What 585 owners told NHTSA about the 2013 Chevrolet Cruze Limited

2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION WHEN BRAKING. *SMD THE CONSUMER STATED WHILE HE THOUGHT HE WAS STOPPED IN A PARKING LOT, WAITING FOR THE LIGHT TO CHANGE, HE APPARENTLY STEPPED ON THE BRAKES AS WELL AS THE ACCELERATOR PEDAL, WHICH CAUSED THE VEHICLE TO MOVE INTO THE INTERSECTION. APPARENTLY, HE APPLIED MORE FORCE TO THE ACCELERATOR, THAN THE BRAKE PEDAL. THE CONSUMER BELIEVED THE ACCELERATOR PEDAL WAS RAISED TOO HIGH OFF THE FLOOR.

NHTSA ODI 10506101

BEST WAY TO DESCRIBE WHAT HAPPENED WAS WHEN I WAS SITTING AT THE STOP SIGN BEHIND SOMEONE, WITH FOOT ON THE BRAKE PEDAL, MY CAR WENT FORWARD ABOUT A FOOT OR SO, NO GAS ACCELERATION FROM MYSELF, I DON'T KNOW IF THE GAS WAS AUTO CONTROLLED, BUT I FELT LIKE I WASN'T PUSHING ON THE BRAKE ENOUGH EVEN THOUGH I WAS, I DID SOME INVESTIGATING AND I READ ONLINE THAT OTHER PEOPLE HAVE BEEN HAVING SIMILAR ISSUES WITH THEIR 2013 CHEVY CRUZE. *TR

NHTSA ODI 10515067

I HAVE SEVERAL INCIDENTS THAT HAVE HAD OCCURRED IN A BRAND NEW 2013 CHEVY CRUZE WITH 7000 WHEN THE FIRST INCIDENT OCCURRED.. 1) THE BRAKE PEDAL TRAVELS TOO FAR BEFORE THE BRAKES ENGAGE. 2) I WAS BACKING OUT OF MY DRIVEWAY AND HAD NO BRAKES. I PUSHED THE PEDAL TO THE FLOOR AND THE BREAKS DIDN??T RESPOND. THE CAR KEPT ROLLING. I FEEL THAT THIS IS AN EXTREMELY SERIOUS SAFETY ISSUE. I TOOK IT TO THE SERVICE DEPARTMENT 3 TIMES FOR THEM TO FIX IT. I HAD TO USE A LOAN CAR FOR 5 DAYS, AND WHEN I BROUGHT IT SEEMED LIKE THEY WOULDN'T BELIEVED WHAT I WAS SAYING. APPARENTLY THE PROBLEMS WAS FIXED, BUT A MONTH AND A HALF AFTER 3) AT VARIOUS SPEEDS, A LOUD SQUEAKING NOISE WAS EMITTED FROM THE VEHICLE WHEN ENGAGING THE BRAKE PEDAL. THE TECHNICIAN DUPLICATED THE PROBLEM; HOWEVER, HE WAS UNABLE TO PROVIDE A REMEDY REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND HASN'T SOLVED THE ISSUE. AFTER 6 DAYS OF HAVING A LOAN CAR THE PROBLEM WAS NOT SOLVE. NEITHER THE MANAGERS OR CHEVROLET THE COMPANY HAVE HELP ME SOLVING THE PROBLEM. I THINK CHEVROLET IS HIDING THE FACT THERE IS AN ISSUE. I SEE A LOT OF OTHER PEOPLE COMPLAIN ABOUT THE BRAKES ON CRUZETALK.COM. I AM STUDENT AND FULL TIME WORKER AND TRAVEL IN PARKWAYS ALL THE TIME AND I DON??T FELL SAFE DRIVING THE CAR ANYMORE. AFTER BRINGING MY CAR BACK 4 TIMES ALREADY AND LEAVING IT THERE FOR FEW DAYS I ASKED THE DEALER AND THE COMPANY TO GIVE ME MY MONEY BACK ON THE CAR. IT SEEMS LIKE IF THEY DON'T WANT TO DEAL WITH THE PROBLEM AND DON'T CARE ABOUT CUSTOMERS SAFETY. PLEASE HELP ME! *TR

NHTSA ODI 10513848

SIMPLY GETTING INTO THE CAR AS GETTING INTO ANY CAR. UNDER PORTION OF DASH SO LOW IT CAUSED ABRASION AND BRUISING TO RIGHT SHIN UPON ENTRY. VERY PAINFUL AND UNNECESSARY. SOME MODIFICATION NEEDS TO BE MADE TO ALLOW FOR A DIMINUTIVE PERSON WITH LONG LEGS TO ENTER CAR SAFELY. THIS HAPPENED ABOUT FIFTEEN MINUTES AGO (9 A.M.) AND I AM STILL REELING FROM THE PAIN OF IT. THE INJURY WAS QUICK AND WITHOUT NOTICE, SO THE IMPACT IS SUDDEN AND UNEXPECTED. NOTES: HEIGHT 5'1" LEG LENGTH 32" AT INSEAM THIS IS A RENTAL CAR (ENTERPRISE). LICENSE PLATE [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10512630

WHILE AT A STOP, MY CAR WILL LURCH FORWARD, LIKE SOMEONE IS PUSHING IT FROM BEHIND. LUCKILY I HAVE MY FOOT ON THE BRAKE AND IT DOESN'T MOVE FORWARD. THIS HAS HAPPENED ABOUT 4 TIMES THIS PAST MONTH SINCE I'VE HAD THE CAR. *TR

