What 627 owners told NHTSA about the 2013 Chrysler 200

I WAS DRIVING DOWN THE ROAD ONE DAY, AND WHEN I WAS SITTING AT A STOPLIGHT, I WAS SMACKED IN THE BACK OF MY HEAD BY THE HEAD RESTRAINT. I WAS STATIONARY WHEN IT HAPPENED, AND 3 MONTHS LATER THE PASSENGER SIDE HIT MY WIFE. *JS

NHTSA ODI 11257398

AT APPROXIMATELY 3:10PM ON 8/29/19, THE CAR WAS ON AND IN PARK WITH THE AC TURNED ON, AS MY SON IN LAW WAS PLACING HIS 33-MONTH BABY IN THE CAR SEAT, LOCATED BEHIND THE DRIVERS SEAT. MY SON IN LAW SAT DOWN IN THE DRIVER SEAT AND WAS PULLING HIS FEET INTO THE VEHICLE WHEN HE HEARD A LOUD BLAST AND FELT THE SEAT HEADREST EXPLODE AGAINST HIS NECK AND BACK. HE STATES HE MAY HAVE BLACKED OUT FOR AN UNDETERMINED TIME. ALTHOUGH HE WAS DISORIENTED, HE THEN TURNED AROUND IN THE SEAT TO CHECK ON HIS SON, WHO WAS CRYING. HE NOTED THAT THE HEADREST WAS SPLIT APART. NO NOTATION OF ANY DUST OR PARTICLES WERE NOTED. HE THEN DROVE THE VEHICLE HOME AND PARKED IT IN THE DRIVEWAY AT OUR HOME. MY SON IN LAW HAD BAD HEADACHES THAT NIGHT, SO I ENCOURAGED HIM TO GO TO THE EMERGENCY ROOM TO BE CHECKED. THE ER PHYSICIAN FELT THAT HE DID HAVE A CONCUSSION AND GAVE HIM INSTRUCTIONS ON CARE POST-CONCUSSION. CHRYSLER IS SENDING A TECHNICIAN TO CHECK THE CAR. I HAVE SIGNED AN AGREEMENT THAT ALLOWS THEM TO REVIEW THE ORC (OCCUPANT RESTRAINT CONTROLLER) AND THE EDR (EVENT DATA RECORD) AND TO SHARE THIS INFORMATION WITH THE NHTSA. THIS CAR WAS PURCHASED IN MAY OR JUNE 2016 FROM CARMAX IN AUSTIN TEXAS AND HAS BEEN IN FOR ALL RECALLS SINCE THAT TIME. THERE IS ONE RECENT RECALL THAT HAS NOT BEEN COMPLETED DUE TO WAITING FOR TEXAN CHRYSLER/DODGE TO GET THE PART AND CALL ME. PLEASE LET ME KNOW IF ANY FURTHER INFORMATION IS NEEDED FROM ME. I AM VERY CONCERNED THAT THIS COULD HAVE CAUSED A COLLISION OR WORSE AND INJURED MY FAMILY. *DT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR

NHTSA ODI 11253933

"TAKATA RECALL" MY FRONT PASSENGER HEADREST OPENED UP AND CAN NOT BE PUT BACK TOGETHER. I CAME OUT TO GET IN AND IT WAS OPEN. TOOK IT TO DEALER AND THEY SAID IT WOULD COST OVER $400.00 TO REPLACE. THE CAR WAS SETTING STILL.

NHTSA ODI 11253664

ON AUGUST 20TH I NOTICED THE HEADREST ON THE FRONT PASSENGER SEAT HAD DEPLOYED. THE HEADREST MECHANISM DEPLOYED WHILE THE VEHICLE WAS PARKED. I NOTICED SEVERAL SMALL PIECES OF BLACK PLASTIC ON THE FRONT PASSENGER SEAT. UPON EXAMINING THE HEADREST, I SAW THAT THE PLASTIC WHICH WAS SUPPOSED TO HOLD A SPRING MECHANISM HAD FAILED. THE ACTIVE HEAD RESTRAINT WAS ALLEGEDLY FIXED DURING AN EARLIER CHRYSLER RECALL, AS THERE WERE ISSUES WITH THE ARH NOT DEPLOYING. IT NOW APPEARS THAT THE FIX MAY BE CALIBRATED TOO SENSITIVE AND THE AHR DEPLOYS WITH NO TRIGGER EVENT. MY CHRYSLER 200 HAD 51,000 MILES WHEN THIS OCCURRED; IT IS STILL COVER BY A PLATINUM SERVICE CONTRACT ALTHOUGH THE DEALER IS BALKING AT ALLOWING THE REPAIR UNDER WARRANTY. THE DEFECTIVE HEADREST IS STILL INSTALLED IN THE CAR. I AM CONTACTING CHRYSLER TO MAKE THE NEEDED REPAIRS AS WELL.

