What 585 owners told NHTSA about the 2013 Chevrolet Cruze Limited

I PURCHASED A 2013 CHEVY CRUZE IN JUNE, 2013. IN NOVEMBER OF THE SAME YEAR, I STRUCK A DEER ON A RURAL STRETCH OF INTERSTATE HIGHWAY AT HIGH SPEED (70MPH). AT THIS POINT THERE WERE ROUGHLY 9,000 MILES ON IT. THE AIR BAGS DID NOT DEPLOY, BUT I WAS UNHARMED. THE IMPACT CAUSED THE VEHICLE TO DO A 180 DEGREE ROLL ONTO THE SHOULDER, AT WHICH POINT I EXITED THE VEHICLE TO SEE THE AREA NEAR THE BATTERY SMOKING WITH A SMALL FLAME COMING OUT OF IT. WITHIN MINUTES, AND BEFORE EMERGENCY VEHICLES COULD ARRIVE THE FRONT OF THE CAR WAS FULLY ENGULFED IN FLAMES. *TR

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN A SECOND VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED INJURIES TO THE HEAD, BACK, NECK, LEFT GROIN AND LEFT SHOULDER. ADDITIONALLY, THE CONTACT SUSTAINED BLURRED VISION AND NUMBNESS IN THE LEFT ARM. THE PASSENGER SUFFERED INJURIES TO THE HEAD, BACK, NECK, RIGHT SHOULDER, NUMBNESS TO THE RIGHT ARM AND BLURRED VISION. BOTH THE CONTACT AND THE PASSENGER WERE TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE VEHICLE WAS DIAGNOSED AT THE DEALER BUT NO INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 6000.

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AFTER CHANGING OIL FILTER, OIL SPRAYED IN ENGINE COMPARTMENT APPROXIMATELY 10 MINUTES INTO DRIVE, CAUSING A FIRE IN THE ENGINE COMPARTMENT. ALL OCCUPANTS WERE SAFE, BUT THE DAMAGE IS EXPENSIVE. WIRING HARNESSES, AS WELL AS MASTER CYLINDER WERE MELTED. THE TOP MOUNTED FILTER IS A PLEATED CARTRIDGE THAT SNAPS INTO A THREADED PLASTIC OIL FILTER CAP. A BLUE O-RING, INCLUDED WITH THE FILTER, SLIPS OVER THE PLASTIC OIL FILTER CAP, PAST THE THREADS. THE ISSUE SEEMS TO THAT TWO "GROOVES" EXIST AFTER THE THREADS TOWARDS THE END BY THE FLANGE. IF THE O-RING IS PLACED IN THE WRONG LOCATION (I.E. ALL THE WAY TO THE END) THIS PROVIDES AN INADEQUATE SEAL, POSING A FIRE HAZARD AS DESCRIBED ABOVE. CORRECT PROCEDURE IS TO APPLY THE BLUE O-RING ON THE SECOND TO LAST GROOVE IMMEDIATELY AFTER THE THREADS. BASICALLY, IF AFTER TIGHTENING THE OIL FILTER ASSEMBLY THE BLUE O-RING IS VISIBLE, IT'S IN THE WRONG LOCATION. SOURCE: LOCAL DEALER. THIS IS NOT RELATED TO THE PLASTIC SHIELD MODIFICATION ADVISED IN A PREVIOUS SERVICE BULLETIN FROM GM REGARDING THE 2011-12 MODEL YEARS. *TR

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BACKING OUT OF DRIVE--SEAT BELT ON-CAR SPED UP AT RAPID ACCELERATION--NO CONTROL-RAN INTO TELEPHONE POLE--BRAKED NO RESULTS. CAR CIRCLED IN ROAD AND CROSSED ROAD--TRIED SHIFTING. NO RESULT TURNED OFF IGNITION JUST AS CAR WAS TO STRIKE A BIG TREE . CAR STOPPED. PASSENGER SIDE OF CAR BADLY DAMAGED WHERE I HIT POLE. *TR

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, SHE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED A CONCUSSION AND BRUISING. THE VEHICLE WAS TOWED TO A JUNK YARD. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,600.

