TOWED. THERE WAS NO APPARENT CAUSE. *TR

NHTSA ODI 10587639

STOPPED TO GET GAS. AFTER FILL-UP CAR STARTED BUT STEERING WAS GONE, LIGHTS ON DASHBOARD "CHECK POWER STEERING NOW". WAS 75 MILES FROM HOME. HAD TO BE TOWED, CAR IN SHOP FOR WEEKEND UNTIL TUESDAY WAITING FOR ELECTRONIC STEERING MODULE. TOWING, CAR RENTAL AND PART REPLACED AT FORD'S EXPENSE. THERE ARE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON NEW FORD SMALL CARS ON VARIOUS INTERNET FORD CMAX FORUMS. ACCORDING TO REPORTS ON INTERNET, THIS CAN REOCCUR AND HAS HAPPENED AT SPEED AFTER THE MODULE IS REPLACED. *TR

NHTSA ODI 10587644

THE WIFE JUMPED A CURB WHILE PARKING AND THE CMAX RAN INTO A BRICK PILLAR CAUSING DAMAGE TO THE FRONT END, THE AIRBAGS DID NOT DEPLOY. WIFE SAID HER FOOT WAS ON THE BRAKE AND THE ACCELERATION FROM A STOP WAS VIOLENT. *JS

NHTSA ODI 10579342

VEHICLE CONTINUES TO ACCELERATE AT SLOW SPEEDS WHEN ACCELERATOR PEDAL IS LIFTED ON SLIPPERY SURFACES CAUSING VEHICLE TO SLIDE AND SPIN. COMPLETELY UNSAFE TO DRIVE UNDER THESE CONDITIONS. *TR

NHTSA ODI 10564556

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

NHTSA ODI 10561897

THE SECOND DAY WAS THE 1ST TIME MY CAR DIED. I TOOK TO THE DEALER AND SUPPOSEDLY THEY REPLACED BATTERY. MY CAR DIED 5 TIMES AGAIN AFTER. LAST FRIDAY 01/10/14 TOOK CAR FOR 3 RECALLS ONE WAS FOR THE BATTERY. TODAY 01/16/14 AT 04:10AM MY CAR DIED AGAIN. THIS IS VERY INCONVENIENT WHEN MY TIME IS VERY LIMITED. *TR

NHTSA ODI 10560185