What 627 owners told NHTSA about the 2013 Chrysler 200

WAS HIT FROM THE BACK, AND BOTH HEAD REST DEOYED. HOW IS THIS SAFE? IT CAUSED MORE PROBLEMS THAN THE WRECK ALONG.

NHTSA ODI 10924630

PASSENGER HEAD RESTRAINT DEPLOYED WHILE DRIVING AT APPROX. 30 MPH ON A CITY STREET WHILE SLOWING TO ENTER A SERVICE STATION.

NHTSA ODI 10915604

WE WERE IN AN ACCIDENT MY SON AND HUSBAND WERE IN THE FRONT SEAT AND THE BOTH HAD INJURIES. MY SON HAD NECK INJURY AND I FEEL THAT IT IS DUE TO THE HEADRESTS IN THE VEHICLE. I WOULD JUST LIKE FOR THIS TO BE LOOKED INTO. WE WERE AT A STOP WHEN THE VEHICLE WAS REAR ENDED BY 2 VEHICLES. THE HEADREST LITERALLY BLEW OPEN. PRIOR TO THIS THE WIPERS WOULD TURN ON, ANYTIME WE USED THE SIGNAL LIGHT.

NHTSA ODI 10899137

ON THE EVENING OF MAY 3RD, 2016 I RETURNED TO MY VEHICLE AFTER WORK TO FIND THAT THE DRIVER HEAD RESTRAINT HAD BEEN DEPLOYED FOR UNKNOWN REASONS. EARLIER THAT DAY I WENT TO THE BANK ALL WAS WELL THE HEAD RESTRAINT WAS COMPLETELY INTACT. AT APPROXIMATELY 5:05PM I RETURNED TO MY VEHICLE TO HEAD HOME AND NOTICED THAT I COULD NOT REST MY HEAD AS I DO ON A DAILY BASIS ON MY DRIVE HOME. MY CONCERNS ARE THAT IF I WERE DRIVING IN TRAFFIC OR ON THE FREEWAY AND IT UNEXPECTEDLY DEPLOYED POTENTIALLY CAUSING AN ACCIDENT OR WORSE DUE TO A CHAIN REACTION. I IMMEDIATELY CONTACTED THE CHRYSLER RECALL CENTER. FILED A COMPLAINT, ISSUED A CASE NUMBER AND WAS TOLD THAT SOMEONE WOULD BE CONTACTING ME TO INVESTIGATE WITH A POSSIBLE RESOLUTION. I HAVE NOT BEEN CONTACTED AS OF 5/9/2016. I ALSO FOLLOWED UP ON THE CASE FRIDAY MAY 6TH . THE CASE NUMBER HAD NOT BEEN ASSIGNED. I'M LOOKING FOR A RESOLUTION AS TO WHY THIS HAPPENED UNEXPECTEDLY AND WHAT IF ANYTHING WOULD BE MY OPTIONS. IF THIS HAS HAPPENED TO OTHER, THIS COULD POTENTIALLY BECOME A SAFETY HAZARD.

NHTSA ODI 10863915

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD BANG AND THE PASSENGER SIDE HEAD RESTRAINT EXPLODED. THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT SUSTAINED HEARING LOSS IN THE RIGHT EAR, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER PER THE MANUFACTURER'S REQUEST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,500. ...UPDATED 06/03/15 *BF UPDATED 10/05/2015*CN

NHTSA ODI 10705568

MY WIFE WAS DRIVING ON THE FREEWAY AT 65 MPH WHEN ALL OF A SUDDEN THE ACTIVE HEAD RESTRAINT POPPED OPEN AND STRUCK HER IN THE BACK OF THE HEAD CAUSING HEAD AND NECK PAIN. TOOK TO THE DEALERSHIP THEY SAID THEY HAVE NEVER SEEN ANYTHING LIKE THAT BEFORE. *TR

NHTSA ODI 10652250