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT STATED THAT THE BRAKES FAILED TO ENGAGE AND CAUSED THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE BRAKE FAILURE WAS EXPERIENCED TWICE. THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 900.

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 2 MPH, HE ATTEMPTED TO PARK BUT THE VEHICLE CONTINUED TO ACCELERATE UPON ENGAGING THE BRAKE PEDAL, CAUSING THE CONTACT TO CRASH INTO A PARKING SIGN. A POLICE REPORT WAS FILED. THERE WERE NO PERSONAL INJURIES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS BUT TO NO AVAIL. THE FAILURE RECURRED SIX TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 10/17/13*LJ

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WHILE BACKING UP INTO A PARKING SPACE A WOMAN DECIDED TO WALK BEHIND MY CAR SO I TRIED TO STOP. THE CAR DID NOT STOP AND THE WOMAN HAD TO GET OUT OF THE WAY. THE CAR EVEN THOUGH MY FOOT WAS ALL THE WAY DOWN DID NOT STOP UNTIL THE CAR HIT A METAL POLE ON THE WALL OF THE PARKING GARAGE. AS OF TODAY THE CAR IS STILL HAVING PROBLEMS AND CHEVY TELLS ME IN EVERY VISIT THAT THE PROBLEMS IS SOMETHING DIFFERENT.

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I HAD THE VEHICLE SERVICED FOR OIL CHANGE AND TIRE ROTATION ON MAY 25. A FEW DAYS LATER, APPROXIMATELY JUNE 1, I NOTICED THE VEHICLE WAS VERY HARD TO STOP WHEN BACKING OUT OF MY DRIVEWAY (HAD TO PUSH DOWN VERY HARD ON THE BRAKES WHICH DID NOT SEEM TO GO TO THE FLOOR). I ALSO NOTICED THAT WHILE I WAS STOPPED AT RED LIGHTS OR BEHIND OTHER VEHICLES THE CAR WOULD LUNGE FORWARD--NOT ENOUGH TO HIT SOMEONE BECAUSE I NOTICED IT AS SOON AS IT HAPPENED. ABOUT TWO WEEKS LATER I TOOK THE CAR TO THE DEALERSHIP, JEFF WYLER CHEVROLET EASTGATE, AND ADVISED THEM OF THE PROBLEM. SOMEONE TEST DROVE THE CAR WITH ME IN THE PASSENGER SEAT, AND HE INFORMED ME THAT HE COULD FIND NOTHING WRONG WITH THE CAR. I DO NOT KNOW IF HE CHECKED ANYTHING ELSE WHILE I WAS IN THE WAITING ROOM. AT MY REQUEST, HE PROVIDED ME WITH A PRINTOUT DOCUMENTING THE VISIT. ON JULY 7, 2013, WHILE MY DAUGHTER WAS PULLING THE VEHICLE INTO OUR GARAGE, THE BRAKES FAILED AND SHE HIT MY GRANDDAUGHTER BICYCLE WHICH, IN TURN, WENT THROUGH THE DRYWALL AT THE END OF THE GARAGE. I HAVE FOUR CHILDREN LIVING AT THE HOUSE INCLUDING AN 8 AND 10 YEAR OLD. THERE IS ALSO A SIGN ON OUR STREET INDICATING A DEAF CHILD LIVES ON THE STREET (WE HAVE ONLY LIVED THERE SINCE NOV. 2012). WE ARE VERY FORTUNATE THAT A CHILD HAS NOT BEEN INJURED. THERE IS NO WAY TO ALERT THE DEAF CHILD THAT THE CAR IS COMING THEIR WAY SINCE THEY CANNOT HEAR THE HORN. *TR

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