NHTSA ODI 11252688

MY VEHICLE WAS PARKED AND THE DRIVER'S SIDE HEADREST POPPED OUT. TOOK IT TO THE DEALER AND WAS ADVISED THAT IT COULDN'T BE RESET. NOW IT JUST HURTS MY NECK WHEN DRIVING.*DT CONSUMER STATED THERE WERE NO INJURIES.*JB

NHTSA ODI 11240511

DRIVER'S HEAD RESTRAINT WAS ACTIVATED WITHOUT CAUSE. DEALER REPLACEMENT COSTS $390.00, NOT INCLUDING SERVICE AND INSTALLATION CHARGES. VEHICLE WAS PARKED IN AN AREA OUTSIDE A MEETING PLACE AND THERE IS NO VISIBLE DAMAGE.

NHTSA ODI 11220695

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE DRIVING 30 MPH, THE CONTACT AND HIS SPOUSE WERE INVOLVED IN A CRASH WITH ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE SUSTAINED SEVERE WHIPLASH, AND INJURIES TO THE BACK AND HEAD. THE CONTACT INJURED HIS CHEST ON THE STEERING WHEEL. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE A NEW GRILL, BUMPER, PAINT AND DOORS WERE ADDED. THE CONTACT STATED THAT THE CRASH WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16V668000 (SEATS AND AIR BAGS). THE VIN WAS INCLUDED IN THE RECALL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 46,066.

NHTSA ODI 11197387

WHILE SITTING IN THE PARKED VEHICLE AT A GAS STATION, THE HEADREST POP OPEN BANGING MY HEAD AGAINST THE BACK OF THE HEADREST CAUSING MY HEAD TO HURT FOR HOURS. UNFORTUNATELY, I'VE BEEN UNABLE TO FIX THIS PROBLEM ON MY OWN.

NHTSA ODI 11186696

I WAS A FRONT SEAT PASSENGER IN A CHRYSLER 200 2013. WE WERE ON A CITY STREET GOING APPROXIMATELY 35MPH. THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT WARNING CAUSING A VIOLENT JOLT AND INJURIES TO MYSELF. THERE WAS NOTHING THAT WOULD HAVE CAUSED IT TO DEPLOY. THE ROAD WAS SMOOTH..NO POT HOLES. NOTHING HIT THE CAR. SPEED WAS NOT A FACTOR. WEATHER WAS NOT A FACTOR. IT WAS SUDDEN,LOUD AND ABRUPT.*DT*JB*DT *TP

NHTSA ODI 11182676

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE DRIVING 65 MPH, THE DRIVER'S SIDE HEADREST DEPLOYED UNINTENTIONALLY. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO GANLEY CHRYSLER DODGE JEEP RAM (310 BROADWAY AVE, BEDFORD, OH 44146, (440) 232-2121) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V282000 (ELECTRICAL SYSTEM, AIR BAGS) PRIOR TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 114,766.

NHTSA ODI 11170830

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT STATED THAT THE ACTIVE HEADREST ON THE FRONT PASSENGER SIDE DEPLOYED WITHOUT WARNING. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *TT*JB

NHTSA ODI 11154557

IN THE HEAT OF SUMMER THE DRIVERS SEAT HEADREST ANTI WHIPLASH RESTRAINT DEPLOYED

NHTSA ODI 11150730

I WAS DRIVING DOWN A CITY STREET AT A SPEED OF 25 MPH AND MY HEAD RESTRAINT DEPLOYED. I WAS EXTREMELY STARTLED BY THIS. PLEASE BE CAREFUL BECAUSE THIS IS EXTREMELY DANGEROUS. THIS INCIDENT LEFT ME SORE IN THE BACK OF THE HEAD. I'M NOT SURE WHAT CAUSED THE HEAD REST TO DEPLOY.

NHTSA ODI 11139255

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE THE CONTACT'S WIFE WAS DRIVING UNKNOWN SPEEDS, THE DRIVER'S SIDE HEADREST EXPLODED WITHOUT WARNING OR IMPACT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER SUSTAINED HEAD INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MAC HAIK CHRYSLER DODGE JEEP RAM, 95395 I-55 NORTH JACKSON, MS 39206, 601-208-0144) WHERE THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ODI 11131923

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HEADREST DEPLOYED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FRONT DRIVER?S SIDE HEADREST WAS ALSO ABOUT TO DEPLOY. THE VEHICLE WAS TAKEN TO DOUGLAS JEEP CHRYSLER DODGE RAM (2382 S TAMIAMI TRAIL, VENICE, FL 34293, (941) 484-8300) WHERE IT WAS DIAGNOSED THAT THE CLIP WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,723.

NHTSA ODI 11114629

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE DRIVING AT AN UNKNOWN SPEED, THE PASSENGER SIDE HEADREST AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000.

NHTSA ODI 11104140

I PARKED IN MY DRIVEWAY. WHEN I EXITED THE VEHICLE I HEARD A LOUD NOISE AND SAY THE DRIVER HEADREST POP UP AND SPLIT APART DISCLOSING THE INTERNAL MECHANISM. I WAS FORTUNATE NOT TO BE DRIVING WHEN THIS OCCURRED. I HAVE FOUND AT LEAST 16 COMPLAINTS CONCERNING THIS PROBLEM ON THE INTERNET AND I'M AMAZED THAT THERE HAS NOT BEEN A RECALL. I FEAR THAT THE PASSENGER HEADREST WILL POP AND INJURE MY PASSENGER.

