What 35 owners told NHTSA about the 2013 Chrysler 300c

MY CAR CAUGHT ON FIRE WHILE DRIVING HOME. PRIOR TO THIS INCIDENT, THREE DAYS BEFORE FIRE HAPPENED MY CAR KEPT OVERHEATING, BUT IF I WAS ON THE FREEWAY CAR WOULDN'T OVERHEAT. GOT HOME AND CAR WOULD NOT SHUT OFF. MY SON RAN OVER TO THE CAR AND TOLD ME TO DISCONNECT BATTERY CABLES CUZ CAR WAS ON FIRE AND WOULDN'T SHUT OFF. SON OPENED THE HOOD AND SAW THE FIRE. HE COULDN'T PUT IT OUT. THEN IT JUST WENT OUT BY ITSELF. AFTER EXAMINING THE ENGINE COMPARTMENT FOUND THAT THE TIPM WAS ON FIRE. OPENED TIPM FUSE BOX AND SEVERAL RELAYS WERE MELTED. CALLED DEALERSHIP AND THEY ADVISED CALLING CORPORATE. I CALLED CORPORATE AND IT TOOK OVER A MONTH FOR THEM TO RESPOND. FIRST THEY SAID THEY WERE SENDING OUT AN INVESTIGATOR THAT NEVER SHOWED UP. AFTER 4 PHONE CALLS THEY CALLED ME BACK AND STATED THEY WOULDN'T FIX MY CAR. IT WOULD COST ME TO REPAIR THE CAR. MY CAR WAS ON FIRE WHILE I WAS DRIVING IT. CHRYSLER SAYS THEY TAKE ANY CAR FIRES VERY SERIOUSLY BUT I GUESS MINE WASN'T SERIOUS ENOUGH FOR THEM. I HAVE BEEN WALKING FOR MONTHS. MY NEXT STEP WILL HAVE TO BE SUING CHRYSLER CORPORATION.

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TL* THE CONTACT OWNS A 2013 CHRYSLER 300C. WHILE DRIVING 35 MPH, A BURNING ODOR WAS DETECTED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. FRANKLIN CHRYSLER DODGE JEEP RAM (1124 MURFREESBORO RD, FRANKLIN, TN 37064, (615) 614-8243) WAS CALLED AND REFERRED THE CONTACT TO CHRYSLER'S CUSTOMER CARE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

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TL* THE CONTACT OWNS A 2013 CHRYSLER 300C. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) REGARDING THE ALTERNATOR. THE CONTACT STATED THAT THE REMEDY AND REPAIR PART HAD NOT BEEN SUPPLIED FROM THE MANUFACTURER TO THE DEALER (LIBERTY CHRYSLER DODGE JEEP RAM, 750 W OGLETHORPE HWY, HINESVILLE, GA 31313, (912) 876-5129). IN ADDITION, THE ABS AND TRACTION CONTROL WARNING INDICATORS RANDOMLY KEPT FLASHING FOR MONTHS. ALSO, WHILE DRIVING THE VEHICLE, SMOKE APPEARED UNDER THE HOOD WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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CAR LOST ALL POWER WHILE DRIVING. STUCK IN THE MIDDLE OF AN INTERSECTION.EVERYTHING WAS LOCKED UP. STRANDED FOR 2 HOURS WAITING FOR AAA. I KNOW THERE IS A RECALL ON THE ALTERNATOR. WE TOOK THE CAR TO OLIVER C JOSEPH CHRYSLER IN BELLEVILLE, IL. THEY SAY - THEY DON'T HAVE THE PARTS. THEY CAN ORDER THE PARTSBUT WE WILL HAVE TO PAY FOR THE REPAIR AND WAIT TO GET REIMBURSED BY CHRYSLER. AT LEAST $850 IN REPAIRS. I CAN'T PAY $850! WHY SHOULD I HAVE TO IF THIS IS A RECALL. THE DEALER CONFIRMS THIS WAS AN ALTERNATOR FIRE. I NEED CHRYSLER TO FIX MY CAR.

