What 585 owners told NHTSA about the 2013 Chevrolet Cruze Limited

COOLANT IS LEAKING AND NEEDING TO BE REFILLED DAILY, SERVICE ENGINE LIGHT ON EVERYDAY. 'ENGINE HOT, CAR NEEDS TO IDLE' COMES ON ANYTIME YOU DRIVE IT. ENGINE POWERED REDUCED. AS FOR ELECTRICAL, WHILE FRONT PANEL WILL GO BLACK AND EVERYTHING WILL SHUT DOWN FOR A COUPLE HOURS OR EVEN DAYS.

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THE LAST FEW DAYS I HAVE BEEN GETTING MESSAGES ON MY DASH WITH ERRORS SUCH AS 'SERVICE TRACTION CONTROL/SERVICE STABILITRAK'. TOOK MY CAR TO THE DEALERSHIP FOR A DIAGNOSIS CHECK AND WAS TOLD NOTHING SHOWED UP. HOWEVER, THIS MORNING WHILE ON MY COMMUTE TO WORK, I WAS DRIVING ON THE HIGHWAY WHEN ALL OF A SUDDEN MY CAR DECELERATED AND I GOT THE MESSAGE 'ENGINE POWER HAS BEEN REDUCED/SERVICE TRACTION CONTROL/SERVICE STABILITRAK' AND MY CHECK ENGINE LIGHT CAME ON. BECAUSE OF THIS, I WAS FORCED TO PULL ONTO THE SHOULDER OF THE ROAD WHILE ALMOST BEING HIT BY OTHER VEHICLES. THIS WAS EXTREMELY DANGEROUS AND SCARY FOR ME BECAUSE I HAVE NO IDEA WHAT HAPPENED AND IT COULD HAVE COST ME MY LIFE, AS WELL AS OTHERS.

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I WAS SITTING IN MY VEHICLE WITH THE ENGINE RUNNING AND THE AIR CONDITIONER ON, SINCE IT IS AUGUST AND VERY HOT IN LAS VEGAS. I HAD BEEN IN MY VEHICLE FOR APPROXIMATELY FIVE MINUTES ABOUT TO LEAVE WHEN MY AIR CONDITIONER STOPPED BLOWING COLD AIR. I SMELT AN ELECTRICAL SMELL IN COMING THROUGH THE VENTS. THEN MY CAR SHUT OFF AND SMOKE BEGAN POURING OUT FROM UNDERNEATH THE HOOD. I QUICKLY EXITED MY VEHICLE AND CALLED THE FIRE DEPARTMENT. WITHIN A COUPLE MINUTES, THE ENTIRE FRONT OF MY VEHICLE WAS IN ENGULFED IN FLAMES. I HAVE NOT DONE ANY MECHANICAL MAINTENANCE OR WORK TO MY VEHICLE RECENTLY. I HAD MY OIL CHANGED APPROXIMATELY 1000 MILES AGO. I HAD NOT HAD ANY PROBLEMS WITH MY VEHICLE UNTIL IT CAUGHT ON FIRE SPONTANEOUSLY AND RANDOMLY WITHOUT WARNING.

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VIHICLE WAS ON FREEWAY AND HEATED UP SO BAD QUICKLY AND HAD TO PULL OVER. . LOOSES COOLANT CONSTANTLY. PART NEEDS TO BE CHANGED EVERY COUPLE OF MONTHS. IT IS HARD TO GET THE PART IN MY AREA AND NEIGHBOR CITIES BECAUSE IT HAPPENS TO A LOT TO DIFFERENT PEOPLE WITH THE SAME CAR. I AM CONSTANTLY FIXING LINES AND REPLACING COOLANT EVERY WEEK.

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THE CATALYTIC CONVERTER HAS FAILED TWICE IN THIS CAR, AND THE SECOND TIME IS OUT OF WARRANTY. BOTH FAILURES OCCURRED WITHIN APPROXIMATELY 90K MILES. THE COST TO REPLACE THIS IS ABOUT $1200. THIS CAN BE FINANCIALLY DEVASTATING TO SOME FAMILIES.