NHTSA ODI 11101311

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE THE VEHICLE WAS AT A STOP, THE FRONT DRIVER'S SIDE HEADREST AIR BAGS EXPLODED WITHOUT WARNING OR IMPACT. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER PROMISED TO INVESTIGATE THE MATTER, BUT DID NOT GET BACK WITH THE CONTACT. THE CONTACT SUSTAINED MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ODI 11098944

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE THE VEHICLE WAS PARKED, THE ACTIVE HEAD REST DEPLOYED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO CARLOCK CHRYSLER DODGE JEEP RAM OF TUSCALOOSA (550 SKYLAND BLVD E, TUSCALOOSA, AL 35405, (205) 759-4421) TO BE DIAGNOSED. THE CONTACT WAS NOT PROVIDED INFORMATION AS TO THE CAUSE OF THE DEPLOYMENT. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,569.

NHTSA ODI 11080834

I WAS DRIVING ON THE FREEWAY WHEN I NOTICED SMOKE COMING FROM UNDERNEATH MY HOOD AND THE SAME TIME MY CAR WAS LOOSING POWER I GLANCED AT MY WARNING LIGHTS IN WHICH THERE WAS NO WARNING INDICATION THAT MY CAR WAS HOT NOR DID THE ENGINE LIGHT APPEARED. I FINALLY PULLED TO THE SIDE OF THE FREEWAY ALMOST CAUSING A PILEUP WITH A BIG RIG I PROCEEDED TO OPEN THE HOOD WHEN I NOTICED OIL THROUGHOUT THE ENGINE I TAKE IT TO THE DEALERSHIP IN WHICH THEY CONTACTED THE WARRANTY DEPT IN WHICH THE CAR WAS STILL UNDER WARRANTY.MY CAR SAT AT THE DEALERSHIP FOR APPROXIMATELY 60 TO 90 DAYS THE WARRANTY DEPT WANTED VARIOUS PIC OF THE ENGINE A DIANOGSTIC TEST WAS PERFORMED THE OUTCOME WAS EVERYTHING WAS PROPERLY RUNNING THE DEALER SHIP FOUND A PISTON RING THAT CAME OFF THE PISTON AND A NEW ENGINE HAD TO BE PUT IN THAT'S WHEN THE WARRANTY DEPT DENIED MY CLAIM STATING IT WAS MY FAULT BECAUSE I CHANGED MY OIL IN WHICH I DID AT LEAST 4 TO5 TIMES A DAY I MAILED THEM PROOF OF MY PURCHASES OF THE OIL SUPPLIES I BOUGHT BUT WAS STILL DENIED THE CAR DEALERSHIP TOOK IT UPON THEMSELVES TO PAYOFF THE REMAINING BALANCE OF 10000 BECAUSE I COULDN'T AFFORD TO BUY A NEW ENGINE WHICH WAS UNDER WARRANTY CAN YOU PLEASE ASSIST ME THE CAR DEALERSHIP HAS BEEN AVOIDING ME AS WELL AS MY PHONE CALLS IAM A SPORTS OFFICIAL IN WHICH I LOST ALOT OF WORK DUE TO NO TRANSPORTATION [XXX] THANK YOU FOR YOUR TIME. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11057738

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V668000 (SEAT BELTS, AIR BAGS) AND 17V640000 (AIR BAGS, SEATS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS CONTACTED (NICHOLS CHRYSLER DODGE IN BURLINGTON, NC, 336- 229-6901) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11053570

TAKATA RECALL THE AIRBAG IN THE HEADREST IS SHOWING IT IS NOT WORKING ON THE DASH. WAS TOLD IT IS NOT ON THE RECALL LIST AND WILL COST $500 TO REPLACE. THIS NOTIFICATION IS ON ALL THE TIME. NOTHING HAD HAPPENED YET BUT I AM CONCERNED IT COULD IF THE AIRBAG IS NOT REPLACED.

NHTSA ODI 11048007

THE DRIVERS SIDE HEADREST DEPLOYED WHILE I WAS DRIVING AND HIT ME IN THE BACK OF THE HEAD. THERE WAS NO IMPACT AT AL SO NO REASON FOR IT TO OPEN.

NHTSA ODI 11046339

HEAD REST DEPLOYED WHILE DRIVING ON CITY STRRET, THE ENGINE ALSO SHUT DOWN WHILE MAKEING A LEFT HAND TURN AND WILL NOT START BACK UP THIS HAS CAUSED EVERY SENSOR LIGHT TO COME ON AS WELL. PRIOR TO THIS INCIDENT, MY THAT MY AUTOMATIC START AND LOCKS WERE NOT WORKING AND THE HEADLIGHTS WERE REALLY DIM. I TOOK IT TO AUTOZONE WHERE IT WAS ASSESSED AND THEY DETERMINED IT WAS NOT THE BATTERY.

NHTSA ODI 10969575

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE DRIVING, THE FRONT DRIVER SIDE HEADREST INDEPENDENTLY DISENGAGED FROM THE SEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,547.

NHTSA ODI 10969067