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MY WIFE WAS COMING HOME FROM WORK AND SHE SAID THE RADIO TURNED OFF ON ITS OWN AND WOULDN'T GO BACK ON. THEN SHE SAID SHE BEGAN TO SMELL A "BURNING SMELL" OF LIKE PLASTIC OR BRAKES. SHE THEN SAID THAT THE CAR BEGAN TO SMOKE FROM UNDER THE HOOD, LUCKILY MY WIFE WORKS 5 MILES AWAY FROM HOME. I TOLD HER TO IMMEDIATELY TURN THE CAR OFF TO PREVENT ANYTHING ELSE FROM HAPPENING. I COULD STILL SMELL THE BURNING OF WHAT I LATER FOUND OUT WAS THE ALTERNATOR. I WENT ON THE INTERNET TO CHECK FOR RECALLS AND WAS SURPRISED TO FIND OUT THAT THERE WAS BUT ONLY ON THE V6 ENGINE MODELS BUT APPARENTLY WITH THE SAME EXACT ISSUES. I DISCOVERED IN ANOTHER WEBSITE THAT THERE IS MANY COMPLAINTS ON MY SAME CAR MODEL FROM OTHER OWNERS AS WELL. OUR CAR ONLY HAS 49K MILES AND DID NOT COST US CHEAP AT 45,000. CHRYSLER OUT TO BE ASHAMED FOR NOT POSTING THESE SERIOUS ELECTRICAL COMPLAINTS. MY WHOLE FAMILY HAS BEEN CHRYSLER FOR OVER 45 YEARS SINCE THE DAYS OF PLYMOUTH. PERHAPS ITS TIME TO CHANGE. PLEASE DO NOT WAIT TILL SOMEONE ENDS UP GETTING HURT OR EVEN KILLED OVER THIS SERIOUS MATTER THAT CAN MAKE VEHICLE CATCH-ON FIRE.

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I WAS IN A CAR ACCIDENT IN JULY . MY CAR WAS TOWED TO CHRYSLER IN ALEX VA MY CAR WAS DIAGNOSED CORRECTLY THE CAR STALLED WAS SMOKING STEERING BRAKES AIR BAG ALL WERE ISSUES. DEALER HAD MY CAR 7/29-9/6.MY CAR STEERING WHEEL WAS TIGHT DRIVING I REPORT IT TO THE DEALER VERBALLY BY EMAIL WITH NO RESPONSE. TWO WEEKS AFTER RECEIVING MY CAR BACK IT SAFE BATTERY MODE LIGHT CAME ON AND BROKE DOWN I RECEIVED A JUMP START TWICE TO RESTART MY CAR. I SLOWLY DROVE OF APPLY LITTLE PRESSURE TO THE BRAKES THE SAFE BATTERY MODE LIGHT LIGHT CAME ON BRAKE ABS LIGHT EMERGENCY BRAKE LIGHT ENGINE LIGHT OTHER WARNING LIGHTS I HAD TO CONTROLL THE STEERING WILL TRYING TO APPLY BRAKES TO DRIVE WITH WAS DIFFICULT WHILE THE DASH IS BLANKING ORANGE AND ON AND OFF. I STOP THE CAR HAD IT TOWED TO CHRYSLER DEALERSHIP TO LEARN WHEN CALLING A 1800 NUMBER MY CAR WAS ON A RECALL LIST FOR ALTERNATOR. I CONTACT CHRYSLER CUSTOMER CARE TO RESOLVE THE RECALL TOLD THERE IS NO RESOLUTION FOR THIS RECALL. I INFORMED OF MY FEARS OF SAFETY AND ASKED FOR A SOLUTION TO AT LEAST RECEIVED A LOANER CAR UNTIL THE RECALL SOLUTION IN 2018 WOULD TAKE PLACE FOR REPAIRS. I WAS YELLED AT HUNG UP ON FOR ASKING FOR A REPLACEMENT RESOLUTION AND TOLD TO HAD THE SAME RECALL PART PLACE IN MY CAR AND PAY FOR IT AND SUBMIT THE RECEIPT TO CHRYSLER FOR REFUND. I INFORMED CHRYSLER I DON'T FEEL SAFE AND FEARFUL OF DOING THIS DUE TO MY EXPERIENCE AND NO SAFE WAY TO ENSURE THAT THIS WOULD NOT CAUSE A FIRE ANOTHER LOSS OF POWER AND CAUSES A ACCIDENT. I WAS TOLD BY CHRYSLER CUSTOMER CARE EACH TIME I CALLED THAT MY ONLY OPTION IS TO REPLACE THE ALTERNATOR WITH ANOTHER ALTERNATOR THAT IS ON RECALL OR WAIT UNTIL CHRYSLER MAKE THE RECALL SOLUTION WHICH THE NEW PART WILL BE AVAILABLE IN 2018 I WOULD HAVE TO LET THE CAR SIT UNRESOLVED AND NOT REPAIRED. I FEEL FORCED INTO THIS OPTION BY CHRYSLER AND THE DEALERSHIP AUTO SERVICE MANGER MIKE

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TL* THE CONTACT OWNS A 2013 CHRYSLER 300C. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT OBSERVED SMOKE FROM THE HOOD OF THE VEHICLE. THE CONTACT CALLED FIELDS CHRYSLER (LOCATED ON 750 TOWNE CENTER BLVD, SANFORD, FL 32771), BUT NO APPOINTMENT WAS SCHEDULED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD HAVE SOMEONE CONTACT HER TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN.

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