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A FEW WEEKS AGO, I EXPERIENCED AN ALERT REGARDING MY ENGINE OVERHEATING (AC OFF DUE TO ENGINE OVER HEAT, ENGINE OVERHEAT IDLE ENGINE). I TURNED MY CAR OFF AND ALLOWED IT TO COOL DOWN BEFORE CONTINUING MY TRAVELS HOME. ONCE I REACHED MY HOME, I SCHEDULED AN APPOINTMENT AT GRAND PRIZE CHEVROLET IN NANUET, NY FOR THURSDAY, JUNE 27. THE MECHANICS AT THIS DEALERSHIP FOUND THAT MY WATER PUMP AND HOSES NEEDED TO BE REPLACED. THIS IS A $1600 JOB, AND I PAID TO HAVE THIS WORK DONE, I WAS NOT ABLE TO PICK MY CAR UP FROM THE DEALER UNTIL JUNE 29. ABOUT TWO WEEKS LATER ON FRIDAY, JULY 12, I RECEIVED THE ENGINE OVERHEATING ALERT ONCE AGAIN. I PROMPTLY CALLED GRAND PRIZE AGAIN, AND SCHEDULED THE EARLIEST APPOINTMENT I COULD. I WAS NOT ABLE TO BRING MY CAR IN TO BE LOOKED AT UNTIL TUESDAY, JULY 16. AGAIN, THE MECHANICS AT THIS DEALERSHIP FOUND A DIFFERENT PROBLEM WITH MY CAR. THEY INFORMED ME THAT THE COOLANT TANK NEEDED TO BE REPLACED ALONG WITH THE RADIATOR CAP. I HAD BOTH OF THESE ITEMS REPLACED AT NO COST. I ASKED THEM TO TEST THE ENGINE ONCE AGAIN TO BE SURE THAT THE PROBLEM HAD BEEN RESOLVED. UPON CHECKING THE ENGINE, THEY FOUND THAT MY ENGINE WAS DAMAGED AND I WOULD EITHER NEED A NEW ENGINE HEAD OR A COMPLETELY NEW ENGINE. I WAS INFORMED THAT A NEW ENGINE HEAD WOULD COST ABOUT $4200 AND A NEW ENGINE WOULD COST ABOUT $8000.

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NEEDS BRAND NEW ENGINE. HARD TIME ACCELERATING. SHOP SAYS RODS INSIDE ENGINE ARE BEING KNOCKED AROUND. ONLY 120,000 MILES. HARD TO ACCELERATION AT ANY TIME. ENGINE LIGHT IS SIGNALED.

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THE CAR SAID OVERHEAT-AC OFF CODE- CAR WAS VERY LOW ON COOLANT- TOOK TO THE DEALER AND WAS TOLD BY THE DEALER THAT THE ENGINE WAS BLOWN AND NOT TO DRIIVE THE CAR- I ASK ABOUT SERVICE BULLETIN- BUT WAS TOLD THIS DID NOT APPLY. I HAD PROBLEM WITH OVERHEATING 18 MONTHS AGO- REPLACED, THERMOSTAT, CANISTER, ETC AS MY EXPENSE.I ASK IF THIS WAS RELATED AND WAS TOLD NO. I RESEARCHED PROBLEMS AND FOUND MANY ABOUT ENGINE AND COOLING PROBLEMS. THE DEALER HAS MADE NO EFFORT TO HELP RESOLVE THE ISSUE. I TRIED TO HAVE CAR TRANSFERRED TO A DIFFERENT BRANCH OF DEALERSHIP TO HAVE PROBLEM EVALUATED- I WAS INFORMED BY SALESMAN THAT THE DEALER REFUSED TO TRANSFER THE CAR TO HAVE IT CHECKED. HIS SEEMS VERY ODD. I CALLED GMC- CHEVROLET DIVISION BUT HAVE NOT GOTTEN A RESPONSE. THE DEALER WANTS ME TO TRADE IN CAR FOR A DIFFERENT ONE AND WILL OFFER ME $300-$600. WHICH IS RIDICULOUS. AFTER I TRADE IN THE CAR-NO ONE CAN CHECK IT- THE CAR STILL RUNS BUT I AM AFRAID TO GET STUCK.

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CAR HAS BEEN RETURNED TO DEALER FOR REPAIRS CONCERNING THE MOTOR AND ELECTRICAL SYSTEMS. THEY HAVE NOT BEEN SERVICED OUTSIDE OF THE DEALERSHIP. CAR FREQUENTLY QUITS AND HAS TO BE JUMPSTARTED.