NHTSA ODI 10512447

BRAKE PEDAL TRAVELS TOO FAR BEFORE BRAKES ENGAGE. BRAKE PEDAL NEARLY TO FLOOR WHEN STOPPING AT ANY SPEED. DEALER DID NOT RESOLVE PROBLEM, SAID THERE WERE NO SERVICE BULLETINS REGARDING THE PROBLEM. THIS IS A BRAND NEW CAR. DEALER PLACED BRIGHT ORANGE STICKER IN DOORJAM WHICH STATES IF CAR IS IN ACCIDENT TO CALL THEM. I COULD NOT MAKE THIS UP! SEE MANY OTHER POSTS REGARDING THIS PROBLEM. I WOULD LIKE THE MASTER BRAKE CYLINDER REPLACED ON ALL THESE COMPLAINTS OF SOFT BRAKE PEDALS ON NEW CARS. *TR

NHTSA ODI 10511444

AFTER DRIVING THIS VEHICLE FOR 660 MILES, I'VE NOTICED THAT THERE'S A GRINDING OR KNOCKING FEELING ON THE ACCELERATOR. I FIRST NOTICED IT WHILE PULLING IT OUT OF MY DRIVEWAY. I FELT A KNOCKING ON THE ACCELERATOR. IT'S NOT WEATHER SENSITIVE AND GIVES THE SAME FEELING REGARDLESS OF SPEED. IT'S NO PREDICTABLE FOR THE KNOCKING FEELING I GET ON THE ACCELERATOR. I DRIVE ON HIGHWAY FOR MUCH OF MY TIME AND NOTICE THE FEELING SIMILAR TO MY OLD CAR WHEN THE BEARINGS STARTED TO GO BAD. IT SEEMS AS THOUGH IT'S COMING FROM THE FRONT LEFT SIDE. I HAVE REPORTED THIS TO MY DEALER AND THEY QUICKLY HAVE LOOKED AT IT AS WELL AS TAKING IT FOR A DRIVE. AFTER CHECKING THE CAR OVER NOTHING HAS BEEN FOUND TO BE WRONG. IT IS NOW DOCUMENTED WITH THE DEALER. CURRENTLY I HAVE OVER 1K MILES ON IT AND SEEMS TO HAVE GOTTEN WORSE. *TR

NHTSA ODI 10510355

ON APRIL 27, 2013, WHILE ATTEMPTING TO PARK MY CAR I PUT THE CAR IN REVERSE GEAR AND ALL OF A SUDDEN THE CAR JERKED IN THE REVERSE SO HARD THAT IF A CAR WAS DIRECTED BEHIND ME PARKED I WOULD HAVE HIT IT AND DAMAGED BOTH CARS. THEN, THE CAR JERKED FORWARD WHEN I SWITCH GEARS TO DRIVE FORWARD AND THEN THE CAR STARTED MAKING A LOUD CLICKING SOUND. THEN BEFORE THAT! I HAD A PROBLEM ON 4/19/2013 TRYING TO REVERSE INTO ANOTHER PARKING AREA AND THE CAR DID PRETTY MUCH THE SAME THINGS AS IT DID ON APRIL 27TH. ALSO, SOMETIMES WHEN I PRESS ON MY BRAKES, COMING TO A FULL STOP, THE CAR WILL LOUNGE FORWARD WHILE PRESSING ON BRAKE. THIS IS VERY DANGEROUS OCCURRENCES. I HAVE NOT CONTACT THE DEALER AS OF YET. BUT, I INTEND TOO ASAP. I HAVE ALSO CHECKED FOR ANY RECALLS, AND THERE ARE NONE YET AS OF 2013, BUT THERE ARE A COUPLE OF COMPLAINTS ONLY. 2012 CRUZE HAD SEVERAL AIRBAG, AND ENGINE ISSUES. PLEASE ADVISE! THANK YOU *TR

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TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE ATTEMPTING TO COME TO A COMPLETE STOP WITH THE BRAKES ENGAGED, THE VEHICLE LUNGED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 660 AND THE CURRENT MILEAGE WAS 1,002. *TR

NHTSA ODI 10507230

AFTER DRIVING APPROXIMATELY 90 MILES AT FREEWAY SPEEDS, THE STEERING BECOMES "NOTCHY". MINOR STEERING CORRECTIONS BECOME ALMOST IMPOSSIBLE SINCE THE STEERING WHEEL WILL ONLY MOVE IN FINITE INCREMENTS SO DRIVING THE CAR BECOMES DIFFICULT, EVEN DANGEROUS SINCE IT IS NOT POSSIBLE TO POSITION IT PROPERLY IN THE TRAFFIC LANE. WEATHER OR TEMPERATURE DOES NOT SEEM TO AFFECT THE PROBLEM. THE CAR STEERS PROPERLY ON SHORT TRIPS BUT ON A REGULAR, WEEKLY TRIP I MAKE, THE PROBLEM ALWAYS OCCURS AFTER ABOUT 90 MILES. AFTER THE CAR IS STOPPED (AT THE 130 MILE MARK) FOR A COUPLE HOURS, THE PROBLEM DOES NOT REOCCUR AT START-UP. DEALER HAS BEEN CONTACTED AND CANNOT DUPLICATE THE PROBLEM--BUT HASN'T DRIVEN THE CAR FOR MORE THAN A MILE OR SO.

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