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MULTIPLE COOLANT ISSUES. BOUGHT 2/2019, TOOK IT BACK TO THE SHOP FOR COOLANT ISSUES IN 3/2019 AND DISCOVERED ITS LEAKING COOLANT AGAIN. FROM THE ENGINE COOLANT WATER OUTLET.

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MY CHECK ENGINE KEEPS GOING ON AND OFF AND WHEN COMES ON GIVE OUT POWER LITTLE BY LITTLE TILL MY ENGINE REDUCE POWER COMES UP AND GIVES OUT AND ALMOST CRASHED ON FREEWAY SERVAL TIMES

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I HAVE HAD A COOLANT LEAK AND HAVE HAD IT REPAIRED 5 TIMES SINCE I PURCHASED. REPAIRED AT SUBURBAN CHEVROLET IN EDEN PRARIE. NOW IT HAS TO HAPPEN AGAIN SO IT IS GOING BACK AND I HAVE HAD IT TOWED AND STILL OWE 800 OR SO CRAZY

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TAKATA RECALL A FEW MONTHS AFTER I PURCHASED THIS VEHICLE THE CHECK ENGINE LIGHT CAME ON THEN IT GOES OFF THE LAST FEW MONTHS IT'S BACK ON AND MAKES A NOISE WHEN THE AIR CONDITIONING SYSTEM IS ON.

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MY VEHICLE REPEATEDLY RAN HOT EVERYTIME I WOULD DRIVE IT OVER A MILE ON THE ROAD. MY HUSBAND CHANGED THE THERMOSTAT, ALWAYS MADE SURE IT HAD COOLANT, CHECKED MY HOSES, AND REPLACED THE WATER PUMP. BUT EVENTUALLY IT BLEW A HEAD GASKET. WE NOTICED IT DID SO WHEN WE SEEN WATER HAD MIXED INTO THE OIL. SUPREME CHEVROLET REPLACED THE ENGINE AT 96,000 MILES IN NOVEMBER 2016 UNDER WARRANTY. I DROVE THE CAR ABOUT 54,000 MILES WITH THE REPLACED ENGINE AND IT TOO STARTED RUNNING HOT EVERYTIME I WOULD DRIVE IT ABOUT A MILE DOWN THE ROAD. THE DASH LIGHT WOULD SAY TURN A/C OFF AND IDLE ENGINE OR TURN OFF ENGINE DUE TO HIGH TEMPERATURE. WE CHANGED THE RADIATOR, THE HOSES, THE WATER PUMP, AND THE THERMOSTAT ON THE CAR AND IT REMAINED RUNNING HOT WITH HIGH TEMPERATURES UNTIL THAT ENGINE TOO BLEW A HEAD GASKET.THE DEALERSHIP WILL NOT WARRANTY THE SECOND ENGINE ALTHOUGH IT ONLY HAS 67,000 MILES ON THE NEW ENGINE. AND NOW I AM LEFT WITH NO VEHICLE AND STILL OWE $6700.00 ON THE CHEVROLET CRUZE DUE TO THE FAULTY COOLANT SYSTEM.

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DRIVING LAST NIGHT FROM WORK TO HOME AT [XXX] AROUND 7PM, I STARTED GETTING MESSAGES IN MY CLUSTER SUCH AS SERVICE STABILITRAK, SERVICE TRACTION CONTROL AND ENGINE POWER IS REDUCED. JUST SUDDENLY MY CAR LOST ALL THE POWER AND THROTTLE WHEN I WAS TRAVELLING IN A HIGHWAY AROUND 70 MPH ON THE SECOND FASTEST LANE. IT WAS VERY SCARY AND DANGEROUS SITUATION ONCE MY THROTTLE WAS COMPLETE UNRESPONSIVE AND COULD FIND MYSELF AT THE MIDDLE OF THE HIGHWAY AT 5MPH . MY INSTINCT WAS TO TURN ON THE HAZARD LIGHTS AND TRY TO MOVE THE CAR TO THE SLOWEST LANE AS SAFE AS POSSIBLE. I FEEL LUCKY THAT NO ONE HIT ME IN THE BACK AND I CONSIDER THAT I WAS LUCKY TO HAVE THIS PROBLEM AT THIS TIME OF THE EVENING. LUCKILY I WAS ABLE TO TAKE THE EXIT [XXX] AND FROM THERE PARK THE CAR TO EVALUATE IT. I COULD NOT FIND ANY VISIBLE DEFECT EITHER INTERNALLY OR ON ENGINE COMPARTMENT. I TURNED OFF THE ENGINE AND ON SEVERAL TIMES AND STILL HAD THE SAME CLUSTER MESSAGES AND DERATED POWER. I WAS STILL ABLE TO DRIVE THE CAR SAFELY TO THE PARKING LOT OF [XXX] LOOKING FOR A SAFER PLACE TO WAIT FOR MY INSURANCE COMPANY. WHEN WAITING FOR THE AAA OPERATOR I WAS ABLE TO RE-START THE CAR WITH NO DISPLAY MESSAGE BUT ONLY WITH THE ENGINE CHECK LIGHT ON. I DROVE THE CAR IN THE PARKING LOT AND NOTICED THE CAR SEEMED TO BE OK. ONCE ON THAT TIME I WAS STILL WAITING FOR THE AAA OPERATOR I DECIDED TO TAKE [XXX] AND I WAS ABLE TO SAFE ARRIVE HOME. CHECKING THE SYMPTOM I HAD IN GOOGLE AND YOUTUBE I LEARNED ABOUT THE PROBLEM WITH THE NEGATIVE BATTERY CABLE WHICH IS ALREADY KNOWN BY NHTSA AND GM. I HOPE MY INCIDENCE CAN BE INVESTIGATED AND A DECISION FOR RECALL BE TAKEN.I DON'T SEE ANY DIFFERENCE TO WHAT EXPERIENCED WITH THE IGNITION SWITCH TOPIC THEREFORE THIS ISSUE SHOULD BE CONSIDERED AS POTENTIAL RECALL. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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COULD PUSH THE GAS PEDAL TO THE FLOOR AND IT WON'T ACCELERATE. PRESSING THE GAS WITH NORMAL PRESSURE MAKES THE RPM'S INCREASE VERY QUICKLY AND THE CAR EITHER WON'T ACCELERATE OR WILL ACCELERATE VERY SLOWLY. THE ENGINE LIGHT WAS ON PREVIOUSLY FOR TWO DAYS AND THEN SHUT OFF AND HASN'T COME BACK ON YET. I THINK IT IS THE TURBO. UNKNOWN CAUSE.

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MY CRUZE IS LEAKING OIL FROM THE OIL PUMP COOLER. I TOOK IT TO MY MECHANIC SHOP AMD HAD IT DIAGNOSED. HE SAID THERE IS A NATIONWIDE BACKORDER FOR THE PART. HE FINALLY FOUND ONE BUT HE HAS TO DRIVE OVER AN HOUR AWAY TO GET IT. THEY HAVE ANOTHER CRUZE IN THE SHOP WITH THE SAME ISSUE. I AM JUST WONDERING WHY THERE ISNT A RECALL IF THE PART IS ON BACK ORDER NATIONWIDE? MY CAR HAS APPROXIMATELY 125,000 MILES ON IT AND I JUST PURCHASED IT A MONTH AGO. I KNEW THERE WAS AN OIL LEAK SOMEWHERE WHEN THERE WAS A FRESH PUDDLE OF OIL IN MY DRIVEWAY.

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE ENGINE SHOOK AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO EVERYBODY RIDES AUTO SALES (4200 RIVERS AVE, NORTH CHARLESTON, SC, (843) 203-8888) WHERE IT WAS DIAGNOSED THAT THE TURBO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO GLENDORA CHEVROLET (1959 AUTO CENTRE DR, GLENDORA, CA 91740, (909) 474-7364) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,655.

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FROM ONSTAR: P0087 THE ENGINE AND TRANSMISSION SYSTEM IS NOT PERFORMING AS EXPECTED. AN ISSUE HAS BEEN DETECTED IN THE ENGINE COOLING SYSTEM WHICH MONITORS AND CONTROLS ENGINE TEMPERATURE TO MAINTAIN OPTIMAL OPERATING TEMPERATURES AND AVOID OVERHEATING CONDITIONS. IF YOU ARE DRIVING UNDER NORMAL OPERATING CONDITIONS, PLEASE CHECK THE TEMPERATURE GAUGE ON THE INSTRUMENT PANEL. IF THE NEEDLE IS IN THE RED WARNING AREA, THE ENGINE IS TOO HOT. PULL OFF THE ROAD, STOP THE VEHICLE, AND TURN OFF THE ENGINE AS SOON AS POSSIBLE SERVICE AS SOON AS POSSIBLE CONDITIONS: DRIVING 30MPH, ASPHAULT, WINTER WEATHER

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WOW THIS IS THE BAD CAR EVER I HAVE A LOT FIRST AIR FLOW SENSOR BAD PVC VALVE 2 TIMES NEW

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ENGINE OVERHEATING REGULAR MAINTENANCE PERFORMED EVERY 3,000 MILES COOLANT SYSTEM PLUGS REPLACED SPARK PLUGS REPLACED DIAGNOSTIC PERFORMED (FIRESTONE) DEALERSHIP INSPECTED EMISSIONS TEST PASSED CAR'S ONBOARD DISPLAY REPEATEDLY DISPLAYS "A/C OFF DUE TO HIGH ENGINE TEMPERATURE" AND "ENGINE OVERHEATING - IDLE ENGINE" WHEN NOT UNDER LOAD AND OCCURS AT REGULAR HIGHWAY (55-75MPH) AND CITY (30-45MPH) SPEEDS. CEL FLASHES (3-5 SECONDS OF INTERVAL FLASH) RANDOMLY - SPARK PLUGS REPLACED LAST OCCURANCE.

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EXACT SAME COOLANT SYSTEM PROBLEMS AS IN THE EARLIER MODEL CHEVY CRUZE RECALLS. FAULTY COOLANT SYSTEM, SPECIFICALLY A LEAKING WATER PUMP, INACCURATE THERMOSTAT AND LEAKING COOLANT FEED AND RETURN LINES TO THE TURBOCHARGER. SO FAR IT HAS COST ME CLOSE TO $1500 AT ONLY 110K MILES AND I STILL HAVE TO REPLACE THE BLOWN HEAD GASKET WHICH WAS THE RESULT OF THE COOLANT SYSTEM BEING UNABLE TO COOL THE ENGINE PROPERLY DUE TO THE BAD WATER PUMP. TOTAL LEMON, THIS WILL BE THE SECOND TIME THE HEAD GASKET IS BLOWN WITHIN TWO YEARS.

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MY 2013 CHEVY CRUZE LT HAS AN ISSUE WITH THE TURBOCHARGER. IT APPEARS TO BE A VERY COMMON ISSUE AMONG CHEVY CRUZES. THE CODE I BELIEVE IT GIVES IS P0299. WHILE THE ACCELERATION AND POWER ALWAYS SEEMED OFF SINCE PRIOR TO THE INCIDENT, THE FIRST TIME THE CHECK ENGINE LIGHT CAME ON WAS AT ABOUT 71,400. I WAS DRIVING ON A HIGHWAY AT THE TIME. HOWEVER, THERE HAVE BEEN OCCASIONS WHEN I'M GOING UPHILL AND DESPITE THE SUFFICIENT HORSEPOWER, IT WON'T ACCELERATE AS IT SHOULD. AS A RESULT, THE TURBOCHARGER ISSUE HAS CAUSED THE CAR TO GO MUCH SLOWER THAN THE SURROUNDING CARS WHILE GOING UPHILL, WHICH CLEARLY SEEMS TO ENDANGER THE DRIVER AND PASSENGERS AS WELL AS SURROUNDING CARS.

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A/C OFF DUE TO EXTREME HIGH ENGINE TEMPERATURE CAM ON A COUPLE OF WEEKS AGO, I TOOK IT IN AND IT WAS FIXED SUPPOSEDLY. A WEEK LATER IT CAME ON AGAIN. I HAVE TAKEN IT IN 4 TIME NOW. AS OF TODAY IT IS STILL IN THE SHOP. THEY HAD TO CALL THE MANUFACTURER FOR SOME HELP AND STILL, EVEN A NEW COMPUTER AND THE LIGHT STILL COMES ON. THIS IS GETTING TO BE TOO MUCH. I HAVE TO GO TO WORK.

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